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Business Profile

Airlines

WestJet Airlines

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for WestJet Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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WestJet Airlines has 10 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 165 Customer Reviews

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    Review Details

    • Adeel M

      Date: 16/09/2022

      Worst customer service I've experienced. I booked an Econoflex fare from the ** to ****** so that I had flexibility in cancellation or changes. However, when I needed to cancel the ticket, they had to charge me a fee - referring to details in a terms and condition only listed in a small area of their website - with ZERO DISCLOSURE at the time of booking or in any email I received from them. I called customer service 4 times, they hung up on me twice, when I argued that policy and lack of disclosure. It would not be reasonable to expect a customer to review minute details in a tiny section of the website and go to their website to review that on my own without even a link in an email. There was no one who could help or offer a waiver or solution to the issue. I've never experienced that before, I'm a Diamond medallion with ***** and wanted to book with westjet since its a part of sky team.

    • Julianna F

      Date: 15/09/2022

      I honestly dont understand what the point of Westjets customer service team is, Ive talked to several people and not a single one has helped me in any way. They made a major change to my flight without notifying me, left me stranded in a different country, and forced me to pay several hundred dollars for a new ticket. No accountability, no apology, no compassion. Book with literally ANY other airline.

    WestJet Airlines is NOT a BBB Accredited Business.

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