Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  PO Box 5040 Charleston, IL 61920-5040

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  Sprint Now Part of T-Mobile

  12395 Pembroke Rd # 2 Pembroke Pines, FL 33025-1723

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  Sprint Now Part of T-Mobile

  3796 W Hillsboro Blvd Deerfield Beach, FL 33442-9412

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  Sprint PCS Center

  3801 Union Road Buffalo, NY 14225

Review Details

• Review fromStar fighter B

  Date: 08/12/2024

  1 star
  Assurance wireless I would give zero Stars. The phone I had died and they will not replace it because it's no longer under warranty. Oh but you can buy a phone and we'll hook that up. BULL CRACKERS that is not happening. You should have told me that the phone was going out of warranty so that I could get a new one. The response are we sent you an email no you didn't. We sent you a text kind of hard to find that seeing the phone DIED. I WILL FIND A DIFFERENT LIFELINE PROGRAM THAT TREATS PEOPLE WITH RESPECT ASSURANCE WIRELESS *****

• Review fromlee J

  Date: 08/10/2024

  1 star
  While on the sprint plan, I purchased a ******* Note 10+ phone. I signed up to buy the phone on a 2-year payment plan from 08/13/19- August 13, 2021 @ ***** monthly charge.Sprint reset my payment plan to a lease plan without my approval. I wasn't informed about it. I've never leased a Sprint phone in my 22 years at Sprint. I was charged for extra payments instead of the original 2-year contract that I signed up for. I purchased my ******* Note 10+ on 08/13/19, I was being charged for the same phone until 12-5-22. I was being charged extra from August 13, 2021, to December 5, 2022, a total of 15 months and 22 days = $810.00 not including tax, etc To make things worse they charged me an additional $200.00 to end a phone lease contract that I never signed up for.When called Sprint/T-Mobile to complain about the issue all I got in response was we will look into this issue and give you a callback. Nothing was done to rectify the issue.

• Review fromUdhaya (Sara) S

  Date: 08/08/2024

  1 star
  I have been swindled by TMobile when I tried to purchase service advertized for $48 a month.The service never worked though I spend aeons of time at the office for customer help.Once they get your service on their billing list they do not care about customer care .. .Such rudeness! I canceled my service within a week - but they kept billing and billing me - multiplying the fee - harassing me - i am a senior so they assumed I would pay up ... I refuse to be bullied! I will fight back on my behalf and on behalf of my fellow- seniors.I chose Xfinity - at least they will help you get your phone started ...

• Review fromLydia O

  Date: 08/08/2024

  1 star
  I been with the company for 5 years and i purchased a phone and finished paying it off 2 months ago and they never unlock my phone. I paid my phone bill and my service still isnt working at all nor my hotspot. They overcharge you for services as well. For 2 devices Im paying about 235 a month.

• Review fromNatalie I

  Date: 08/06/2024

  1 star
  This is one of the worse companies to deal with. I've been waiting over two months for my phone and the only information I received was a scripted response from their accociates because that's the only information they are allowed to tell customers. They always pass the buck to the National Verifer that they just approved me which is a lie, they had already approved me months ago. What's happening is they know they are the only company that gives free phone and service so they are so backed up they can't keep up with the orders so they just lie to the customers which is not only unethical it is really disturbing. I pray to God that another company would give out phones and service so that people like me who are disabled and on a fixed income can have a phone in case of an emergency. My phone I have now will be shut off by the 19th of August and when I told that to Assurance wireless they would not escalate my order and told me to just wait. They are so cold hearted.

• Review fromLolita L

  Date: 08/06/2024

  1 star
  Your first customer service member that i spoken with this morning around 9 am was rude and disrespectful on the phone. She was trying to teach me how to pronounce the word ******** and I told her that English is not my first language, she hang up on my face Saddly.

• Review fromjessica e

  Date: 08/05/2024

  1 star
  I got a phone from them almost a year ago and had no problems for almost a year later BUT in the last 2 weeks I have had nothing but trouble. I was in the hospital from the end of June until the end of July. I finally looked at my cell and tried to make a call but got a recording that said I was no longer eligible (nothing had changed in that year) and to reapply. I did so on my laptop but no calls could be made (I still have money on my account). I next called in and the customer service person went on line to do another reapplication. Finally she had me to a test call and the call went through. This person told me to contact their 3rd party verification for the final step. The number she gave me was for some weird company. The next day I tried calling someone and got the same recording that I needed to reapply. I called on Friday as I use the cell to call for the Paratransit bus to pick me up and AGAIN got the recording. The only way I could call for the bus is by asking people to use their cell and ended up not getting a ride for almost 5 hours! I live in ** and we are having temps 105 and up so waiting outside is not an option. Yesterday I called in again and spoke with one man who was not listening to what I said. I finally got a supervisor who said the new phone was due today--I explained I needed the cell to work as I had a doctor's **** today (Mon). She did something and again I went and made a test call and it worked but today it was the recording again. Both her and the man said my new cell number was due to come today between 7 and 8 am. I said if the package was left by my door it would be stolen plus for safety sake I cannot leave the door open (plus the heat was already in the high 90's by 7). **** has done the mail and no phone. Twice also I have asked to speak to a supervisor or corporate and got disconnected both times. I will be filing with the *** too.

• Review fromMary B

  Date: 08/03/2024

  1 star
  I switched from ******** to another wireless carrier. I paid my bill, but still owed one *****. I could not pay my bill through my bank's bill pay nor could I pay them through their ******** pay my bill app. They keep sending me a bill for the amount due one *****. I do not feel I have to drive to their store to give them one *****. They are aggravating me for a *****. They spend more in postage sending me a bill every month. They need to allow me to pay through their app or just write it off.

• Review fromKaren C

  Date: 08/02/2024

  1 star
  Worst customer service on the planet. I actually think they train their employees to lie. I have an issue that is too complicated to explain here, but every time I call them, they say they will talk to a supervisor and call me back. They never call back and when I reach out to them, I get a different story from every representative. This issue has been going on for weeks and I have spent countless hours trying to resolve it. I would never trust what they tell you and I plan on taking my business to ********

• Review fromAdia M

  Date: 07/31/2024

  1 star
  I have been with this company before it was taken over by ********* Since then I've had many problems. But today just is the topper. I called them and attempted to have payment arrangements change due to hardship. I was told by customer service I was to borrow the money or give another card. I explained I didn't have another card or money to borrow and if you attempt to hit my card it will make the account negative so I wanted to cancel the payment. They stayed there was nothing the could do. The next I got a check in theail however the banks were closed and I wanted to go to there location to make the payment. I was told I will be charged an additional $5 for paying in person. Then when I get to the TMobile location there system was down. So I was unable ***** that payment there. And was told of I don't make that payment my phone will be suspended and I will be charged a $20 reconnection fee. Mean while I am trying to rectify this situation and I amet with nothing but resistance, this was shocking as a loyal long standing customer. I did not feel valued at all. I am actually planning on leaving this service due to this paying over hundred dollars monthly with no perks of any kind.