Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromEveanne N

  Date: 08/01/2025

  1 star
  If I could give zero stars I would. I was with Sprint for 17 years and they lost my business due to poor customer service. They over charged me for services I didnt know I had. When I went to change plans to ATT they did everything they could to make it difficult. They are still charging me even though I dont have a plan with them. They wont correct it by phone and I am having to waste more of my time and money by going in to the store. I will never go back. 17 years.

• Review fromAmanda V

  Date: 07/31/2025

  1 star
  Both the website and the agents that take calls promise a free phone when you apply. This is a flat out lie! I apply, was approved, and given the option to bring my own for free or buy a phone for a minimum fee of $25. For those who do not have an income and need a phone, you are or of luck. Enjoy being lied to.

• Review fromBarry M

  Date: 07/27/2025

  1 star
  I want to file a complaint, about ********* I traded in a phone that was paid off my bill was only ***** I got the I phone 16 and was not clearly represented by ******** sales man . The game me a 600 for my phone. Im 71 traded in phone and my bill doubled they kept crediting me each month now ****** no plan discussed and the tell me promotion expired. I keep getting the runaround and being 72 how I can go Ive them my phone and they double my bill. People never explained anything new employee. I am very dissatisfied with t monkey snd o get the run around all the time since may my bill changed 3 times. I want to cancel or get things right. *****

• Review fromSue W

  Date: 07/07/2025

  1 star
  ******** is horrible. I turned in my equipment and now they are saying they cannot find it and billing me full amount. I called but will not talk to me without a 6 digit code, store will not help. Sent letter and no response. They have horrible customer service.

• Review fromQuebalea g

  Date: 06/26/2025

  1 star
  I am writing to express my deep frustration regarding a recent issue with my service and the support process I’ve experienced. I have been a loyal Boost customer for a long time, and unexpectedly, my phone stopped connecting to the internet. I reached out to customer service for assistance, but unfortunately, they were unable to help me over the phone due to a failed verification process.
  I then visited a Boost store in person, where I successfully passed verification. I was advised to delete my eSIM and reset my phone, which led me to visit Apple. After receiving a replacement phone from Apple, I attempted to activate the new device and obtain a new eSIM.
  Despite bringing my valid ID and answering the same verification questions I had passed the day before, I was told that my answers were now incorrect. I was informed I must now wait seven days to receive a new phone, during which time I will be completely without service. I also deleted my iCloud account during this process, further complicating my ability to use the phone.
  I explained the situation to your support team in detail, including the fact that I had both my ID and PIN, and that none of this disruption was due to my actions. Unfortunately, I was even disconnected from the call after requesting compensation for the days I will be without a functioning phone.
  This experience has been extremely frustrating and inconvenient, especially given that the issue began with a sudden and unexplained loss of internet and satellite service.

• Review fromCalida S

  Date: 06/23/2025

  1 star
  I wish I could have the option of not leaving any stars because they don't even deserve that. The customer service agents are extremely rude, disrespectful, dishonest, argumentative, unknowledgeable, and flat out incapable of being in a service position of any kind. I haven't been able to utilize my service for several months prompting call after call after more calls begging and crying to speak to a superior agent only to be hung up on, dismissed, and left without help with my LIFELINE service! They don't care about the fact that I don't have any other phone service or ability to connect with the outside world because their service is not working. If I have to rely on this service to actually save my life I'll be good as dead and nobody there cares at all whatsoever. They even refused to talk to me because they thought I was recording the conversation and said it's against policy to do so yet it's ok for them to record? Sounds sketchy to me and what do they have to worry about so much that they can't talk on my recorded line but for them it's perfectly acceptable. And they lied to me because it's not policy. They hung up on me crying and upset because they refuse to listen to me and do their job. I still don't have service and no hope that I ever will if it's up to them. The most absolute worst experience I've ever encountered in my life all the way around. I'd rather die than to be associated with this business for one second longer because they have extremely horrid dishonest trashy business practices that nobody in their right mind should want to associate themselves with. They had no problem hanging up on me knowing that they had me in a state of emotional distress like I was just garbage to them.

• Review fromChristian B

  Date: 06/22/2025

  1 star
  We were told that we would get 4 x $800 credits for new phones, then those credits would be "paid off" monthly over 3 yrs. We got 3 x $800 credits and new phones while in the store. All good so far. But when we went in later to get the 4th phone, we were told that we "did not have enough credit." I asked them what this meant. A high enough credit score? Enough credit w/T-Mobile? We were unable to get a clear description what this meant. If they meant credit score, our score is between ******* (fluctuates every few months). Are they saying someone with an Excellent credit score falls short based on some unmentioned fine-print? If ******* is not good enough, then most of the population does not even qualify for 1 phone.Or if they meant enough "credit with T-Mobile," I don't get this either. We were a brand new customer - they know how much we have spent there which was exactly $0.They told us we had to pay for the new 4th phone up front, and then they would reimburse via a monthly credit over 3 yrs. Different deal than the previous 3 phones! And not the deal they described originally!We were "misled" to put it politely. They still owe us this 4th phone under the original deal.

• Review fromzhihui g

  Date: 06/19/2025

  1 star
  I bought a phone, but it was lost during delivery, and I never received it. T-Mobile refunded the money I paid for the phone, but then they charged me again through my phone bill. So now I dont have the phone, but they still took my money.

• Review fromApril L

  Date: 06/19/2025

  1 star
  I had went to T-Mobile in April of 2025 to get a phone through my parents account, After being there for 3 hours trying to get a new phone and paying the $169.10 to get it, their system supposedly glitched and could not get the number switched and the phone activated. I asked them, because they already processed my card payment, when it will go back on my card, they said it would take 3-10 days, I have called repeatedly, been back down to the store and I get the run around, they have said it will go to my card, and then told me it would be sent by check in the mail, and then tells me it will go to the card that was saved in their system. Let's just say it is now June 19 2025, and I have still yet to to get my refund, and still getting the run around over 2 months later. I Just want my money back!!

• Review fromVelicia B

  Date: 06/13/2025

  1 star
  I went into the ******** store in ********** on ******************** on June ******* 30 minutes before closing to get a phone because my phone broke. The customer representative tell me that my phone would be $25 for this one time purchase. I end up paying $75. I think for the activation fee. On June 10, 2025 my bill came in and it was $60 more than I'll pay. I noticed that I had 2 additional phone lines all my bill. When I call ********, they told me that the salesperson had it two lines to my account, one free line and another line that I am paying. I did not know anything about the sales person. Adding any extra lines, nor did the salesperson disclosed to me that he was adding additional phone lines to my account. I call the store and ask to speak to the manager didn't come to the phone. So I hung up and decided to drive over to the store when I got there. I was waiting on the manager and the person that put the additional line on my account came over t and said that he remembered me and he had to put the two additional lines on my account to offer me a free phone. I explained to him that number one you didn't give me a free phone. You told me I had to pay $25 for the phone and I also told him that he never told me he was adding that these 2 lines to my account. Then his response to me was he was tired and it was 30 minutes before closing. That's why he did it. So I have tried to talk to the system manager, the manager and all they could come app with was that's what they had to do in order to ensure then I got a phone. And what I told them is that this information should have been discussed with me and told me that this is what they had to do to give me a phone. But they did not do it, they're not. They did not give me the opportunity to say. I wanted it or not. They just added it, and now I am stuck with additional fees every month and the best that they can do for me. Is just credit a one time? Twenty five dollars,