Reviews

Review Details

• Review fromYvonne K

  Date: 01/10/2023

  5 stars
  Douglas Mattress! Love everything about it! The incredible customer service, great communication, quick responses, the mattress is amazing! Having the best sleeps! Also, I purchased set of sheets, the quality is outstanding! Duvet is perfect! Ive been highly recommending Douglas to all my friends and family! Cant go wrong with this! Thank you so much Douglas Mattress, what a wonderful all around experience!

• Review fromPatricia W

  Date: 01/10/2023

  5 stars
  We purchased our mattress from Logan and Cove. The mattress arrived on time. I have never had a better night sleep. I am a side sleeper and purchased the mattress for side sleepers. I would definitely recommend this company and mattress to everyone.
  

  GoodMorning.com Inc.

  Date: 02/10/2023

  Wow, thank you for the high praises. Sweet dreams, ********!

• Review fromDerek G

  Date: 01/10/2023

  5 stars
  My wife and I have purchased 2 queen sized mattresses with bundles from Goodmorning.com and our experiences were excellent. **************** was responsive and helpful when we had a brief delay in shipping of the 2nd bundle, and everything was sorted out quickly. Great quality products, very supportive mattresses and pillows, we are more than happy and would definitely recommend this company to others.

• Review fromLorna C

  Date: 01/10/2023

  5 stars
  It's a great mattress.. My first mattress with foam and gel. Great sleep easy to set up. Firm bed but not hard, Big bonus getting free sheets pillows and covers. Great quality items.Quick delivery as well.I recommend this bed.

• Review fromGay M

  Date: 01/10/2023

  5 stars
  Very pleased with the delivery time and comfort of our new Douglas mattress.

• Review fromDaniel S

  Date: 30/09/2023

  5 stars
  Everything was perfect from start (purchase) to delivery. Me and wife are very very satisfied with our *************** king size mattress and love the box spring as well, assembling was so easy-going. Thank you
  

  GoodMorning.com Inc.

  Date: 02/10/2023

  Happy to hear that, ******! Thank you for taking the time to share your feedback with us.

• Review fromChris K

  Date: 30/09/2023

  5 stars
  Good experience from start to finish. Shipping, quality, etc. have all been perfect for me.

• Review fromKathryn T

  Date: 27/09/2023

  1 star
  I have never been more frustrated with a customer service team than I have been with Logan & Cove. The mattress was shipped to our house, and it arrived missing the box, the shipping label appeared to have been ripped off the box and taped onto the plastic, it was sitting on our doorstep in the rain, with the plastic wrap tattered. luckily the mattress didn't get wet, but the inner seal was wrecked and the mattress was nearly impossible to remove from the plastic outer wrap. Once we got it unpacked, we slept on the mattress which is supposed to be "medium-firm" according to the company, and it is the softest mattress I have ever had. Also, the dimensions are not correct, my previous king size mattress fit into our frame perfectly, and this one has large 3-4" gaps between the frame at both the head and foot of the bed. When I contacted customer service to let them know the condition that the mattress arrived in, they shunted me into a "warranty" ticket email. which i replied to explaining that I wasn't requesting a warranty claim, i wanted them to be aware of the shipping issues, to which i got no reply. Then when I contacted them about my disappointment with the mattress, and that I would like to return it, I was sent an email about logging into the website to initiate a return. when i did that, it says I am not eligible for a return, because the customer is MANDATED to sleep on the mattress for 30 days before being allowed to return it. The marketing is beyond misleading, it says "hassle free 365 day trial", but once you look further into it, it says "can be returned between days ******". what a terrible policy. I will NEVER recommend any company founded by good morning.com. who knows if I will ever get my money back either.
  

  GoodMorning.com Inc.

  Date: 28/09/2023

  Hi, *******. We're genuinely sorry to hear about the challenges you've faced with your Logan & Cove mattress and our customer service. This is far from the experience we aim to provide, and we deeply regret any inconvenience caused. The condition in which your mattress arrived and the discrepancies you've noted in its firmness and dimensions are certainly concerning. We understand that this has been a frustrating experience for you, and for that, we sincerely apologize.
  
  Regarding our 365-night sleep trial, we understand your disappointment with the 30-day mandatory trial period. Getting used to a new mattress can take time which is why we ask our customers to give it at least 30 days before considering a return. We value your feedback on this matter, and we'll certainly take it into consideration as we continually strive to improve our policies and customer experience.
  
  We want to make this right for you and have escalated your case to our customer care team. They will reach out to you directly to ensure your concerns are properly addressed. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work to resolve these issues.

  If you have any more questions or if there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for bringing these matters to our attention.

• Review fromMatthew C

  Date: 18/09/2023

  1 star
  Constantly lies about their estimated shipping time. I firmly believe they hide behind an anonymous courier partner so they can have an excuse that it's not their fault and they're "looking" into the issue while charging you for the full amount. **************** is not transparent at all and passes the blame to someone else.
  

  GoodMorning.com Inc.

  Date: 19/09/2023

  ******************. We're sorry you're still waiting to receive your order, and we apologize for your mattress-buying experience with us so far. Our courier has your order, and our team is working with them to have them complete your delivery as soon as possible. We sincerely apologize for the delay and have escalated your feedback to the appropriate party for review. We hope to make things right for you, and a team member should be in touch with you soon.

• Review fromRoberta L

  Date: 08/08/2023

  5 stars
  I was waking each morning with a very sore back when sleeping on my pillow top mattress and the ******* mattress was recommended. It had good reviews and I have not been disappointed. My back pain is almost gone and I am sleeping great. I have never slept on a foam mattress before but would definitely recommend it. The quality of the material is fantastic and it is even great to look at. The mattress cover is amazing. The foam pillows are also very comfortable.