Business Profile

Tax Return Preparation

H & R Block Canada Inc. (CDN Headquarters)

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for H & R Block Canada Inc. (CDN Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

148 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:29/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July ** I was sent a notification from the *** that Im being audited. I reached out to H&R Block immediately for assistance as theyve been managing my taxes for ~** years.On Jul ** I spoke with ****** ******, the accountant who has been processing my taxes since 2024. He advised that the charge to assist with this audit would be $**/hour. ****** is a competent and knowledgeable accountant and I trust his judgment. I have been a loyal customer for many years just last year I paid $****** on April 18 and $*** on Jun ** to H&R. This year I paid H&R Block $****** on Mar 10. However, I have been struggling with expenses since 2023. I was laid off from a ** year career in August 2023. And then again from a contract position in Oct 2024. Im currently only working part-time. My sister with whom I share a residence, also lost her job in June 2025. I am struggling. H&R- Please refrain from charging excessive fees to jobless Canadians; waive this fee and submit my documents to the ***.
Business Response
Date: 11/08/2025
The business responded to this complaint but requested that their response not be published. 1
Customer Answer
Date: 11/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:14/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Improper Tax Filing by H&R Block (********************) International Student Left with CRA Issues on ******2025 As an international student in Canada, I trusted H&R Block (formerly located at **************************************************************) to file my taxes for the 2024 fiscal year. I was assisted by a tax consultant named ******, who charged me $***a significantly high fee, especially considering my student status. Unfortunately, I later discovered that:My CRA (Canada **************) account was not properly updated.I received official letters from the *** indicating missing or inadequate tax information.Despite repeated attempts to contact the branch, I received no response or support.The branch has now shut down permanently, raising further concerns about the legitimacy and professionalism of their operations.This experience has caused unnecessary stress and financial confusion, especially as an international student navigating the Canadian tax system. I trusted a reputable brand like H&R Block for peace of mind, but instead, Im now left with unanswered CRA queries and potential consequences from incorrect tax handling.I request that:H&R Block Canada investigates this issue and provides a resolution.An official statement or guidance be provided on how clients like myself can correct errors caused by their consultants.Consideration is given to refunding the service charge, given the poor quality and resulting inconvenience. I have worked really hard to earn the money I paid them This petition is not just for me but for any other student or newcomer who may have been affected by similar mishandling at this or other locations. We deserve transparency, professionalism, and accountability
Business Response
Date: 15/07/2025
The business responded to this complaint but requested that their response not be published.

Customer Answer
Date: 15/07/2025

Complaint: ********

I am rejecting this response because:

You never call me back . I want a proper explanation from the company.

**** P *****
Initial Complaint
Date:27/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired H&R block to file both Canadian and American taxes from Canada. The only American tax expert they had for us works remotely. This is fine and the Canadian taxes were a little slow but were done. He informed us he didn’t have time to do the American taxes right then but he’d filed for an extension. I was a little frustrated but that was ok. He then contacted us back mid April and said he had the American taxes done he just had to submit them for review and then would file them by may 1st or at the absolute latest may **. This is when the issue began. So may ** came and went and I started attempting to reach out to him daily. He did not answer or ever return my phone calls. So at the beginning of July I started reaching out to their customer support opening a ticket and being promised a response within 5 business days. It has now been a month of talking to them almost daily and there has not been a single response from the employees or regional manager. Escalating the situation even more I have now received a letter from the CRA saying there was missing information and I have to pay them the entirety of my carbon rebate back due to improper filing. I’ve contacted their customer support line about this issue as well and also have not had a returned phone call. Customer support keeps reiterating that this should have been resolved but no one is actually resolving it.
Business Response
Date: 27/06/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 28/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:27/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email June **** from H and R blocks collection department stating that I owed ******$ from and refund I received in 2019. I have filed my taxes with H and R blocks in years after this return with a refund given and no mention of this debt, when I called to Inquire about the debt I talked to *** @ **************** he told me their computer system didnt catch the debt owing, but *** was able to personally see the debt that was owing for that year. This seems like an error on their part.
Business Response
Date: 27/06/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 02/07/2025
I have received no contact from H *** R block. This was there response. What are the next steps I should take?
Customer Answer
Date: 28/07/2025
I still have not received and contact from H and R block in regards to the complaint submitted. What are my next steps in the process
Business Response
Date: 12/08/2025
The business responded to this complaint but requested that their response not be published. 1
Initial Complaint
Date:17/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been the worst experience and service I have ever had with any company I've ever had dealings with. We had decided to have them do the taxes this year for a change and we will absolutely never go back. The front staff were rude and not helpful or forthcoming with information. We dropped the taxes off, after two weeks got a call to pick them up. We were shocked at the price they charged for a fairly simple return. When I took them home something seemed off. I checked and the T-5s were not recorded. When I returned the next day to let them know they had done the taxes incorrectly I included a list of questions about the return and requested to talk to someone. We were told that wasn't possible and to just leave the paperwork with them and they would get back to me. After a month we had not heard. Leaving phone calls got no response. We went down to check and were treated rudely. Asked to speak to a manager and they informed us that wasn't possible. Someone would get back to us. I wanted to verify the missing slips were done correctly but we received no General form giving the details of the return. Only got the NOA. It has been two weeks since someone was to get back to us with answers and again no response. We had to pay a penalty fee due to the late filing of the amendment. Once we get this mess finally sorted out we will NEVER return or recommend this office to anyone. This was the Trenton Ontario branch.
Business Response
Date: 19/06/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 25/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:09/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called H&R r block on March 24/25 to authorize them to do my taxes. I had to hound them constantly to get them to do it, n they would not call me back, I was the one calling . It was like they were disinterested right from the start. Finally may **** I was able to pick up my taxes from their office ( having no idea why the dragged their heels on this ) n pay their bill, n I paid Canada revenue what was owing as stated on my paperwork. A few days ago I got a notice of late fees ( h &r block never told me they were late ) that have to be paid by the **th of June or more late fees added. I called the Montrose branch in NF, n they said theyd get back to me. They did not. I called again. Finally they said it was my mistake its late as I didnt pay H&R blocks fees till the **** when it was ready to be filed. I reminded them that I picked up when I asked them if my paperwork was done as they never called me that was May 13. Its their fault they waited too long to actually do the work n filed it. They were told in March to do it, then waited till May to finish. I cant pay for work in April if it isnt done by this company till May, that I authorized them to do on March ****. Again they said theyd get back to but, u guessed it, they did not. I called their head office on Wednesday the *** of June n all info was given. They said theyd get back to me on Friday. Today the *** I called again as I never got a call. The woman said it will be sent for review-after the **june, when the bill has to be paid or more late fees added. They knew that on the other phone call. This company has TERRIBLE customer service, they s**** up, blame the customer, n when brought to ********************** attention, they will not take responsibility for employees actions, they dont care. They made a mistake not ********* should pay, I believe they advertise that as their policy. I have to pay now, please help with the refund of $****** as Canada revenue wants this paid. Ill pay on line in * min.??
Business Response
Date: 12/06/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 12/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:23/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day,I am in enquiring on my best form of action regarding my unanswered submission of tax returns to ***** block in ********** March of this year I submitted t4s for the previous * years to be submitted to the ****** this date, I have received no correspondence from ***** , despite numerous calls and emails.I am seeking advice as to the next steps, I might take.Kind regards,**** *****
Business Response
Date: 23/05/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 28/05/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *****
Customer Answer
Date: 29/05/2025
I will require an extension, the business has stated they will fulfill our contract. However they have not initiated anything so far. This has been the reason behind the complaint in the first place.
Customer Answer
Date: 02/06/2025
The business responded to this complaint but requested that their response not be published
Business Response
Date: 05/06/2025
The business responded to this complaint but requested that their response not be published
Initial Complaint
Date:20/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2023 personal and business taxes and 2024 taxes to H and R Block on Feb **, 202* and paid for my personal 2023 taxes as they were completed in the * hour appointment I had booked. They still have not been filed and they have been paid for. My 2023 business taxes and 2024 personal taxes have not been filed either. I have called numerous times and the agent has not EVER called me back. I have dropped in the office and was told she was too busy to meet me. I then reached out to the " costumer care team" reference # ******* on May *, ************************************************************************************ agent, now I am getting calls from *** to file my taxes. I have paid for a service receipt # *********************** that has not been performed. I am not able to get my documents to give to another agent and feel this matter should be resolved promptly and professionally as per the service I have paid for and now not able to complete my other taxes due to not having my paperwork.
Business Response
Date: 21/05/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 21/05/2025

Complaint: ********

I am rejecting this response because: I have already been waiting for a response from the management team and have not had a follow up and there is no definite timeline that holds H and R accountable to when they will have this matter resolved as I have been already waiting nearly * months for my taxes to be filed. This is the reason why I have gone to the BBB. This matter requires immediate action as this is dealing with *** and taking money for services not performed and holding confidential finicial information. This is for IMMEDIATE action.

Sincerely,

**** *******
Customer Answer
Date: 03/06/2025
Hi . I have not received any response from H and R Block in regards to this complaint and I have reached out to a Tax lawyer to help me with this as H and R block have original CRA business documents so I am not able to get my taxes done elsewhere without them. This is very upsetting to me and I will be reaching out also to the Consumer protection agency for assistance with this. This matter is not only cost me money for services not provided but now I will have to pay outside agencies to assist me with this and I don't feel this is fair or in the spirit of customer service . Any help is greatly appreciated.
Kind regards
****
Business Response
Date: 07/07/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 08/07/2025
I haven't not had any communication with the management team at HR Block . I made an appointment with the franchise and picked up my papers finally . I have not been refunded for the return to was completed and never filed . When I went to get t my papers the agent came out to speak to me and said she was sorry and * was having a hard time * it was the first week of June when I got my papers back and this was all self initiated. Poor service and incompetent.
Customer Answer
Date: 14/07/2025
Hi I have been on vacation. And was not able to respond and was going to get the documents gathered and contact you this week. How unfortunate this matter is closed with no resolution
Initial Complaint
Date:20/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against H and R Blocks ******************* location in ******, ***********. I have been a client since 2021, trusting I would receive professional service each year. I paid between *** and *** dollars annually for that peace of ******* 2022, my tax return was filed incorrectly. I only became aware of the error in 2024, when the Canada ************** contacted me directly. I returned to the office seeking guidance and support but was met with coldness, dismissal, and verbal hostility.****** *********, the tax preparer I was assigned to, refused to assist me and repeatedly brushed off my concerns. When I explained that I had filed my taxes at this location and was looking for help correcting the issue, he sarcastically told me to try someone in ******* or *********. When I said I had booked the appointment to file taxes but also needed to address the error, he sighed, rolled his eyes, and showed visible irritation. I even offered to speak to someone else if he was having a difficult day. In response, he threw down my papers, called in a colleague, and said loudly, file her taxes and get her the f*** out of my office.I was stunned and humiliated. Despite the shock and the emotional toll, I remained calm and respectful and still had my taxes filed.I was then told that because I had not purchased the Peace of Mind add-on, they would not correct their mistake. I was not asking for a free return. I had already paid for professional support and expected accountability.Before I left, I was told that a manager named ***** would follow up. It has now been over a month and a half, and I have received no response, no apology, and no resolution.This is not just about a tax error. It is about basic human decency. I ask the Better Business Bureau to review this matter and help ensure H and R Block is held accountable. No one deserves to be treated this way.Sincerely,******* ***** ********************
Business Response
Date: 21/05/2025
The business responded to this complaint but requested that their response not be published.
Initial Complaint
Date:14/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did my taxes with them April ** everything went well until I got my instant refund. They couldn't print the western union money orders dark enough for the bank to read them i went back to get them to fix the issue spent 4 hours the first day waiting for them to reprint them finally got them to do it and bank was closed. So I took them home thinking problem solved go to the bank in the morning and cash it. So I made it to the bank the next day and it's the same bank machines won't read it. So back to hrblock to try again and they basically refuse but then reluctantly they print it out again and i head back to the bank get there and it's the same still not dark enough so back to hrblock we go wait till they are almost closed and they said you may as well go home it probably won't be today and that i better call before I come back so i did. Call the next morning yup everything is good to go or so I thought get them reprinted and back i go same problem all over again I take it back and the lady in charge refused to help took my checks photo copied them and said it's dark enough now and refused to do anything else said it's the banks problem now. So with the assistance of the bank manager i got them deposited and the manager told me that they might get kicked back and that hrblock will have to fix it. And now I'm down **** dollars and hrblock refuses to assist me saying it is not there fault. But clearly it is I've had the bank manager trying to help me and every time I mentioned that to them they lied about talking to her! What an absolute nightmare almost * weeks * cab rides at ** per ride and I still can't get some help to get my money back
Business Response
Date: 21/05/2025
The business responded to this complaint but requested that their response not be published.

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H & R Block Canada Inc. (CDN Headquarters) is BBB Accredited.