Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  PO Box 5040 Charleston, IL 61920-5040

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  Sprint Now Part of T-Mobile

  12395 Pembroke Rd # 2 Pembroke Pines, FL 33025-1723

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  Sprint Now Part of T-Mobile

  3796 W Hillsboro Blvd Deerfield Beach, FL 33442-9412

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  Sprint PCS Center

  3801 Union Road Buffalo, NY 14225

Review Details

• Review fromCasey B

  Date: 03/25/2025

  1 star
  The Assurance Wireless website is a scam with no option to pick a phone or use an old phone. So, after being forced to add my phone, I finally received a SIM card that made me eligible on the Assurance website. When I inserted my SIM, my phone said it was not a ******* SIM card, showing that the assurance SIM card would not work. When I called Assurance about the issue, they told me I would need to buy a phone, and I explained my mother had received a phone from them with her services. I explained I couldn't afford a phone, they got really nasty at this point and told me it was my fault for not stating I needed a phone on the website but the website never gives that option.

• Review fromJerann R

  Date: 03/18/2025

  1 star
  DisappointedNearly 12 years with Sprint when they were bought out by ********* Immediate change happened as they told me I needed to pay money for a new phone even though they gained access to sprint towers I still needed to upgrade my phone. I told them no. They sent me a free phone but it was a low grade phone with 5g compatibility so once it came time to replace the phone (as most phones don't last more than 2 years) I wasn't able to replace it as they had no phone at it's level thus they tried to force me to pay for an upgrade at that point instead!2 weeks ago I get a text saying "after a decade we are increasing some of our older plans so expect a 5 dollar charge per line to your current plan". I didn't call immediately. I didn't have to. Plenty of others called and complained. To apologize they then offered this "temporary promotion deal" where you get a FREE line of service. I don't need a free line. I just want to pay what I had been paying. So by me not taking advantage of their free line I am technically saving the company around 50 dollars a month! I'm not even asking for a 50 dollars credit per month I just want the 10 so I don't pay the extra 5 dollars that they randomly tacked onto our plans that were supposedly locked in. ******** customer service as they said it was nothing they could do about it.

• Review fromJessica L

  Date: 03/13/2025

  1 star
  We have been dealing with an ongoing issue with T-Mobile for years now, as the problem is still not resolved. We have tried to get our credit card company to do something, tried calling customer service (after which I was put on hold for 3 hours and hung up on), and simply ignored when trying to contact the original store. When we wanted to upgrade our phones, we went into the local T-Mobile store and asked how quickly they'd be able to ship the phones to our home. The sales associate assured us that it would be very quick, that we'd get it in the next week or so. The timing was very important to us as my dad had to go out of town in a week, and our entire family was planning on switching from ******* to T-Mobile and upgrading our phones while we were at it. Feeling reassured, we decided to bite the bullet and order the phones. Thankfully, the only thing we had to pay was the activation fees for the three phones, which totaled about $100. However, when the next rolled by and we hadn't even gotten a shipping notification, we knew something was off. When we called the number they gave us, the people behind the phone told us the phones hadn't even begun to ship yet. When we went back to the store, the associates were extremely rude and told us it was our fault for believing it. At this point, we cancelled the entire order because the phones definitely weren't going to get here in time, and asked for a refund on our activation fee.This is where the problem lies. It has been a whopping 4 years since this incident, and WE STILL HAVE. NOT. GOTTEN THE REFUND. They kept insisting that the check was in the mail (it wasn't) and that it would come soon (it hasn't). Yes, it's not a significant amount of money, but it's still money that rightfully belongs to us, yet we haven't seen a cent. The original store we went to literally went out of business and STILL we haven't seen anything. Stay away from T-Mobile. They will steal your money and run.

• Review fromJames B

  Date: 03/11/2025

  1 star
  Was told I could bundle my phone and internet and when I got home I noticed by billing had increased. I was supposed to pay $55/month for internet, not $75. I did exactly what I was told by ********. Every time I speak to someone with T-Mobile I get a different story. Now I am being told something different again, now I am being told I would have to wait 90 days before I could bundle, no one with T-Mobile said that until today. I definitely feel like I was not told the truth on what the cost would be, that is my complaint.

• Review fromJon M

  Date: 02/27/2025

  2 stars
  Scammed. Told 2 free phone got charged anyway. After 4 months of calls was credited twice then told it was 400 per phone back and all was put on one phone. 720 Stilled scammed out of balance. Cant wait to switch back to att

• Review fromMaggie P

  Date: 02/25/2025

  1 star
  Had requested for additional ***************************** had debited my account immediately the payment for the additional line request. After a week i came to know that the addition was unsuccessful due to system issue or human error done by their customer service representative. So i requested a refund of the money that I paid wherein we did not use the service..From Feb until Feb 25 I haven't receive my refund and their customer service keeps promising for an escalation for my refund. So upsetting and frustating to part. Tmobile will take your money easily without the a service provided.

• Review fromChris W

  Date: 02/23/2025

  1 star
  **************** is horrible, our daughters phone hasnt worked since the day we bought it, and they will not replace it! We have gone to best buy on multiple occasions to try and get it fixed, but that did not work, i am paying for 4 lines but only 3 work, they just keep passing the ****** We switched from **** in belief that we were getting all new iPhone 16s, which turned out to be a lie! After i paid over $2,000 to switch over to try to save some money on our monthly bill, we should gave just stayed with **** to avoid this huge pain in the ass!!! I am very unhappy with the switch so far! Im to the point of just give us our old phones back and we will go back to **** Nothing but a huge headache costing me more and more money

• Review fromPatrice C

  Date: 02/18/2025

  1 star
  I am so dissatisfied with this T-Mobile. I was with Sprint because T-Mobile box Sprint now Im stuck with Sprint. September 9, 2025 To get My iPhone 12 upgraded and a phone for my granddaughter, which was a iPhone 13. Five months later I found out that I was being charged For a phone number I had no knowledge of and was paying for it for five months. I went to T-Mobile to find out what happened. They asked me to wait two days until the **************** individual ****** comes into work to see what he has to say about why he did what he did to give me another line that I didnt agree to. Dont you call me two days later, asking me the same questions that I had told the assistant manager in the first place. He told me was gonna fix it and talk to the manager and I stated the assistant manager says she couldnt credit me with the amount that I paidfor for five months and they would have to talk to the manager. ****** tells me that the manager is out on *** time and its gonna take another two days for her to come in to work, which would be today February 18. I have waited all day and no one has called me and my son had to pay the bill because Im not working and I been scuffling to pay this bill for five months at this higherprice. It is terrible that T-Mobile took overprint because sprint was much better than T-Mobile. They take your money and then they take their time on issue and then want to turn your phone off if you dont pay it on time but they cant rectify your problem on time. If there was another telephone company that I Prefer to go to I would leave T-Mobile in a heartbeat mainly because they tell you one price and then a month later you get another price on your bill. Find another company and watch your bill because they will increase your fees without you knowing it.

• Review fromRichard L

  Date: 02/18/2025

  1 star
  These people charged my son and I for a 3rd line for over a year. I asked to cancel it once before. They did not. They charge over 70 bucks for each time I could not make a payment in time. That is usury...... I had to pay 570 to get reconnected for missing 1 month of payment. Horrible service. ******** contract. These people need to go out of business.

• Review fromDre K

  Date: 02/08/2025

  1 star
  I got these phones 16 days ago to witch I traded my old phones in for and it has been a pure nightmare with this Company I went in because I wanted to cancel my service and get my original phones back because these salesman lied and sold me a lemon definitely false advertising told me the network was fast my phone does even work in side of a store or business I cant get my emails unless Im on my home WiFi or lets just say youll have to wait 3 days later if not on wifi this device hasnt been ringing and then I was told that I would have to pay off the total price of the phone if i cancelled my contract which is the ultimate scam of them all being that I traded in my phones to get these one this company is a scam and the worst company ever