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Business Profile

Computer Software

Jobber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 6 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REMOVEDis holding our company data hostage and says it will take * days to look into it to get resolved. We use this as a database for all of our customer info and scheduling which we no longer have access to until they respond. This will destroy our business. We have been given no information.

    Business Response

    Date: 10/07/2025

    Hello REMOVED, 

    Thank you for reaching out to us! Our team has reached out to you via email with further instructions for how you will be able to move forward with reactivation. Please check your emails for a case sent from REMOVED. We encourage you to respond at your earliest convenience directly to our team to resolve this matter.

    Thank you! 

    Regards,
    Jobber Support

    Customer Answer

    Date: 10/07/2025

     
    Complaint: REMOVED

    I am rejecting this response because: The response is not accurate. They refer to another company in the correspondence, not ours. We responded advising them of this information. 

    Sincerely,

    REMOVED

    Business Response

    Date: 15/07/2025

    Hello REMOVED, 

    Our team has reached out to you via email with details on how we can assist you further. Please check your inbox for a message from REMOVED.
    We encourage you to respond directly to that email at your earliest convenience so we can continue helping you as quickly as possible.

    Regards,
    Jobber Support

    Customer Answer

    Date: 18/07/2025

     
    Complaint: REMOVED

    I am rejecting this response because:

    jobber correspondence keeps referring to an account that has no affiliation with this account. I have received numerous emails from several different people. When you try to call, they say they dont take phone calls. They only communicate by email. And I keep getting the same response, with no positive results. Data has still been locked, and I am unable to do any billing, accounts receivable, scheduling, tax reporting, etc. This is business ending behavior. At this point, I do not want to use the software, but I do need access to the data that is stored there. Access for a brief period of time, or they can download the reports I requested and send them to me and that would satisfy my complaint.


    Sincerely,

    REMOVED

    Business Response

    Date: 08/09/2025

    Hello REMOVED, 

    We've sent you information on how to regain access to your account over email. Please continue to work with REMOVED to resolve this issue.

    Regards,
    Jobber Support

  • Initial Complaint

    Date:20/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are withholding my money I collected from a client. It's going on a month and they still have not paid out my money to me. I was not told they needed my drivers license and business license prior to collecting payments, it wasn't until I startedI collecting payments is when I realized I was not getting paid out. I had to reach out to them to find out they needed more documents before they would give me my money. It's been weeks and they keep telling me the issue will be resolved in 3 days but in 3 days they tell to wait 3 more days. It's weeks now and they disabled the payouts on my account so I can't continue to collect payments because they will withhold that as well.

    Business Response

    Date: 06/03/2025

    Hi Dametrik,

    Thank you so much for sharing your recent experience with us! This sounds extremely challenging and I can understand the sentiment here. 

    A member of our team will be reaching out to you to connect about this over email. 

    We are looking forward to speaking with you soon. 

  • Initial Complaint

    Date:09/08/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a small 3-person roofing/siding business that had come across Jobber while outsourcing some work. We held intro calls with their salesperson, submitted all the required information (e.g., company name, doing business as (DBA) name, EIN#, etc.) and had begun a trial with them. We sent out our first invoice for $3,050 to a customer and the customer paid the invoice. REMOVEDthen abruptly closed our account via email notification from their risk department. Nobody will speak with us over the phone with an explanation as to why our account was closed. Further, the $3,050 is now being sent back to the customer during the next 5-10 business days. This is absolutely ridiculous and we want our account reinstated immediately.

    Business Response

    Date: 19/08/2024

    Hello REMOVED, thank you for your feedback. Our team has looked into the issues you have been facing and were able to re-instate your Jobber account. Someone from our Team will be reaching out to learn more about your experience. We appreciate you bringing this to our attention and look forward to hearing back from you. Thanks! 

    Customer Answer

    Date: 28/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED. We were contacted by the business to resolve the issue and find that this resolution is satisfactory.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:11/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was lied to on what services they could provide me and my customers used for only a few days to go back to my old ways of doing business any issues i had would take days to weeks to resolved numerous missed appointments to help with this program

    Business Response

    Date: 17/04/2024

    Thank you for reaching out, and I'm sorry to hear about your experience! We take this feedback very seriously and have reached out to you directly. 

    Jobber offers a 14 day trial so that people can test drive the program without commitment to determine if it will be valuable for their business. Jobber subscriptions are billed in advance based on the monthly or annual payment option selected on sign up. Like other subscription services, the subscription fee is non-refundable. This policy and other billing information can be found in the Jobber Terms of Service: REMOVED

    I am hopeful that we can come to a compromise and turn your experience around. We would love to help you get the most out of your subscription. 

    Customer Answer

    Date: 17/04/2024

     

    Complaint: 21564780



    I am rejecting this response because:



    Sincerely,
    REMOVED

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.