Property Management
PMC Property GroupHeadquarters
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Complaints
This profile includes complaints for PMC Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 60 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PMC Property group uses the system key track to keep spare keys locked away. This requires a third-party company, not related to PMC, to come and unlock the key box according to the companys schedule and not the tenants maintenance needs. This requires tenants to take off work for the convenience of maintenance to enter the homeBusiness Response
Date: 08/11/2025
Hi ******,
We apologize for any inconvenience. When the lock was changed, maintenance made an error and did not create a key copy for the Keytrack. We have reached out to ask to borrow your key to make a copy, so we can avoid disruptions moving forward and address your unit without you present. Thank you.
PMC Property Group
Customer Answer
Date: 08/11/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23717464
I am rejecting this response because:My locks have not been changed in the three years I have lived here. Also, no one has contacted me to schedule a visit to copy my key. If/when this does happen I will still have to take off work.
Regards,
****** ******Business Response
Date: 08/14/2025
It appears they were misplaced under prior management. Were happy to pick them up from your place of employment at your convenience and will make sure theyre returned promptly.
Please let us know a good time for pickup. Thanks again for your cooperation!
Best regards,
Shareve *****
Property Manager
PMC Property Group
The ******/ The *****/ 1201/1304/521
***********************
Leasing Office
*******************
Email: *************************************************************Initial Complaint
Date:07/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The property managers at ************** at *************** have failed to maintain a secure premises. On July 9th an unknown intruder gained access to my locked apartment via the faulty locks on the front of building and the faulty lock on my apartment - the first door on the left of the faulty entrance. The front door is a double door with an electronic lock. It sometimes does not close all of the way, leaving it open for whoever. The doors to the apartment units are fire doors that are supposed to lock automatically, however they do not always click in to place. The thief stole a custom urn containing my cats ashes and a valuable Chinese antique. I contacted management and they have been extremely unhelpful, insisting they do not have the man power to review less than 24 hours of camera footage as well as denying they have a legal obligation to maintain a safe and secure premises. The door remains broken to this day leaving every tenant at risk. I have asked for damages equal to the value of the stolen items plus the time I had to take off from work to file police reports and print out flyers. One manager ****** *********, went as far as to say she was happy to help in any way I can. She had the signs I put up for a $500 reward taken down less than 24 hours after they were put up, she also refused to review camera footage. I have asked for the contact information of their supervisor. Neither **** ******* nor ****** ********* have complied.Customer Answer
Date: 08/14/2025
Hello,
This matter has been resolved. They agreed to pay me 500 dollars. Though it is lower than what I expected, I still accepted it. Please let me know how to **** the complaint as resolved
Initial Complaint
Date:07/21/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In this formal complaint, I am seeking assistance to terminate my lease at *************************************************************************************************, without incurring financial penalties. The current conditions and persistent unprofessional conduct have rendered my residence uninhabitable.The management of the property, PMC Property Group, has fallen short of its responsibilities. They have missed scheduled meetings with tenants, failed to maintain a visible presence on-site, and have closed the management office during all office hours. Additionally, some tenants have had their phone numbers blocked, and there have been repeated HVAC failures and inadequate repairs.Over the course of my lease, I have submitted 37 separate maintenance requests regarding my HVAC system. Despite these requests, I have experienced two summer/one winter stretches of no HVAC during severe weather. Furthermore, the window unit provided does not cool down the apartment effectively.This week, I was made aware of widespread mold concerns within the building. Despite being informed of these concerns, the property manager failed to take any action. I also experienced a severe case of COVID-19 last year and continue to suffer from long-term respiratory complications. Exposure to mold will exacerbate this issue.Furthermore, the property has not responded promptly to emergency maintenance requests. I was unable to contact anyone on the emergency line during a storm when I was unable to close my window, resulting in damage to my personal belongings. Repeated vehicle break-ins have also raised concerns about my safety.I request the Bureaus assistance in investigating the business practices of PMC Property Group and its handling of tenant concerns at *********************. I also request support in my request to terminate my lease without financial penalty, due to the clearly uninhabitable conditions and breach of implied habitability.******* ******** *************************Business Response
Date: 07/22/2025
We are in receipt of the request. Our manager will be returning from vacation Thursday and will connect with the resident on their lease termination request. We have also reached out to the resident today to make sure all mentioned issues have been resolved. We will work directly with the resident and are optimistic that we can find a solution for them.Business Response
Date: 07/22/2025
We are in receipt of the request. Our manager will be returning from vacation Thursday and will connect with the resident on their lease termination request. We have also reached out to the resident today to make sure all mentioned issues have been resolved. We will work directly with the resident and are optimistic that we can find a solution for them.Business Response
Date: 07/22/2025
We are in receipt of the request. Our manager will be returning from vacation Thursday and will connect with the resident on their lease termination request. We have also reached out to the resident today to make sure all mentioned issues have been resolved. We will work directly with the resident and are optimistic that we can find a solution for them.Customer Answer
Date: 07/22/2025
When I spoke with the representative this morning I neglected to bring up the mold issue in the building which is a health issue.
She also mentioned she was not someone who could make any final decisions on the matter and I would have to wait on the property managers or the property managers boss to make a decision.
The outcome I am looking for given all the things listed in my previous was message is not only the a cancellation of my lease but also the termination of all financial obligations once I have moved out.
With all these things in mind I do not feel comfortable accepting their response until I have a resolution.
Complaint: 23632426
I am rejecting this response because:
Regards,
******* ********Business Response
Date: 07/24/2025
Hello,
Shareve has been in touch regarding a mutual release. This has been verbally accepted and should resolve the request.
Thank you,
Management
Customer Answer
Date: 07/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* Blagrove ********Initial Complaint
Date:07/16/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid rent prior to the start of my lease at a brand new PMC Apartment - The Residences at *************. I arrived at my apartment at the start of my lease date to find it unfinished. I contacted the property manager multiple times now, ****** ****. She has provided me with false information, continuously telling me dates I should expect someone out to resolve yet no one even attempts to stop by. I paid rent for an incomplete unit and have been provided no update on when this will be resolved. I was told to "bear with her as this is a brand new unit". A brand new unit should not be incomplete and tenants should not be paying rent for an unfinished unit.Business Response
Date: 07/16/2025
Good afternoon. This tenant is missing a closet shelf. Although it was scheduled to arrive on Monday it was rescheduled by the manufacturer for Thursday. The tenant was notified today that the shelf will be installed upon arrival.Customer Answer
Date: 07/17/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23608974
I am rejecting this response because: The vendor did not come to install the missing closet shelves. For the third time now, I was told by the property manager that someone would be out to install the missing shelves, and no one came. They have continuously lied to me and have charged me for an apartment that is unfinished.
Regards,
Madison *****Business Response
Date: 07/21/2025
This work was completed on July 18th, 2025. We appreciate your patience!Initial Complaint
Date:07/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/10/25 there was a building-wide HVAC failure and a burst water pipe at my apartment complex - ********************************. Indoor temps have gotten as high as 84 degrees in my unit. Management waited until noon on 7/11 to notify the community. They have failed to provide a timeline for the repairs or any further updates since then (over 24 hours). They have also failed to respond to multiple phone calls, emails, and maintenance requests with any further information or clarity on the issue.PMC Property Groups 24/7 emergency maintenance line is essentially an answering machine staffed by a third party with a person who takes a message and promises someone will be in touch, but no one ever is. The only straight answers Ive gotten have been from a third-party HVAC contractor I ran into.I am currently recovering from a serious case of mononucleosis, which required an emergency room visit on July 3, 2025. The high temperatures in my apartment are actively hindering my recovery, at a time when rest and a stable environment are medically necessary.I also have two kittens and It is neither healthy nor safe for animals to remain in these conditions for extended periods.PMC claims to employe 250 people for their 100 properties and ****** rentals, so roughly 2.5 employees per property and about one employee per 40 units. This blatant understaffing demonstrates unacceptable greed and cost-cutting, and a verges on neglecting the basic maintenance, safety, and sanitation needs of their properties and tenants.Their website claims that The *** leadership team believes in the value of a hands-on approach. That means that no task is ever considered too small for even executive team members to focus on. This has not been my experience in the slightest. To the contrary, it appears that *** employs a laissez-faire approach to tenant concerns.Business Response
Date: 07/14/2025
Good afternoon Liam,
Thank you again for taking the time to speak with us today. We truly appreciate the opportunity to listen to your concerns and ensure they are properly addressed.
We are pleased to hear that your HVAC system has now been restored. Please know that the PMC Property Group's Management Team has been working diligently alongside our licensed HVAC contractors and maintenance technicians to diagnose and repair the system in order to restore comfort to all affected residents.
Throughout this process, we have done our very best to communicate updates and progress with all residents, and we are incredibly grateful for your patience, understanding, and continued cooperation.
Should you have any additional concerns or residential needs, please dont hesitate to reach out to your management team directly. We are here to support you.
Thank you for being a valued member of our community.
**** *******
Property Manager
PMC Property Group
101 *****/ The Greenehouse/ The Abell
Leasing Office
********************************************************************************
Direct#: ************
Email: **********************************************************Initial Complaint
Date:07/12/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ******************* (****************************************) elevator has been broken for a week. Property Management is not responding to any inquiries, and won't provide any information on when it will be repaired.Business Response
Date: 07/14/2025
Good afternoon, Ms. ********************* you for reaching out and sharing your concerns regarding the recent elevator outage. We truly understand how frustrating and inconvenient this has been, and we want you to know that your experience matters to us.
Following an on-site inspection, the elevator company determined that mandatory repairs were needed to ensure the safe operation of the elevator.
As a result, they had to temporarily shut the elevator down. While the necessary repairs have been scheduled, there are unfortunately some delays in receiving the required parts. We will reach out to you shortly with a more detailed update!
Please rest assured that we are in daily communication with the elevator company and doing everything within our power to expedite the process. However, for the safety of all residents, we must follow the direction and timeline of the elevator professionals.
As soon as the mandatory repairs are completed and the elevator has passed inspection for safe use, it will be returned to full operation for your convenience. We will continue to update all residents throughout this process.
We sincerely thank you for your patience, understanding, and cooperation during this time. We know this situation is inconvenient for everyone involved, and we are working diligently to resolve it as quickly and safely as possible
Thank you,
**** *******
Property Manager
PMC Property Group
101 *****/The *****/The Greenehouse
**********************
Leasing Office
*******************
Email: **********************************************************Customer Answer
Date: 07/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23590147
I am rejecting this response until the elevator is fixed and until communication is improved from property management to all tenants. What is the timeline for repair? This has been a problem for **** over a week. There is no signage on the elevator and no communication to tenants (as usual).
Regards,
*************************Business Response
Date: 07/17/2025
The elevator has been restored. Thank you for your patience. We have been emailing the building regularly and also called your number on file. Please contact ******************************** if you are not receiving these messages.Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The repair has been made, so I would like to mark this complaint as resolved.
Regards,
*************************Initial Complaint
Date:07/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had put in a maintenance worker for a dishwasher on June 26th, but the dishwasher broke June 24th. My roommate and I were advised someone had come to the apt on a day she was there the entire day and maybe had left for a maximum 10 minutes. Yet there was no communication of someone entering the apartment nor anyone actually showing up to even look at the dishwasher. Come this past Monday, a dishwasher was delivered and I was advised it would be installed either Tuesday or Wednesday, inn which never happened. Last night (Wednesday night) I saw a second dishwasher was delivered and we still have nothing received any word. Instead, I was hit on Wednesday morning by the maintenance guy who was happily sitting doing nothing in the lobby at 7am. Below is the email sent this morning. We have been 17 days without a dishwasher which is an amenity we pay for. I tried having patience which resulted in running into a holiday delaying the process entirely. Neither I nor my roommate has seen any one come to our apartment to even look at the dishwasher. In addition, if some truly came to the apartment on said Wednesday while we were gone for a maximum of 10 minutes, I should have received a phone call saying someone was entering the apartment. In which, I have never received. On Monday, there was a dishwasher sitting outside the freight elevator. So I finally thought we would be getting a new one, as you mentioned should have been installed Tuesday or Wednesday this week. Yet we STILL have nothing. Last night, when I walked into the building there was yet another dishwasher delivered. Considering today is Thursday, and its evident managementAND maintenance are extremely lazy and careless. I have a great feeling if nothing gets done today then we are going to have to wait another three days and HOPE something happens on Monday. I am completely enraged at this point considering youve had now 17 DAYS and 8 days before the holiday even happened to get this figured out.Business Response
Date: 07/10/2025
The work order ticket was placed on June 26th
7/02 Appliance surgeon looked at the unit on July 2, 2025.
7/02 The request for the approval of the appliance order was placed
7/08 The approval for the appliance was received. But we received a dishwasher in error and are able to use this one for 208 instead.
7/10 Roomate notified that the installation would be happening today.
Below, see the correspondence between **** ******** and 003-208:
7/10/2025
Good morning,
I am sorry to hear your frustration concerning your dishwasher. Maintenance had an emergency repair that required their attention. I apologize for the miscommunication. Your dishwasher is being installed today.Initial Complaint
Date:07/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The **** in the ******************************************************* has been a disaster since I moved in January 2024. There have been several weeks each winter when the heat doesn't work, even when the weather is around freezing point. There are also several weeks each summer when the ** doesn't work, even during heatwaves. The management is aware of the issue, but they do not adequately address concerns. The repairs take days or weeks, but then the **** breaks soon after. The past few weeks, the ** has not been working, even though the temperature was above 90 degrees for so many days.Business Response
Date: 07/08/2025
Hi,
We are aware of the ongoing hvac issue and deeply apologize for the inconvenience. We have provided portable HVACs and can look into hotel accommodations if the resident would prefer this.
Our new Manager, Shareve, is working with a new hvac company, and we are optimistic there will be an immediate improvement in short term and long term functionality.
Please contact ************************************************************* if you have any questions. She is on site with the technician right now, working on a resolution.
Thank you,
PMC
Customer Answer
Date: 07/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:07/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our apartments HVAC has been non-functional since at least May 8, 2025. Despite repeated follow-ups and written assurances, no full repair has occurred. A summary of key events:May 8: HVAC stops working; management confirms issue and says no further work orders are needed.June 112: No progress or updates. We submit a new request; ticket is later marked complete with no repair.June 1323: Multiple unanswered calls; resubmitted a new ticket, eventually receive an email saying repairs are ongoing, followed by another stating repairs would be complete by June 20 they were not.June 22: Emergency maintenance promises help but doesnt arrive. Temp in apartment reaches over 90 degrees.June 23: We receive a portable AC and are told our case was escalated.June 24: We request rent credit, referencing a March 2025 Inconvenience Credit for a shorter outage. Management denies the request, calling that credit a one-time courtesy.June 2829: Maintenance ticket is closed, HVAC still un-repaired, and we submit a new ticket.July 3: HVAC is still un-repaired. Weve endured weeks of high heat with only a partial, delayed solution. Communication from management has been inconsistent and contradictory. Only after escalation did we receive a partial remedy, but we're concerned about increased electricity costs from running the portable unit and fans, and the ongoing impact on our daily lives. Given the severity and length of this disruption, it is unreasonable to deny compensation. We request a rent refund covering May 8 through the date full repair is completed.Business Response
Date: 07/21/2025
Hello,
We apologize about the issue. Our hvac tech went out to the unit today to confirm everything is working. Our Manager will be in touch about a credit for the issue. Thank you.
PMC Management
Customer Answer
Date: 07/31/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23554099
I am rejecting this response because:
An HVAC tech visited but repairs have not yet been made. We have not received communication from a manager about a credit for the issue.
Regards,
***** ********Business Response
Date: 08/04/2025
Hello,
The issue is resolved and the resident has been extended an inconvenience credit.
Thanks,
PMC
Initial Complaint
Date:07/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 18, 2025, the **** was broken. It was freezing that day in *********. My neighbor on the first floor got reimbursed for a hotel stay, but when I emailed the property manager, ******* ********, and Alexise for the same and called them multiple times. I got no response. The **** has now broken multiple times; it has been out since June 26 till now for my unit on the first floor. I know other floors have been out starting May 8. There was one short email from PMC 2 days ago that contractors are working on it, but we haven't seen any progress. The **** has broken multiple times for me before, but usually it would be back up within hours. This time, we have been in the middle of a heatwave for days without AC, and the apartment has been simply uninhabitable. Some units had received a portable AC days ago, but I wasn't aware of this until I contacted a neighbor. The management has been severely complacent and inconsistent with their responses and has been slapping a Band-Aid on issues as they come instead of fixing the main cause.Business Response
Date: 07/07/2025
Hi,
Thank you for message. We have contacted the resident directly to work on the reimbursement and provide an update on the hvac repair, which we take very seriously. We are optimistic that we will be able to resolve this directly with the resident.
Thank you,
PMC Management
Customer Answer
Date: 07/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23553777
I am rejecting this response because:
The **** hasn't been restored yet, instead the portable unit provided does very little. The temperature in the apartment is still very high - especially on a week when severe heat wave has been recorded nationally. Moreover, the portable unit leaves the window partially open which is a security/bug/rodent issue for people living on the 1st floor. I'm waiting for the **** situation to be resolved so that we can all move on from this issue.
Regards,
****** *********Business Response
Date: 07/09/2025
Hi- Thank you for your patience. As of July 9, the system is functioning properly. Our hvac technician just left the apartment, and the repairs were successful. We are continuing to monitor the unit to make sure everything continues to operate correctly.
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