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Business Profile

Home Electronics

Visions Electronics Ltd. (HO)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Visions Electronics Ltd. (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Visions Electronics Ltd. (HO) has 57 locations, listed below.

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    Customer Complaints Summary

    • 74 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought from visions electronics (DJI Mini 3 Pro Drone Flycam with Standard Remote Control ) with order number ********* on Sat, Jul 30, 12:08 PM and received the package on Wed. Aug. 3, 2022 , 3:00PM.I was not happy with the product and had issues with it so I initiated a return via email on Wed, Aug 3, 4:43 PM. After 4-5 calls I finally got through to management to have them send me a return label on Tue, Aug 23, 1:18 PM. Yes, it took them 20 days and 4-5 calls for them to start the return process for me... Fine whatever, I then sent the package out via the prepaid label they gave me on Aug 23rd and was received by them on August 27th. See Canada post tracking: ****************.I call them and they said they confirmed receipt but that can take up to 5 weeks to process the refund. Well, now it's November 7th and they still have not issued my refund. I cannot get through to them via email or phone and no resolution. Incredibly unprofessional and this whole process has been chasing them down. Terrible service. Give me my refund. They are withholding my $1,110.51.

    • Initial Complaint

      Date:31/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3, 2021 I bought a TV receiver for $750 with additional warranty for $89.99. Recently the unit started acting ************** out as well as volume issues. When I bought unit the sales person, *****************, told me that no matter the problem the warranty would look after everything flawlessly. That is not the case Im finding. After calling the store I was referred to a repair company that told me Id have to unhook everything and bring the unit it for repair and leave it for 3-4 weeks. I called the store back and asked about the flawless warranty and was told that there is nothing they could do to speed things up. They suggested that I could watch TV without this and would have to hook things up differently. When I explained that I dont have the expertise to do that as Id paid $130 for them to hook everything up they said that nothing more could be done and said if I wanted they would refund the warranty into a store credit. I again explained that Im a shut in and this system is my main source of entertainment and again told that there was nothing they could do. When I suggested they send someone to unhook unit and make TV viewable I was told that thats not how things work.This company missed a chance to live up to their promises

      Business Response

      Date: 04/11/2022

       The business responded to this complaint but asked that its response was not published.

      Customer Answer

      Date: 04/11/2022


      Complaint: ********

      I am rejecting this response because: because I paid a large amount to have unit inspected why cant someone come out and make my system work without the *** I was told in the phone this is possible but Im not a technician. Im a shut in and the **  is my only source of entertainment. Ill gladly drop off the unit wherever but need my entertainment. A store credit does me no good. I bought the warranty on advise of ********** who assured me any issues would be looked after. You need to live up to what he said. Ive bought numerous items at your establishment over the past number of years and this is the first time Ive been treated in such a negative way. 

      Sincerely,

      ****************

    • Initial Complaint

      Date:31/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tv on March 3, 2021 for $475.00. Came with a 2 year warranty. After a year and a half, no more picture. Sound was ok but no video. They would not honour their warranty because I unsubscribed to their frequent email flyers which they said voided my warranty. I was not aware of this nor was this communicated to me at the till or on my receipt or anywhere in their documents. How can they get away with this ****????

    Visions Electronics Ltd. (HO) is NOT a BBB Accredited Business.

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