Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against UniUni for an alleged delivery attempt that never occurred and for their consistently unreliable and deceptive delivery practices.There was no knock, no doorbell, and no call was made No delivery notice was left The tracking updated with a generic, obviously false attempted delivery remark This is part of a broader pattern in which UniUni appears to rely on crowdsourced gig drivers who have no incentive to complete deliveries correctly.The company is essentially impossible to contact for real support. Their customer service is non-responsive, and they provide no meaningful assistance in locating packages or resolving issues. The total lack of accountability is unacceptable for a company entrusted with consumer goods.UniUnis practices cause real financial loss and stress for customers, and they reflect poorly on the businesses that contract with them. Marking fake delivery attempts, refusing to communicate, and relying on untrained gig workers is not a legitimate delivery service model.I am requesting that the BBB record this complaint, and that UniUni be urged to:Deliver the package Address the issue of false delivery attempt scans Improve transparency around who is handling packages Provide a functioning and responsive customer support channel Ensure proper oversight of subcontracted or gig-based drivers Consumers deserve a basic standard of honesty and reliability, and UniUnis current practices fall far below that.

  

  Business Response

  Date: 04/12/2025

  Good day
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the tracking information and delivery process.
  After reviewing your shipment, we can confirm that your package was successfully delivered on November 28, 2025. We also note that you have emailed us expressing your satisfaction with the delivery. While we understand your concerns regarding delivery practices, we want to assure you that your package reached its intended destination.
  We take feedback regarding delivery attempts, driver performance, and customer service very seriously. ******************** is continuously working to improve transparency, oversight, and responsiveness to ensure a reliable delivery experience for all customers.
  We appreciate the opportunity to address your concerns and remain committed to providing timely and professional support.
  Warm regards,
  Customer ****************start="1013" data-end="1016"> UniUnie...

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:24/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Uni Uni tracking number is: UUS5BJ1788364328774. For a smart watch. I bought this item off Temu and it showed "out for delivery" 11/20/25. I have not received my package and have called and asked where it is on: 11/22/25. I was told by a male *** it was "on a truck" and that "he confirmed it was". That it would be delivered by 9pm that night. It was not delivered. Uni Uni lied. That same day, they also sent me a picture of someone elses package that they bought on Temu. A neighbor I do not know that lives in the same apartments. But a way different building than myself. The name was different as well. I told ******* in a call, (2 calls were made that day) what happened and asked why someone elses package was on my profile and being sent to me. They did not have a reason why. ******* is operated and their packages attempted to be delivered by, morons. Where is my package?!?!?! I have created a "ticket" within the Temu app, if that ticket is even real. To "escalate" the failed "out for delivery, none delivery." Seems to be No resolution with anyone having any common sense to locate, organize and actually deliver my item.

  

  Business Response

  Date: 01/12/2025

  Good day 

  Thank you for bringing this to our attention. We understand how upsetting it is to see an extended out for delivery status and to receive unclear updates, and we sincerely apologize for the frustration this caused.
  Please note that your parcel was delivered on November 24, and a delivery confirmation was sent. Occasionally, shipments arriving from overseas can experience delays in processing or movement, and weather conditions can also impact delivery timelines. However, this does not excuse the confusion you experienced, and we will be reviewing this internally.
  Thank you for your patience, and we appreciate you bringing these concerns to our attention.
  Sincerely,
  UniUni Customer Support

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note, the delay for delivery was a either lost package or it not being on the truck when it was first out for delivery and marked "out for delivery". It had nothing to do with the package coming from overseas. I did get my package about 4/5 days after the status of, "out for delivery". 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:24/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order has not moved for the past 5 days. I filed a complaint last Friday and they sent me an email that my order was still in ********. I already knew that from their website and that was not what I was asking. Then they closed the case. I talked to someone on Friday and she said that they were waiting to move the package from ******** to ************* but couldnt tell me when that would be done. They are a terrible company and do not deliver as promised, They should be given a F rating,

  

  Business Response

  Date: 01/12/2025

  Dear ****,

  Thank you for sharing your concerns. We understand how frustrating it is to see no movement on a package and to receive updates that do not address your specific questions.
  Please note that your parcel was delivered on November 26, and a delivery confirmation was sent. We apologize for any confusion caused by earlier communication and for the inconvenience you experienced while tracking the shipment.
  Your feedback is important, and we will review this internally to improve the clarity and accuracy of our customer updates.
  Sincerely,
  UniUni Customer Support

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:24/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, UniUni shipping service company is not delivering my product. They say they attempt to deliver but its failed which is 100% false. We are home all the time and they can even deliver product at the door step and thats how they have been doing previously. I have contacted customer service over the call (every time the waiting time is atleast an hour) and raised multiple tickets. Also through website chatbot. No responses till now and product is not delivered yet. Its frustrating everyday. They are literally eating my brain and all my time everyday.

  

  Business Response

  Date: 01/12/2025

  Good day

  Thank you for sharing your concerns. We understand how frustrating it is to receive repeated attempted delivery notices when you are home, and we sincerely apologize for the inconvenience.
  We have reviewed your case, and a second delivery attempt has been scheduled. Our team is also following up with the local depot to address the missed-attempt reports and improve communication on your tickets.
  Thank you for your patience as we work to resolve this.
  Sincerely,
  UniUni Customer Support

  Customer Answer

  Date: 04/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:19/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is VERY unprofessional it needs to be shut down. My package has been out for delivery for 4 days with no update. their customer service is horrible the agents are no help all they do is submit tickets to a warehouse that doesnt respond. I WANT MY ORDER THIS IS RIDICULOUS. This isnt the first time this happened first time it was a failure delivery and no one even delivered

  

  Business Response

  Date: 26/11/2025

  Good day,
  We have contacted the warehouse to obtain additional information regarding your delivery. A second delivery attempt is currently being arranged. We sincerely apologize for the frustration this situation has caused.
  Sincerely,
  *************************start="312" data-end="315"> UniUni

• Initial Complaint

  Date:19/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items from ****** and one was delivered with no issues getting into my apartment complex yet the 2nd part of my order keeps saying "failed delivery (Contact failed and inaccessible) returning to warehouse". They never tried to contact me and my phone number is always listed on the shipping labels when I receive packages from ****** so why are they not trying to call me so I can let them in if they are having trouble getting into my apartment complex???? I have tried contacting them to give them a different address etc but there is no option to do so on their website. Ive made several complaints at ************************** and all they do is send an email that they will look into it but they never respond with an update. My tracking number is UUS5B71261248986206

  

  Business Response

  Date: 27/11/2025

  Good day,
  We apologize for the frustration with the second item in your order. Were glad the first package was delivered successfully, but we understand how concerning it is that the second shows failed delivery without contact.
  Clear and updated delivery instructions are very important, especially for apartment complexes, as access details are not always passed to the driver. Once a tracking number is generated, submitting instructions through a support ticket helps ensure the driver can complete the delivery.
  We are reviewing your case and will provide an update as soon as possible.
  Sincerely,
  *************************start="739" data-end="742"> UniUni
  

• Initial Complaint

  Date:19/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item through **** and received a tracking link. On October 2nd I received an email from the delivery company that they attempted a delivery. The address is to my office and was closed on this Sunday. On October 4th I contacted the delivery company requesting redelivery and provided specific instructions that it muat be done Monday through Friday between 8:30am and 4:30pm, also providing my direct cell phone number and asking them to call upon delivery as well. They seemed good with that and let me know they would be scheduling a 2nd delivery within 10 business days. Today is the end of that 10 business days, so I checked the tracking link and it says another attempt was made but undeliverable. It did not appear that this happened during the requested time, nor was a phone call made. I contacted the delivery company to see what is going on. Spending almost 2 hours on the phone between being on hold and talking with the representative, they ultimately hung up on me saying that they would not schedule another delivery, and that I needed to pick up the package from their warehouse or they would be sending it back to the vendor. If their warehouse was close I probably would not have minded, but it's over an hour away, so over 2 hour round trip, which I was not willing to do. I simply asked for them to deliver during the prescribed times and they just said they wouldn't and ultimately hung up on me.

  

  Business Response

  Date: 27/11/2025

  Good day,
  We sincerely apologize for the difficulties you have experienced with this delivery. Your request for a weekday delivery window and phone notification was clear, and we regret that these instructions were not followed. We also want to acknowledge how unacceptable it is that you spent nearly two hours attempting to resolve the issue, only to be told a second delivery would not be scheduled and the call ended abruptly. This is not the level of service we strive to provide.
  Please know that we are actively investigating what occurred at each stage of this process, including the missed delivery window, the lack of contact, and the handling of your support call. We understand the inconvenience caused by being asked to travel a significant distance to the warehouse, and we are reviewing this case to determine the best possible resolution.
  Thank you for bringing this matter to our attention, and again, we sincerely apologize for the frustration and inconvenience youve experienced.
  Sincerely,
  *************************start="1154" data-end="1157"> UniUni

• Initial Complaint

  Date:19/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was supposed to be a simple delivery. They said they attempted, but had the wrong address. Fine, so I called numerous times, emailed, chatted, submitted support tickets, everything I could think of to get this resolved. I've wasted HOURS dealing with this. It should be an incredibly simple problem to fix, and deliver the package. It's been over 3 weeks trying to get anywhere, only to get the runaround from people on the phone, or closed support ticket emails, when it clearly isn't resolved. This is for a business where I've had tens of thousands of packages delivered, this is about as simple as it gets, yet they still can't figure out how to deliver this package.

  

  Business Response

  Date: 27/11/2025

  Good day,
  We sincerely apologize for the ongoing frustration and the amount of time youve spent trying to resolve this delivery. A simple address correction should not result in weeks of delays, closed tickets, or repeated runarounds, and we understand how unacceptable this experience has been.
  We are currently investigating what occurred and will work to resolve this as quickly as possible. If you can provide the tracking number, we will ensure this is reviewed immediately.
  Sincerely,
  *************************start="575" data-end="578"> UniUni

• Initial Complaint

  Date:18/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item through ****. UniUni states that they attempted delivery two times. After the first delivery attempt I contacted the shipper through their website and let them know that I the package was being delivered at a school and that someone would be available from 8 to 6 M - F to receive the package. I never made it past their chat bot in communications. The package was then returned to the warehouse in ******* where it supposedly still is. There has been no Movement since September 5th. I have tried to get in contact with someone and I can never get through to anyone to ask about another delivery attemp. Now the Tracking number that I have been provided is supposedly out of there system as I get an error to put in a valid tracking number. This whole process has been awful.

  

  Business Response

  Date: 26/11/2025

  Dear ****,
  We apologize that your delivery experience did not go smoothly. A refund has been initiated, and an email with the necessary details has been sent to you to complete the process.
  Sincerely,
  *************************start="272" data-end="275"> UniUni

• Initial Complaint

  Date:18/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package 11/10/2025....since 11/12/2025 its been in ******* not updated and no response. Ive contacted customer support but no help just tells me to wait and be patient...it was scheduled 13th to be delivered then 15th

  

  Business Response

  Date: 24/11/2025

  Dear ****,
  We do not have possession of this package. You will need to contact the vendor for further information regarding this matter.
  Sincerely,
  UniUni Customer Support