Business ProfileforOurisman Chevrolet of Bowie

Recently we purchased a 2019 Chevy Traverse from the Jeep dealership in Bowie. However, immediately we detected the vehicle had transmission issues. We brought it back immediately and their tech said they couldn’t replicate the problem. So we had a local Chevy dealer review it and revealed that it in fact, needed a new transmission. The vehicle was sent to the Chevy dealer in Bowie and to their credit they paid the service fee for the other dealer and did replaced the transmission. Here’s where the bigger challenge starts we have received no paperwork regarding what work was done or what warranty is offered for this known fault due to a pending tail light issue. When we tried to ask questions about what was done and what warranty we have they blow us off. Willy the service manager was very short and promised he would call me back by 7 PM last night and never did. When I tried to follow up today, we were put on hold for long periods of time, told we’d receive a call and never did, plus they are very short with us. We are not a pest, we’ve been patient, we want simple questions answered however that seems to be asking too much. Our concern is whatever work they did falters and then we get stuck with an enormous bill on a lemon vehicle that they tried to pass off to us when they knew it had this problems. In addition there were radiator issues and faulty brakes, thankfully the brakes were replaced, but I can get no one to answer questions about the radiator issues. Their argument will be that the car passed inspection which we found out was done over four months ago and was used as a rental because their grease pen residue was left on the passenger side window. This has been the worst car transaction, my wife and I have ever had and we’ve been married for 30 years. I’m taking this route because I can’t get anyone to talk on the phone and my next phone call will be to our attorney if someone doesn’t call with answers and soon.

Chris:

Thank you for taking the time to speak with me, the General Manager at Ourisman Chrysler Dodge Jeep Ram of Bowie, on Thursday.  I'm glad I was able to answer all your questions and concerns concerning your 2019 Chevy Traverse.  You have my cell number, and if there is anything you need from me, please don't hesitate to call.  You can also contact me directly at [email protected].  Again, thank you for your business.

Respectfully,

Younes Bekkali, General Manager