Reviews

This profile includes reviews for WestJet Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WestJet Airlines has 10 locations, listed below.

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  WestJet Airlines

  22 Aerial Pl NE Calgary, AB T2E 3J1

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  WestJet Airlines

  4141 Airport Rd #13 Former: Reportable Prince George, BC V2N 4M6

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  WestJet Airlines

  5055 NE 11 St Calgary, AB T2E 8N3

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  WestJet

  10 - 5533 Airport Way Kelowna, BC V1V 1S1

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  WestJet

  A100 4141 Airport Rd Prince George, BC V2N 4M6

Review Details

• Review fromBrad C

  Date: 10/04/2024

  1 star
  Do not book a flight with WestJet! WestJet cancelled my flight to ********** in August 2024 and rescheduled my flight 24 hours later. This was a cost savings measure for WestJet as they cancelled the flights for a duration of 2 months on Wednesdays. I called their customer service and explained the situation that I had booked rooms at a resort and could not change the booking date. The WestJet agent located another flight that connected through ******* that was a WestJet flight and also with their partner Delta Airlines. After speaking with their supervisor the request for the flight change was denied.The supervisor stated I could take the flight for the following day or take a refund. No other offer or compensation. I explained that the flight costs had gone up on other airlines since the time that I had booked the flight and it was unacceptable that I should be out of pocket to pay for a different flight when WestJet made the choice to cancel my flight.WestJet's response was to say go file a complaint. Wow ..that is what airline service has become.

• Review fromKatherine c

  Date: 01/04/2024

  1 star
  I was treated so badly in ********* trying to board my flight home to *******. After 4 years of not going anywhere cause of *****, i took a trip to ******** for a milestone Birthday. Standing in line a woman with a strong French accent made me go sit down while she called someone. This male employee in a workers vest came. He was very abusive to me. He said i wasn`t going to be allowed to get on my flight home. All gates were closed. I stood there crying. My needed medications an all personal belongs were on the plane. At the very end, he allowed me to board. Other people boarding the plane could hear the abuse and looked at me with shock on their faces! When i finally got let on the plane, the customers said thank God you got on here etc! I had paid extra to upgrade to a window seat. There was a woman sitting in my seat. The flight attendant told me to sit in a aisle seat. All i could see was seats in front of me. I sat there crying in total shock, as to what i had gone through. I said to myself (Happy Birthday ****). I have flown with West jet for many years! They were the friendliest airline. Not any more! I never want to fly with West jet again. I did try to get ahold of West jet for days. All lines were busy Call back. I gave up trying, but never forgot the abuse i took from that employee ( Male). Very sad.

• Review fromJandrew G

  Date: 26/02/2024

  1 star
  The policies of WestJet and the government of Canada's the Air Passenger Protection (APPR) are a joke. What good is a policy to protect passengers of airlines if WestJet is allowed to cop out stating "Unplanned Aircraft Maintenance" to avoid having to pay the consumer. I had scheduled a flight from ******* to ******* on January 27. This flight was delayed almost 4 hours and I had an event in the evening in the area, that I almost missed. We were compensated $15 dollars for food. The APPR policy from Canada states that there ought to be monetary compensation for over a 3 hour delay. Apparently this law just appeases the consumer with the illusion that it protects the customer. But really it does nothing. WestJet cited "Unplanned Aircraft Maintenance" to avoid paying passengers. I will never recommend WestJet, or any other Canadian Airline, unless it were absolutely necessary. You have lost the faith of a customer and also my business.

• Review fromColin F

  Date: 25/02/2024

  2 stars
  Their website says $30 CAD for a checked bag if you prepay. I tried 4 times on different browsers, mobile and web and would always get an error asking me to call. I tried calling but the wait times were too bad while I was travelling. So I ended up getting it to work finally under 24 hours before online and was charged $40 USD instead :(When I got home it took 70 minutes to get through to customer service and they said sorry you already paid $55 for the checked bag we can't help you, make sure to call beforehand next time. There goes 70 minutes :(

• Review fromSuzanne O

  Date: 22/02/2024

  1 star
  Not impressed, book last minute flight, paid $800 to get home to my dying father. He died 10 days later but I'm to late for bereavement fair, it has to be done 7 days after your flight. I'm sorry Westjet I was a little busy spending day and night with my dying father.

• Review fromWallace M

  Date: 19/02/2024

  1 star
  Purchased econofare with companion voucher, and that changing flight would be only change in fare. When we went to change the return date, they said we had to cancel the entire flight, repurchase with a new companion voucher. No accountability taken for original misinformation, total lack of credibility. As long time holders of this voucher, we cannot wait to cancel and never look back.

• Review fromScott V

  Date: 09/01/2024

  1 star
  They changed my flight departure by 8 hours! They said I accepted it (which I did not). They took a $200 cancelation, gave me a voucher for their airline - whiy would I fly with them? And said there was nothing they could do about it.Where did customer service go so downhill that the customer is wrong, they steal more than 3/4 of my airfare and won't even accept that THEY could make a mistake.This would have been my first flight with them. BOO!

• Review fromMichelle W

  Date: 03/01/2024

  1 star
  Horrendous service. There are never any staff members to speak to. The company has the customer do all the check in work online, including scanning passports. Then you have to go to an agent to check in oversize bags anyways. Front desk was an hour late opening and the check in line was huge. Customers were furious. Apparently they didnt have enough staff. Its also ridiculous to charge families extra to sit together when they book tickets at the same time.

• Review fromAl F

  Date: 28/12/2023

  1 star
  Dated aircrafts, horrible service, rude staff, constantly delayed and/or cancelled flights without explanation. Zero accountability. High ticket prices. Honestly have no idea how these guys are still in business. Oh yes.. it's cause Canadians don't have many other options for carriers.

• Review fromKevin C

  Date: 26/12/2023

  1 star
  Recently on Dec 24th my young Daughter who was supposed to fly to visit with me ran away from home. During this time of making many phone calls to family , friends and the police as well as being incredibly upset emotionally by the whole event I did not call West Jet and cancel the Flight. I did call West Jet on the Dec 26th and told them what happened. I was told that the missed flight was considered a No show and would not be returned to my travel bank for use at another time. I have been flying my daughter every school holiday to visit with me for 10 years with West Jet. Many thousands of dollars worth of flights and they have deemed this situation Unworthy of a refund. The complete lack of empathy shown here today is beyond belief to me. At this time I do not know where my daughter is but I do know that West Jet customer service just reached rock bottom.