Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Electronics

Visions Electronics Ltd. (HO)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

This profile includes reviews for Visions Electronics Ltd. (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Visions Electronics Ltd. (HO) has 57 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.44

    Average of 48 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • GRENFELL T

      Date: 06/10/2023

      I only dealt with vision electronic but i sure will be going back again awesome bunch of people really friendly and goes beyond to help you out THANKS FOLKS KEEP UP THE GOOD WORK

      Visions Electronics Ltd. (HO)

      Date: 18/01/2024

      Thank you for your review, it is very much appreciated!We aim to fulfill your electronic needs with great service and amazing deals!

    • Roy F

      Date: 24/09/2023

      I have had lots of dealing with Visions Crowfoot in the past. ****** has always been stand up guy, man of his word. This last time Raj ******************* was who I was sent too for my new auto stereo upgrade. What a mistake for me for sure...the BIG up sale, promises not kept then I would need to spend more money to get the sound I was promised. Not good! This trip I spent almost $2000.00, had to make a second appointment to get the app tuned and still told to come back or wait 2-3 hours. Would not recommend this store for car audio!

    • Bradley L

      Date: 20/09/2023

      **** **** ********* when dealing with Indigenous people, in Canada there's laws pertaining to exceptions of taxation issues. The stores policy according to them; is since they can't collect tax on purchases, they charge a delivery fee $80 in city limits & additional $50 for out of city deliveries? If a Indigenous person doesn't want to pay those fees, they direct you to order online. After they mail your purchase to you, a Indigenous person can request an exception of taxation by sending a copy of your status card. This store among others definitely requires cross cultural training & understanding the laws of Canada when conducting business with Indigenous people. Not impressed with the bureaucracy.

    • Adrian L

      Date: 06/09/2023

      Shopping online and customer service is a complete garbage service. After 2 days they created the label , till here all good. After 2 days after they created the label the package was still in the warehouse . I call customer service many times , each times they have a robot which is told ET 11 minutes . 7 times called , every time 11 minutes and after I wait 11 minutes is nobody answer and the call cut off. After all this I go to warehouse and ask them how I can get my package . The manager told me , she can't give the package . I ask where is my package or How I can get the package, she told me was just pick up by *********. I called ********* and they told me no way , the package is in the warehouse . This is a big company based on liers , sellers , which only want to sell you something but no service . Same town and I must wait for package 6 or more days to get delivery . I wonder if ***************** create this company and hired all the liers to get in business. Why are we not able to pick up the package from warehouse ? Because in the office they don't work , only talk about vacation , ****** and all kind of BLA, BLA . This is the really low level company . ******* * ***************** NEVER , NEVER again

    • Hale J

      Date: 24/08/2023

      Short version: I have bought 4-5 TVs from Visions over the past dozen years without issue. But this most recent experience has been absolutely terrible and I won't shop with Visions ever again. Go buy whatever you are looking for at a more reputable retailer with respectful customer service. The details: I bought a projector on sale for a gift. I received an item that had clearly been opened before and was even missing parts inside. I reached out for an explanation and they said it should be a new item. I requested further information and they said they contacted the store it was shipped from and that it was a new item. This was NOT the case. If you want to be gaslit by terrible, spotty customer service then shop here. Otherwise, please spend your money at a more reputable retailer. I've been trying to get a refund from Visions for weeks now.

    • Thomas E

      Date: 23/08/2023

      ******* ***** *** * purchased online, item was available online. 10 days later canada post tracking shows unexpected delay, Follow up with call to customer support, waited 10 min and then disconnected due to unavailable staff. Cteated a support ticket and no return email response received.Please dont buy from this company, they take your money and dont deliver.

    • Gordon C

      Date: 14/07/2023

      Outstanding service from "Yuv" at the *********** store. Knowledgeable, friendly and helpful. I will shop there again.

    • Erin G

      Date: 22/06/2023

      Lies and deceitful advertising sold me an item, took my money then told me it wasn't in stock and they'd deliver in 3 weeks.

    • GREG B

      Date: 31/05/2023

      Worst customer service ever!! Selected 1 star because there was nothing lower. Purchased a 75" ******* TV. Delivered on Friday before the May long weekend. Set up the TV, left side of the panel would not light up. Finally received an email on the Tuesday after the long weekend that stated: (Visions Electronics) May 23, 2023, 11:12 a.m. MDT Hello, Thank you for your ticket, we are very sorry for the condition of your TV upon arrival. Please respond to this email with pictures of the following: All 6 sides of the box Serial number on the TV Serial number on the box All internal packaging The TV turned on Damages to the TV Once we have these photos we will proceed with either Replacing or refunding your order. Thank you, Visions Electronics - Customer Service The next 2 emails I received were to inform me that it was my fault and any claim I had was denied. Further stated that the first email I received was from a trainee and was meant for a different customer. I asked them to send out a technician and show me were I allegedly damaged the TV, denied. An expensive lesson, $1013.60, and that purchase will be headed to the landfill shortly. Never again will I shop at Visions!

    • Lisa B

      Date: 10/05/2023

      I had bought a sound system from the Visions in *********. I had wanted to have them install it, but they didn't have the parts and waiting months for it to come in, they kept adding things to the install. I was not happy and told them that was not what I was quoted. They kept arguing with me, and then they kicked me out of the store. Everyone I had dealt with was rude and so unprofessional. I will NEVER shop at Visions again, it was the Coquitlam Branch and Langley Branch that I was dealing with.





      Comment(s)















      Approved? Abuse? Submitted by Comment Date

      No Comments

      Review History/Log







      Date by

      05/10/23 8:35 PM Sent to RED

      Freedom Automation blue/Freedom

      05/11/23 8:01 AM FScore Received

      blue/Freedom

      05/11/23 8:01 AM Redacted

      blue/Freedom



      This Review passes all Freedom+ requirements and will be handled automatically.





      This Review passes all Freedom+ requirements and will be handled automatically.





      Visions Electronics Ltd.( HO) - Rating: F



      6009 1A St SW

      Calgary, AB T2H 0G5

      Customer Review Contact: Jamie Kembel

      Business Phone: (888) 855-9855

      Email: [email protected]

      Website: http://www.visions.ca/

      TOB: Home Electronics

      Advisory: At the business request, do not publish any business responses. Simply use the stock text to indicate they responded but don't wish to make their response public. KS 11/14/14 The business responded to this complaint but asked that its response was not published. ** VISIONS is on the national complaints list, HO Calgary** All complaints go to [email protected] email address. Please DO NOT make any changes to this file without first consulting Alison P. or Kyle S. - (11/14/2019)

      Alert: This business was dropped by the BBB on 10/27/2009 - MR

      Manage Business





      Customer Review ID #85426

      Received: 5/10/2023

      from: Lisa Breytenbach


    Visions Electronics Ltd. (HO) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.