Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Terminix has 443 locations, listed below.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  324 Grove St, Suite 6 Worcester, MA 01605-3936

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

Review Details

• Review fromAkram G

  Date: 06/14/2025

  5 stars
  I had an outstanding experience with **** ***** from Terminix! From the moment he arrived, he was professional, courteous, and extremely knowledgeable about pest control. He took the time to thoroughly inspect my property, explain the problem areas, and offer clear solutions tailored to my needs.What impressed me most was his attention to detail and willingness to answer all my questions. He didnt rush through the service and made sure everything was done properly. Since his visit, Ive noticed a significant improvement pests are no longer a problem!**** represents Terminix with excellence and made what could have been a stressful situation feel easy and manageable. Highly recommend him if youre looking for someone who genuinely cares about doing the job right!

  Terminix

  Date: 06/17/2025

  Thank you for sharing your experience with us regarding your service. We apologize for the delayed response. We know you are very busy, and we appreciate you letting us know that we are doing a great job for you. Your feedback has been shared with the local management team and will be used to provide the proper associate(s) recognition. Again, thank you.

  Terminix Executive Services

• Review fromLisa W

  Date: 06/14/2025

  1 star
  Terminix has been very unprofessional and untrustworthy! We have had multiple fraudulent charges on our account *********** will not refund us the money. We try and speak with a manager but no one will contact us back from the local office. We moved to *********** & thought that the service here would be the same as in our previous locations but its not!Absolutely reprehensible behavior!

  Terminix

  Date: 06/16/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromCameron N

  Date: 06/13/2025

  1 star
  I wam writing to formally express my frustration and concern regarding a mistake in the financing contract related to Terminix. We had services completed at my property in March, and since then the financing process has been a complete disaster. I currently have TWO active contracts for the same services with you loan management company (SMAC), and despite multiple attempts over the past two months to resolve this issue through phone calls and messages with your representatives, no one has taken ownership or offered a solution. I just received a letter saying we have late feeds being added for over $1000 in late payments, despite our account being charged repeatedly for the two account. The issue specifically involves: Not having the two accounts being closed immediately, and setting up an accurate contract that reflects what I signed. We were offered by our local sales **** to have a redrawn contract that would lower the monthly payment on our account, but since this process started there has been nothing but headaches and long stretches of time waiting for fixes that never come. Please direct this concern to the appropriate person. I have tried reaching out to multiple customer ******************** representatives with no solution being offered.

  Terminix

  Date: 06/16/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromLeslie R

  Date: 06/13/2025

  1 star
  Charged for service we did not receive nor did we want. Its so difficult to reach anyone beyond the call center! Do NOT do business with these people!

  Terminix

  Date: 06/16/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. In reviewing your account, we see that you have an existing Termite contract. We see no notes indicating that you did not receive nor want the service; however, we do see notes indicating that you are displeased with the billing. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
  
  Terminix Executive Services  

• Review fromKarla K

  Date: 06/13/2025

  1 star
  Stay away from this company. I had a contract with the White Rock branch, and they recently came (with no prior notice like I previously got) when someone was working on my driveway, spreading and compacting sand before sealing. My worker had the driveway blocked with 2 sand bags but this Terminix guy drove around the sand bags and onto the driveway, at a time when no water can be present - and of course, left water drops and that area had to be redone. He refused to park across the street just jumped out of his van and said hed be quick, with my worker flabbergasted. I was not home but I arrived home shortly afterward to hear about all this and to see a large oil or grease stain from where he parked, on my NEWLY cleaned driveway. I phoned the company and send a photo of the stain and I get a message 3 days later asking me why I want to terminate - after I talked to them three times in the office. She (the apparent manager) has yet to call me back - when I returned her call I was put on hold so hung up after about a minute. Terrible customer service - and I cant get over this guys laziness and lack of thoughtfulness - not sure which was worse. This could be one of the worst most ignorant experiences I have ever had, as far as service companies go.

  Terminix

  Date: 06/16/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromChristina H

  Date: 06/11/2025

  1 star
  Mother in law paid over $4000 back in February to have insulation removed that had been damaged by mice and new insulation put in. They took the old out, collected full payment and have never returned. We have call numerous times, each time told either they were coming to do it or someone would call us back and every time has been a lie. They took her social security money and ran. Time to look into legal help.

  Terminix

  Date: 06/13/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromD. R.

  Date: 06/10/2025

  1 star
  PLEASE READ!!! Terrible experience with our clients inspection from this location in ***********. The Technician ******* ********* did not specify whether there was an infestation or not and for 2.5 weeks we have been getting the run around with endless tickets with 8 agents for escalation but NO callbacks, NO Branch Manager callback from ****** ****** (called 50 times over the past 2 days - This is weird because what branch manager that's experience an escalation on an urgent matter not answer NOT ONE of our calls or text or the customer experience escalation team either) NO return text, NO email addressing our concern or just simply fixing the report we paid same day for.Very disappointing at the unprofessional outreach. As a broker we use Terminix in multiple states daily! We refuse to use them again after this terrible experience that has cost the bwr a delay on the closing of his home refinance and us money on extending the rate lock due to their error.We have requested a new inspection at no cost and tech told us the tech will cancel the appt once they see there has been one done recently and to do another escalation ticket. The continuous cycle of run around all due to no indication on if there is an infestation or not. The tech ******* texted my back after ignoring our calls and said to call his manager. NO ACCOUNTABILITY and still NO CORRECTION.

  Terminix

  Date: 06/11/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

  D. R.

  Date: 06/16/2025

  The clients phone number is ************** (***** *****). We were delayed on the closing of his home when we eventually got a callback from ******. At that point the damage has already been done we already as a broker has to pay 2.5k for a lock extension and delay his closing of his home. If both the inspector and the branch manager were out on Vacation for 2.5 weeks there should be someone else to treat all of our escalation serious.

• Review fromGerry M

  Date: 06/10/2025

  1 star
  Use to be a good company. Now does not deliver services, impossible to communicate with, and fraudulent..

• Review fromJessica P

  Date: 06/09/2025

  1 star
  They dont show, dont respond, dont treat frequently enough, and cost way too much for the service we received. Two months into guarantee and we were treating our home, you can cancel but if you sign a six month guarantee with a contract and want to cancel after third visit, (no show) you still owe them all of the money. Read the contract, its made so you cant stop payments, even if you receive no service.

  Terminix

  Date: 06/11/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. In reviewing your account, we see that you choose to finance the terms of your 6-month agreement (not contract) with an independent company. Your agreement with Terminix can be cancelled at any time; however you must contact the finance company regarding your contract. We have forwarded your concern to our management team for review regarding the missed service. A member of management will contact the consumer for follow up.
  

  Terminix Executive Services

  
  

• Review fromJonathan S

  Date: 06/09/2025

  1 star
  The worst company! DO NOT DO BUSINESS WITH THESE PEOPLE!

  Terminix

  Date: 06/11/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on you account, we see that you cancelled your service in February 2025. There are no notes on your account indicating that you ever expressed a displeasure with our services throughout the duration of your contract; therefore, we are unsure of why this negative review was reported. Terminix is a company built on values, we service our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. 

  Terminix Executive Services