Complaints

This profile includes complaints for H & R Block Canada Inc. (CDN Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Canada Inc. (CDN Headquarters) has 1186 locations, listed below.

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  H & R Block Canada Inc. (CDN Headquarters)

  2500 700 2 St SW Calgary, AB T2P 2W2

  
• 

  H & R Block Canada Inc. (CDN Headquarters)

  210 19705 Fraser Hwy Bay Willowbrook Mall Langley, BC V3A 7E9

• 

  H & R Block Canada Inc.

  378 Kinchant St Quesnel, BC V2J 2R4

• 

  H & R Block Canada Inc. (CDN Headquarters)

  580 20395 Lougheed Hwy Maple Ridge, BC V2X 2P9

• 

  H & R Block Canada Inc. (CDN Headquarters)

  10526 King George Hwy Surrey, BC V3T 2X2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar. 31, 2022, I received a tax refund check for the amount of $*******, from H & R Block, **** ****************************************. which I deposited in person at the **************************, ****************************************************. On April 06 2022 H&R Block did a cashback of the total amount. I was charged a $9.00 cashback fee. Discussions with ***** said there was a double deposit. The ************ said it was a single deposit. H&R provided some numbers but the credit union said they could not access them.This issue is unresolved. I need my money back, please. Total $*******.I have documents from H&R and the ************.

  Business Response

  Date: 23/08/2022

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 24/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 I provided my tax documents to *************************** at HR Block to complete a ** and ******** Tax Return. On April 15 I was told the ******** tax return was complete and I had a refund. After a month of contacting her to tell her to send me the completed tax return, I was ignored. Finally, sick of being ignored, on May 14 I went directly to the office and demanded to speak to her. She had never completed the ******** tax return. And she had never completed the ******** tax return either. So I did them myself. But at this point it was past the deadline so I had accrued late fees for both my ******** and ******** taxes. I paid $970 ** for my late ******** return. I paid $160.80 for my late ******** return. I contacted ***************************, the district manager, who agreed over the phone to refund me. But when I emailed him to follow up, he replied saying:"I have reviewed your situation with *****. From everything I have seen, there is no evidence of negligence on ****** part. There is no way to know if the return was prepared properly, as we did not complete the tax return. There was also plenty of time to file without late fees. When ***** completed the tax return there was a refund and therefore had until June 15 to file the return. ***** has correspondence to this effect, stating there was a refund but did not hear back from you until May 12, 2022. Therefore, I cannot approve a claim for any financial compensation."This is all a lie. She never completed the tax return. Note he does not even mention the ******** return, as if that does not exist. And I tried multiple times to contact her by phone and she never replied. Not to mention the fact that he agreed to refund me over the phone. I would like them to pay me to $970 ** and $160 CAD I was forced to pay because they took four months to not complete a tax return they were assigned to do. Thank you

  Business Response

  Date: 23/08/2022

  The business responded to this complaint but requested that their response not be published.