Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTamika W
Date: 12/06/2024
5 starsI've used MyTaxPrepOffice for three years now and I have enjoyed my experience so far and I see so many improvements every year since I have joined. Also, I have had a much better experience with this software for a better price. The mainstream software is way more expensive and I had some software glitches that caused issues for clients with other software. I am glad to say that I have not had that problem with MyTaxPrepOffice. I would recommend MyTaxPrepOffice.
MyTAXPrepOffice
Date: 12/13/2024
Thank you for your fantastic review! We’re delighted to hear that MyTAXPrepOffice has been a reliable and cost-effective solution for you over the past three years. It's great to know you’ve noticed continuous improvements and experienced smooth, glitch-free performance. Your recommendation means so much to us, and we’re grateful to have earned your trust.Review fromMukhtar M
Date: 12/03/2024
5 starsMyTaxPrepoffice App does what it promised and I love it. Its very simple user freindly and acurate Tax preparations software. I have being using this software for the last 4 years and iam still happy an enjoy using it
Thanks,
MukhtarMyTAXPrepOffice
Date: 12/13/2024
Thank you so much for your wonderful review! We're thrilled to hear that MyTAXPrepOffice has been a reliable and user-friendly solution for you over the past four years. Your continued satisfaction means the world to us, and we're grateful to be a part of your tax preparation business. We are looking forward to supporting you through another successful tax season!Review fromKAREN J
Date: 12/02/2024
5 starsI've been with MYTAXPREPOFFICE for over 5yr. I did come over some problems within the software but customers service ALWAYS come in fix the problem. This software is very computer friendly, my tax preparers were able to follow it and complete each return accurately.
What I like about this software is if I'm having a problem with a return were a form doesn't calculate correctly, I can contact customer service and they go right in and fix the glitch. Another thing I must say that help my clients is this software offer the lowest fee for the bank product and I pray that fee stays the same!!!
What I would love to see more is when I come across a line in the return and I want to know where the calculation came from, I can just click on that line and it will take me directly to the form.
I want to see more, when I click on that line, it gives me information on that line. It does give me information on that line but not all the time.
Overall I'm satisfy!!! The price of the software is reasonable and affordable. There always room for improvement and I cant wait to see all the new improvement to make this software #1MyTAXPrepOffice
Date: 12/06/2024
Thank you for being a loyal MyTAXPrepOffice user for over five years! We’re so glad to hear how much you value the software’s user-friendliness, accurate returns, and competitive pricing for bank products. It’s wonderful to know our customer service team has consistently answered your questions to keep your business running smoothly.
Your feedback about enhancing line-item calculations and direct navigation is incredibly valuable. Continuous improvement is at the heart of our brand promise, and suggestions like yours help us make the software even better. Thank you for your support and trust—we’re excited to keep growing with you and making MyTAXPrepOffice your go-to solution!
Review fromStephen M
Date: 12/02/2024
5 starsI began using this software in late 2023 so 2024 was my first full tax season using the software. It has been a game changer for my business. The MyTaxPortal tool integrated into the platform makes the document upload experience a seamless process for virtual customers. Change is hard for most people, including myself, but to help with the change, the online training tools, videos, and live training sessions, make learning the software much easier. Also, the support provided by the customer service representatives has been positive, for the most part. Just like most companies, there will be room for improvement, but overall, I truly enjoy using the software and plan to use it for many years.MyTAXPrepOffice
Date: 12/06/2024
Thank you for sharing your experience! We’re thrilled to hear that MyTAXPrepOffice has been a game changer for your business and that tools like MyTAXPortal have made working with virtual customers seamless. We understand that change can be challenging, and we’re glad our training resources and support team helped make the transition smoother.
Your acknowledgment of our efforts and areas for improvement aligns perfectly with our brand promise and commitment to continuous improvement. We’re always striving to enhance our software and services to better meet your needs. Thank you for choosing us—we look forward to supporting your success for many years to come!
Review fromBree H
Date: 12/02/2024
5 starsI have been using MyTaxPrepOffice for the since 2020. The customer sevice department is professional, kind, and always helpful. I am happy to be part of the family.MyTAXPrepOffice
Date: 12/06/2024
Thank you for being a valued part of the MyTAXPrepOffice family since 2020! We're so glad to hear our customer service team has made a positive impact. We appreciate your support and look forward to continuing to serve you!Review fromLUIS C
Date: 12/01/2024
5 starsAside from the amazing software, the support feature for us professionals, is very accessible and responsive.MyTAXPrepOffice
Date: 12/06/2024
Thank you for your kind words! We're thrilled to hear you're enjoying the software and finding our support team responsive and accessible. Your feedback means a lot to us!Review fromDouglas S
Date: 11/30/2024
5 starsI've used MyTaxPrepOffice for several years and it works well for me. I'm a sole proprietor who doe some taxes on the side. Does everything I need.MyTAXPrepOffice
Date: 12/06/2024
Thank you for your kind words and continued support! We're glad to hear that MyTAXPrepOffice has been a valuable tool for your side business. We'll continue to strive to provide you with the best possible tax preparation experience.Review fromCindy P
Date: 11/30/2024
4 starsI have been pleased with this software. I switched to them about 4 years ago after being with another software company for 20 years. I am very glad I do.MyTAXPrepOffice
Date: 12/06/2024
Thank you for your kind words and for choosing MyTAXPrepOffice! We're honored that you've been a satisfied customer for the past four years. We understand that changing programs can be scary, but we are happy we could make the switch easy for you. Thank you for being a part of the MyTAXPrepOffice family!Review fromClaudelle T
Date: 11/29/2024
5 starsThis is my fourth year using this software and it works for me. Easy to use and it has all the required features. Something I like is that Clients can use the Client Portal Login on our website to send their documents which make it easy to take care of the client and I can make requests for additional information.MyTAXPrepOffice
Date: 12/06/2024
Thank you for your continued support and positive feedback! We're glad to hear that MyTAXPrepOffice has been a reliable tool for you for the past four years. We love to hear that MyTAXPortal is making your life easier. We look forward to supporting you through another successful tax season!Review fromMustapha K
Date: 11/29/2024
5 starsgreat software and users friendly and will recommend more people to do business with my taxprep officeMyTAXPrepOffice
Date: 12/06/2024
Thank you for the kind words! We're glad to hear you're enjoying MyTAXPrepOffice. Don't forget that you can earn rewards by referring your colleagues and friends to our platform. Check out our Referral Program on our website. We look forward to being your trusted partner for many tax seasons to come!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.