Reviews
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromCheryl D
Date: 09/08/2024
5 starsFabulous company! Quick response to request for quote, quote came in same day. Setting up the account was easy. Install was well done. Adam was polite and very quiet. Rene and Stacey were the other two people we dealt with, and they were great. It’s nice to have a local company that is well run and has terrific customer service! We have recommended your company to two neighbours and all of our friends.
Thorn Security Ltd.
Date: 27/09/2024
Thank you so much for the kind words and the five star review of Thorn Security. We really appreciate your recommendations.Review fromSusan B
Date: 05/08/2024
5 starsTerrific customer service! Knowledgeable staff. Thorn Security goes above and beyond to look after their customers.Thorn Security Ltd.
Date: 07/08/2024
We appreciate your positive review! Thank you for your support and for sharing your great experience with us!Review fromKen W
Date: 20/07/2024
5 starsRight from my first call (quickly answered by a friendly human) I was impressed that everyone I talked with was knowledgeable and helpful. Everything was explained and questions answered. Installation was timely and professional
Happy to recommend Thorn.Thorn Security Ltd.
Date: 31/07/2024
Thank you for your wonderful review! We are delighted to know that you had a positive experience. Your kind words mean a lot to us and we appreciate your support!Review fromKenneth M
Date: 18/07/2024
5 starsAfter over 20 years with a well-known security company, the recent buyout by a national company, and the drastic reduction in service convinced me it was time for a change.
What a great experience it has been to deal with Thorn Security!
A live, local voice on the phone, an onsite evaluation completed within days, and a very professional installation that included fixing several long-standing problems, as well as upgrading our equipment. I would happily recommend Thorn Security - local, professional, reliable.Thorn Security Ltd.
Date: 31/07/2024
Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you had a great experience, your kind words inspire us to keep doing our best. We truly value your support!Review fromRichard K
Date: 28/06/2024
5 starsThe previous concise review, "responsive, knowledgeable, friendly, energetic— delivered with a high service orientation" says it all. That was our experience with everyone at Thorn Security.
We also appreciate that they provided what WE wanted in upgrading our existing system. Technician Adam was also able to overcome issues created following our reluctant trial of the only "upgrade" a large corporation (*****) offered. Another reason we prefer local businesses!
We recommend them highly!Thorn Security Ltd.
Date: 02/07/2024
Thank you so much for your positive review! It means a lot to us to hear that you had a great experience. We truly appreciate your kind words and support.Review fromRobin D
Date: 17/05/2024
5 starsResponsive, knowledgeable, friendly, energetic— delivered with a high service orientation.Thorn Security Ltd.
Date: 22/05/2024
Thank you very much for your wonderful review! Your feedback and support is much appreciated.Review fromPatti K
Date: 22/02/2024
5 starsResponsive, and reliable. At the same time, professional and personalized service. Great service!!Thorn Security Ltd.
Date: 23/02/2024
Thank you so much for your 5-star review of Thorn Security, it’s very much appreciated!Review fromRobert B
Date: 06/07/2023
5 stars*** ****** ** ****** * *** *** ******** ** ********* ** ******* ****** ***** *** ***** ****** **** ** ****** * ***** **** **** ******* ******* ***** *** *** ********* ****** *** ***** *** ******* ****** *** **** ********* ********** In order to maintain the reliability and peace-of-mind that comes from having a home security system from a company that cares, I recently cancelled my service with ***** and had Thorn Security update and reprogram my home alarm system. I am now proud to show the new Thorn Security decals and yard signs at my property, supported again by a family-owned security company that is small and able to provide excellence in customer service satisfaction.
I am very impressed with the husband and wife team of owners - Dennis and Stacey Baggett who both work hard to support their customers and their team. Dennis ** ******** * *** **** ************ ** ** really knows his stuff when it comes to wires, making supporting the best in security much easier. My installation technician Adam was awesome too.
My recommendation is to be proactive with your home or commercial security and SWITCH to Thorn Security. With security, we are talking about life safety and the security of everything you own and worked hard for. ***** ******** ******* **** ** *** *********** ****** *** **** **** *** **** ******* ****** ***** ******** ***** * ******** ****** **** **** ***** ** *********** Rene ***** *** ********* *** **** ******* ****** *** ** ***** *** will come to your home or business to talk with you about your security needs and recommend the right solution to meet your needs. He works for Thorn Security now, continuing to do what he does best – face to face security evaluations! ** ****** ***** **** ** ***** **** ** ***** **** ******** *** *** * ***** ***** ******** ** ** ** ****** ** ********* ******* **** **** * ******* **** **** ******* **** *** **** **** ****Thorn Security Ltd.
Date: 13/07/2023
We very much appreciate your 5 star review and look forward to keeping you as a proud Thorn Security customer for years to come. *** ***** ** ******** **** ******** ********* ** **** **** ** **** *** **** ************
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