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Business Profile

Tax Return Preparation

H & R Block Canada Inc. (CDN Headquarters)

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for H & R Block Canada Inc. (CDN Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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H & R Block Canada Inc. (CDN Headquarters) has 1186 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/11/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A review letter we received by *** and as my household has all their taxes done by ***** Block every year and we pay the piece of mind fee. As the office I use every year is now closed I attended the closest branch that was open to ask questions on how to deal with this letter as I had never had this before. The *********************************** at ********************************************************************************* was the closest that was open for me to attend after my work. I called the office first to see if I could just get the information but I was told to come in and they would be happy to look at the letter and direct me. When I attended this office the front reception lady was very friendly and wanted to help me which was very nice. She took my letter to the only person working only to be belittled and very loud. She yelled at the lady telling her repeatedly that she did not have time for her or any time for me. As the minutes went and I stood in the lobby listening and watching this go on, this lady got more loud and yelling and using very unprofessional and degrading language towards me as a paying customer and to the employee working with her. This letter I received from the *** had a time line it had to be dealt with in and all I needed to know is what to do and how which was not easily done over the phone. I was so upset I demanded my letter back and called another location that was open to get answers for my inquiry. A person should not have to drive all over a city to be treated this way when this *** process is already a very stressful one for a people who DO NOT deal with this every day like the employees at ***** Block. We pay the fees to have this company assist us to do our taxes and they should stand by their customers in their industry.

      Business Response

      Date: 15/11/2022

      The business responded to this complaint but requested that their response not be published. 

      Customer Answer

      Date: 16/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:04/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tax return preparation software from H&R Block for an online return. They wanted me to buy the higher priced audit protection package, but I have a very simple straight forward return so I took the lower priced one. They estimated my return at over $2000. *** has just told me that there will be no refund. I called H&R Block to see if they could figure it out and they told me they could, but I would have to purchase the Audit protection plan for $79. It seems odd to be professionals off by THAT much money and that the only way to even look into it is for me to pay what they originally wanted to sell me. It just seems like a scam.

      Business Response

      Date: 15/11/2022

      The business responded to this complaint but requested that their response not be published. 

    • Initial Complaint

      Date:19/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I used H&R block for the second time at the ****************** office. There was a slip that my husband received from an inheritance. We were not sure about the slip and included with our tax paperwork. The gentleman who prepared his taxes did not realize it was an inheritance and included the amount as other income. When we found out it was an error, it was too late as his taxes were already filed. There was no phone call made to us by the office to ask what the slip was in regards to. My husband had made a RRSP contribution which was not included on his tax return. I was told by the gentleman that I could not claim my $800.00 medical expense without an explanation from him. My husband has been dealing with *** since taxes were filed. *** *** **** ********* ** ******** *** ******* ********* *** **** **** ********* **** ** *** *** ******** ***** *** *** ***** ** *********  My husband calls *** 2-3 times a week, but still no answers. We are still waiting. Needless to say we will NOT be going to that office again. We are very disappointed with the service we received.

      Business Response

      Date: 19/09/2022

      The business responded to this complaint but requested that their response not be published.

    H & R Block Canada Inc. (CDN Headquarters) is BBB Accredited.

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