Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Process Server

Affordable Process Server

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:17/08/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9, 2026, I paid $155.05 CAD (Invoice #ROB-P-C-2681023) to Affordable Process Server for process serving, which included document delivery, email scan, and physical original mail.The service remains incomplete due to the following issues:Non-delivery of Documents: I have not received any scanned PDF or physical hard copies, despite the court proceeding moving forward. No estimated delivery timeline was provided.Inconsistent Information: During a phone call on July 14, 2026 (audio recording available upon request), a representative stated the document was not yet signedcontradicting an earlier email claiming it was mailed on June 15.Unsubstantiated REMOVEDFees: On July 22, 2026, following a polite status inquiry, the business alleged "rude communication" without basis, restricted further inquiries, and required an additional $49 fee for a replacement copy.Full payment was rendered, but key deliverables were not provided.Desired Resolution: Full refund of $155.05 CAD.

  • Initial Complaint

    Date:08/06/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 4, 2025, I retained APS Process Services to serve legal documents on two defendants located in REMOVEDand REMOVED, REMOVED. APS Process Services accepted payment of $313.00 by REMOVEDe-Transfer for the requested services. Before payment was made, I provided detailed service instructions, the names of the defendants, and their service addresses. APS Process Services confirmed the arrangement and requested that the documents be mailed to their REMOVED, REMOVEDfor service.The payment of $313.00 was successfully deposited by APS Process Services on December 5, 2025. I possess documentary proof of payment and email correspondence confirming the service instructions.Since accepting payment, APS Process Services has failed to provide the contracted services. Specifically: No affidavit of service has been provided. No proof of attempted service has been provided. No status updates have been provided. No explanation has been provided regarding the delay. No refund has been issued.More than six months have passed since payment was accepted. During this period, APS Process Services has retained my funds while failing to complete the services for which it was engaged. This is UNJUST REMOVEDa legal professional, I rely upon process servers to carry out services in a timely and professional manner. The failure to perform the contracted work has caused unnecessary delay, inconvenience, and potential prejudice to legal proceedings.Desired Resolution:I request that APS Process Services immediately refund the full amount of $313.00 paid on December 4, 2025, and $24.40 for the courier that I used to mail them the documents.If the business contends that any service attempts were made, I request copies of all notes, affidavits, photographs, correspondence, and records relating to those attempts.I am submitting this complaint in good faith and seek a prompt and fair resolution.

Affordable Process Server is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.