Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  84 Cummings Park Woburn, MA 01801

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  Terminix

  324 Grove St, Suite 6 Worcester, MA 01605-3936

Review Details

• Review fromShilah A

  Date: 05/30/2025

  1 star
  2 days ago they came out for an initial service inspection to try to obtain my business. I told him I saw wasps in a shed. He inspected found paper wasp nest in sheds and evidence of termites. He suggested that he have someone from their company call me regarding the termites. He then removed the nest and left. Then I got a phone call from the office and spoke to the representative and decided that I would go ahead and do the middle contract that the company offered and it was going to cost me like $55 a month and I had to pay $165 down. Today the termite guy came out. After meeting with him I decided that we need to look at other companies due to it being cost prohibitive. I contacted your office and explained that I would like to cancel the contract that was just signed couple of days previous. The quote that I was given by the representative for the termites was very high. My I decided to go with a different company I don't know which one but I'm going to research I called your office I spoke with a representative named ****** who I explained what I wanted to do and that I needed to get my money refunded for the $165 that I had had just come out of my account and she refused and said that that was the cost of the initial visit my understanding was that the initial visit was a free visit to try to get me to sign on. At any rate a supervisor is supposed to call me back but they have refused to refund my money they have canceled my account and kept my money. I would not go with this company now if they were the last one in the state. Caveat emptor

  Terminix

  Date: 06/03/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromLou B

  Date: 05/28/2025

  1 star
  We have been with them 9-10years. This year we paid our annual fee but 5 (FIVE) times were told an inspector would come for the annual inspection. Not good fuzzies here...NEVER showed up.When company called, they show we paid annual for *********, but their records are spotty on the inspection. GETTING FRUSTRATED,

  Terminix

  Date: 05/30/2025

  Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow up.
  

  Terminix Executive Services

• Review fromVee

  Date: 05/27/2025

  1 star
  Absolutely Terrible Experience We paid $4,200 for a heat treatment from this company after they told us fumigation wasnt possible due to the condition of our roof. Just two months later, we started seeing swarming termites inside our home a clear sign the infestation was not eliminated.We called them back when we noticed termite droppings. The technician was unreliable first rescheduling, then trying to show up two hours early, and ultimately told us to just clean the area and wait a month. That advice was both unprofessional and ineffective.We requested another treatment and the tech arrived three hours late, only to treat the wrong area which we didnt know until much later.Still seeing termites months later, we hired an outside expert, who immediately pointed out the real problem: the wrong area had been treated and our roof was absolutely suitable for fumigation. This directly contradicted what we were told at the start essentially, we paid thousands for a completely ineffective solution based on incorrect information.Later, we scheduled yet another appointment, but the technician never showed up. When we called, we were told the appointment had been rescheduled without notifying us.Eventually, a supervisor came out and the actual infested area was treated but then told us our warranty had expired, and they wouldnt address the continuing swarming termites. So after a full year, multiple visits, broken appointments, poor communication, and wasted money, we are still dealing with termites.Were now choosing to put our trust and money elsewhere. This company failed to resolve the issue, misled us about our treatment options, and provided unreliable service at every turn. Save yourself the time, stress, and money go with a company that actually stands behind their work.

  Terminix

  Date: 05/28/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. In reviewing your account, we see that an annual heat treatment service was initiated with Terminix in March 2024, with an option to renew service after the first year. The initial service was completed 3/12/2024 and a additional service was performed per your request in January 2025. No further request were made until March 2025, which was the expiration of your agreement that you did not renew. Termites are not a one and done treatment. They can and do return yearly, which is why it is important to continue yearly service. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services

  Vee

  Date: 06/03/2025

  If we had fumigated instead of getting a heat treatment it would have been effective for years. The heat treatment was wrongly pushed on us because it is less effective and we would have to pay yearly. It's an underhanded way to get more money out of customers. The ******************** listed do not include the number of times we called or had inspections where the Terminix representative told us that the live infestation was just residual from the treatment and to just clean the spot and check back in a few months. The idea of us changing our minds about Terminix is laughable. There have been countless opportunities (1 year) to turn this terrible experience around and we were told consistently that Terminix would not treat the swarming termites (we were also told we don't have swarming termites before I caught some in a bag for reference), we cleared our schedule for techs that couldn't be on time, we were hung up on by call representatives that "don't handle scheduling". The scheduling issues, poor communication, and ineffective services have been more than an "inconvenience" and will be what we pass along about this company. Even now after this review was posted, we are bombarded by calls and texts from Terminix where the emphasis is paying more money for a yearly service that doesn't work. It's clear that Terminix does not care about making it right for the customer, only about exploiting their customers for more money. If ********************** cared about customer service they would offer effective solutions, proper training for their employees, and actually listen to their customers instead of making excuses.

• Review fromDOROTHY Q

  Date: 05/26/2025

  1 star
  worst company took thousand of dollars from me promising they can get rid of termites they have in internet that they are good with bbb and they are not. i have termites flying and covering my bathroom.l called them and they said cant come out for a couple of months after I told them them that there guy did not treat infested area

  Terminix

  Date: 05/27/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromKay D

  Date: 05/23/2025

  1 star
  I canceled because their prices were crazy ridiculous. Its been 3 weeks and they wont return my deposit. ($1,100). I got pushed into it originally by the pushy sales person (scammer)

  Terminix

  Date: 05/27/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. In reviewing the notes on your account we see that a refund request was submitted on 5/****** will be receiving your refund via check. Checks are issued on the 15th of each month; therefore, your check will be mailed on June 15. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.
  

  Terminix Executive Services

• Review fromJoey A

  Date: 05/22/2025

  1 star
  Worst service you will ever get. Highly NOT recommended. They lie and steal. I wish I listened!

  Terminix

  Date: 05/27/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromBobbie N

  Date: 05/21/2025

  1 star
  Absolutely the worst experience Ive ever had with a service company. Terminix has been a complete nightmare from start to finish. Ive been paying my renewal fees expecting reliable service, and instead, Ive gotten nothing but excuses, delays, and total lack of accountability.For over a month, Ive been calling in trying to get a manager to escalate my issuenot a single call back. Every time I speak to someone, they promise a resolution or an appointment, and then nothing is ever scheduled. I have to keep chasing them down just to get basic follow-ups.Even worse, one of the service techs tried to upsell me on a $10,000 servicecompletely unnecessary and clearly a rip-off. It felt like they were preying on fear rather than actually trying to help. On top of that, Ive been charged hundreds, possibly thousands, with no actual problem resolved. The pests are still here, and Im still waiting for someone competent to actually show up and do the job Ive already paid for.Terminix has become a money pit with no service, no integrity, and no accountability. Save yourself the frustration and go with a company that actually respects your time and your money.

  Terminix

  Date: 05/28/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromJames B

  Date: 05/21/2025

  1 star
  Had serious bug problems and their so called experts provided little help. They ended up installing sticky cards to identify the insects. They never showed up to collect the cards. This is the second time they never showed up for appointment. Soon thereafter they cancelled my contract without any notification. I would not recommend this company to anyone.

  Terminix

  Date: 05/28/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromDavid D

  Date: 05/21/2025

  1 star
  We had a Terminix technician come out to the house for an inspection. When leaving he drove over and broke one of our sprinkler heads. The cost of repair was ****** dollars.I spoke with local account manager **** ******** and he said he would pay for the damage. This was 5 weeks ago. I have had nothing but a run around ever since. They kept telling me the refund would show up in my credit card which it never did. Then I was told the refund would be mailed to me which it never was. Very poor customer service on their part. They had no problem taking 6000 from for their service plan but are too cheap to refund me 138 dollars for a sprinkler head repair

  Terminix

  Date: 05/28/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. In reviewing your account, we see that your refund was processed via check on 5/12. Checks are processed on the 15th of each month; therefore your check was mailed on 5/15. On 5/23, we see that you were able to locate the refund on 5/23. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

  Terminix Executive Services
  
   

• Review fromTiffany B

  Date: 05/20/2025

  1 star
  ****** to a payment one time. Kept my card info on file and is charging monthly a crazy amount trying to charge me over $1000.00 to get out of something I was told was a one time thing. This place is deceiving and steals money from people.