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Find a Location

World of Spas has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWorld of Spas

    Hot Tub Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 31/1/2020

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    gazebos, Hot Tubs, Massage chairs, patio furniture, pizza ovens, Swim Spas

    Business Details

    Location of This Business
    6201 Centre Street S, Calgary, AB T2H 0C7
    BBB File Opened:
    30/10/2007
    Years in Business:
    17
    Business Started:
    6/2/2007
    Business Incorporated:
    6/2/2007
    Accredited Since:
    31/1/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Dynasty Spas Inc.
    Hours of Operation

    Primary

    M:
    10:00 AM - 5:00 PM
    T:
    10:00 AM - 5:00 PM
    W:
    10:00 AM - 5:00 PM
    Th:
    10:00 AM - 5:00 PM
    F:
    10:00 AM - 5:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    11:00 AM - 5:00 PM
    Business Management
    • J.R. Brooks, Owner
    Contact Information

    Principal

    • J.R. Brooks, Owner

    Customer Contact

    • J.R. Brooks, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    15/01/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    January **, ****, I attended the Home Renovation Show (tradeshow) at ******* **********. I visited the World of Spas booth. I looked at hot tubs. The salesperson **** was very "*********". I told him I would think about a hot tub. My friend and I left to walk around, he left his booth where we were standing discussing away from the booth and asked what he can do to make this deal happen and tried to convince me. Later, my friend and i walked around some more and again he came and did the same away from the booth. I felt very on the spot and pressured and signed an agreement for a hot tub. I paid $**** deposit from my debit card bank account. When I went home that evening, my daughter called and told me she got into school/University for a * year Bachelors program. I had budgeted for her tow year Diploma Program but she got into the Degree program instead. Now I was panicking as I just signed an agreement for a almost $***** hot tub. I emailed and phoned first thing Monday morning. **** emailed back (salesperson who sold me the hot tub at the tradeshow yesterday) and said no, final sale, even though it has not been ** hours. **** phoned me from the website contact I contacted and said he will phone the owner and ask him. I would like a refund of my $**** deposit and have this contract cancelled. I am a single mom and always have been and need to pay for my daighter's * year program now (i had budget for * year diploma). Please please please help me. I didn't sleep all night and am so anxious now about this large purchase i feel i was high-pressure saled into. I didn't appreciate **** stopping us out of his booth near the food trucks to try and pressure sale me and again later out of his booth. I couldn't even think because he seemed to be always there. i don't know what to do. Please help. Thank you. ********************* ************
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Colin A

    1 star

    18/04/2024

    I went in On Sunday, April 14, 2024 with my son to look at possibly purchasing a hot tub after a good hour sales pitch. I mentioned to my son that I wasnt sure I was willing to purchase at the time. At this time salesman had mentioned to me that I could put a deposit down on the product and take possession at a later date. Mentioned to me If I wanted to cancel the order, he would need 6 to 8 weeks notice before cancelling. Not at any point in the conversation, did he ever mention to me that if I put a deposit down that it would be completely utterly nonrefundable. He tried to get me to put a deposit of 50% I wasnt comfortable with that large. I ended up putting a deposit of $4600 on the hot tub. Still at no point that he ever tell me that my monies were not refundable. On Monday, a situation had come up that I was going to be needing those funds so I had made a decision that I would cancel the order. I sent the sales rep an email letting him know that I was cancelling the order and wish to receive my deposit back Contacted me 18th of April telling me that the money is nonrefundable and theres nothing I can do about it. This act in my eyes is ********. You should not be able to do business like this. I would never in my life put a deposit down. I was not able to have the money returned if I had cancelled the order. This was never indicated to me. I assumed that if I chose to cancel the order, the monies will be returned. Unfortunately, theyre telling me this is not the case. I need your help to get my money back. As this is a ******** act not indicating their policies. I would suggest you strongly NOT do business with a company that commits a Crooked act of misleading business practice.

    World of Spas Response

    23/04/2024

    Hi *****, thank you for bringing this to our attention and I'm sorry about this. There is a large misunderstanding and miscommunication here on this matter and we aren't looking to withhold your deposit. Someone from our store will be in touch to discuss this if they haven't already and will clear up this matter.

    Local BBB

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