About

Local BBB:

BBB Alberta and East Kootenay

BBB File Opened:

12/3/2019

Business Started:

26/8/2009

Business Incorporated:

26/8/2009

Type of Entity:

Corporation

Alternate Names:

The SSL Dream Team

SSL

Business Management:

Gill Roussel, Owner/Partner

Philippe L St-Jules, Owner/Partner

Licensing information

Additional Information

Payment methods

• American Express
• Apple Pay
• Discover
• Google Wallet
• MasterCard
• Visa

 Cheque, E-Transfer or Credit Card; Financing Options available

Refund and Exchange Policy

We take pride in delivering high-quality products & standing behind our work. This SSL Return / Refund Policy is designed to clearly outline eligibility, timelines & processes—so expectations are understood & handled consistently. Because at SSL, peace of mind isn’t an add-on, it’s the standard.

SSL RETURN / REFUND POLICY: Be advised of the following. When placing an order through the Security Shutter website, or by other means, you agree to the terms & conditions of the sale stated in this document. When “We” & “Us” are used in this document, Security Shutter Ltd. is referenced. “You” & “your” refer to the entity making the purchase. This policy applies to purchases made in countries, including but not limited to: Canada, the United States, the United Kingdom, European Union countries, Australia, New Zealand, the Middle East, Asia, Africa & South America, as listed on our website.

RETURNS – ELIGIBILITY & CONDITIONS: SSL accepts returns for both defective & non-defective products, subject to the conditions below: Products must be new, unused, and in original condition Returns must be requested within thirty (30) days of delivery Custom-built products may be subject to additional limitations due to their made-to-order nature SSL must approve all returns in advance. Unauthorized returns will not be accepted. *For return authorization, questions, or clarification, please get in touch with us.

EXCHANGES: SSL accepts exchanges where applicable, subject to product availability & approval. Exchange requests must meet the same condition & timing requirements as returns.

RETURN METHOD & FEES: Return Method: By mail only Return Shipping: Customer responsibility Restocking Fee: 25% of the product price, unless otherwise stated in writing Original shipping, handling, duties & taxes are non-refundable Products returned without authorization, outside the return window, or not in acceptable condition may be refused.

REFUND PROCESSING: Approved refunds will be processed within thirty (30) days of SSL receiving & inspecting the returned product. Refunds will be issued to the original payment method, less any applicable restocking fees, shipping costs, or other deductions permitted under this policy.

DEFECTIVE PRODUCTS & WARRANTY OVERLAP: If a product is believed to be defective, the issue may fall under SSL’s Warranty Policy rather than this Return / Refund Policy. Security Shutter Ltd. will make every reasonable effort to evaluate and fulfill valid warranty claims professionally & within a reasonable timeframe. No other warranties, obligations, or guarantees—whether spoken, implied, or expressed—are valid beyond those outlined in SSL’s written warranty documentation. The purchaser is not entitled to reimbursement or compensation beyond what is expressly stated as a covered warranty item.

QUESTIONS? - Our door is always open!

Business Categories

Security Shutters, Garage Doors, Door Installation, Shutters, Window Coverings, Door and Gate Operating Devices, Window Covers, Safety Consultants, Security Consultant, Security, Commercial Doors, Hurricane Shutters, Door Closers, Door Frames, Rolling Doors, Security Door Screens, Security Equipment, Door Guards, Industrial Doors, Window Guards, Fire Shutters