We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Airlines

WestJet Airlines

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Reviews

This profile includes reviews for WestJet Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WestJet Airlines has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.19

    Average of 118 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jason R

      Date: 23/05/2024

      WestJet now routinely lies to, and ********, its customers, and refuses to comply with **** Regulations? They are now the worst airline in ******.

    • Rory K

      Date: 23/05/2024

      After working from 7am-1pm I was more than relieved to hop on my WestJet flight. After ***************** I ordered a beer at Burger King while I waited for my flight home to ********. As anyone who works long days would understand, I fell asleep while waiting for my flight and happened to have my beer nearby. Upon waking up I was informed that I was deemed intoxicated while I slept and that I would not be able to catch the plane I had booked. This is not only a reflection directly of WestJet, but of the people they hire that have limited training and discount travellers based purely on assumption. This is unacceptable and unbelievable.

    • Jolanta B

      Date: 16/05/2024

      Airline with no heart. Disgusting will never come back. And I'll never get my justice because you guys don't help

    • Nura M

      Date: 15/05/2024

      I was flying WestJet to ******, as my first leg of a trip to ******** for a religious pilgrimage. Due to the current literal WAR and several friends of mine being stuck there and unable to get a flight out, I had to cancel my trip. WestJet stated that since the flight was not cancelled on their end, I would need to provide documentation to justify why I was cancelling my trip. I wasn't sure why I needed to prove that there was risk to take a trip to a war zone, but even when I did that -- by showing the US travel advisory to not fly to ******, as well as documentation from the pilgrimage office acknowledging the risk of travel and constantly changing circumstances -- they still denied my request. It is beyond disappointing that an airline would choose to keep a few hundred dollars over acknowledging the need for their customers' safety.

    • ANTHONY D

      Date: 13/05/2024

      WENT TO ******* ** ***** ***** ******** IF THERE WAS A ZERO STAR IT WOULD BE HERE THE WORST EXPERIENCE IN ******* WE HAVE BEEN 7 TIMES BEFORE NEVER A PROBLEM BUT THIS MAY 3RD 2024 LOOKED FOR WESTJET REP AT THE HOTEL NO ONE A SUNWING REP SAYS SHE DOES BOTH BELEIVED HER WE TOOK HER NUMBER TEXT HER FOR INFORMATION NO REPLY NO ANSWER NO INFORMATION WHAT SO EVER FLEW MANY TIMES WITH WESTJET THERE CUSTOMER SERVICE HAS DECLINED DRASTACTLY WILL NEVER FLY AGAIN WITH THIS AIRLINES FOUND NO INFORMATION AT ALL FROM A WESTJET REP IN ******* FLYING BEWARE BEWARE !!!!!!! NEVER EVER AGAIN ZERO STAR ZERO STAR FOR SURE

    • Zeke W

      Date: 12/05/2024

      Without warning they changed our flight from Westjet to a Swoop plane we had premium seats to economy only airplane Corporate mumble gumbos reason ( saves them money)Everyone was quite Canadian and repeatedly said sorry.Never again

    • Ali S

      Date: 11/05/2024

      The charged us 2400$ for two extra tickets. They could have fixed the issue but played us. Wife did want to destroy the vacation for the kids. Shame on you westjet. On the way back the fixed similar issue on the return or original ticket no issue. Shameful

    • Daniel P

      Date: 03/05/2024

      I have tickets on Westjet. My wife became seriously ill and cannot travel. If I call Westjet to try to cancel the tickets, they tell me Priceline has to cancel them. If I call Priceline, they tell me Westjet has to cancel them. In either case I can't use the travel insurance I purchased from a third party because I need cancellation verification. Overall I think this is Westjet's issue. I think I am being ******* so that they can keep my money. I would like Westjet to call me and resolve this.

    • Brent H

      Date: 29/04/2024

      As a Platinum tier member that flys only in premium or business with a spend of more than 30K per year ( just on WestJet), with the changes since they were sold the best word I can use to sum up the service is disgraceful and disgusting. I fly 3 weeks per month for business and I am also top tier with *** ******, who are far from perfect but much better than WestJet. I usually do carry on as I dont have the time to wait, when I have literature for an event is the only time a check anything. So move forward to today April 28th 2024, trip from ******* to ******* for a trade show, 2 boxes to check so I went to priority with these 2 boxes, there was 5 people in front of me and with each person the woman at the counter seemed to have some issues, she was unfriendly and rude. I went with my 2 boxes and she quickly told me they should be at over size, I have checked these same 1 cubic foot boxes hundreds of times as I told her she then ordered me to go and get 2 of the large plastic bins and she would let this go! Next she focused on my ****** bag, this is a carry on bag and has never been checked on any flight on any airline, she then ordered me to put in in the sizing device, I said NO. She then told me she would make certain that it was checked at the gate and also made a call as I stepped away. I was randomly checked at security and they looked in every bag, this was from her second call. I spoke with a WestJet supervisor and told him all of the above, he said that with all the changes WestJet was getting worse every day, he apologized for her nasty behavior and said he would speak with her and that he could clearly see my bag was carry on and she should know that. Just posting so maybe no one else will have the misfortune to deal with this nasty woman!

    • Dharanibabu D

      Date: 14/04/2024

      I have never seen such a worst airlines who are not worried about there clients I had travelled in **************** Luftansa and also in Airfrance but never experienced such a worst customer service. I booked a ticket on April 1st 2024 from ***** to ****** on 24th April 2024. We were not aware that we cannot transit through ****** with two different airport in ****** so we wanted to cancel the ticket and rebook but unfortunately the westjet airline has refused to prefund at least some amount. I understand there would be cancellation fees incurred but not the entire amount without any refund. I have lost almost $800. I am sorry to say I will never book it through weather again. Thank you for your service.

    WestJet Airlines is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.