Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromKeri C

  Date: 10/31/2024

  1 star
  ************* after being a customer for 11 years. **** ******** was the worst customer service ever and very unprofessional. And I know this for sure because I walked in the store and was taken care in 2 minutes by *******. But **** is management. Looking for a new care as we speak.

• Review fromTammy H

  Date: 10/25/2024

  1 star
  Worst company to deal with. Received a huge bill for their terrible 5G modem that never worked. Took it back to the store on May 24th 2024 and now 5 months later they say they never got it. The first ****** said the opposite and that it was for the one that was mailed back but I had the confirmation for that one. A waste of 90 minutes with people that barely speak English. Stay far away and go with ********.

• Review fromDavid C

  Date: 10/23/2024

  1 star
  They convinced me to buy a watch I didn't need and told me it was only $10 more a month. To my surprise it's $30 more a month. I'm on a fixed income and now forced to let my service be canceled a credit ruined. I'm a senior citizen on a fixed income. They lied to me

• Review fromRobert M

  Date: 09/27/2024

  1 star
  Renewal process is a nightmare. I spent no less than 6 hours on the phone with Assurance Wireless over a few days trying to resolve the issue. I was told I can add money to my account so I can have service at 10 cents a minute until my Government funded Lifeline went through. What they did not tell me is that after I add money to my account I have to call them each day to reactivate my line as it expires every 24 hours. Was told to keep my account open would cost an additional $10 which I currently do not have as I put all I had left ($9) which zeroed out my bank account. Every time I call for resolution to my account problems I get a different story. Its like there is no continuity as all the service **** say different things. So aggravating! I finally gave up and am looking for another cell carrier.

• Review fromMHern80

  Date: 09/27/2024

  1 star
  Talk about terrible service wasn't able to use any of the benefits of plan. High High Bills always changing amount every month, no help from customer service and agents were rude . *********** mobile already there company is trash

• Review fromRaymond M

  Date: 09/26/2024

  1 star
  When I attempted to cancel my services with Sprint I was given the runaround. I went to the store and requested to cancel my account. The contract period was over and I wanted to cancel my service3s. I was told that the store could not cancel the account but I was given a number to call to cancel services. I called the number and a *** told me I could not cancel. I stated at that time I am requesting cancellation and ended the phone call. The next month I received a Sprint **** ***** the next month's charges. I again called Sprint to cancel services. Another *** informed me I could not cancel. I again requested cancellation and ended the call. A couple wees later I called Sprint to be sure the account had been cancelled. I was told by the *** that it was not and I could not cancel the services. I informed the *** to provide me with a number for an attorney to call as to have the account cancelled. I was put on hold and was informed that the account would be cancelled. Sprint kept accumulating the bill and wanted me to be held accountable for the charges when I was not using their services. Over time Sprint has turned this account to several collection agencies. I responded a couple of times but will not any longer. Sprint should not be forwarding accounts that are in dispute. I have recently talked to someone else who experienced the same circumstances. Perhaps this is a company policy to increase sales for the company for customers cancelling services.

• Review fromvictoria g

  Date: 09/24/2024

  1 star
  Horrific and scary. Rude, mean, disrespectful and ignorant. They shut down my girlfriends phone. She is on ***/other things because of concerns. They are unwilling to help of give her useful information. They hang up on her, laugh at her and ignore her. It is really strange. I have never in my life run across a corporation with employees who back to back were intentionally aaragont, belittling and unfriendly. We have been trying for a month. There is no other way to get in contact with them other than an overseas call center. She needs her phone..... I do not know what else to add..... Someone help? look at ripoff report or any major complaint board, group or ***************************. This is not a good company.

• Review fromAnn Marie P

  Date: 09/06/2024

  1 star
  AW is trying to be so shifty. I never received September minutes and called to ask why. This is a government free phone for ********** families. So I asked her why and she she kept me on the phone telling me Bullsh** about this and that and finally says, another company took over my account, I never got a notice. She gives me their phone number and then says to me " for just $10.00 we can activate your account again " It's a free phone with free monthly minutes, why am I going to pay. I'm ******. My rating is WAY less than zero!!!!

• Review fromChristine s

  Date: 08/30/2024

  1 star
  ******** failed to change the ** address on my account after I gave charge of address multiple times. As a result, from November 2021 to July 2024 I was over charged ******. The only reason I found out was I switched to paper billing and saw the old address with taxes fees and 911 service. I have contacted 4 times and was assured it would get corrected. They have not refunded the charges billed in error! Do better ********. I alerted you to the issue and you even agreed the charges were wrong. So you are basically keeping (stealing) the owed funds!

• Review fromTanya P

  Date: 08/25/2024

  1 star
  The service is horrible I am paying for service and I am unable to use my phone when I am at work.I spoke with *****, **** and ******* who were no help. Its saddens me that all three were trying to tell me to leave Tmobile when I was saying adjust my account being that I am not getting the full service. The excuse is the tower is not good and basically they are telling me to leave. AT and T has good service and they are able to receive phone calls. I am aggravated and disappointed in TMobile.