Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Terminix has 443 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

• 

  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

• 

  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

• 

  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

• 

  Terminix

  6387 Technology Ave Ste A Kalamazoo, MI 49009-8193

Review Details

• Review fromXiaoqing J

  Date: 05/04/2025

  1 star
  Terminix is a scam. A guy from Terminix named **** was hired by my tenant to treat mouses at my property located in *******, *****. **** went up to the Attic, then told my tenant there is mold on the wood in the attic. He said the attic needs ventilation to prevent moisture. Then he also said Terminix can do ventilation for us. This house never had mold problem and is only 10-year old. Plus Texas is very dry and mold issue is very uncommon. We went to the property on the next day and went up to the attic to check. There was NO mold issue at all. Some wood had dark paint **** and letters but those are NOT mold. How could the technician from Terminix provide false information to Customer in order for them to pay extra money to repair non-existent problem. This house already has proper ventilation on the roof and no need for the additional ventilation. Terminix technician was very unprofessional and dishonest to Customer.

  Terminix

  Date: 05/06/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromSaivon M

  Date: 05/02/2025

  1 star
  Disgusted and Deeply Disappointed with Terminix I called Terminix to schedule a termite inspection and was quoted "free services"not once, but twice. My appointment was set for Friday. However, on Thursday, I received a call from the inspector, *****, who informed me the service would actually cost $325. He claimed he tried to escalate the issue but said there was nothing he could do. I agreed to keep the appointment.Still unsure, I called Terminix again. After re-explaining what I needed, I was AGAIN quoted "free services" by another agent. I connected the agent with *****, who explained the charge. The agent then admitted, I should have asked more follow-up questions. Thats already a red flag.Then came Friday. My appointment window was 10:00 AM12:00 PM. At 10:30, no word, so I called *****. No answervoicemail. At 11:08, still no callback. I phoned customer service, and the *** said my new tech was *******. ******* called, then tried to rescheduleunacceptable, since my buyer and I were approaching a due diligence deadline. He then said he could come but only for $400$500. I asked why the constant price changes. His response?***** ***** is ***** *****. My price is $400$500 because we dont have the availability.He literally said he was available, just unwilling to come unless I paid more.Both ***** and ******* were rude, unprofessional, and clearly unconcerned with honoring confirmed appointments or consistent pricing. After confirming my appointment THREE times, this whole experience was beyond frustrating.Terminix is disorganized, dishonest, and showed a total lack of integrity. Save yourself the time and headacheDO NOT EVER BOOK WITH TERMINIX.

  Terminix

  Date: 05/05/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate a lead with the information that you provided; however, I am able to address one of the concerns that you had. Termite inspections unless paperwork is being requested for the sale/purchase of a home. Unfortunately, I am unable to pinpoint or discuss the price differential without clarification of the information that was called in when the inspection was requested. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromKenneth G

  Date: 05/01/2025

  1 star
  Cost me ******* to remove a squirrel from my attic. They screwed chicken wire over my end cap breaking it. Leaving holes and broken end cap. They refused to refund my money or repair the damage they caused. They scheduled another visit not even asking if we were available. STAY AWAY FROM THIS COMPANY

  Terminix

  Date: 05/05/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  
  Terminix Executive Services

• Review fromAmy G

  Date: 04/26/2025

  1 star
  Ive had Terminix for a couple of years after discovering a mouse issue. They were great dealing with that issue and doing our regular maintenance. Within the last two weeks, they have gone downhill quickly. I called about an ant issue. They said the didnt have appointments available for that but said I was due for my multipoint inspection. I scheduled that for April 17. I get a text message saying my multipoint was scheduled for April 19 from 8-10. Meanwhile someone shows up on the 17th for my any issue 40 minutes late. Waited almost two hours the Saturdaybof a holiday weekend for no one to show up. When I called, the lady said it was for April 26 but I never had any text or email saying that. Called this morning before scheduled appointment to ensure someone was coming. Lady said it was scheduled for yesterday but was canceled due to shortage in workers. I wouldnt be able to have this done until the summer now. Asked to speak with someone above her; she said she can file a complaint but thats all. Managers need to reach out to their customers so they can fix these issues or at least communicate with their customers who have regular service for years.

  Terminix

  Date: 04/28/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromGeorge M

  Date: 04/24/2025

  1 star
  Terminix sold me the best service they had said they would get rid of everything. They have been coming here for about six months. I started seeing fleas recently. I contacted them, they said they would send someone out but it would be a little over two weeks before they could get here. They showed up today completely unprepared for a flea treatment and said it could not be done today. I should have never seen a flea in the first place since I paid for their top of the line kill everything and let God sort them out plan I called in to cancel my service and they told me they were going to cancel me but I still had to pay the rest of the contract, over $800. I obviously told them good luck collecting. They are one of the worst companies I have done business with in a very long time.

  Terminix

  Date: 04/28/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services

• Review fromL. K.

  Date: 04/24/2025

  1 star
  Last week I called Terminix about an animal caught in our chimney. They sent out ******* whose service area is ***********************. She diagnosed a bird and that it would eventually find its way out. In the mean time we mentioned we had mice invasion in our garage, but after finding their entry point and sealed the gap, no further problems. She then inspected our home and garage and suggested as a "preventative measure" to install a metal band below our cedar shakes around the entire perimeter of our home and garage at a cost of more that $4000. Since we were concerned about the aesthetics and cost, we passed on that offer. She then suggested an alternative: apply a "special caulk" around the ENTIRE perimeter of the house and garage.. She said that her team of three workers would take "the better part of the day" to finish the job. The cost: $2600. We agreed.The Terminix team of three men Camden the next day and completed the job in 60 minutes! No perimeter application was done. All they did was fill a few holes with "special steel wool" and repaired two vents. When asked why they didn't do what we had expected, their reply, "it wasn't necessary."This is clearly a **** by Terminix ******* on a 70 and 80myear old couple.I complained to the company without any response. She must be working on commission. My credit card will hold up payment. ***** ****** and ***** ****** Cape *********, ME

  Terminix

  Date: 04/25/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

  L. K.

  Date: 05/03/2025

  I have stopped payment on my **** card and submitted a letter of explanation and the contact information including a sentence to put "metal strips along the perimeter of our home and garage 2400 linear feet." As reported earlier, only a few holes were filled with steel wool. I reported this Terminix "scam" on our local community board with over with over 3200 views and twenty negative comments about the company. With at least a dozen similar companies in the ******** area, I suggest Terminix remedy this situation immediately by returning my money. I will then report to the community this response.

• Review fromEmily D

  Date: 04/23/2025

  1 star
  We hired Terminix to get rid of rats in our attic. When given the exorbitant quote ******* husband asked for a moment to speak privately. The lady just sat and stared at us. We were given no contract to read over and just told to sign here. What we believed we were paying for was, insulation and ALL rats sucked out of our attic, sanitizing, new insulation (that was supposed mixed with a rat deterrent) then they would seal up the spots the rats were getting in. Turn out all that is in the contract is insulation *********************** The morning of the service the crew was sent to the wrong address & was arguing with me they they were there.The insulation removal crew was nice, but they did not remove all of the rats. When the crew came go blow in insulation the sanitation job lasted about 1 minute, if it was done at all. They claimed they did, but my husband was watching the whole time and never saw any type of cleaner. They blew in the bare minimum when we had our attic full of insulation. If they werent going to replace the amount they took out we should have been told upfront that they do the bare minimum. No rat entry way points were sealed. That night we heard many rats in our attic. When we called it took a week to head back from anyone. We called multiple times. Mind you, they first came out within 4 days of me originally calling and were very responsive. When they came back out the boss admitted to us that the insulation has NO rat deterrent. They did a fast shoddy job and left. My husband had to kill the rest of the rats himself. We still have rats. We choose to go with Terminix because they claimed to have awesome rat deterrent insulation, they would sanitize and seal up all the entry points so we no longer had rats. We owe thousands of $$ and are having the same problem as before they came. Probably worst because with less insulation our entergy bill goes up. THEY ARE SCAMMERS AND A HORRIBLE COMPANY.

  Terminix

  Date: 04/24/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromMatthew M

  Date: 04/22/2025

  1 star
  Had wasps that I needed taken care of. Wasps like to get into these cinder blocks that sit around the edge of the driveway as a retaining wall. I figured the guy would have picked up the concrete slabs (like I did an hr ago full bee suit and all) but nope he just sprayed around the outside of the wall. I watched him on my door camera because I wanted to look and see if he was actually taking care of of them. He said he was going to to dust. He also put on the REPORT that he used dust, HE NEVER ONCE used any dust all. He was here for a matter of 20 minutes. So I get a first initial charge $220. Call me if you need me to come back any time yeah okay bud. This has to be the worst extermination company Ive ever seen. You want me to continue to pay another $150 quarterly for WHAT? To spray around the areas NOT TREAT A THING. And then leave??? Oh we include mice and ants too.. thats great, I dont want you stepping foot in my house. The fact that I cant get a refund because he came and gave the first service is atrocious. Call yourself a company, just one giant scam, paying people who dont have a clue what there doing to do a job that is sometimes crucial to have knowledgeable help. Shameful.

  Terminix

  Date: 04/24/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromM. D.

  Date: 04/22/2025

  1 star
  Terminix is a scam.I had a one-time service done. I declined all future services at that date. I have the contract from them saying that. Every time I got a Terminix call, I told them I didn't want their services and to stop calling me. A year after the initial date, I got an email saying they were billing me for ongoing services. I called the date I got the email. They said I had a service agreement with them. I denied that and told them to cancel everything. They did so. THe next day they withdrew the money anyway. They were kind about setting up a refund; however, it is going to take 3-5 days. They gave me 24-hour notice of an account I never wanted and never used but won't refund my money for 3-5 days.

  Terminix

  Date: 04/24/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We are working to get your refund to you as soon as possible; however, 3-5 business days is the standard processing time for refunds. Again, we apologize for the delay and thank you again for bringing this to our attention. 

  Terminix Executive Services

  M. D.

  Date: 04/29/2025

  I think you missed the point: It is the scam of signing people up for an annual contract when they only wanted a one-time service.

• Review fromTim G

  Date: 04/22/2025

  1 star
  tl;dr: Atrociously scummy company. Will never recommend to anyone, and would even go so far as to suggest anyone using them stop. Repeated no-call no-shows, unhelpful customer support, and confusing (at best) or malicious (at worst) contract verbage.----Appears to be breaching their own contract.Cancelled my service early, and paid out the Early Termination Fee (described in my contract as the remaining balance of my initial term). That ended up being short by ~$20 due to some error within retention, or the customer service reps. ***** I'd be content to pay this, as the math checks out.HOWEVER, they're now demanding an additional $180 on top of the missing $20 as the "early termination fee", even though that's not what is in the contract I signed, and would result in me paying significantly more than the initial term balance.

  Terminix

  Date: 04/24/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

  Terminix Executive Services