Business Profile

Home Electronics

Visions Electronics Ltd. (HO)

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Visions Electronics Ltd. (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

91 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/09/2025
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an appliance from Visions Electronics on July **, 2025 (Invoice #***********) and paid the full amount. The scheduled delivery date was August **, 2025, but as of today, September *, 2025, I have not received the product.I have repeatedly contacted the store and customer service, but they keep giving me different excuses with no confirmed delivery date. Recently, they claimed delivery was delayed because I did not answer their call. This is falseI never received any call from them.This delay has caused significant hardship for my family. My wife is * months pregnant, and we have been without a washing machine and proper refrigerator for over ** days, which is causing daily difficulties.Despite multiple attempts to resolve this, the store staff and assistant manager have been unresponsive and dismissive. I am requesting immediate delivery of the appliance as promised and a clear explanation for the delay.
Initial Complaint
Date:31/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When purchasing my TV I bought a warranty that if not used I can get back in store credit at the end if I do not use the warranty to fix my TV. I filed the rebate refund and got an email stating I have used my warranty and I have not. I have asked for the documentation of this numerous times and am getting ignored. I feel the are making this up in order to not give me my rebate. I have no email evidence of what they are claiming. They have no address to where the so called fix took place and no documentation to show me.
Business Response
Date: 31/07/2025
The business responded to this complaint but asked that its response was not published
Customer Answer
Date: 01/08/2025
Perfect that was all i was asking for was the invoice. Thank you
Initial Complaint
Date:21/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July **, I purchased a ********* Surface Pro ** from Visions Electronics through their website. However, on July **, I received a completely different item a Surface Laptop *.The device was mislabeled: the sticker applied by Visions did not match the internal system information. This raises serious concerns about product handling and transparency.I visited their store in person with the device and all supporting documents. Staff refused to take responsibility and simply told me to cancel the order for a refund, without offering any apology or solution.This error has cost me time, energy, and transportation expenses. I am requesting not just a resolution, but compensation for the time and financial losses incurred due to their mishandling of the order.
Business Response
Date: 31/07/2025
The business responded to this complaint but asked that its response was not published
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:21/05/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an ** tv at visions electronics. Tv was found to be defective with lines on screen once turned on. No physical damage. Price of tv is $******* Claim was submitted. ****** Claim was denied because it was not noted within **hours although tv has * year warranty.
Initial Complaint
Date:07/04/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to order a television from the Visions website (J** *** **** ************** ************ which states (on their website) is currently in stock but when I complete the information in the checkout I am told that this "We regret to inform you that the products you would like to purchase are not available for In-Store Pickup. Please consider either splitting your Order or using an alternative shipping method, if available." It does not give me an option to have it shipped to my residence. Even though their website says that anything over $** will ship for free. I feel that I should be able to purchase this television if it is currently "in stock" at their warehouse. This in my opinion is a bad business practice on their part and would like to seek a resolution. I would be satisfied purchasing this television for the amount stated on their website.
Business Response
Date: 10/04/2025
The business responded to this complaint but asked that its response was not published
Customer Answer
Date: 12/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Customer Answer
Date: 22/04/2025
I have tried to use the coupon code that was offered by Visions to settle this claim multiple times on different occasions with no avail. It would be nice if they could personally reach out to me and get this settled.
My initial ask was to honor the price of $*** for a **" TV, but considering my time and frustration trying to use this coupon code that doesn't work I think it would only be fair that they now offer this TV to me for $*** dollars or less.
I also ask that they test this code to make sure it works before sending it to me.
Initial Complaint
Date:07/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a fridge on December **** 2024 for $****+tax. The fridge came scratched on 1 door and a little more on the other door. Later, on December ****, 2024, the fridge was listed on ******* website Canada for $*******+tax and free delivery. I, immediately emailed ************** to confirm the price. I emailed Vision's Rochdale store to confirm the price. ************** confirmed the price was legitimate. ******* *** from visions confirmed the price was illegitimate. *************** does not want to honor and guarantee of my lowest price for the 60 days duration after I purchased my refrigerator. ****** from ******* *** for visions told me the price was below the wholesale price. That does not concern me when ************** lists the same refrigerator for $******* and tells me it's legitimate. I don't work for ******* and why the price was listed the way it was, to me it sounds visions does not want to honor their price policy. I have proof from emails and online chat on the ************** website that * customer ***resentatives confirmed the price was $*******.Attached are the screenshots of the website and my conversation to the one of the ***resentatives confirmed the price and forwarded are the emails of the other ***resentative from ****** ******* to confirm the price of the fridge of $*******. Please take into consideration my point of view as a customer. I understand your policy and as a company you cannot offer this price because it was way below the market price and wholesale price do instead you made it seem it was a mistake on ******* website. From the customer point of view, if a manufacturer sells that online for that low that means they may have overstocked their product and they're just trying to get rid of it on that 1 day. So please keep that in mind that I could've bought the same fridge for a lower price and now I am stuck at this higher price conundrum.
Business Response
Date: 10/04/2025
The business responded to this complaint but asked that its response was not published.
Customer Answer
Date: 10/04/2025

Complaint: ********

I am rejecting this response because:
The complaint is about the price guarantee policy. I've contacted Visions Rochdale numerous times about the lower price on ******* website. Visions Rochdale stated the lower price was in error. I have proof it wasn't. Please talk to ***** from Visions Rochdale or ****** is ******* Representative for Visions Electronics who knows about my situation. They won't do anything for me as they are convinced their price policy does not need to apply in my situation. I asked for the price difference and **% on top of it as the policy states. That's it.

Sincerely,

**** *****
Business Response
Date: 11/04/2025
Hello,

Unfortunately, the ******* representative will not provide information about your situation to a third party.
Our policy for the price beat has some stipulations and often they will be denied for one of those reasons.
Once the stipulations are met we can offer **% of the difference of the two prices.

The price beat terms and conditions can be found at the link below:
**********************************************************

Regards,

Customer Answer
Date: 14/04/2025

Complaint: ********

I am rejecting this response because:

in the screenshot attached, the ******* representative fully discloses the legitimacy of the sale price. Please read it carefully.

Sincerely,

**** *****
Initial Complaint
Date:24/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent ****** dollars at Visions since summer *0** involving purchasing car stereo for * vehicles. Recently I purchased a *0** Dodge Ram in June *0*4. I hired Visions to build a sub woofer box with * subs, * amplifiers, snd the entire replacement of the stock speakers with supposed top of the line Hertz speakers. The ** ave Visions store built the dub box but did an inferior job with the Amp matching with the speakers. I then hired Visions Crowfoot to complete the job and they installed a **** watt multi channel Amp and all new Hertz door speakers and tweeters. The **** watt multi channel melted the crossovers resulting in a warranty replacement of the crossovers and the drivers door speaker and tweeter. However, next the passenger door speaker and tweeter blew out and I returned for a warranty replacement of those the week of March **. The car stereo manager *** lied to me and said my warranty was no good so I went in person I belive March **. Crosfoot Visions replaced the passenger stood speaker and tweeter after I complained. However, they de-tuned the whole stereo system with a lap top so I have no power or volume going to the door speakers or tweeters now. They also broke the gain *** on the multi channel Amp so I cannot turn up the power to get some kind of volume. So, in actuality, because they installed a too powerful Amp and inferior speakers they had to de-tune the sound system so now I have no volume at all in my sound system. The whole purpose for spending the thousands I have spent is to have a powerful car audio system. In reality, my car stereo now sounds like marbles in a tin can.
Customer Answer
Date: 27/03/2025
I am providing the bill of sale of recent visions purchase at crowfoot visions.
Customer Answer
Date: 27/03/2025
This is the recent bill of sale at visions crowfoot.
Customer Answer
Date: 27/03/2025
This is the recent bill of sale at visions crowfoot.
Business Response
Date: 28/03/2025
The business responded to this complaint but asked that its response was not published.
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased new television is defective and company will not replace just purchased less than a month ago just hooked up and screen is damaged
Initial Complaint
Date:28/02/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a fridge March **, 2020, we have warranty until March **, 2025 The fridge and freezer stopped cooling Feb **, 2025 in the evening. To keep this brief we have a detailed timeline of the numerous attempts we have made to get this unit serviced encountering run around, bad advice, not filed service ticket requests, lack of follow up, and still we do not have a service call scheduled. We have been without a fridge for two weeks, making feeding our family a challenge as are using coolers and a bar fridge to store perishables, and we can not adequately stock the usual vegetables and meats we would normally consume as a family, we need a service call scheduled immediately, especially if there is an additional wait time for a service appointment, we could possibly be without a fridge for weeks to come, its very stressful not knowing. We have talked to customer service at head office and both managers at the Kelowna store named **** *** *** ** need help getting our repair scheduled and the store needs to adequately train their staff to deal with warranty claims as we received poor advice from their associates resulting in more delays. I have made another call today to *** and he said he would call me back but he needs to contact head office reducing the chances of getting answers today, yet again. Please help. Thank you.
Initial Complaint
Date:10/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm only name-dropping, so you know what to ask the workers you speak to at the store. I bought a TV from **** ******** in 2022. We were super happy about his customer service, and he was pretty good at getting us a perfect deal. However, it became a problem regarding the insurance they wanted to sell. At first, I said no, I take care of my TV, and I'm not worried about it. But he told us, "Once you get the insurance, no matter what happens to the TV, you will get a free TV." I asked, "So If I throw a baseball at the TV, I will get a new TV." He said, "Yes." 2024, my TV Broke. The guys they hired to check what happened to the TV came in to check and said it was physical damage. They don't cover physical damage. So, I was misinformed--the first one. Then I talked to ***** about these problems as he was the store manager. ***** did his best to suit my needs, but the warranty doesn't cover physical damage. Even over the phone, ***** assured me I would get a new TV--misinformation number 2. I had to buy a new TV, and because ***** was doing his best, I purchased a TV again at Visions. I was asked what the payments were. He said, "Over * years, just pay whatever you want monthly. Just as long as you pay it off in two years." Misinformation three. You need to make a payment that is decided whatever Flexiti thinks it is, and Flexiti won't tell you what it is. You have to figure it out yourself every month. I just divided the number by ** and thought those were the payments, and I was wrong. Now, I'm paying the entire interest out, and I'm now out of $****.
Customer Answer
Date: 10/02/2025
Here's the photos of the conversation
Business Response
Date: 14/02/2025
The business responded to this complaint but asked that its response was not published

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Visions Electronics Ltd. (HO) is NOT a BBB Accredited Business.