Complaints

This profile includes complaints for PMC Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMC Property Group

  1608 Walnut St Ste 1400 Philadelphia, PA 19103-5446

• 

  PMC Property Group

  266 Pearl St Hartford, CT 06103

• 

  Rodgers Forge Apartments

  6809 Bellona Ave Apt B Baltimore, MD 21212-1222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *****, ** and I am relocating to Philadelphia, ** on July 1st 2024.I applied to 220 S 16th Philadelphia, PA ***** which belongs to PMC Properties. There was $50 for the Application and $500 deposit.Before applying, I asked my leasing agent, ************************* <***************************************>, if these amounts were refundable. The answer was "The application fee is not, but the deposit is."On Monday I received a Welcome letter and I requested the measurements of the apartment to be taken. On Wednresday April 10, ***** and Assistant Property Manager, ******************* <*********************************> went to the unit and called me on camera. The unit ended up being too small, and I told ***** that.I sent an email to the Property manager cc ***** and ***** and also asking for their assistance in showing me other properties. They did not answer to my request to see other properties.The folowing week, I called to request a refund of my deposit, and a young lady from the oofice, I believe oit was ***** told me "Your check is on the way, we do not refund the money directly to your credit card, but you will receive a check instead" On Monday, April 22 I received a letter saying that they were forfeited my deposit.I signed the Application, but I never signed the final contract, because I needed to see the apartment first. I paid the $500 to keep a hold on the unit until I was able to see it. They were lying from the beginning till the end of the process to keep my money and they took advantage that I was not there to show me the property after I paid the deposit.Plus, this is for a unit that I was going to move in on July 1. They put the unit on hold for me for two business days with a two and half month in advance.It is evident that PMC Properties engaged in a pattern of deceit from the outset of this process, I felt cheated and mocked by all their lies.

  Business Response

  Date: 05/09/2024

  To Whom It May ******************** style="font-size: 0.875rem;">We are in receipt of the applicants complaint and understand the applicants concerns. We are reimbursing the applicant $500 deposit. 
  

  If you have any questions or concerns, please contact the Property Manager, *********************************** at **************************
  

  Customer Answer

  Date: 05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In fact, today, Thursday, May 16th 2024, I received a $500 check corresponding to my refund.

  I really appreciate the support provided by BBB. Thank you so much.
  
  Regards,
  
  ***********************
  

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a complaint against PMC for their persistent failure to address HVAC issues in my apartment at *** * ******* **, Baltimore, where I've resided since December 2023. Despite numerous maintenance requests and communications about the malfunctioning HVAC units, PMC has consistently failed to resolve the issues promptly. Here's a summary of the events: On Feb 14, 2024, I reported a "CH 03" error with the smaller HVAC unit in the back bedroom, which remained unresponsive despite a technician's inspection. On Feb 16, 2024, despite temporary measures taken, the root cause of the heating issues in the building, including my unit, remained unresolved. On Feb 19, 2024, PMC claimed to have fixed the HVAC issue, but the smaller unit in my bedroom remained dysfunctional. On Feb 21, 2024, I communicated via email, stressing the ongoing non-functionality of the smaller unit and issues with the larger unit in the living room/kitchen area, which shut down with a "CH03" error testing AC use. On Feb 23, 2024, HVAC technicians identified the need for a new thermostat in the living room and a new board for the small HVAC unit. On Feb 28 I made a formal request for the issues HVAC techs identified Feb 23rd to be addressed and repaired. From March 16-20, Despite sporadic functionality in the larger unit, both units continued to malfunction, displaying the "CH03" error code repeatedly and going unresponsive. On March 25, I filed an emergency request due to the unacceptable temperature drop in my apartment. PMC failed to respond or communicate regarding the issue's resolution. As a paying tenant, I expect prompt and efficient maintenance services from PMC, which they have failed to deliver, breaching their responsibilities as property managers. I am deeply concerned about the consistent non-functionality of the AC unit, crucial for maintaining a habitable living environment, particularly in Baltimore's extreme summer heat conditions.

  Business Response

  Date: 03/28/2024

  Hello,

  We apologize for the inconvenience. We were able to address the issue today and the heat is working properly.

  Management will be reaching out about a credit for the inconvenience today.

  Thanks,

  PMC

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/24 I put in an application to move into **************************************************************************************. As part of the application I had to put down a $500 holding deposit. The application was denied the following day, but I have still not gotten my holding deposit back as of 3/8/24. I was assured the deposit was reversed on 3/2/24. I have reached out to the leasing agent via her cell phone twice today (3/8/24) and email yesterday (3/7/24), as well as attempting to get in touch with the company directly.

  Business Response

  Date: 03/11/2024

  Hello,

  Regarding the return of your holding deposit, we want to assure you that we value transparency and adhere to the guidelines set forth in the signed agreement. As per our policy, we have 30 days to process the return of the holding deposit If the Landlord elects to not rent the Property to the me, the Landlord will return the Deposit in full within thirty (30) days of providing me with notice that it will not lease the Property to me. Rest assured, we have promptly initiated the refund process and will provide you with updates along the way.

  Best,
  

  ********************* (********************************)

  
  

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had multiple maintenance requests (leaking roof -- repeatedly, broken dishwasher, leaking fridge, faulty dryer -- repeatedly) and have been blamed by a hostile maintenance worker (the same worker each time). It has caused undue stress and been a violation of our leasing contract. The property manager claims to be working on all of these things, any it took 6 months and several contractors to fix a simple leak. The internal damage has not been repaired. The maintenance worker also turned off a faulty fire alarm without notifying the tenants standing outside or investigating the building, which is a violation of fire code and basic human decency. We pay around $1,295 a month (before the pet fee) not including utilities for this apartment, and the treatment of myself and my partner from the hostile maintenance worker is unacceptable. Maintenance is to the benefit of the building and the tenants, and it is only the tenants currently putting in any effort to maintain.

  Business Response

  Date: 03/06/2024

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced due to maintenance issues.
  
  
  As we discussed on the phone yesterday, we take these matters seriously and are actively addressing them. Our team is currently investigating the issue with the maintenance worker and will address his behavior.
  
  
  Regarding the maintenance requests/appliances, we apologize for the delay in resolving these items. We are working diligently to address all outstanding repairs and appliance issues and have taken steps to expedite the process.
  
  
  Furthermore, we acknowledge the incident involving the fire alarm. We will be reviewing our procedures to ensure that incidents like these are handled appropriately in the future.
  
  
  We value you as a tenant and appreciate your patience as we work through these issues. Your satisfaction and comfort are of utmost importance to us. 
  
  
  If you (or the *** have any further concerns or require immediate assistance, please do not hesitate to reach out to our office/**** directly.
  
  
  *********************
  
  
  ********************************
  

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -multiple packages stolen -period of time security on door broken -security guards that watch tv and dont provide any true security -amenities taken away due to security issues -urine from animals all over building and aggressive dogs -heat not working then told it was fixed(despite this not being true)-unanswered emails -repairs on shade not being addressed for multiple months and marked as fixed -human vomit in elevator

  Business Response

  Date: 02/08/2024

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced. We truly value our residents and we want to address some of your concerns in hopes to assure you that we take each matter seriously and will continue to do our best to meet our residents' needs. Additionally, we are happy to discuss a credit for the Hvac issue. ********************* will be in touch regarding this.
  
  We are sorry that you have not received some packages from the delivery carrier. While we are more than happy to assist in any theft claim you file with the police, we must remind residents of the PMC Property Group package policy (Section 19.G) of the lease agreement.
  
  As we cannot eliminate accepting pets at our communities, we routinely send pet policies, rules, and regulations to all residents, and if a pet urinates in a common area, we will clean it up and address this with the owner.
  
  We understand your frustration during the short period the fitness & amenities space was restricted; however, as we notified all residents, there was a serious vagrant and trespassing concern in the local community, so we had to take necessary steps to ensure the safety of our residents and staff, while working with our security team on more effective strategies. Our residents and staff safety are our first priority. 

  We truly understand your concerns with the behaviors of some security guards and have spoken with the companys owner for corrective action to ensure they provide the level of service PMC Property Group requires.
  
  If there are any future door access errors, we will continue to notify and update all residents, schedule necessary repairs, and provide temporary access, as we have done in the past.
  
  We apologize for the miscommunication with the heating loss. We were advised by our HVAC vendor that the heating was restored so we sent the update advising the repair was completed. 
  
  Once you placed the service request for the shade, we submitted the order request and were provided with a 6- week delivery period. 
  Our maintenance technician incorrectly marked the ticket as completed; however, it should have been marked as "waiting for parts" and we have ensured the correct notations are marked going forward.
  
  We strive to do our very best each day in providing an exceptional level of service for our residents and appreciate your welcomed concerns.
  We will continue to work with our staff in hopes of providing a consistently well experience for each resident.
  
  Thank you for your patience and understanding. 

  Customer Answer

  Date: 02/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21258338
  
  I am rejecting this response because: My emails have not been answered by management. There was also a longer turnaround time than stated for the shade. I was told it would be installed before I moved it and it was halfway through my lease with multiple ignored emails before it was taken care of. My heating issue did not get resolved nor was my email answered regarding housing  options since I did not have a suitable place for me and my pet to go.
  
  
  Regards,
  
  ***********************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/13/2024

  *********,
  
  We truly apologize for dropping the ball when updating you throughout the heating repair process. We have all taken improved efforts as a team to be more attentive to responding and communicating with all residents going forward.  For your inconvenience, we will be crediting your account $500.
  As we previously offered in the email we issued to all residents in the building, we would like to remind you to utilize our hotel reimbursement policy in the unforeseen future, as many hotels in the area offer pet friendly options.  
  
  It pleases us to know that the shade has been replaced, and we once again offer our sincere apologies that it was not provided when you moved in. Unfortunately, due to the specifications of the order, there was a delay in the delivery. We apologize for our earlier miscalculation of the turnaround timeframe, as our only goal was to have the shade provided as soon as possible.  We did provide you an inconvenience credit of $250 for this.
  
  We would like to take this time to invite you to meet with the management team to better address all of your valued concerns in an effort to provide you with the residential services you deserve.
  
  Regards, 
  
  
  *********************
  Portfolio Manager
  PMC  Property Group
  30 *******************************.
  *********, ** 21202
  C: **************
  
  

  Customer Answer

  Date: 02/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21258338
  
  I am rejecting this response because:
  Management has not contacted me to discuss the issues mentioned despite multiple emails. 
  
  Regards,
  
  ***********************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ********************************* <*******************************************>Sent: Sunday, December 10, 2023 9:14 AM To: *********************** <********************************>; ******************************* <**********************************>Cc: ************* Subject: Fw: PMC: Final Balance Due Hello ******************, I hope you and your family are well. I am confused as to both why I have a final fee (but happy to pay it if you can explain what it is) about which you never informed me, and why you chose, when for the past two years you have successfully contacted by using my email or phone, to put me into collections for a fee that you know I could not possible be aware of. (When I finally got information from the agency, whose emails were going to my spam, and was surprised to hear of this charge, the woman at the agency informed me you had been sending me mail at the ********************************** Address, which you know is no longer my address.) You made this choice despite knowing you have means by which to inform me with my correct and current contact information, and you chose not to use it. Purposely not using any of the ways you have to contact me about a fee assessed then putting me into collections is unethical business practice and according to an attorney with whom I have spoken seriously problematic for PMC. Please inform me of the reason for this fee you assessed after my move-out, and I will be happy to pay it. I expect you will remove me from collections status given your clearly conscious decision not to inform me about the fee but to instead to put me into collections. If this does not occur within the next week, I will take appropriate action against PMC.

  Business Response

  Date: 01/10/2024

  We sincerely apologize for any miscommunication. 
  
  Our policy is that we send the final move out collections letter to your last known address if no forwarding address is provided to us at move out and we also email a copy of it to the email address we have on file for you. 
  
  On 9/27/2023 the collections letter was mailed to your last known **********************************, Richmond, VA ******** address and emailed to *************************** from our Main Office directly. 
  
  Although the letter states Lacking your payment in full, or a valid dispute, we will forward your account to our collection agency 10 days after the date of this correspondence, the account was not submitted to our collection agency until 11/17/2023 by our accountant at the Main Office.  
  
  Due to this instance, we have now changed our policy for the Main Office to reach out to us prior to sending over any accounts to collections as well as our staff calling past residents in addition to the mail and email notifications sent. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a pressing matter concerning my rental property at ********************************************, which is managed by PMC Property Group. Last October, I communicated with the management team about my need to leave Pittsburgh urgently due to personal matters. My elderly parents, residing alone in Turkey, require my immediate presence, leading me to request a one-year leave from work (starting Dec 1st) and relocate to be with them. I can provide documentation confirming this from work. The management informed me that I need to sign a lease break agreement, incurring a $500 Lease Break Fee, a Cost of Re-Rental Fee, and payment of rent through the lease termination date or until a new tenant takes possession of the apartment. However, I recently discovered through another tenant's ******** post that lease transfer is allowed at ******** without a change in rent, with the permission of the management. Regrettably, this information wasn't communicated to me. Despite actively seeking someone for my apartment for 12 months with the rent increase assigned by PMC, and offering a one-month incentive from myside, I have not secured anyone for a 12-month lease. This has added significant pressure over the last month, and I feel discriminated against for not being provided a lease transfer option, as I was only given the option of the lease break agreement that I signed in October 2023. I attempted to reach out to PMC by email, but I did not receive any definitive response regarding lease transfer; they simply mentioned that they do not allow subleasing. I called them but have not been able to speak with the manager as of now.I am seeking guidance on how to address this matter appropriately. I can provide documentation related to my communication with PMC rental property, as well as information I received from the other tenant about lease transfer. I kindly request your assistance in reviewing this matter and providing guidance on the appropriate steps to take.

  Business Response

  Date: 11/28/2023

  **************************** has requested an early termination of her lease at our property located at *************************************  Our policy does not allow a tenant to sublease their apartment.  We require a new tenant to apply and sign a 12 month lease.  We market the apartment and assist with getting the apartment rented. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********

  I am rejecting this response because:
  
  Last October, I communicated with the management team of PMC Property Group regarding my need to break my lease due to urgent personal matters. The management informed me that I needed to sign a lease break agreement, incurring a $500 Lease Break Fee, a Cost of Re-Rental Fee (up to $250), and payment of rent through the lease termination date or until a new tenant takes possession of the apartment.

  However, on November 26th, I discovered through another tenant's ******** post that lease transfer is allowed at the ******** Building without a change in rent, with the permission of the management. Regrettably, this information wasn't communicated to me. I have attached relevant documents, including the other tenant's ******** post, my communication with her, my communication with the building manager, and my email to the regional manager (who replied to the building manager's email chain).
  

  I want to emphasize that as soon as I saw the ******** post, I sent an email about "sublease." However, through communication with the other tenant, I learned about "lease transfer," which is different than sublease.
  In a conversation with the building manager on June 28th, she called the other tenant a liar without presenting any evidence.
  I am concerned that the situation I am facing may be in violation of fair housing laws. I firmly believe in the principles of fair housing and want to ensure that my rights, as well as the rights of others, are respected and protected.
  I kindly request your assistance in reviewing this matter and providing guidance on the appropriate steps to take. If there are any forms or documentation required to initiate an investigation, please let me know, and I will promptly provide the necessary information.
  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint with the Better Business Bureau regarding the delayed return of my security deposit by PMC Property Group, specifically ************************* and ***************************, in relation to my ********* Apartments lease in Pittsburgh, PA. I provided my forwarding address on June 21, 2023, well in advance of my lease end date, which was August 22, 2023. The Pennsylvania Landlord and Tenant Act mandates that security deposits be returned within 30 days of lease termination, or double the amount may be requested. My original security deposit was $500, and I now request double, which is $1,000, as the partial refund of $408.60 was issued on September 25, 2023, exceeding the legal deadline. This delay has caused me significant inconvenience and wasted my time. I am entitled to a total refund of $1,000, including the $408.60 already returned. I kindly request your assistance in expediting the resolution of this issue, ensuring that the outstanding $591.40 is promptly refunded to me, as required by law. I also request an investigation into PMC Property Group's handling of security deposits to prevent such delays in the future.

  Business Response

  Date: 10/12/2023

  Hello,

  We received the forwarding address for ***********************, ******************************** Apt. ******, Long Island City, NY ********  Check #**** was paid on 9/25/2023 in the amount of $408.60 and mailed to the listed address. 

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ceiling has been leaking for 6 months and has not been repaired. PMC has advised there is no emergency maintenance personnel to address this issue. I have to place buckets on my floor. This is the second complaint regarding this issue that I have reported.

  Business Response

  Date: 09/27/2023

  Hello,
  
  We apologize for any delays in service. PMC uses a third-party dispatch center for after-hours calls. Our on-call maintenance team was not made aware of your service call and we have contacted the dispatch center regarding this incident. As for the leak issue, a third-party vendor is working towards a solution. Your unit was previously serviced and the vendor is determining next steps in order to resolve. 

  Customer Answer

  Date: 10/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  I have first reported my leaking ceiling over 6 months ago, have been following up over the past 6 months, and always receive the same response: that PMC simply contacts a third party and does nothing else. 6 months later, no action has been taken.

  Also, the response to my complaint from PMC does not make sense. I called the emergency maintenance line provided by PMC for emergencies for my leaking ceiling and puddle of water on my floor: how were they not made aware of this if I called the emergency number provided?

  Regards,
  
  *************************
  

  Business Response

  Date: 10/05/2023

  Hello,

  Third party vendors have responded and completed work to resolve your leak issue. Several actions have been taken after your reports of the leak. When made aware that leak was not resolved, the management team contacted the appropriate vendor immediately. The vendor is currently working on next steps and your property manager will reach out once a confirmed service date has been provided.

  As for the emergency maintenance call, all calls go to a dispatch center (non-PMC employees) and the dispatch operator passes the message along to PMC on-call team members. The PMC on-call member did not receive any alerts from the dispatch center regarding this incident. 
  
  PMC is working alongside vendors to resolve this issue as quickly as possible and we apologize for any inconvenience. 

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a one year lease with PMC property group which ran from May 15 2022 to May 15 2023. I emailed ************************* about possibly extending my lease an extra 6 months as I was not sure if my new apartment that I was planning to move into would be ready. I only advise if it was possible to extend and asked for pricing. After seeing how much it will cost I decided to not enter any written agreement or verbal agreement with this extension. However pmc property group told me that I have entered into a month to month agreement, even though no contract was signed. I moved out before May 15th as stated in the lease. I gave pmc property group a 90 day notice that I will not be renewing my lease. They recently sent me an email stating that I am responsible for the entire month of May, even though I signed a lease which ends on the 15th. They are withholding my security deposit and I know have to pay a lawyer to retrieve this money. They have also threatened to send me to collections.

  Business Response

  Date: 09/27/2023

  ************** requested a short term extension to his lease and then decided to move out.  Once a selection is made, the tenant is responsible financially for the term selected.