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Business Profile

Delivery Service

PDN Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 4 I ordered an item it was shipped out a couple days later. No problems most of the way and even made it to *******. Then on Sept 17, I received a tracking update saying that "Unable to Deliver - Incorrect Address". So I went and check my order to make sure I inputted my address correct in which case I did but maybe there was a slight problem? So I decided to contact PDN Express. I first tried calling the number on their site but it just disconnects, then tried emailing them in which I expressed willingness to even drive to ******* to come pick it up, No response. I've sent numerous emails yet none have been responded to about the ordeal. As well as, They hadn't even notified me about the package being undeliverable, I only found out after the Shop app told me there had been a problem with one of my packages. The whole thing is weird because I've had other packages delivered by PDN Express perfectly fine so I don't understand how this has happened

  • Initial Complaint

    Date:23/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a package and got a delivery failure notice from them because the delivery was to a store location and the store was closed or the package delivery attempt was made after store business hours. I do not know if they are attempting to redeliver the package the following business day as I haven't received any other updates on delivery. I sent a message to their customer service this morning to have the delivery changed to my home instead. I am not sure how long it will take to respond or even if they will change my delivery. I have been trying to find any kind of contact number for their business to talk to someone in person, but there is no other way to contact this company for resolution.

  • Initial Complaint

    Date:22/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a controller from GadgetHyper (*****). The package was shipped via 4PX and handed over to PDN Express once it arrived in *******Timeline of events:- Aug 28: Package information received - Sept 2: PDN received the package in ******* - Sept 3: Departed ******* facility - Sept 4: Arrived at PDN facility in ******** - Sept 8: Marked Out for Delivery (no delivery attempt made)- Sept 9: Returned to ******** facility - Sept 11: Marked Redelivery Processing in Progress- Sept 17: Marked Out for Delivery again As of Sept 21, 2025, the package has been marked Out for Delivery for five consecutive days with no delivery attempt. This shows PDN Express is not providing accurate tracking updates. This package has been in PDNs possession in ********** since Sept 4** over **17 days in the same city** with no delivery. I have sent more than 6 emails with no meaningful response. Their phone line *************) does not connect, and they refuse to provide a Montreal facility address where I could pick it up myself. The seller has confirmed they will send me a replacement, but PDN Express continues to hold my package with no resolution. At this point, it appears the package is either lost or stolen, yet they keep updating statuses to suggest otherwise.I have also seen many similar cases shared on social platforms, where customers reported that packages handled by PDN Express were either never delivered or, in some cases, finally arrived but were empty. My experience appears to match this same pattern of non-delivery and misleading tracking updates.Note: I reside in ********, *****. The BBB form did not provide an option to select Qubec as my province, so I selected ******* instead. Please update this on your end if necessary.

  • Initial Complaint

    Date:19/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me they tried to deliver my package but the door is always open with concierge from the hours of 11am to 8pm when they said they tried to deliver and there was no attempt. I got a email saying the package was sent back to their facility but there was no number and i sent out emails that were not responded to. I want my package and for someone to contact them on my behalf.

  • Initial Complaint

    Date:18/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package was sent on September 4th and the delivery timeframe is supposed to be 8 to 12 days maximum. It is now 14 days and there are no news on the package and no one answering me. The delivery company PDN Express does not answer emails. They have two phone numbers on their website and both are out of service. The package has been in their ******** facility for 2 days with no updates. All online reviews say this delivery company are scammers so I don't understand why companies still work with them. They need to be held accountable because I just lost a LOT of time and money because of this inconvenience. I hope you guys can help me..

  • Initial Complaint

    Date:18/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is absolutely useless at delivering packages and there is no way to contact them. I had a package that said delivery was attempted but address could not be found. Address was correct on my package and they posted a photo of the building across the street from me 10 feet from my building, so not sure how they didnt see my giant apartment with giant numbers on it. They have a fake phone number listed and they dont answer emails. They are holding my package hostage.

  • Initial Complaint

    Date:17/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This courier is very bad. They have had my package showing "Out for delivery" for 3 days. No answer at their phone number and no replies to emails.There are hundreds of complaints about this company on the web. Why are they still in business?

  • Initial Complaint

    Date:12/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product has not been delivered. It has been in ******* since 28/08. No one is answering my calls or emails. I want my order

  • Initial Complaint

    Date:11/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PDN Express was supposed to deliver a package containing an item I ordered on **** (attached).First, they posted tracking updates (attached) that *falsely* indicated that the package had been delivered to the destination address (*********************************************). It had *not* been delivered. The phone numbers on the *** website (**************************************) don't work. After multiple e-mails to them (*******************@***************************, they finally responded with an e-mail admitting the delivery attempt had failed, and the package was actually sitting in a warehouse. In an e-mail reply, I agreed to pick up the package from the warehouse. They then e-mailed back, providing me with a warehouse address in *******. I went there and found only an abandoned building there. The "warehouse" apparently does not exist. Repeated follow-up e-mails went entirely unanswered.Package contents: valued at $450 USD Delivery fee: $10 Note, this "company" has a similar name to a legitimate delivery service (PDE Express) to confuse customers. I think it's actually a fraud, where they re-sell the package contents (instead of delivering the package) and pocket the delivery fee.

  • Initial Complaint

    Date:10/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This delivery company has a fake telephone contact number, and has fake tracking information. They also do NOT respond to emails.

PDN Express is NOT a BBB Accredited Business.

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