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Business Profile

Pest Control Services

Terminix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see

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Terminix has 443 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 1,174 Customer Reviews

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    Review Details

    • Shirin K

      Date: 06/24/2025

      Terrible company. They have no manager to talk to and their billing department is not accurate and try to collect extra money and threatened you to send it to collection agency. Called them 5 times and no resolution. Willing to send them proof of payment and they reject it.ABSOLUTLY BAD Company

      Terminix

      Date: 08/04/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

      Terminix Executive Services

    • Jonathan H

      Date: 06/24/2025

      Do not use this company for termite tenting. Completely botched the job and the subcontracted company they used to do the tenting broke my soffit, my fence, and garage door.They told me tent would go on Thursday morning and would be taken off Saturday morning to air out. We checked our camera and the tent wasn't on Thursday afternoon, they told me bigger projects take priority. Thursday night they want to tell me they had an equipment malfunction, so tent was going to go on Friday. Well the tent doesn't go on until Friday at 4:00 p.m. but then oddly they show up Saturday morning promptly first thing and take it back off so when I was supposed to get tented for over 24 hours now I've only had my house tented for 16 hours.Then they want to start walking everything back "oh you only need 13 hours" even though the Vikane spec sheets say 18 hours minimum. They did not seem to care that they breach their contract they had nothing they were going to do as far as customer service and hand-waved everything. this would be *** the saleman and his manager also *** with terminix.Completely indifferent to the botched job and they we're happy to point out the waivers that were signed for all the damage to my property, instead of at least pretending like they care and trying to make it right.Go somewhere else!

    • Meghanne S

      Date: 06/21/2025

      This company hires and Con artists who will charge you for services that they dont perform. When they are caught they offer apologies and refunds and then charge you anywaystay away from terminix.

      Terminix

      Date: 06/24/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

      Terminix Executive Services

    • Christine C

      Date: 06/21/2025

      Communication lacking. No one local - sent to agents in *************** original contract dates for follow-up service, dates canceled & rescheduled for non-contract dates which are dates/times unavailable for person who needs to be there.Paid up front & BIG mistake. They have their money. Who cares about providing service!So very, very disappointed in the lack of communication, lack of *************** disregard of original contract.

      Terminix

      Date: 06/24/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Michael D

      Date: 06/20/2025

      Terminix of Gulfport ** is a shell company. They take your money, or bill you, for no services at all. When they "schedule" a service, they NEVER show up at THEIR OWN prescribed time, in fact, they show up at a different time and claim to have either done the service, or "oh well....." Over the past ***** years, Terminix of ******** has done little to nothing as far as $100 + per month worth of service - if they even showed up at all. They cannot follow instructions for scheduling the visit, they could care less of our timing or schedule. They are NOT customer friendly, and demand that their customers bow down to their schedule no matter the timing!

      Terminix

      Date: 06/24/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

      Terminix Executive Services

    • Len C

      Date: 06/19/2025

      Gave this company a try- called to setup an appointment. We had to setup 3 different appointments and each time they were a no-show. Called customer service and they were always not sure why someone did not show up. Terminix is not reliable! They are unconcerned, unorganized and mismanaged. Dont waste your time- call another company to assist you.

      Terminix

      Date: 06/20/2025

      Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.
      Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

      Terminix Executive Services


    • Bruce S

      Date: 06/19/2025

      I tried unsuccessfully to schedule an initial appointment. They said they would reach out to me to reschedule, but never did. I called and couldn't get through to anyone (why have a phone number if no one answers?), and it was suggested on the phone to text. I did, and the person asked for my name, address, and phone number, which I did send. The next day, someone asks me the same thing. Groundhog Day. I did request a refund, but haven't heard back from them.

      Terminix

      Date: 06/20/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Paul W

      Date: 06/18/2025

      Absolute terrible customer service. No show twice when Ive made special arrangements to be ar seasonal property.

      Terminix

      Date: 06/20/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Taneisha G

      Date: 06/18/2025

      This company is completely a waste of time. I have unexplained charges on my account and no one has clear explanation as to what Im being charged for or no clear answers. Been told Someone will call me back and no one has ever called me back. Then I was told that if I was to cancel because Im dissatisfied with no one having clear explanation that I will be charged for the full year of service even though I have not had a full year service. Pure waste of time and money.

      Terminix

      Date: 06/19/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Denise L

      Date: 06/17/2025

      Terminix is not reliable! They are unconcerned, unorganized and mismanaged. We have had both a Termite Contract and a Pest Control Contract since the early 2000s. Although we have continued to pay, they have not done their part to treatthey do come out once a year but does absolutely nothing. At one point, they would place sticks that they would come back to check but that stopped many years ago. Recently, a neighbor had an infestation and we saw a swarm in our driveway so we called them to come and check. They have repeatedly sent the Pest Technician who cannot verify or treat termites. Each time, we have had to wait at least another week for another wrong Technician. Corporate cannot be reached, Managers wont take calls, and, Technicians dont show up. Today, we had an appointment from 10:00 until noon and at 1:00 pm, still no Technician or call. They are not worth the hassle! Not recommended!

      Terminix

      Date: 06/18/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reading the notes on your account, we see that your issue was resolved on 6/18 and management called and spoke with you to confirm. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Thank you again for brining this to our attention. 

      Terminix Executive Services

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