Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 28/25 I spoke directly to an employee for Affordable Process Server March 28/25 Emailed court documents that needed to be served to a law office in REMOVEDMay 6/25 Emailed them to enquire if service was done, I was informed they sent emails wanting to know our manager name and the other party info which was on the documents May /25 payment made e transfer May 13/25 emailed to see if service was done no response May 14/25 confirmed payment May 16/25 emailed to see if service was done no response May 17/25 emailed to see if service was done May 17/25 same man I spoke to before called was rude, yelled at me and questioned my mental status, hung up on me and blocked my phone number May 28/25 emailed to see if service was done no response May 28/25 I phoned and spoke to the same man and again rude, yelled, questioned me if i had mental health issues, he then put me in touch with a female who said she was the manager, She said service was done I asked for the affidavit of service to be sent via email the following day she said no it would be 2-4 weeks because they had to get their lawyer to do it, I said you can do it at any court house she said no they wouldn't do that, I asked for proof the service was done, she didn't have any, I asked for the money to be returned. She said no. This document was time sensitive and when i spoke to them originally he said they would have service done within 1-3 business days. Please help

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14, 25, I hired Affordable Process Server after a 10-min call of asking questions and providing details, incl my set hearing date of March 13, to serve legal documents to a respondent. (Process servers should know the respondent requires 14 days notice before hearing to provide REMOVEDdocs). The service I paid $156.29 for included:(3) attempts to serve the respondent Confirmation of successful service Timely updates on the status of service Despite waiting over 33 business days, the company has failed to:Contact me ever, in almost 2 months, despite assuring me on initial Jan 14 call even all 3 attempts would likely be completed by the end of Jan REMOVEDclear communication or status updates about the service Confirm whether the respondent was successfully served Issue an Affidavit of REMOVEDwhen I requested it Attempts to Resolve the Issue:Feb 5, 25: I called and spoke to REMOVEDagain. He initially stated the respondent had been served but did not have the date/time. He told me it would take about a week.Feb 18, 25: I emailed to followup Feb 17 and called Feb 18 and spoke with REMOVEDagain who was very rude to me. He did not/could not provide details, despite what he told me on Feb 5. I have 10 min of this conversation recorded.Feb 26, 25: I sent an email requesting the Affidavit of REMOVEDand a clear update on what had been done. 'Management Team' replied stating that service was still pending, contradicting everything I was told on Feb 5, and that an affidavit would cost an additional $39, which was never prev mentioned.Mar 3, 25: I emailed a demand letter; no reply My attchd email with red marks shows the spots REMOVEDcould have replied w clarifying info but he did not "reply" on my email; instead I rcvd a new email and none of my points were re-confirmed.Their conflicting statements raise serious concerns about their business practices and whether they even attempted service in the first place.

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a process server from the Affradable Process server to serve court documents to the defendant to notify the defendant to appear in court on November 25, 2024. After successfully serving the defendant, I need the process server to provide a complete and correct AFFIDAVIT OF SERVICE so that I can submit the AFFIDAVIT OF SERVICE to the court to prove that I successfully served the documents. I paid Affradable Process sever $135.82 via e-transfer on November 8, 2024. On the same day, I clearly described my service request by email.On November 12, the Affradable Process server sent me the AFFIDAVIT OF SERVICE, but the name was written incorrectly, so I replied to the email and asked the Affradable Process server to correct the wrong name. Even though I urged them frequently (emails as evidence), Affradable Process repeatedly wrote the name incorrectly. Finally, on November 28 or 29, the name was corrected and the correct documents were sent to me, but by then the court hearing (November 25, 2024) was missed, and the AFFIDAVIT OF SERVICE sent to me was of no use.Therefore, I requested a refund from the Affordable Process server.

• Initial Complaint

  Date:26/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Affordable Process Service: Process Service Invoice File No. REMOVEDOn Tuesday, January 2, 2024, 3:46 p.m. I sent a request for service to Affordable Process Service.I gave specific instructions for contact to serve a Notice to appear for a REMOVEDcase.I continued to send methods and ways to contact for 2 months to Affordable Process Service and they have failed in every way to make contact. Each time I sent a method of contact to Affordable Process Service, the person deleted his ads. These involved REMOVEDMarketplace ads where contact was supposed to be made through REMOVEDMarketplace, and REMOVEDads where the person provided his name and a cell phone number to phone or text.This person has changed his address and cell phone number after these contacts were given to Affordable Process Service.Affordable Process Service did not provide me with updates, nor did they attempt to contact me for this two month period after hiring them. I continued to send alternate methods of contact, including the REMOVEDMarketplace ads, REMOVEDads and an address for work from Linked In profile.My last request to Affordable Process Service was to obtain a very detailed report on their methods and attempts for service so that I may provide this to the REMOVEDto apply for an extension of time and request an alternate method of service. There was no report provided and only an argumentative person on the phone who refused to stop over talking me and did not listen.This person has moved and I could not get the correct residential address. At this time, I have no method to serve this way. This business has not provided service or updates or valuable information I need to present to the court. This business took my money and I have nothing to show for it.

  Business Response

  Date: 27/02/2024

  We are sorry that REMOVEDwas unsatisfied with the service we provided. Unfortunately, she has distorted the facts of her complaint, and we have addressed it below. 
  
  Unfortunately, she did not provide us with a specific address for service. We advised her that we must have an address for service, and cannot guarantee the outcome of any service unless we have a specific address. SE provided us with a REMOVEDcontact and requested that we attempt to locate the individual by making contact via REMOVEDads. As a courtesy we we provided her a substantial discount for skip trace and locate service, and included service of process if we were successful in locating the individual. 
  
  We made every effort to contact the individual via REMOVED, and contact via LinkedIn profile, and received no response from the individual. The only method of contact she provided was REMOVED, and continued sending us different adverts. Our service clearly states that that prices are for one specific address and the same applies to one specific contact method.  
  
  She is absolutely correct in stating:  " I continued to send methods and ways to contact for 2 months to Affordable Process Service and they have failed in every way to make contact. Each time I sent a method of contact to Affordable Process Service, the person deleted his ads. These involved REMOVEDMarketplace ads where contact was supposed to be made through REMOVEDMarketplace, and REMOVEDads where the person provided his name and a cell phone number to phone or text" . This person has changed his address and cell phone number after these contacts were given to Affordable Process Service. HOWEVER, WE WERE UNABLE TO MAKE CONTACT AS WE RECEIVED NO RESPONSE, AND ONLY METHOD OF CONTACT PROVIDED BY HER WERE REMOVEDAND ADS, AND SHRE ADVISED THE PERSON CHANGED HIS NUMBER AND ADDRESS. THEREFORE, WE WERE UNABLE TO MAKE CONTACT AND EXHAUSTED ALL METHODS OF CONTACT WITH FOR LOCATE OF INDIVCIDUAL THAT HADS NO OTHER METHODS OF CONTACT. 
  
  I continued to send alternate methods of contact, including the REMOVEDMarketplace ads, REMOVEDads and an address for work from Linked In profile. WE HAVE REPEATEDLY ADVISED HER THAT WE EXHAUSTED ALL METHODS OF CONTACT, AND WE CANNOT CONTINUE UNLESS SHE COULD PROVIDE A SPECIFIC ADDRESS. SHE ADVISED THIS IS THE ONLY METHOD OF CONTACT AVAILABLE. 
  
  Going forward she requested a repost of methods and attempts of service, including specific details of our service processors, and their personal email address, We advised that we cannot share any personal information and details of how we provide locate information, as this is against privacy laws, and now she is distorting the facts. In her own words, she admits that she has no contact information, and only a phone number which is out of service, and REMOVEDcontact. Our services and methods we use to locate any individual is strictly confidential, and does not include reports of how we conduct locates. As a result we were unable to provide her with a report, and advised that we have exhausted all possibilities of making contact with an individual in our opinion that does not have any public record. 
  
  REMOVEDbecame very agitated and continue to behave in a rude, threatening and obnoxious manner accusing us of not doing our job, and demand that we provide her a report or affidavit of service. WE CANNOT PROVIDE AN AFFIDAVIT OF SERVICE WHEN WE HAVE NO ATTEMPT AT A SPECIFIC ADDRESS, NOR CAN WE PROVIDE ANY CONFIRMATION THE THE INDIVIDUAL IS ACTUALLY THE SAME PERSON WHO IS POSTING THE ADS
  
  She states in her complaint: "This person has moved and I could not get the correct residential address. At this time, I have no method to serve this way."
  
  WE FIRMLY DISAGREE WITH HER FALSE STATEMENTDS AND PROVIDED AS MUCH INFORMATION AND ASSISTANCE TO HER, AND WE CANNOT PROVIDE ANY LEGAL DOCUMENTS TO HER TO PRESENT IN COURT.
  
  Unfortunately, we regret to inform you that we cannot continue with services that have been exhausted, and we doubt this individual can be located. We have gone far and beyond to assist REMOVED, and she lacks understanding with respect to the limited service we can provide when she has provided us no legitimate information for contact
  ChatGPT
  We regret to learn of REMOVEDdissatisfaction with the service we provided. However, we must clarify certain aspects of her complaint.
  
  Regrettably, despite our efforts, REMOVEDdid not furnish us with a specific address for service. It is imperative for us to have such information to ensure effective service. Despite this constraint, we endeavored to assist her by offering a substantial discount for skip trace and locate service, including service of process upon successful location of the individual.
  
  Our attempts to contact the individual via REMOVEDand LinkedIn yielded no response. REMOVEDexclusively provided REMOVEDas a contact method, which she continued to change, making it challenging for us to establish communication. Our service terms clearly stipulate pricing for one specific address and contact method.
  
  REMOVEDaccurately stated her efforts to provide alternate contact methods, such as REMOVEDMarketplace and REMOVEDads, and an address from a LinkedIn profile. However, due to the lack of response and changing contact information, we were unable to establish contact. We repeatedly informed REMOVEDthat without a specific address, our ability to proceed was limited.
  
  Furthermore, REMOVEDrequested personal information about our service processors and details of our locate methods, which we cannot disclose due to privacy laws. Despite our explanations, she persisted in demanding a report or affidavit of service, which we cannot provide without a valid attempt at service.
  
  In her complaint, REMOVEDmentioned her inability to obtain the correct residential address and acknowledged the absence of a method for service. We firmly disagree with her assertions and reiterate that we have made every effort to assist her within the confines of our service capabilities.
  
  Unfortunately, given the exhausted efforts and the unlikelihood of locating the individual without further information, we must discontinue our services. We have endeavored to provide assistance to REMOVEDto the best of our abilities, but we cannot continue in the absence of legitimate contact information.
  
  We regret any inconvenience this may have caused and remain committed to providing quality service within the parameters of our capabilities.
  

  Customer Answer

  Date: 28/02/2024

   
  Complaint: 21341713
  
  I am rejecting this response because:
  Affordable Process Service did not attempt service via a meet up to view so many multiple different advertisements for room and vehicles. If they were making an attempt for all the ads I provided there should have been at least reply to their attempt or actual meet REMOVEDSince they are refusing to provide a detailed report that the REMOVEDrequires to make my request for extension of time and an alternate method They have done NOTHING. I do not believe the Affordable Process Service made any attempts and caused a delay in the ability to serve a notice.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 06/03/2024

  We acknowledge REMOVEDdissatisfaction with our service and wish to address her concerns. Despite our best efforts, we were unable to serve the party due to inaccurate information provided by REMOVED, including fake addresses and non-functional contact numbers. We made multiple attempts to locate the individual using available means, such as REMOVEDand LinkedIn, but received no response. Our service terms stipulate pricing for one specific address and contact method, and without accurate information, our ability to proceed was limited.
  
  We offered REMOVEDa discount for skip tracing services, but due to changing contact information and lack of response, we were unable to establish communication. Additionally, we cannot disclose personal information about our service processors or detailed methods due to privacy laws. Despite our explanations, REMOVEDpersisted in demanding a report or affidavit of service, which we cannot provide without a valid attempt at service.
  
  We regret any inconvenience caused and have made every effort to assist REMOVEDwithin our capabilities. However, without legitimate contact information, we are unable to continue our services. We remain committed to providing quality service and regret any misunderstanding,
  
  
  

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21341713
  
  I am rejecting this response because:

  There has been No Updates in 2 months. With the method to initiate a contact I provided the links to all the ads that Affordable Process Service was to use to make contact to a meet up and serve a legal document. For all these I do not believe there was no reply. Unless Affordable Process Services was not discreet in the contact. There is no proof to see what they did or method used. I must have a detailed report. Not the Affidavit of Service as they keep stating. The detailed report is to ask the court to use any and all other methods of contacting the client for service.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:24/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently experienced a concerning interaction with Adnan, to whom I had entrusted the task of serving two important documents at different locations in Vancouver.
  
  I engaged the services of Adnan from Affordable Process Server for $241.30 to serve two documents in Vancouver. I followed up after two days regarding an update on the service.
  
  Firstly, Adnan falsely claimed to have sent me an update regarding one of the services. I told him I didn't receive any email from him. He insisted that he had sent them and displayed aggressive behavior during our conversation.
  
  Furthermore, he lied that they attended the address for service but found it did not exist, advising me to verify this through an online database. Contrary to his claim, an independent check with another process server confirmed that the address indeed exists. When I confronted Adnan with this information in a recorded conversation the next day, his response to my inquiry was dismissive. When asked if he attended the address, he retorted, "What kind of foolish question is that? "There is no point of attending the address when it doesn't exist."
  
  It is evident that Adnan did not make any effort to serve the documents at the specified addresses despite accepting payment for these services and lying that they attended the address. When I requested a refund due to the apparent lack of service, he refused and said, "There is no refund after the document has gone to the field" – a field visit that, as far as I can ascertain, never occurred.
  
  The culmination of these interactions has led me to conclude that I have been a victim of a scam. Not only did Adnan fail to fulfill the contracted services, but his conduct throughout has been marked by dishonesty, unprofessionalism, and a complete disregard for client service and satisfaction.

  Business Response

  Date: 25/01/2024

  REFUND AUTHORIZED! There was a misunderstanding with with request to service. Unfortunately there was a misunderstanding with respect to service address. We are sincerely sorry that our client misunderstood our process of service, and was unsatisfied, and we promptly provided him with a refund. We apologize for any inconvenience
   

  Customer Answer

  Date: 09/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:28/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company served legal documents to party without filing with the court first rendering the documents invalid. This When REMOVEDwas spoken to about this mistake they said its not their responsibility.