Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromThomas T

  Date: 06/10/2025

  1 star
  **** keeps telling me there's an outage in my area. I haven't had wifi for 2 weeks. Maps show no outage. They can't tell me how many people this affects. All my calls go over seas. I can't understand the people and I can tell they're reading a script. This is very frustrating. Sorry company to deal with.

• Review fromLavell W

  Date: 06/06/2025

  1 star
  I am writing to formally notify you of a troubling experience I encountered as a T-Mobile customer, which to this day remains unresolved despite my repeated attempts to rectify the matter through your customer service channels.On or around May 16, 2023, I visited a T-Mobile retail location in *******, ***********, where I was unfortunately the victim of what was fraudulent behavior by several of your employees. The employee in question:Changed my billing address without my knowledge to reflect the stores own address, which has created numerous security and account verification issues for me since that date.Added an additional line of service to my account without my consent.Issued me the wrong phone, giving me a device with significantly less storage (approximately 100GB) in exchange for my trade-in, which was a phone with over 500GB of storageagain, without properly informing or obtaining consent from ***** a result of these actions, I have suffered nearly two years of ongoing issues with billing discrepancies and account security. Whenever I attempted to verify my identity using my correct address, it failed to match the fraudulent information on file, causing significant inconvenience and distress.I personally visited the same T-Mobile store again to raise these issues, (May 2025) but the employee and manager claimed to have no knowledge of the transaction in question. Since that time, I have spoken with ***** different customer service representatives over the past ************************************************************ three actually did. Despite my repeated attempts to bring this to T-Mobiles attention, the matter remains ************* be clear, I am seeking to resolve this matter amicably and without legal escalation. However, should this issue continue to go unaddressed, I will be forced to consider further legal action to protect my rights as a consumer.

• Review fromKevin B

  Date: 06/03/2025

  1 star
  ******** located at ************************************************************ has done nothing but lied and pacified us for the last 6 months. We have gone to them repeatedly (we have had approximately 25 communications with them since 2021 and 50 since January 2025) for resolution and we still have not received resolution other than a slap in the face credit of $200. They have overcharged us by almost $3500. We have spoken with multiple people both at the location and the corporate offices to no avail. We have filed complaints today with the *** and the Ohio Attorney General. We are disgusted by their lack of communication, their lies and them stealing almost $3500 of our money. They told us our bill would be $200 and then charged us over $400 per month and continue to charge us over $400 a month. They told us our phones were an EVEN trade and then turned around and are charging us monthly hundreds of dollars for them, they told us we would have the First Responder Discount and they never applied it, they charged us for 2 iPads....we had 1. We have wasted hours and hours of our time calling, going to the location and being told it would be resolved. They have promised us refunds...we have received $200 out of $3500. They do not follow through. They do not do what they say they are going to do. They lie. They rob you of your hard earned money. They should not be able to conduct business. We are currently stuck because we have an outstanding balance of thousands of dollars for 5 phones, 3 of which we were told would be an even trade and 2 that we agreed to pay the total of $19 per month on. We want all of the money back that they stole from us ($3300), we want the 3 phones to show a $0 balance due and we want to be released from our contract. We are tired of being blatantly lied to, stolen from and pacified. We have dealt with ******, ******* and now **** and have not received a call from the regional manager even though we requested one.

• Review fromDebra F

  Date: 05/20/2025

  1 star
  I am writing to formally express my deep dissatisfaction with the service I have received from T-Mobile over the past several days. I experienced ongoing signal issues with my original device, which led me to contact technical support on Sunday. After spending significant time troubleshooting, I was sent a replacement ************, upon receiving the new phone, I contacted customer service to activate it. During that call, an eSIM transfer was initiated, which resulted in both my old and new phones becoming completely non-functional. Neither device can now access cellular service.I then attempted to resolve the issue via T-Mobile's chat support over ************** I pay for separately, as T-Mobile does not provide Wi-Fi accessonly to be told that because I cannot receive a text message for verification, I am now required to physically visit a store to complete a task that should have been handled remotely, and that was caused by your teams mishandling in the first place.I also made it explicitly clear to the chat representative and the manager I was transferred to that if the issue could not be resolved through this interaction, I would file a complaint with the Better Business Bureau. Shortly after this disclosure, the chat session was abruptly ended, and I received no further ************* this point:I have no access to cellular service.I am forced to use the phone only through Wi-Fi as a glorified CPU.I am being told to go out of my way to fix an error I did not cause.I am still being expected to pay for a service I cannot currently use.This experience reflects a complete failure in service delivery and customer support. I expect an immediate resolution, compensation for the days without service, and a formal acknowledgment of this complaint.

• Review fromLaShanda B

  Date: 05/06/2025

  2 stars
  I got new phone from T-mobile in March around the 20th. I wanted a new line for my grandson and I already had 2 lines , one was my sons and mines. So the *** said he could get my grandson his phone for free if I did the promotion which I did . He said I had 2 more lines I could use and I told him I was waiting until my husband comes from *****. He said I could get a phone for him when he comes. Well , I got an updated phone for myself and got one for my grandson which makes 3 lines because my son is on my plan . My bill comes and its ****** for 5 lines that I didn't ask for! ******** refuse to fix this and said its part of the promotion that I did not agree to. The *** is a liar and added stuff I didn't want . They said my credit was good with them and I could get the 4th line when I was ready , but now I'm stuck with 5 lines and so now they will be losing a customer because I no longer trust anything they say . When I pay my phone off , I will be going to *****

• Review fromErin R

  Date: 05/03/2025

  1 star
  This company and this specific store is a scam. You will be lied to. The employees including the manager do not know how to do their jobs. It appears that someone in the building is stealing, Additionally, they lie to make a sale, but then there is no follow through. I attempted to purchase two watches for my kids, only to be told AFTER creating the watch lines that there was only one watch in the store. I was told they do not keep inventory due to stealing. Who is stealing from the store in a back room safe? An employee, that is who. Now I have a crying kid, and the process to order another watch included downloading the app and purchasing and paying for shipping. At this point, I wanted none of this. I wanted to return the watch I just purchased within five minutes and to take off the watch lines. None of the employees including the manager knew how the system actually works (3 hours and still nothing to show for it, and then two more trips to not get anything resolved). I ended up having to call ******** two more times to try to get reimbursed for all of the charges and to take the lines off of the account. I still did not get reimbursed for two dollars worth of charges. Beware of this company! They are scamming customers. Don't believe any promotions they send out, additionally, the short time I had the app on my phone, it was not user friendly, and made it super difficult to use the product. This store needs to close!

• Review fromElizabeth M.

  Date: 04/28/2025

  1 star
  The customer service hotline is abysmal to say the least. We have had contact issues with our account that have included fraudulent lines being added, international calls that we were charged for that we did not make. We reached out for assistance to have the fraud lines closed and investigation on the international calls but were met with wall after wall. We have begged and pleaded to cancel our account and today we were met with a supervisor on the line who felt the best way to resolve our request to yet again cancel by hanging up on us. We cannot log into our account and have been blocked but yet we are still charged every month. An absolute nightmare.

• Review fromGina D

  Date: 04/17/2025

  1 star
  I had a horrible experience with T-Mobile. Called to get rates and switch over. I was sent *** cards with temporary numbers. I decided not to switch. I wasn't told that the activation was for the account not the *** cards. I was charged $120.00 on my credit card . I called to find out why I was charged, they said I had an open account and had to go to the store to cancel. The store said I had to wait 30 billing days to get a credit on the bill., then I would get a refund on my credit card. The manager at the store said he would try to get my refund done quicker. I called a few days later and they said NO can't do it. I received a bill yesterday with a $36.00 credit. I called and the woman said no, you only get that because you used the phone. I told her the store used the number, with their phone, to get into the account since I never used the *** card in my phone. The sales guy even said while he was talking to corporate that he was using his OWN PHONE, I never switched my number or add the *** card, it was never taken off the card. They outright lied to me on the phone by not telling me this was for a new account when she said it was for the *** card. I guess the manager and sales person were just being nice because I was in the store but then laughing after I left because they knew I wouldn't get the refund. The sales person who used the *** card in his phone must have known that any use of the *** card would show up on the bill as 7 text messaged under the temporary phone number. I had to call my credit card company to make a dispute. I doubt I will get the refund from T-Mobile and keep fighting them.

• Review fromLynda R

  Date: 04/11/2025

  1 star
  ******** is the absolutely the worst company to work with. I placed an order on March ******* I was misinformed from the Sales******. Basically now I will say lied to, he told me yes I would get cable with basic channels. NOPE one of many lies! I am now on my 19th call on hold after 24 days of all items were sent back after my refusal to **** *** scanned it and placed a note on the tracking that customer refused delivery. It was returned back to the warehouse on the 17th of March. The items went through the process and was escalated 4 times they said. I have been lied to several times right from the start. All I want is my money back of $174.12. What is the issue, the reviews I have read are all the same complaints. The last two weeks I was told me, my money would be returned. NOPE!!! Tuesday March 8th I was told by a Supervisor that my money would be in my account today, March 11th. And that she will call me on Friday the 11th still no money and no phone call. I am now talking to the 3rd ****** including a supervisor that just hung up on me. Now Im on hold with the same Bull _ _ _ _!!! Its has legally been enough time for my refund. Considering I never even touched the box. ?? What in the name of lord is going on with this so called company. Ive put a dispute with my bank. Its like my hands are tied not a thing I can do. One customer care representative told me to step back and to call back when Im ready to handle this issue. Plus, supervisor hung up on me. Still no money back! So upset so sad.

• Review fromMONICA D

  Date: 04/03/2025

  1 star
  T-mobile is by far a company that scams it's customers.I just got out of the hospital my bill was due the night before and woke up to my services suspended. i PAID THE $50 BALANCE I asked them to wave the $60 fees and was told because we've done this for you before we cannot do it again, which is incorrect. So i told them to shove it and they will loose 4 customers and 2 new iphones since they're so money hungry. I could care less about collections lol T-MOBILE IS A *********** TOO EXPENSIVE FOR CRAPPY SERVICE 90% of the time i have no internet service but pay $250/month! S**** TMOBILE