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Business Profile

Home Electronics

Visions Electronics Ltd. (HO)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

This profile includes reviews for Visions Electronics Ltd. (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Visions Electronics Ltd. (HO) has 57 locations, listed below.

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    Customer Review Ratings

    1.44

    Average of 48 Customer Reviews

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    Review Details

    • Dave B

      Date: 09/05/2023

      Bought a **. They told me to hold my box for 7 days incase I wanted to exchange it if I didnt like it. I recycled the box after a couple weeks and on day 26 the ** just stopped working completely. The 30 day satisfaction garantee says If you're not completely satisfied with your purchase, simply bring it back to a store and we'll gladly return or exchange it within 30 days* of purchase.It doesnt say anywhere on the warranty card that I had to keep the box. It says in capital letters on the reciept to keep the box for 24 hours in case I need to return the ** for defects, leading me to believe I could recycle the box after that, They charged me a $299 restocking fee because I didnt have the box, I told them it doesnt say I need to keep the box and they directed me to the website that says I do, nobody told me this, the reciept doesnt direct me to the website, the warranty card doesnt direct me to the website. Scam as far as Im concerned. And why would you restock a dead panel? Ill never shop at Visions ever again. Be upfront with your warranty policy, if the customer needs to keep the box forever then write that on the warranty card you hand out with the product, I would have never thought I had to go to the website to read the fine print. The 30-day 100% satisfaction garanteed is a lie. I was not satisfied, I paid the restocking fee and got my money back and Ill spend it somewhere else from now on.

    • Alex P

      Date: 05/04/2023

      Visited *********** location. Had a question about small kitchen appliances, store manager **** give me full explanation for what I need and helped me with purchase. Visions Electrictronic have great choice of newest TV models for better price! Also they provide additional one year of warranty on all TVs - for free! ??Certainly would buy my next TV there.Thank you, ****!

    • Liaqat A

      Date: 23/03/2023

      I purchased a traffic ****** Redline radar for $ ******* including a 4 year warranty plan on this for repair, replacement and refund if not working. I got repaired twice but not working as It suppose to be intended. I given back to store after 4 months It couldn't be repaired or replaced. I am getting business loss since it is defective. It seems to me vision doing cheating with me and they don't like repair or replace. When I tried to talk to Manager ****** 32 Ave NE Calgary I never find him in store. I am seeking help from BBB Calgary and small claim court to get involve and solve my problem. I don't recommend to buy any product from vision store because I had bad experience from Vision store staff. I also contacted to vision head office but they didn't listen me. If you need any additional information call me ***

    • Mary L

      Date: 28/02/2023

      Wish I read the reviews before I purchased from them online. I recently ordered the ***** **** ** ******* Edition online. The website listed that a 32gb mini sd card was included. When I received it, it was missing, so I went online and the rep told me, "Oh well it's not listed in the ***** website so it must be a mistake." Problem is, 1. It is in fact listed in the GoPro site, and 2. If your explicitly list it, you should honour it. So they decide to send me one, but they send me a low quality Kingston 32gb, not the ******* ******* 32gb, which does not support 4k recordings and has slow read and write speed, so much so that the ***** throws a warning.What's been frustrating is that I send all these screenshots to the rep, and the rep sends me one screenshot of the ***** and says, "it's not included", when it is, clearly in the photo, and again mentioned in the pop up modal when you check out on the ***** official website. DON'T EVER BUY FROM VISIONS. You end up paying more, and end up having to do their job because they don't do their due diligence.

    • Jay P

      Date: 25/02/2023

      Terrible company to deal with and horrible customer service. Bought a small kitchen appliance online,we didnt even get right product in the box. Ordered a 8 quart and sent 6 quart. Box was totally tampered with. Tried to send product back but they took forever to get slip emailed for puralator to return it. They finally get product back and Im wanting my 8 quart pot and because they sent me 6 quart instant pot , they go on to say we dont sell that product. Im wanting my money back with no avail, after talking to manger. Repeating their 100 percent $ back guarantee what a Joke -Wish I would have looked on BBB before we ever thought about Visions for purchase. They scam people.Always use your credit card and you reverse charge with your bank,if damaged or you dont get your product. Visions should not even be in business anymore. Would have given them a Zero if I could!!!!!

    • Lins A

      Date: 20/02/2023

      False advertising on laptops including zero customer service. We purchased a laptop saying that it had Windows 10Pro, but had only Windows 10Home. Customer service told us to ****** the activation code and find our own free online code. They will not exchange or refund our monies as product is not what we purchased/advertised. Their excuse not to refund you is because you used your credit card. When you call the ***** #, after 20 mins waiting, no one answers and they hang up.

    • Harlan L

      Date: 31/01/2023

      Terrible customer service. S***** attitude from staff when dealing with a return or warranty issue. I do not recommend shopping at visions. ******* has a better reputation than the ******** visions.

    • Singh S.

      Date: 24/01/2023

      Visions Electronics Extended Warranty. Mid Nov 2022 Visions Electronics sold me $149.99 Extended warranty. Visions' manger told me that if you don’t use the warranty, we will refund you $149.99 store credit. The warranty comes free at the end. Early Dec 2022 I returned the product, Visions told me that now the price has been dropped and your warranty is $99.99. Visions simply charged me $50 on warranty as restocking fee. (The receipt does exist as a proof-names deleted) Visions Extended warranty is not free. Credit card’s extended warranty or buying real warranty from the market are better options.

    • Ronald S

      Date: 11/01/2023

      One stop shopping as they were quick to point out they were the only store to gave back the $350 extended warrantee on a GL 55" tv if it was not used during the 5 year term----- however they didn't mention that it is an in store credit that has to have another $350 added to it for a total of $700 if you want to use it....... total deceptive marketing..... don't fall for it. They have lost me as a customer !!!! Should be able to give a no star rating!!

    • Mike K

      Date: 06/01/2023

      NEVER SHOP at Visions. We asked them to price match a Garmin watch, which they did offer and gave directions and a personal; code for us to purchase the the watch. After placing the order and waiting 5 days they decide to cancel the order due to stock. They never offered an alternative or solution. Now that a week has gone by all the watches that were on offer from other retailers are now full price.I find this unacceptable and after some discussion only offer $100 off a different watch, which is still $400 more than the deal they said they could fulfill. Terrible customer service and will never buy from them again.Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Visions Electronics Ltd. (HO) is NOT a BBB Accredited Business.

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