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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 29 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 89 Customer Reviews

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    Review Details

    • Peter D

      Date: 08/07/2023

      Tough to deal with if you have a problem. When I said cancel account immediately, they informed me that would cost a $300 fee. I ended the conversation in utter frustration.

    • Jun X

      Date: 05/07/2023

      My home wifi was down yesterday (July4), I called Shaw support service, and followed his instructions try to fix but not worked. He said he'll send a technician come to fix it, but earliest date is Sunday (July9). I can't wait so long and afraid of these kind of things happen again in the future, so I move to ***** today. When I called Shaw to cancel the service today, they said I had a contract and will get $300 penalty. I told them it's not me want to stop the contract and change to a cheaper service, it's Shaw stop service first and let customer don't have internet for 6 days. In that situation, should I still feed Shaw even they don't provide me service they suppose to do? Should I still trust Shaw cables quality and stay with them?





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      Review History/Log







      Date by

      07/06/23 1:06 AM Sent to RED

      Freedom Automation blue/Freedom

      07/07/23 8:01 AM FScore Received

      blue/Freedom

      07/07/23 8:01 AM Redacted

      blue/Freedom



      This Review passes all Freedom+ requirements and will be handled automatically.





      This Review passes all Freedom+ requirements and will be handled automatically.





      Shaw Communications Inc. - Rating: A-



      2400 32 Ave NE

      Calgary, AB T2E 9A7

      Customer Review Contact: Jennifer Lapointe

      Business Phone: (888) 472-2222

      Email: [email protected]

      Website: http://www.shaw.ca

      TOB: Internet Service

      Advisory: Do Not change the contact Info. - (11/14/2019)

      Alert: This business was dropped by the BBB on 06/13/2007 - XX

      Manage Business





      Customer Review ID #88337

      Received: 7/5/2023

      from: Jun Xiao

      Display: Jun X

      Email: [email protected]

      Phone: 403 383 7264

      Zip Code: T2H 2K5

      Verified? Yes

      IP: 23.17.177.180 (Canada)

      Source: blue Form

      Assigned to: R., Marcela

      1









      IABBB / RED has given this review a FScore of 0.00 which indicates it can be published.





      Update Experience


    • Paulo D

      Date: 05/07/2023

      I've been paying for their 1.5G internet service for the last 20 months and the highest speed I've ever managed to get, was around 900M. Image if I could only pay sixty percent of my bill each month... but I guess **** doesn't care, as long as I am tied to them with a contract.

    • Matthew B

      Date: 12/06/2023

      My bill was due and received the notice of potential disconnection. The bill was paid as suggested via the instructions. The payment was made fully. The customer service agent was given the banks confirmation number. Two days later the services were disconnected. I need the services to complete affidavits and legal documents for court appearance in 48 hours. The service would not be restored to the bank processing time. Long time customer, multiple devices and services used. Agent could disconnect immediately and also reconnect if I chose to pay for the bill fee immediately via credit card and then use the overpayment for future services as a credit. I stated I wanted the service termination documents to review to explore the option. Services were terminated immediately.

    • Robbie S

      Date: 06/06/2023

      Dealing with **** and its employees has been a complete nightmare. After being evicted from my house 5 months ago, I advised **** to suspend my account but instead of doing so, they continued to bill me monthly at full price and after 4 months, they cancelled my account without informing me. Earlier today Im called by creditors saying I owe over $800. I was on the phone with **** for 1 1/2 hours today and got nothing but a runaround by the lady on the phone. Asked several times to speak with a supervisor but wouldnt let it happen. Ill never pay this trumped up bill and if anyone is looking to switch to ****, please reconsider because it happens quite often and theyll always do what they can to get away with it. Horrible business to deal with!!!

    • Kimia K

      Date: 04/06/2023

      I hate Shaw so much . It is the worst internet service and the support dose nothing . You would have to chat for hours and they do nothing . I recommend Shaw to people I don’t like . Worse company ever . I regret renewing my contract, but the problems happened after I renewed my contract.




    • Jaydlyn F

      Date: 01/06/2023

      My modem wont connect- they feel its acceptable to leave me without internet for over 7 days until a tech can come to check it out. I work from home, I literally cant work, Im losing wages, I probably wont make rent this month. Its 2023, and Im without internet for over a week. Thanks ****. Im forced to use this service as Im in a rural area and its one of the ************- do not use them if you have other options. They cant even provide the service you pay for.

    • Sam L

      Date: 31/05/2023

      Worst company every, after merger they only transfer and nothing and at the end they will transfer you completely different company. Disgrace to service industry. They will transfer you ****** without any information and ****** will say to you why you are calling ** if you have **** account and they cant even look for **** account **** *** *** **** *** ********* Cancelling home and three other cooperate accounts.

    • Neil M

      Date: 25/05/2023

      why is it when **** is selling a service the person selling tells you one thing and does not what is going to happen

    • Brianne J

      Date: 19/05/2023

      Once youre a paying customer- good luck getting any type of service. I own a home business reliant on internet- I have repeatedly had to call in because my internet has completely gone out ( sometimes up to a week or more at a time) this has been going on since the summer of 2022. Ive constantly been resetting and turning on and off the modem. Now Ive been told by multiple techs the lines coming into my house need to be replaced. Fast forward-multiple outages, off lines modems, techs in and out of my house, MULTIPLE calls- they are still giving me the run around to get the issue fixed. Ive lost internet most recently in Dec, March and May (although Im still paying my full monthly). It takes upwards of a week most of the time to get a tech in. They told me again they will have to write a ticket to have the lines checked.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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