Complaints

This profile includes complaints for PMC Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMC Property Group

  1608 Walnut St Ste 1400 Philadelphia, PA 19103-5446

• 

  Rodgers Forge Apartments

  6809 Bellona Ave Apt B Baltimore, MD 21212-1222

• 

  PMC Property Group

  266 Pearl St Hartford, CT 06103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject:Complaint Regarding Failure to Process RefundTo Whom It May Concern,I am filing this complaint regarding "PMC Property Group" for their failure to process a refund of $500 as promised. Despite being assured that the refund would be issued within 5-7 business days, the company has failed to follow through, and my attempts to resolve the matter directly have been unsuccessful.Details of the Complaint:Company Name: PMC Property GroupAddress: **********************************************************************************, ***** Date of Transaction: 11/08/2024 Amount Owed:$ 500 Reason for Refund: My application was denied.Promised Refund Date: 11/25/2024: Refund was promised to be processed on 11/15/2024, The refund did not get processed until 11/25/2024. Today is 11/26/2024 I still have not received any of my funds. Attempts to Resolve:I initially requested a refund on 11/15/2024. On 11/22/2024, I contacted the company and was informed that the refund had not been processed. I have repeatedly tried to reach out to the company to resolve this matter, but they have not provided a clear explanation or solution.I asked to be given a check due to the unusual circumstances. They keep telling me, "That's how the system works."Desired Resolution:I am requesting the BBBs assistance in urging PMC Property Group to immediately process my refund of $500. Additionally, I request that the company improve its refund processing policies to prevent such delays in the future.Supporting Documentation:I have included the following documents to support my complaint:- Proof of purchase - Written communication with the company regarding the refund request- Any additional evidence supporting my claimContact Information - Name: ****** *****- Address: *************** - Phone: ********** - Email: ***************************** you for your assistance in resolving this matter. I look forward to your response.Sincerely,****** *****

  Business Response

  Date: 11/29/2024

  This deposit was refunded to the prospects debit card on 11/25. The transaction report is attached.
  

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into apartment 204 at *************************************************** on November 21, 2023. When we moved into the apartment, which had been vacant for over a month before moving in, the **** system was not working. This was our first of three documented **** maintenance requests we entered at the property on November 21, 2023, but many other residents in the building also filed maintenance requests for their **** systems not working. This has been a building wide issue, and the company would take weeks to months to fix the issue. We did not have a working **** system until December 23, 2023. The second documented **** maintenance request was made on April 15, 2024. The **** system was not fixed until the end of June 2024, so for over 2 months we did not have a working **** system. Our third request was sent directly to the property management office on October 17, 2024 that our **** system was not working again. It is now November 13 and the **** system is still not working. Our lease end date is 11/20/2024, but the company is trying to force our hand to a lease renewal when they are not upholding their obligations as a property manager to have a working **** system. Below is the confirmation number for the complaint filed with Baltimore City Code Enforcement: 24-00975058. We also filed a complaint with Baltimore City Code Enforcement due to suspected mold growing in areas of the building. The confirmation code for the suspected mold is 24-00975078.

  Business Response

  Date: 11/13/2024

  Hello,

  
  Thank you for your message. We apologize about the Hvac and other issues. *** takes these matters seriously and works to address all issues in a timely manner. ****** *****, Property Manager, is in contact with the resident and is working on an amicable solution and to honor the request. She is in direct contact with Mr. ******* and is providing our plan today.

  Thanks,

  Management

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in to *************************************************************** in March 2024. We have received extremely high HV** bills over the last few months. Specifically charged $374.07 from May 8th-June 6th. And $506.96 from June 6th-July 10th. We have yet to receive any other charges since then, and it is September 18th. We live in a two-bedroom unit. Our ** at the time was not strong at all and once receiving these high charges, we reached out to the property group because we believed the ** was not functioning properly. On July 22nd we were told "we will be replacing your unit and I will let you know the compensation after we have 1 month of billing with the new units." We thought this was fair at the time. The units have not been replaced and they are now saying this was a 'mistake' and we are expected to pay these charges despite mutually agreeing on this solution. The maintenance people have acknowledged multiple times our ** units were not working properly. I have communicated with the property manager as well as *********** Management Systems). Our portal is not updated.

  Business Response

  Date: 09/18/2024

  Dear *******, 
  
                  On July 18th, you notified our property manager that your bill was high ($375.00) and that the unit in your living room wasnt producing any air. 
  
                  On July 18th, The contractors arrived to look at your **** units. They found a condensation leak that they may not have been able to fix which would require the unit to be replaced. They were able to fix it. This did not affect the performance of the unit and all 3 units were producing 67 degree air. 
  
                  Only July 19th, while I was still under the impression that the unit needed to be replaced, you were told it would be, and we would look at the following months billing cycle to determine a compensation. 
  
                  **** contractors returned and determined that all 3 **** units were still working properly. 
  
                  On August 3rd, you reached back out to the manager. They in turn reached out to the contractors that came back out again to look at your units. Upon arrival, all 3 units were running properly and producing 67 degree air. 
  
                  On August 21st, you submitted a work order that the temperature outside has dropped and your apartment is now comfortable. You were still concerned with the high bills
  
                  On August 27th, your property manager reviewed all of your bills, meter readings and usage for each unit in your apartment and found all units receiving proper kilowatt readings. The bedrooms were using the highest amount of kilowatt usage. Your bills were also in line and consistent with the other apartments like yours. Your living room ceilings are over 20 feet tall with over ******************************************************************* extreme temperatures. 
  
                  On September 18th, we reached out to you about the outstanding balance on your account and the **** unit bills were brought up again. We explained to you that the billing was accurate and your **** units were working properly. We cannot issue a credit on **** charges when no issues were found with the **** unit or the billing which is accurate. 
  
  
  ***** L. ********

  Customer Answer

  Date: 09/30/2024

  I sincerely apologize for the delay. We originally sent complaints related to the ** units on July 6th and again on July 9th and again July 16th. Please see attachment. Once seeing the high bills, I emailed directly on July 18th, please see attachment. These work orders were marked completed and yet we did not receive any notification of what was 'completed.' We wanted to talk in person with maintenance rather than them enter when we are at work and write a note without any confirmation that work was done. July 18th was not the first time PMC was notified. On July 18th the units were not fixed. You can see my message sent to ***** on July 19th, the contractors confirmed (verbally in our apartment) that the units were not working properly, hence the solution to replace them. On July 18th/19th the units were NOT producing 67 degree air and this was NEVER confirmed all was working on July 19th. The opposite was confirmed. On August 5th ***** said she would reach out to the contractors again regarding replacing the unit. That is a full month of ** issues with no solution. The discussion continues again in late August, please see email chain, this is the first we were told that the ** was 'fine' and that there was no replacement coming. Our bills exceeded $300-$400 at this time. Following my August 21st request, cardboard filters were placed in our units. See photo. After the first billing period we were very cautious about keeping our units off. The living room one is rarely turned on since we realize it is difficult to cool that room given the large ceilings and windows.

  Customer Answer

  Date: 09/30/2024

  Attachments

  Business Response

  Date: 10/01/2024

  Good morning. We understand that there was an initial miscommunication with the manager regarding the replacement of your **** unit. The only issue your unit had was the condensate drip pan was cracked. With these units, they often cannot be repaired resulting in replacement. This was not the case for your living room unit and it was able to be repaired. This does not affect the usage consumption. 
  
  The manager also explained to you that they would seek a credit AFTER the next billing cycle to see if there was a difference. The usage was still the same and the high readings were coming from the bedroom **** units, not from the living room. Since there was nothing to reflect that the **** unit was causing higher than normal consumption, issuing a credit was not justified.
  
  Each time a contractor was sent out to look at your units, the units were all reading 67 degree air temperature. 
  
  We have attached the following documents for you to view (you also have access to these charts through your EMS3 account) 
  
  -Meter reading Date which shows bi-weekly usage and when your electric charges spiked
  -Average daily consumption report and kilowatts used
  -baseline of electric usage and **** usage
  -All Bulls for the past 6 months. 
                  - A is living room usage
                  - B is bedroom usage
                  - C is bedroom usage 
  
  If you would like to schedule a meeting between your manager, EMS, the **** contractor and an electrician, we will be more than happy to set that up. After multiple visits, meter checks and **** reading, a malfunction or performance issue with your living room **** unit is not detectable. We also compared usage to similar style apartments with 3 systems, two residents and high ceilings. Your usage is either in line or lower than that of the comparable units.

  Customer Answer

  Date: 10/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22304335
  
  I am rejecting this response because:
  We were not notified this repair occurred and certainly not on July 18th. I had trouble attaching the email chains but hope they are now. I have been reviewing the *** accounts and considering we had all units off for a portion of July & August I am having trouble understanding how the prices are so high considering our living room unit did not produce cold air for much if not all of June/July. I have asked about Kilowatt per Hour from both PMC and ***. Now that the temperatures are cooler I'm not sure a meeting would be helpful now. Again we were prepared to be re-compensated and I am not sure how it was decided there were no issues at all considering these messages and our in-person communication with maintenance and contractors.
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/03/2024

  We have provided all of the documentation as well as your usage that is monitored. These have all been proven to be correct. 
  
  At this point in time, we can only waive your late fees and all utilities need to be paid in full no later than 10/20/2024. Your current outstanding balance is $1462.67. 
  
  Per the terms of your Free months Concession agreement that we gave you in the amount of $2195.00, 
  The above concession is contingent upon the Residents continuous compliance with the lease Agreement. If at any time the term if the lease agreement the Resident defaults under the Lease Agreement, including without limitation Residents fail to pay rent or other charges under the Lease Agreement in a timely fashion, the forgoing concession shall be deleted from the Lease agreement as it had never been a part of the Lease Agreement, and the Resident shall immediately owe the full amount to the Landlord. 
  

  Customer Answer

  Date: 10/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22304335
  
  I am rejecting this response because: We feel this is unfair and we are being taken advantage of due to your improperly working appliances. Our apartment was not properly inspected prior to our move in. Our stove was not working and was replaced (months after move-in), we have had constant cockroaches (at least 20) and extermination issues in our apartment that were not addressed, and extremely disappointing AC issues and outrageous bills. A 5 bedroom house doesn't have AC this high. It wasn't even working. Every maintenance and 'exterminator' who have been inside say it is too hot in here. No wonder the cockroaches love it here. We were told it is warm in the winter... we will see since we have neighbors sending us Amazon heaters they use to lower the bills. It's not right to force your tenants to completely turn off appliances to afford to live here. We have made all other payments on time and have spent way too much time trying to figure out these issues. We are not bad tenants and your property management group takes advantage of people. 
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 10/20/2024

  My roommate and I received multiple 'eviction' emails. Therefore, we paid the $1400 bills because we were afraid of getting evicted. We are eager to hear the decision made by the BBB and would still like to pursue not only reimbursement but livable living conditions. Now that the outdoor temperature is warm again, our apartment feels like a sauna. A cockroach infested sauna. No room in our apartment right now has a live-able temperature. We can not sleep here. The hallway is probably 15 degrees cooler than any room in our apartment. It is OUTRAGEOUS paying these bills when the ** does NOT work.

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm currently a resident at The *********************** in ************ currently managed by PMC Property Group. I'm writing out of concern for the residents of this building. The elevators of this building routinely are out of service. There are three elevators for resident use and on several occasions all three have been none operational. This causes residents to have to climb up to 18 flights of stairs. This is a safety issues as there are elderly people and individuals with asthma how have trouble climbing this many stairs. What's frustrating is that even as I write this complaint the elevators are currently out of service. They have been none operable for approximately 36 hours. There has been no communication from the company about the status of repairs. All three elevators have been none operable on several occasions. See dates below of known outages in which all elevators were out of service:9.16.24, 9.10.24 1.18.24 12.3.23 As a resident I've proactively submitted work orders when one or two elevators have been out of service in an attempt to avoid a worse case scenario of all elevators being out of service.I encourage the BBB to address bring these concerns to leadership of PMC Property Group and advise them to change their operating practices.

  Business Response

  Date: 09/17/2024

  ?Good afternoon,
  
  We apologize for the inconvenience of the elevators being down recently. Our maintenance team was able to come out over the weekend with the elevator team and restore service. On Monday, we emailed the building informing them of the interruption and repair. If you did not receive the email, please let us know, so we can make sure that we have your proper contact information. 

  Additionally, we are actively working with our elevator contractors to decrease these occurrences. We apologize for the inconvenience. 

  
  We truly appreciate our valued residents bringing these matters to our attention, and we will continue to work to remedy your concerns.
  
  
  *** *******
  Portfolio Manager
  PMC  Property Group
  *******************************************************************

  ************************************************************

  C: **************

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this building on August 1, 2024. DO NOT MOVE HERE. I heard some bad reviews but because of the price and location I decided to take a chance. The unit I moved in too is uninhabitable and ***** INFESTED. After telling the leasing office, I was told I had to wait a week before they can fumigate it. After a very minimal fumigation that my unit is still ***** INFESTED. Imagine paying $1200 to live with roaches. The leasing office has ignored my emails, The leasing office is essentially non existent. The property manager ****** lied to me about prorating my rent due to the fact that I had to live with ROACHES for a weeks, and will not answer my calls or emails. This place is a scam. The amenity space is molded to the point where you cant even spend more that 5 minutes down there without passing out. Its also constantly flooded. The trash rooms are downright disgusting. ***** infested and a smell that will make you pass out. There are random homeless people who sleep in the lobby because there is no security in the building. There is f**** smeared on the floor in ********************** It is clear that PMC properties does not care about their residents at all & spends the NOTHING to provide, peace of mind, safety or cleanliness for residents. PLEASE DO NOT MOVE HERE. I have hired a lawyer and plan to sue to end my lease early. This should be illegal and it makes no sense why a corporation of this size could be SO NEGLIGENT. Risking the health and safety of their residents with no care or regard

  Business Response

  Date: 09/12/2024

  We truly apologize for the issues you have been experiencing as they relate to pest control, building security, and communication.
  
  We can assure you that we work with a reputable licensed pest service entity. Although it is to my understanding that we already serviced the apartment, we are more than willing to reschedule as many service visits as necessary to eliminate your pest problems. There are many treatment options available that we are more than happy to discuss with you.
  
  We completely understand your frustration with the local area trespassers and are actively working with the Baltimore *********** and local community partnerships for resolutions. We have increased our security patrol guard hours and have worked with our vendors for safer, more reliable entry door locks. We can assure you there has been a significant decrease in trespasser activity since these actions have been implemented.

  Our team is also addressing the common areas you referenced to make sure any issues are resolved.

  We will be discussing further remedy actions with you directly, in the hopes of showing our dedication to our valued resident. 
  
  Thank you,

  Management

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/9: bathroom ceiling was leaking.Called PMC immediately to report the leak. A representative came to fix the leak & left a note. Cardboard was placed over leak. 8/10: Found that the water logged cardboard was saturated and that damage had become more severe. I placed an emergency maintenance request.I emailed PMC Management. A PMC maintenance employee came to fix the leak. He was unable to stop the leak. The maintenance employees removed the damaged drywall and found that there was extensive mold growing due to the leak.8/11: E-mailed I asked for supervisor contacts for PMC management and provided updated photos 8/12: Maintenance employee stated the repairs could wait until Monday.PMC stated the leak was small. plumber was scheduled to come by on Tuesday 8/13. 8/13: notified PMC that Insulation was placed into the original hole and had began to soak up water causing additional damage to the ceiling.8/14:PMC stated the repair would be made on Tuesday 8/20. PMC notified me that unit 804 was available for me to use the shower.I emailed regarding accessing unit 804 to use the shower. I emailed PMC that there was now a cockroaches in my shower due to exposed holes in my ceiling. 8/15:There was no communication from PCMs representatives.I was still not provided access to apartment 804 to use the shower.8/16 : emailed PMC about unit 804 to use the shower, & asked for contact information for a supervisor for the 4th time. Management expressed that PMC does not offer credits but she would ask for one due to the circumstances. I went to the management office. Front desk clerk told me there were no employees in the office. I walked down & found management in the office. She proved a key to 804 but refused to provide supervisor contacts. 8/17-19: PMC provided a hotel. Has not reimbursed fees. 8/20-22: water turned off for hours for repair. 8/29: final repairs to ceiling are still not completed and no compensation has been provided.

  Business Response

  Date: 08/29/2024

  
  This has been fixed since last Thursday, 8/22 and she has had full use of her bathroom since then. The hole was covered temporarily until the painter could come out.  I had him scheduled earlier in the week to patch it the second the plumber was finished but it went 3 days longer than we expected it to go.   **** was there Monday to patch the drywall and spackle. He was not in Tuesday or yesterday moving his daughter to college and is returning today to sand and paint.  She has had use of her bathroom since Thursday.  We kept her updated throughout.  We resolved it all as quickly as possible.

  Customer Answer

  Date: 08/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22211085
  
  I am rejecting this response because:
  After three weeks, my apartment remains in a state of active repairs.
  
  The water leak was reported on 8/9/24. The water leak was repaired as of 8/22, nearly 2 weeks after the leak was reported to maintenance. The holes in my ceiling were not repaired until 8/26, over two weeks. As of the morning  of 8/29, the final repairs have not been completed. 
  
  I was emailed that a gentleman named **** visited my apartment to continue the repair on 8/28 yet in the response it was stated he was off both Tuesday 8/27 and Wednesday 8/28. 
  
  I am disappointed by the conflicting communication by PCM. This situation has cost me financially and has affected my mental health. I did my due diligence in reporting the water leak but I feel as if I have not been afforded the same respect. 
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/04/2024

  The leak in this unit was repaired on 8/22.  It was a big job and caused the water to be shut down 3 days on a row to complete it. The repair was delayed because 1) we had to give notice for the water shutdown to the tenants and we had a fire and sprinkler inspection in progress and needed to complete that before we could shut down the water.  **** was scheduled elsewhere on the 23rd which was a Friday and went on Monday, 8/26 and replaced the drywall and spackled.  He was out on Tuesday and Wednesday but returned on Thursday of last week and put a 2nd coat of spackle, allowed it dry overnight and was back on Friday, 8/26 to sand and paint.  The unit was cleaned every day after whichever contractor that was there was done.  The repair looked great and the tenant let us know she was happy with the repair as well. In addition to paying for three nights in a hotel a $250 credit was also offered. 

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at ************ since November 2023. I pay my rent and my utilities on time each month and I have not had any complaints from my neighbors. In March 2024, I started seeing roaches in my apartment. Since March 6, 2024, I have put in ************************************ my apartment. As I am typing this complaint, there are currently roaches in my apartment. Maintenance has responded by spraying, yet the issue continues. I have asked to have the holes patched, and that has not occurred. I have sent emails about this issue to the property manager on the following dates: 3/7/204, 7/24/2024, 7/25/2025, 7/28/2024, 8/1/2024, 8/6/2024, and 8/17/2024. I have also requested a meeting/phone call to discuss an apartment transfer at least three times. I am yet to have a phone call to discuss this matter. I have spoken to other tenants on this floor and they do not have roaches in their apartments.Roaches carry diseases and can be extremely harmful to people who are immunocompromised. I have two autoimmune diseases, therefore, I cannot live in an apartment that has roaches. I have made this very clear in my maintenance requests and my emails. I am not able to touch roaches. I have waited days in my apartment, breathing in ***** saliva and feces, because maintenance often takes days to answer my maintenance requests. I have been forced to sleep elsewhere because of this issue. I have also been told that this is not an infestation. I have seen at least 16 roaches in the span of 6 months. There have been times when I have put a request and I have seen multiple roaches. I recently received a message about renewing my lease, in which my rent price would increase. I am not willing to renew my lease and pay more money to live in an apartment that has roaches.

  Customer Answer

  Date: 08/20/2024

  They finally replied .

  Customer Answer

  Date: 08/21/2024

  The business finally responded and honored my request. Is it possible to close this complaint?

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business did not return security deposit and rent credit. While moving my daughter in to ********************************* in January 2023 to attend **llege, a water sprinkler was accidentally hit with the **uch causing water damage to the apartment building. My insurance ** financially settled with PMC properties for the damages one year after the incident. After leaving the apartment in good standing (rent paid on time), we asked for our security and rent credit back and were told that we cannot get it back because they "applied it to the balance of the water damage". (even though it was financially settled by the insurance **mpany) The damage total balance was applied to the rent ac**unt within weeks of moving in and accrued late fees and penalties every month that we didn't pay the full damage balance. Despite the lawyers telling the **mpany that they had to separate the 2 ac**unts. They didn't. Our rent agreement was supposed to be separate from the **st of damage. My daughter repeatedly called PMC and left multiple emails and messages with *************************** at the **************************************. He never returned her calls and responded to her emails saying "I will get back to you", and never did. I finally called yesterday and he answered and said he would get back to me. I called him again today and he said that the security and rent credit was applied to the damages so we would not be getting it back. So the **mpany took the settlement from the insurance **mpany and would not give us our money back. This million dollar **mpany should be ashamed of themselves. The year of stress of being trapped in a place where you keep getting threatening monthly letters that you must pay (damage) balance in full or you will be evicted. I want the money that is owed to me.

  Business Response

  Date: 07/31/2024

  We believe this to be an error on our end, and if so, will be refunding the balance on the account. *************************** is confirming with accounting and will be in touch with the former resident.

  Customer Answer

  Date: 07/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  
  

  Customer Answer

  Date: 09/16/2024

  I agreed with the companys admittance that they made a mistake. I was notified the following day from *************************** that I would receive my money in 2-3 weeks. It is over 6 weeks and I have not received my money. And I have tried to email ****** on 2 occasions and he is not returning my emails. 

  Customer Answer

  Date: 09/16/2024

  I agreed with the companys admittance that they made a mistake. I was notified the following day from *************************** that I would receive my money in 2-3 weeks. It is over 6 weeks and I have not received my money. And I have tried to email ****** on 2 occasions and he is not returning my emails. 

  Business Response

  Date: 09/18/2024

  Hello,

  We apologize about any delays in communications. There was an internal accounting issue that resulted in the delay. *** contacted the Femenellas today, and gave an update on when they should expect their check. He also provided his contact information should they need to get a hold of him in the future.

  Best,

  PMC

  Customer Answer

  Date: 09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morning, I've been without AC for three weeks. I've sent multiple emails to the property managers and submitted many maintenance requests regarding my **** repairs. Every summer and winter for the last two years the **** breaks down and I go weeks or months without AC during the summer or Heat during the winter. I've had two ER visits and the property managers refuse to share any information about the repairs. The apartment reaches as high as 91 in the home plus humidity. The windows can't open and the **** technicians have broken the system now allowing a refrigerant leak to happen in the home. Meaning that air would consistently blow from the vents without stopping, this has now caused a energy bill of $390 which is far from my usual bill of $97.

  Business Response

  Date: 07/30/2024

  We deeply apologize of the inconveniences you have experienced due to the a/c outages and subsequent repairs.
  
  As we have communicated with you previously, there is a specific part that is required to complete the necessary repairs for the **** system. 
  We appreciate your patience and have extended our Hotel Reimbursement Policy of reimbursement of a hotel stay up to $120.00 per night, to accommodate your housing needs in the interim, while we get a precise delivery and installation date for the part and its repairs.
  We will also be issuing a credit towards any increased **** and or electricity bill charges associated with the malfunction of the **** system.
  Additionally, once all repairs have been finalized and the air conditioning has been fully restored, we will also be issuing an inconvenience credit.
  
  We truly appreciate your patience and understanding .
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I applied to ****************************************************************** in May and gave $600 ($100 for the application fee, and $500 for the holding) I was moving in a rush for June 1. I contacted PMC , specifically **** since she is the one I gave the money too. I was ignored for 3 weeks straight and was forced to apply to an apartment somewhere else. *** asked her to return the money almost 3 weeks ago and I was told I would get it in 5 days. I have not gotten it and she continuously ignored my calls. I understand the application fee is non refundable but I would like it back since I was told that **** never put the application in. I am very upset and I am reaching out to get my $600 back because I have bills that need to be paid.

  Business Response

  Date: 06/11/2024

  Hello,

  Thank you for your email. We refunded the $500 to the card on file. The application costs are non refundable. If the prospect did not receive this, they should reach out to *********************** directly. **************************************

  Thank you,

  PMC