Reviews

This profile includes reviews for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Marcus by Goldman Sachs has 3 locations, listed below.

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  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
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  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
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  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

Review Details

• Review fromTammy M

  Date: 04/18/2023

  1 star
  I have paid off one loan with Marcus and applied for another. I needed to extend my payment for one week and was told it was not possible due to policy you have to call 30 to 60 days in advance. Which is not helpful when you are experiencing hardship in that moment. I was immediately treated rude by the customer service representative when I asked for an extension this was a one week extension. The lady was angry like a bill collector had zero sympathy for my situation. At one point she had to control herself from yelling. I stayed calm and requested her supervisor and requested the call be pulled for review. We need to watch as a business who we have working for us because at this point if I could afford to pay off my loan. I would not do business with this company again. I might not mean anything by myself but collectively we can hold this company liable for allowing her to take calls. This is for Marcus Pay the loan department for personal loans. The supervisor was helpful I made the payment because my credit worthiness is important. I'll figure out how to move around my other bills with the company who is willing to help.

• Review fromVJ J

  Date: 04/15/2023

  5 stars
  Marcus by Goldman Sachs savings account is awesome... They're currently giving the highest yield of 4.9 APY. Enjoy !! www"dot"marcus"dot"com"slash"share"slash"VAT"dash"Y97"dash"X6QI

• Review fromSusan E

  Date: 04/15/2023

  5 stars
  I park cash with them in high-yield savings and a promotional CDs. I really have no complaints and compared with other online bank accounts I have used I'd say this is the "grown up" bank. However, I have had little occasion to use the customer service phone line which sounds as bad as other online savings banks.

• Review fromAlan G

  Date: 04/14/2023

  1 star
  Horrible Experience- Been a cardmember for about 40 years. Trying to apply my GM Card earnings to the purchase of a new GMC. Dealer can't put the purchase through because GM Card has some internal glitch and won't authorize it. GM card redemption people acknowledge it is a systemwide internal GM problem but that it could take 3-5 days for "leadership" to try to resolve. How does an internal GM matter impact the consumer. It's my money they are holding. Now I'm with out a vehicle for 3 to 5 days.

• Review fromDavid L

  Date: 04/08/2023

  1 star
  Marcus employs a digital method to transfer funds quickly from external accounts to its account, but it blocks transfers from Marcus to external banks. If you need assistance with transfers, Marcus may direct you to contact their customer service. However, they may not be able to resolve the issue and instead consume your time. It is unclear whether it is legally permissible for a bank to make their best efforts to delay transfers to external accounts by requiring extensive verification, but not vice versa.

• Review fromHEATHER S

  Date: 04/06/2023

  1 star
  Paid my GM Business credit card balance in full. The payment posted to my credit card account balance on April 2nd and the money came out of my checking account on April 3rd. Tried to use the credit card today and was told we've exceeded our limit. The payment that posted to our account will not be "released" until April 11th......9 days after they received the money and 8 days after if was removed from my checking account. Now, our business credit card is useless until they release the payment even though our credit limit on the card is $40,000. Representatives on the telephone are zero help. Would give zero stars if that was an option. We've had this credit card for 20 years and charge quite a bit each month but always pay the amount due in full before it's due.

• Review fromKanesha W

  Date: 04/06/2023

  4 stars
  Working great for me and excellent interest rates on my funds ---high yield savings account never had any problems what so ever.

• Review fromMichael C

  Date: 04/03/2023

  1 star
  Referral ripoff. My son wanted a referral bonus and sent me a link. I opened two CD's and they stiffed him on the bonus 1% for 3 months on his account. Sachs totally *****.

• Review fromScott M

  Date: 04/02/2023

  1 star
  I set up an online savings account. Tried to fund it and waited 2 weeks. Then they locked me out. Then I call their number twice. First time on hold for 10 minutes with the system kicking me out. Second time talked with associate and then they transferred me to someone that was cutting in and out in a cell phone. They asked, is the other associate on the line and then I lost them also...NO RESOLUTION at all! 1/2 hour gone and ZERO response on me trying to DEPOSIT money!Stay clear of this kind of bank if you want any customer service. I WILL put my money somewhere else!

• Review fromadrian b

  Date: 03/31/2023

  1 star
  Based on the current banking situation, my 88 year old mother tried to transfer 50% of her Marcus savings account balance to another bank. The next day, Goldman Sachs locked her account. My mother and I called Marcus to get the account unlocked. The customer service agent and her supervisor had us on and off hold for over an hour while repeatedly asking my mother to state her name, SSN-L4, DOB and secret word. They eventually hung up on us. We called back and were on hold for another hour. We finally got connected to the Goldman Sachs ************************ whatever that is who again repeatedly asked my mother for the information above. They then called my mother on her land line and asked her to again provide her information. After almost 3 hours of dealing with these clowns, my mother's account is still locked. My mother does not know next steps for getting her account unlocked nor the reason why it was locked to begin with. Marcus is a great place to deposit your money if you have no intentions of withdrawing it.