Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  10160 Hwy 57 Counce, TN 38326

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  Terminix

  34 Locke Rd. Unit 1 Concord, NH 03301

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  Terminix

  2680 Roberts Ave NW Ste A Canton, OH 44709

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

Review Details

• Review fromLouise P

  Date: 06/07/2025

  1 star
  We had pests in our unfinished attic in the fall '23. Terminix presented us with a few options and we decided to go with the most expensive exclusion service that included attic cleanup, decontamination and restoration for $8,500+. To say the job was done poorly and looked like trash was an understatement, but we thought if it got the pests out that was all that mattered - it was just an attic.Except that their work didn't keep the pests out. We had a 1yr warranty and called a few months in to say the pests were back. Eventually someone came out, looked around and said they would send another team out to investigate the problem, but they never did. There was clear evidence - bird poop! I don't know if they didn't believe us or didn't care. Was it my job to call incessantly until they showed up with a new team?Now it is ~6 months post-warranty and I go up to put something into storage and see a bird flying across the attic. I called Terminix to ask if they would do anything since they didn't show during the warranty period and they said "we are now outside that window."I am disgusted at the waste of money I put into this ***********'s also worth noting that during the initial estimate, they suggested a financing offer and I said "let's see which options we qualify for" and then I'll decide if I want to open an account because I wasn't going to bother unless it was a particularly great offer. Instead of just doing a soft hit for my credit, they went ahead and opened the account and billed it - I found out when it came in the mail. It was disgusting and predatory, done on an iPad where I couldn't read the terms and the salesperson was clicking through for me. It also couldn't be reversed, so I just paid the balance in full that month to avoid fees and penalties and moved on with my life. But hey, the salesperson got his little kickback so I'm sure he was thrilled. GROSS. Would never do business with them again.

  Terminix

  Date: 06/11/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account we see that ******************** were provided per the terms of your contract in October 2023. This review is the first time that we have learned that your were displeased Unfortunately, you are outside of the terms of your agreement and a new agreement must be initiated if further services are needed. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.
  
                             
  

  Louise P

  Date: 06/13/2025

  I think it's even more disappointing to hear this is the first time you're hearing about our displeasure with service. We called mid warranty and were ignored, and I called a few weeks ago to speak to a customer service *** who said they would make a note of this in our account. Obviously, that didn't happen. I think that's more evidence that communication is clearly lacking at Terminix, and probably why our warranty was ignored.

• Review fromBarbara L

  Date: 06/07/2025

  1 star
  Received a contract from them and it was not what I discussed with the representative. Had trouble contacting 24 hr customer service. I will cancel contract ****. Since they couldn't do it today. Don't do business with them.

  Terminix

  Date: 06/09/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromRonny S

  Date: 06/05/2025

  1 star
  Absolutely AWFUL! I have the most expensive plans to protect my home in place and called them 1 week ago to let them know I have active terminates flying around the inside of my house coming from the bathroom and can't get anyone to come out and treat them, nor can they give me any idea when I can get on the schedule!!

  Terminix

  Date: 06/09/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromMic M

  Date: 06/05/2025

  1 star
  Every employee was horrible that I had to deal with. They kept hanging up on me and giving me the runaround. They charged me for multiple months that I did not receive service. They informed us we were able to pause our service and then told a different story. The following phone call we were told we would not receive another service fee now they were trying to charge another service fee and basically told us there was nothing that they could do even with all the previous issues they kept hanging up on me and no one responded, finally a supervisor inform me that there was nothing he could do its terrible how all they want is to up charge everything and when you call to question it, no one answers you back.

  Terminix

  Date: 06/09/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromMelodie C

  Date: 06/03/2025

  1 star
  This company is having people go door to door, trespassing on peoples property to try to convince them that they NEED their services. I have a very clear "no soliciting' sign on my front door, and a salesman for this company rang my door, disturbed my work(I work from home) and was actually quite rude. When I told the individual I am working, he continued to push. He moved to my driveway which is many feet onto my property to say "We are concerned about this area right here you have...." Which MEANS he had to come on to my property to LOOk for those things- which are ants... It's outdoors...EVERYONE has ants! I said, I'm all sett and he STILL tried to continue to push me. I then had to be rude and tell him I was not interested and slam the door on him. It's illegal to solicit sales if a sign is up. I do not go to this company's office and try to make sales for my business or interrupt their work. If this company is going to employ door to door sales people they should properly train them. I'm not sure about taking additional action but it is truly ridiculous that I follow laws and this company can just break it, interrupt my work, and disturb my day. I do not recommend them and I highly recommend to go elsewhere. if they don't respect people they are trying to sell to why would they deliver good services.

  Terminix

  Date: 06/04/2025

  Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better experience.

  Terminix Executive Services

• Review fromPFH

  Date: 06/02/2025

  1 star
  This isn't me regards to any type of pest service other than termite service. We hired Terminix trusting that as a big business they would do the job right. With two jobs to do the first being remove insulation sanitize then replace insulation. This is an attempt to get rid of a sudden rat problem. They messed this up in every way possible including deliberately deceptive practice of not installing any insulation in the furthest reaches of the crawl space. As well as not eradicating the rats prior to doing the removal replacement and sanitation of the crawl space. When we asked to have it redone, I was told a manager would be present and another team would be with the team who did that initially. None of this was true they were going to send the same exact team out. To me that was their second chance. After nearly 5 months of fighting with them (and believe me it's it's nearly impossible to get in contact with anybody higher than the branch who messed up and can't contact the branch directly, have to go through a Nationwide customer service get a different person every time Etc) as well as have credit card company fight for us as well, we finally got that portion of money back $3,800.00. Oh and did I mention that they left the insulation out in the rain and brought them in one by one to the crawl space. Oh great idea installing what insulation on a crawl space. Oh did I also mention they installed the insulation after that side down so it was a major fire hazard The other half of the job was to "close " entry points and eradicate rats. That's job they just plain never came back for. This was $1,200. They set three mouse traps and never called to make another appointment. It is no wonder this business is not listed on the BBB as a trusted business. Very distressful very deceptive. Unable to get a hold of anyone you need to get a hold of. Make it nearly impossible to get your money back. Read the fine print if you ever sign a contract with them.

  Terminix

  Date: 06/03/2025

  Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow up.
  

  Terminix Executive Services

   

  PFH

  Date: 06/10/2025

  Thank you to ***** ***** ********, Ga branch For helping us resolve our issue. There should be more people in management like you. Thank you for treating me like a human being.

• Review fromMarco M

  Date: 05/31/2025

  1 star
  I really wish I had read these reviews before contacting them. It seems like it's a little late....I found active termites on the outside of my home and in the yard and decided to contact them.The person responsible for the estimate came to my home, "inspected" and said: "Baits must be used throughout the property; a pest control (chemical) must be applied to the area where the termites were found." Then came the price of $1,700.00 (a sledgehammer to the head), but I was told that it could be paid in 12 installments... Since the person who came was very friendly and seemed knowledgeable, I decided to hire him. My mistake #2, always call 3 or 4 companies for estimates to decide.Two days later, the person who installed the baits came... He placed 21 of them around the house and in less than 30 minutes he knocked on the door for me to sign the document so I asked: Have you applied the termite exterminator chemical yet? To my surprise he said he only came to install the baits. So, I asked him to contact his team because I had found active termites... After a few minutes, he dug trinches in the places where the termites had been found, applied "something" there and I then signed the document and he left.What happened next was the worst: I found active termites in three spots inside the house: On the living room wall; where I made 4 holes and applied termite killer myself; 2 days later termite returned to the pool area and I exterminated them myself and realized that the termites had gained access to the living room floor, where I removed the laminate affected myself, applied the poison and place a new one back;I did all this work myself; I tried to contact them by phone; text message and email. Everything was duly registered and none of these means of communication were even answered.I will NEVER recommend this company to anyone. The only thing they do - and very well - is charge exorbitant fees with the "talent" of persuasion of their employees.

  Terminix

  Date: 06/03/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  
  Terminix Executive Service

• Review fromKay D

  Date: 05/30/2025

  1 star
  This company is a complete joke! Gave them a voided check for a monthly auto payment and the *** didn't even enter it or put in a payment method. Received a bill for balance in full and 1 month late due to *** not entering the payment method. No call no show for when the guy showed up for termite treatment. No return call when a vmail mesg was left to find out what going on. Finally sent someone out and it wasn't a termite guy, it was a man that treat for bed bugs, said he's only treated for termites 2x in the 3 years he was employed there. I told him after laying the bait traps outside that the inside underneath the stairs are supposed to be sprayed, he told me that wasn't on the agenda, leaves then comes back an hour and a half later to treat under the steps because I had to call customer care. I requested a call from a manager and a sales manager called me lol said the voided check was in front of him it will all be taken care of. Days later get an email saying auto pay was set up now. I called to check on it a week later to make sure we don't go 2 months past due because of their ongoing terrible service and the customer service *** had no idea what was going on. Called the previous manager left a vmail and never returned my call. Paid over ******* for bat removal, trying to pay for the termite services monthly but that isn't going to happen so requested a balance in full so we can just be done with them. Over all for bat removal, bat clean up and termite services it would have been over $11,000 but they lost my $8000.00 for clean up. I rather use a different company. I hate to even put a 1 star for this company to be honest.

  Terminix

  Date: 06/03/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review frompat w

  Date: 05/30/2025

  1 star
  5-20-24 i had terminix do complete attic restoration( remove all old insulation due to bat droppings) and put down new insulation, also clean any bat dropping on the attic floor and seal up the attic to prevent any bats to reenter. it is now may ******************************************************* my attic they can not find out how they are entering so they said they would refund my money for the exclusion but not for the insulation and labor. i wanted a full refund to hire a company who can do what they contracted to do. i still have a bat and bat s*** on the floor and insulation, but they said no droppings on the insulation, that is just a lie, i wonder if they are even licened to do this. bats are protected and i dont think they even followed the law. so buyer beware of this *** they do not honor there ************ a senior i feel they broke ther promise and should do a full reund. i so tired of dealing with this company DO NOT USE THIS COMAPNY IT IS AWFUL. managers do not call you back they have no local office you can even go to, when you call your talking to someone in tenn. flordia , ******, and i paid then the next day after the job but got past due notices and call that i had to block. and the refund they said they would send would be 4 to 5 weeks , why so long for a partial refund. it should be a full refund, i guess the bat is hous broke and only poops outside not on my insulation ,

  Terminix

  Date: 06/03/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromPeter O

  Date: 05/30/2025

  1 star
  I generally don't write reviews, but this company has been the most frustrating company I've ever dealt with. I've had their service with Terminix for almost six months. In this time, I've had at least 5 appointments that the technicians never showed up to. I schedule, take time off work or personal life, to sit and wait for the time frame I'm given. On at least FIVE times, no one ever showed up. I call to try to see what the problem is, they call the assigned technician, and they never get back to me or show up. I rescheduled, and they may or may not show up. After several time of this happening, I decided I'm going to cancel. I call to try to cancel and I was told I would have to pay an early termination fee. I explained how I do not feel I the company any more money since terminix was the one who is not providing the service we are paying for, and asked to speak to a manager. I was told things were escalated and someone would get back to me. NO ONE EVER did. I called back to check the status. Was told escalation closed my case with no resolution noted. The district manager was messaged, and I was once again assured someone would respond. No one EVER did. Called again after 3 weeks of this silliness. Was told no one can help me cancel except the district manager ( Who refuses to respond to me). I asked to speak to corporate since the district/regional manager would respond, but I was told they do not have that information. I don't see how legal this is and I plan to explore my legal options.

  Terminix

  Date: 06/03/2025

  Thank you for bringing this concern to our attention. We would like to apologize for your recent experience with Terminix. We forwarded your complaint to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services