Complaints

This profile includes complaints for PMC Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMC Property Group

  1608 Walnut St Ste 1400 Philadelphia, PA 19103-5446

• 

  PMC Property Group

  266 Pearl St Hartford, CT 06103

• 

  Rodgers Forge Apartments

  6809 Bellona Ave Apt B Baltimore, MD 21212-1222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner of a condominium in victory apartment building managed by ***. I am in the process of selling my unit and I have an offer. I am trying to obtain a 3407 resale certificate from the management company. I have been in contact with them for the past ************************************************************************************** I cannot sell the property without this. I do not have any pending payments or violations that will prevent me from obtaining this document. I would really appreciate any assistance in this matter. I am ready to pay any fee associated with it.Thank you

  Business Response

  Date: 04/16/2025

  Management has provided this document to the unit owner.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for an apartment and told the representative showing me a tour that i had until 2/27 to inform my current landlord if I was going to extend my lease or move.I was shown an apartment and told I had to fill out an application,pay a $50 application fee,and an additional $500 deposit prior to my application getting approved or not.I was told verbally that the application would be processed before my current landlord's deadline.Days leading up to the dedline my calls ,texts,and emails went unanswered resulting me having to extend my current lease.When i finally reached them and asked about refunding my $500 deposit they refused saying that was for taking the apartment off the market even though they never took it off from advertising online.The date i informed them I wouldn't be needing the apartment as I extended my lease was 2/27.On 2/28 I finally heard from them saying I was approved but I told them it was too late and I was emailing,calling and texting everyday since about my $500 being refunded but no one answered back until yesterday 3/4 and I was told I wouldn't get it back even though I informed them I wouldn't need the apartment before they even finished processing the application.

  Business Response

  Date: 03/11/2025

  This Prospect was referred by ******* Realty. The Prospect and Leasing Agent toured Waterfront Apartments on Wednesday February 19th. Before the end of the tour Prospect asked if they could recieve a price reduction for both units toured that day, which was granted to Prospect. Leasing Agent informed Prospect immediately. At this time Prospect had all the information, along with the link to apply, and application instructions. On Saturday February 22nd at 9:38am Leasing Agent received an email from Prospect stating the following he "was wondering if I could fill out the application and pay the application fee first before putting a $500 hold on the apartment? At 9:40am Leasing Agent gave Prospect a call to explain the application process again and mentioned that it would take up to 3 business days to hear back from accounting on whether or not the application was approved. As mentioned on the tour, Leasing Agent stated once more that they could only work on the application once the security deposit was submitted and once the application was approved the security deposit is non-refundable as we do take the unit off the market once applying. Leasing Agent suggested Prospect apply Saturday to finish their part of the application and have it ready for the accounting team on Monday when they returned to the office. Prospect stated he would apply  Monday afternoon. On Tuesday February 25th when Leasing Agent returned to the office they began working on Prospect's application and realized his photo ID had not been uploaded. Prospect was given a phone call making him aware of this and was able to send his Photo ID via email. After submitting the documents to ********* PMC discovered that the paystubs were downloaded incorrectly. Leasing Agent gave Prospect a call to inform him and suggested him to upload bank statements. On Wednesday February 26th Docuverus only sent back verification for Prospect's POI not photo ID. Leasing Agent had to wait to get verification for both from Docuverus. With that being said the Leasing Agent's portion of the application was finished at the end of the day on Wednesday. Leasing Agent called Prospect again to inform him about the application completion making him aware that it would take at least 3 business days for an answer.  On Thursday Prospect messaged  Leasing Agent stating he needed an answer by the end of the day Thursday.  Thursday was still within the 72 hours that we are allotted to approve or deny an applicant. This is clearly stated in the application consent that Prospect signed. As such, we did not refund his deposit.
  

  Customer Answer

  Date: 03/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23025147
  
  I am rejecting this response because:
  
  The account is inaccurate as described by the company I was told verbally more than once that the application approval or denial would be before my 2/27th deadline I was never told verbally that the $500 was non-refundable I was told that it was necessary to start the application process but it would be added to the move-in costs or refunded.72hrs wasnt mentioned until after the deadline and I emailed that I renewed my current lease and admonished them for not returning my emails,texts,and voicemails then the young lady who showed me the apartment said she had a family emergency as to why she ignored my communications and said she told me they had 72hrs to process which she hadnt and when does that 72hrs start .When I completed the application and applicable fees?When she received it did the 72 hours start then?No one explained until after the fact when I requested my $500 back and as I said previously the apartment was still marketed online they lost no money or potential renters I am the only one who experienced loss.If they wouldve answered my communications and it was to more than one person and they would have said that it was taking longer to process than anticipated but were confident that you will be approved I couldve told my landlord that I would not be renewing my lease and I plan on moving but by going dark for 2 days and ignoring me I felt uneasy about the situation and didnt feel comfortable with them not even returning my emails and texts.Thr revisionist history they are spewing makes good fiction but not what transpired.
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 03/17/2025

  Hello I just wanted to inform you that PMC Property Group mailed back my deposit I received my refund Saturday through the mail and you can end this complaint.I thank you for all your help.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is currently 29 degrees in *********. At this property we do not have heat. There is no sense of humane urgency in getting the heat fixed. Not only is the heat not fixed but Ive submitted multiple maintenance request to have this fixed since December. It is now February and there is a consistent problem with the hvac in this building and Im given a space heater to deal with it. This is not something Ive ever experienced in my life going without heat while your executives Im sure are sitting home with heat in their homes Im having to turn the stove on for comfort. This is not something I should have to do in a downtown apartment. Not only does the heat not work but my hvac bills are increasing from nonworking hvac. Last month the bill was over $400. This month it is well over $500 and Im told that it would be corrected. Im sorry but you expect me to trust that you will correct this when you have a constant turnover in leasing and property management professionals, it takes you weeks to give me a response about the bill and you sent me a notice of filling for eviction if I do not pay these absurd utiility bills for a 700 square foot apartment? Ive had apartments twice the size of this one with a third of the utility bill during the winter. Today I receive a email from the maintenance portal that the service request is complete and I arrive home at 9pm and the heat still is not functioning. Not only should you refund these utilities I am unable to use but I should also have a rental credit for an inhumane living situation. Who would choose to live in a place without heat. I am extremely uncomfortable and Ive requested that the district manager for *** give me a call and he/she has made no effort but again Im sure they decided to go home today to their home with heat. Be professional. You dont deserve to do business in *********.

  Business Response

  Date: 02/24/2025

  Hello,

  We sincerely apologize for any inconvenience caused by the recent hvac issue. We will be providing a credit for the utility increase now and will provide an inconvenience credit once the issue is fully resolved. Regarding the hvac system, please know that we are actively working on resolving it with our hvac vendor. We have gotten **, the manufacturer involved, and they will be out to assess the system on Wednesday. If repairs are unable to made in a timely manner, we will look into transfer options. Our intention is to fix the issue soon, and we are optimistic that we will. In the interim, we are happy to provide a hotel credit if the resident would prefer to stay in a hotel. Thank you for your patience and understanding as we address these concerns.

  PMC

• Initial Complaint

  Date:01/26/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this property in April 2024, and starting around August 2024, I began experiencing consistent and disruptive noise from my neighbors. They have been banging on the walls at all hours, often multiple times a week and sometimes daily, continuing up until today (January 26, 2025). I have video evidence to support my claims, which Ive shared with the management team. However, despite my efforts, no action has been taken. Management has dismissed my complaints, stating that the walls are "incredibly thick" and that I must be imagining the noise, which feels dismissive and invalidating.After speaking with other residents, I've learned that the walls are, in fact, quite thin, and others can hear their neighbors clearly. The front desk staff also confirmed that they've spoken to residents on higher floors who experience similar issues, hearing their neighbors as if they were in the same apartment. Despite this, management has failed to properly investigate the situation or address my concerns in any meaningful way.Out of desperation, I attempted to break my lease to escape this stressful living situation, but the only response I received was a reminder of the lease clause outlining the financial penalties for breaking it. No effort was made to accommodate or assist me. I feel that, as a young woman of color, I am being unfairly treated and discriminated against. I strongly believe that if I were not a person of color, this issue would have been handled more swiftly and **************** a result of the continued harassment and mishandling of my case, I have filed a report with the police and am pursuing legal action for harassment and emotional distress, including a formal complaint against PMC Property Group for discrimination.

  Customer Answer

  Date: 01/27/2025

  To clarify, the unit that has been harassing me is 1421, management has said that it is unit 1420, lying to me about the unit number. I checked again this morning and it is in fact 1421. To date my neighbor has been harassing me. I was also informed by another resident that the building accepts welfare living residents who have mental health illnesses. I was not informed prior that I may be living next to someone who has mental illness, while I understand that, it could be a potential hipaa violation by releasing peoples medical information, I do believe the property management group could have at least informed current and future tenants to avoid conflict like this. I was also told by the daughter of my neighbor that they received a letter from management that their rent was increasing her mothers neighbor is schizophrenic which I am assuming is me. I am not schizophrenic nor have I ever been diagnosed, as I have been evaluated after management made me feel crazy, for hearing pounding on my walls, even though I have video proof. These discriminatory remarks are unacceptable and I refuse to let this slide. I was also informed that there was a specific night that the fire alarms were being pulled up until 3AM, in which everyone evacuated (including myself) and i was told a tenant who lived on the 16th floor was having a mental breakdown, kept pulling the fire alarms, and eventually jumped out of her window the building never informed anyone of this and later sent an email to everyone stating that the person who was doing this was found and it would not be happening again. I dont understand why the residents were not told the truth. It seems the property management is shady and keeping information from its residents on purpose to offset the low housing and up charging a premium to regular folk who want to live in the city in what they think is a nice building when in reality it is the equivalent of project living. 

  Customer Answer

  Date: 01/27/2025

  Last name is *******

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay ***** a month in rent for a "luxury" apartment. ******************* downtown **********. I have not had heat in 3 days while the temperatures are in the negatives. I submitted a repair request online. I have called the office and emergency line multiple times a day every day and have not heard back from anyone. HVAC repairs are not done in unit, but on the roof. A non **** worker broke into my apartment without my consent (work order said entry not permitted) to tell me I was the only one having this issue, but did bring a space heater. I am not the only one having this issue as the residents have rec. generic emails saying work is "pending" Although each deadline of the fix has come and gone 3 times. It is 57F in my apartment with a space heater running constantly, the lowest has been 47F. I cannot leave because I have 2 cats. Leaving the space heater on would be a fire hazard. I am in constant pain due to being in the cold for multiple days on end. I am now begging PMC to pay for a hotel for me and my 2 cats and they are ignoring my calls to the office and emergency line. No one has returned my calls. I am unable to go into the office since I will not leave my cats alone in hazardous conditions which is putting my employment in jeopardy. There has been no generic email communication today of if this is still being worked on. My neighbor is also experiencing this and multiple floors in the building. I can't sleep at night because it is so cold. Any help would be deeply appreciated. This issue is not isolated. This happened this past summer and last winter. Any time there is an extreme weather warning we do not have AC or heat due to HVAC being down during these times. Instead of breaking into my apartment this past summer they did call and swore and me and told me to stop reporting the **** not working.

  Business Response

  Date: 01/24/2025

  Good afternoon. The resident was notified multiple times regarding the heating issues and that management would be entering the apartment to place a space heater.  A condenser blew that caused loss of service on two floors of the building. Thankfully, it will be up and running today.

  Customer Answer

  Date: 01/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22848006
  
  I am rejecting this response because:

  I still have no heat. This is in fact the first time I have been told what the issue was. I have no emails or texts from the office stating this. I have received no phone calls from *********** **** insisted I was the only resident having this issue, so no reason was provided during the unlawful entry into my apartment either. 

  It is a lie to say I was provided notice on January 21st someone would enter my apartment. I received a text from **** that stated "I'm getting you a space heater" and 5 minutes later he was in my apartment moving things around. That is not notice and the work order I submitted said no entry permitted. I even called the office and followed up with an email because I was so shocked PMC would unlawfully enter a residence. All of the screenshots are attached.

  I can provide more evidence as well if needed. This entry into my apartment interrupted a work meeting, so I can track exactly when this occurred. I received Bills text at 3:10 and I have a message on my work computer at 3:17 reporting to my employer someone had entered my apartment without my consent. Several minutes were spent in shock trying to get him to leave and he refused. Then I went back to my computer to let work there was an issue. I also keep cameras in my apartment. I will see if they caught this interaction. 

  It was only on January 23rd that an email notice was sent. 48 hours after the incident I am citing which did not communicate the **** issue either. Also attached. With this notice I met **** at the door and refused him entry and he gave me a second space heater from the hallway. 

  
  Regards,
  
  ******** *****
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/07/2025

  PMC is still refusing to speak with me and not engaging in lease renewal process after asking me to confirm I was staying in December. So it looks like they are going to evict me in retaliation for reporting them. 

  The only time I have heard from PMC was when they responded to BBB. 

  Customer Answer

  Date: 02/07/2025

  They finally sent an email and said they were renewing. I am not sure why I haven't been sent the lease yet, but I guess you can close this case. 

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 22 I paid 550 , 50 dollars for application, I was told by the leasing agent that I was putting 500$ for deposit in case if I stay with the apartment but at that point we have not signed any lease of any documentation as these was everything online. she never picks up my calls and I ended up not choosing their apartment because it was less than 400 square feet. Leasing agent when I sent an email asking for my refund, she sends documents that she stays I signed when I never did as they only asked for my social to check my credit.

  Business Response

  Date: 01/21/2025

  This person applied to unit 4M at the Embassy on 12/20/20 for a 1/31/25 move in, site unseen.  On 1/9/25, he emailed saying he decided not to move into this unit due to parking options. His application consent was signed by him which states: With this application, I am paying a non-refundable application fee.  In addition, I have submitted a nonrefundable application deposit ($500).  This application deposit is made in consideration of *** taking the prospective lease premises off the rental market and preparing the premises for my occupancy on or before my approved move in date.
  
  The leasing agent was in regular contact with him throughout the process on 12/19, 12/20, 12/24 and on Sunday, 12/29/24 at 11:51am he emailed asking if there was a bigger studio.  She let him know that being that he did not sign a lease yet, he was not legally obligated to that unit but needed to know if he wanted to move forward with another and gave him 6-O  for $1370/month on Tuesday, 12/31/24 sent photos.  He asked if the price could be lowered which we were able to do to $1270/month  and let him know that same day.  He asked if it could go even lower and leasing was able to get it lowered again to $1240 on 1/7/25.  He asked for more photos and a video on 1/7/25 which she sent and confirmed the same move in date of 1/31/25.   On 1/9/25, he responded that he would not be moving forward with any unit due to parking.  On 1/14/25, he emailed asking how long until he receives his deposit back at which time Leasing explained it was nonrefundable per his signed consent.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into 26 S ******* Apartments on 9/1/24. The **** in my baby's room did not work at the time. I notified management via email, text message, and verbally within days of moving in. No repairs were made. As of 12/10/24, I placed a maintenance ticket letting them know I still do not have heat. It has now been 28 days since the maintenance ticket and over 120 days since anyone has tried to repairing my AC/HEAT. The Property manager told me that I would still have to wait for repairs because other residents in the building have "NO HEAT AT ALL". As of 1/6/25, the main **** is now blowing out cold air even with the thermostat set to 83 degrees. A reply message to my request that says "Third Party" IS NOT ACCEPTABLE. MY home is freezing and I have a two yr old. *** obviously needs to hire a different "third party" contractor if they are unable to fix heat within 30 days.

  Business Response

  Date: 01/07/2025

  Hello,

  We appreciate your feedback and hope to improve upon your experience. We take hvac concerns seriously.

  Both *** *******, Property Manager, and our hvac technician were in the unit this afternoon and the apartment was achieving over 75 degrees. If you have any further issues, please contact *** ******* *************) directly, so we can rectify. It is our understanding that the hvac is working correctly at this time. Please advise if this is not the case. 

  Thanks,

  PMC Property Group

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive lived in The Embassy on 21st and Walnut, managed by PMC Property Management Group, for two years, and the experience has been a nightmare. Despite paying full rent, Ive faced numerous unresolved issues.The building has a persistent mice problem that has never been adequately addressed. My heat has been insufficient since I moved in, despite repeated complaints. One of the worst issues is severe water damage in a wall of my apartment. Over the past year, the wall has repeatedly crumbled, even falling on my head while I was sleeping. PMCs only response has been to spackle over it, which does nothing to fix the underlying issue. Within a week, it starts falling apart again.A few weeks ago, the building was deemed unsafe and shut down by the City of Philadelphia. No one from *** provided accommodations or assistance during this time. When I asked about compensation for the days I was unable to enter the building, I was told to "go through renters insurance."Recently, PMC requested access to my unit to fix heating in the apartment above me. When I returned home, my apartment was trashed. There was a large hole in my ceiling, and everything was covered in sheetrock and dust. The plumber told me it was maintenances job to clean up, but since it was after hours, no one came. I had to spend another night unable to stay in my apartment.The situation is so bad that the Philadelphia Inquirer published an article highlighting ongoing issues in the building, including power outages and heating problems ******************************************************************************************************************** has consistently failed to resolve tenant issues while charging full rent for unlivable conditions. Im asking the BBB to hold PMC accountable, ensure my issues are resolved, compensate me for unlivable conditions, and prevent future problems.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I moved into *************** on May 18th, 2024. Upon move in, we were given no access to the loading dock, no parking pass (although paid for), and no information on an assigned parking spot. After being told multiple incorrect parking spots, and being towed from one said spot (charged for the towing but reimbursed by front office), we were given a correct spot. Due to this hassle, we were told multiple times through email correspondence (first on 5/29) we would be credited for one month of parking ($485) which never occurred. As you can see in the attached emails, I was notified multiple times of the incoming credit which never occurred. I have emailed and called numerous times to ***** as well as other leasing office individuals. None of these calls or emails have lead to a resolution so unfortunately I feel this is the next escalation. I have lived in multiple apartments across multiple states and have never experienced a lack of service to this extent. I truly hope to reach a resolution with PMC but the lack of responsiveness and care from the leasing office is concerning to say the least.

  Business Response

  Date: 01/13/2025

  He received a credit for the parking confusion. He was emailed and he thanked us on December 18th.

  Customer Answer

  Date: 01/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our prior Landlord PMC properties has had numerous issues that I feel dealt in bad faith. Our property did not having working air conditioning or heat for the majority of our time in the unit. They regularly turned on appliances while we were away and demanded we pay electricity for them even though we left them off before leaving. Upon moving out, we were sent a statement for payment given we left early and received email confirmation from them to not pay the invoice as it was not correct yet, so we followed their instruction. However, with no warning they sold out debt to a debt collector, after telling us in writing not to pay it in order to make corrections on the statement. I am shocked a company as big as *** regularly advertises working AC and heat which they know to be false along with selling debt to debt collectors while giving no notice.

  Customer Answer

  Date: 12/05/2024

  Hello, I just submitted a complaint. I have emails showing our situation and confirming our situation. Would these be helpful? I just want to ensure my email wouldn't then be available publicly for all to see. 

   

  Thank you for your help,

   

  *****