Business ProfileforHughes Network Systems, LLC

Services were ordered in April of 2023. Internet service was initiated and immediately underperformed from what was stated by the company. The internet reset often, did not work even during mildly cloudy weather, and was much slower than what was promised by Hughes Net when the service was procured. We contacted Hughes Net and they upgraded our package and had one service technician come to the house. The service continued to not meet expectations and we were told they would not be able to fix until over a week of storms had passed. This was unacceptable as we work from home and rely on dependable internet. We went over 60 days without reliable internet and were continuously charged. No Hughes Net representation contacted us the entire time we went through this.We then found another provider that could meet our expectations and installed the service. At this time, we contacted Hughes Net and multiple times, they attempted to sell us more things instead of re-fund us for the major issues we had experienced. Hughes Net now states that due to our contract, we must pay >$350 to be relinquished from our contractual obligations.At this time, we simply are looking to terminate our contract without incurring additional fees due to the lack of service and communication from the company.