Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control with a door to door salesman. At the time I did not realize I was signing a contract that I could not get out of. Eco Shield came out quarterly. The first visit was great, they did a true thorough job. EVERY visit there after was a scam for money. The one visit the tech never entered my backyard to spray and stated that there was a gate locked. We do not have a locked gate. We also have a lot of property beyond the wood fence that was never treated. Another visit the tech was here for 10 minutes and I watched on my ring camera, no way worth $179 charge for 10 minutes. We have continued to have spiders and bugs and ticks and mosquitos. The service has not been reliable AT ALL. In February I was notified of an upcoming visit and I called customer service and advised the gentleman that I was laid off and that I had no income. I asked if they could offer help for a financial hardship (like MOST companies offer and understand) He advised that I signed a 1 year contract and if I cancelled i would be billed several hundreds of dollars. I could not afford paying for their pest services, he said they would term the contract at its expiration date. He stated he would credit my account and would cancel the services. It was never cancelled. I then got a text that they would service my yard July 15th. I spent an entire lunch hour calling them AGAIN. I WARN the public about this company. I should have been offered an early termination. I also now have a bill for $184.11. I will no doubt NEVER hire this scam company again. They also do not offer an email address so that encounters can not be documented with them. Shady shady company. $184 is robbery.

  Business Response

  Date: 07/11/2024

  Dear ********,

  Thank you for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you've faced with our services and the frustration it has caused you.

  Regarding the financial hardship you experienced and your efforts to cancel the service, I regret that our response did not adequately address your situation. We should have been more accommodating and understanding of your circumstances.
  
  To address your concerns, we have waived the outstanding balance of $184.11 and closed your account. You will not be responsible for any further charges.
  
  Please accept my sincerest apologies for the distress and inconvenience this situation has caused you. If you have any further questions or need additional assistance, do not hesitate to contact me directly.
  
  Thank you for bringing this matter to our attention and for giving us the opportunity to make things right.

  Customer Answer

  Date: 07/18/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you to all. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against EcoShield for their deceptive sales practices and unfair charges. I was approached by an EcoShield sales representative who failed to clearly explain the terms and conditions, including the pricing structure of their service. The representative's tactics were misleading, and I was not adequately informed about the recurring charges associated with their service.Upon realizing the charges, I attempted to cancel the service. However, EcoShield is now demanding an exorbitant fee of $200 to cancel, which I believe is a tactic to extort more money from customers who are dissatisfied with their service. This practice is both unethical and unfair.Previously, I filed this complaint, but I was informed that it was handled by the *************** Therefore, I have researched and identified the appropriate office in ************ to file this complaint again.For an update, after contacting EcoShield, they initially attempted to charge me $300 to cancel the service. After negotiations, they reduced the fee to $150 but threatened to report me to credit agencies if I did not fulfill my contract or pay the cancellation fee. Feeling coerced, I paid the $150 under duress.I feel that EcoShield's approach violates consumer rights and engages in predatory practices. I urge the BBB to investigate this matter and take appropriate action to prevent other consumers from falling victim to such deceptive practices.Thank you for your attention to this matter.

  Business Response

  Date: 07/11/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We have waived the remaining $150 annual commitment discount payback balance and processed a $158 refund for the amount you were previously charged. We apologize for any inconvenience this may have caused.
  
  If you have any further questions or need assistance, please feel free to contact us.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest Solutions charged $179 for each of 4 payments beginning last year, July 2023 to get rid of ants on outside property. We have just as many ants, if not more, than previous years. I called to cancel the last treatment and the rep said there is no fee for canceling. However, the company continues to harass us by sending emails and calling on the phone nonstop saying our account has a balance. Also, I saw two weeks ago on Channel6 *********** that they do this to others and BBB put out a warning in three other counties in ** about this company. I want a statement from them that I have a fully paid balance, and I want the harassment to stop.

  Business Response

  Date: 06/27/2024

  Dear ******,
  
  We are sorry to hear that you have been unsatisfied with the results of our pest control services. Our services include a 100% service guarantee that offers free touch-up visits between scheduled services, but we do not see a request for one on your account.
  
  When you called on 4/17/23 to request cancellation due to pest activity, our team member offered a touch-up visit. However, you declined and requested to close the account prematurely, which resulted in the annual commitment discount payback of $159 being added.
  
  Customer satisfaction is our utmost priority, and we understand you no longer wish to continue our services. We have decided to waive the $159 annual commitment discount payback. There are no additional charges, and your account is now closed.
  
  If you have any further questions or need assistance, please feel free to contact us.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th 2024, **** , the sales Rep for Eco Shield came to our door. He lied and said he had some of our neighbors as customers and offered us a "neighborhood discount" of $185 per service. I explained to him that I did not have the capacity to afford quarterly services at the moment, and that if anything, I would like him to spray once for now, and I would call him should I want to sign up for the quarterly service. He said this was fine. I repeated to him during the continued sales pitch, that right now, we could only afford one spraying, at the price of 185$ and he said this was all I would be charged and I would not be in contract with them for their quarterly services. My wife also witnessed this VERBAL CONTRACT.**** had me sign his electronic payment padlet to authorize the use on my credit card for that ONE TIME SERVICE. He did not give me a contract , only a padlet to sign for the credit card.I received, after **** left, what I thought was only an invoice, via email, like we agreed upon. However, later the next week, another sales rep from a different company tries to sell me their services and says he will pay my cancellation fee. This prompted me to check my invoice as I had no idea what he was talking about. Turns out, ************** my signature for the credit card authorization and stamped it on an electronic 24 month contract. When I called to rectify the situation, they said that they had explained to us the contract (which was not true) and since it's not a "cancellation fee" its a discount fee, they could not remove it as we have stopped the services in the same call. Come to have it, I go on ****** Reviews to see they have done this to too many people! This is FRAUD. You STOLE MY CREDIT CARD AND SIGNATURE INFO TO PUT ME IN A CONTRACT THAT I DID NOT AGREE TO.Not only that, they have their solicitation permit pulled for my area!If you do not clear me of the rest of this bill, I will happily see you in court before I ever pay you a dime.

  Business Response

  Date: 06/19/2024

  Dear *****,
  
  Thank you for reaching out and providing us with these details. We take your claims of fraud very seriously and will be reviewing the matter thoroughly to address this with the sales representative.
  
  Upon reviewing your account, we found that all sign-up procedures were documented. The Service Agreement was signed and emailed to you for your records and further review. Additionally, our two-step verification process was confirmed when you responded "yes" to the text, indicating your full understanding of the agreement.
  
  Customer satisfaction is our utmost priority. As a gesture of good faith, I have waived the balance on your account. There are no further charges, and your account is now closed.

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract was terminated some time ago after contacting the company sometime in March. I was very specific that I no longer desired to use their services. I received an email on 6/11/2024 that indicated they were returning on June 14, 2024 to resume services.I called the company, and they said I renewed the contract in March which is a lie. I informed them that if anyone from their company showed up, I would have them arrested for trespassing. They didn't acknowledge any cancellation and showed no inclination to terminate this fictious renewal.

  Business Response

  Date: 06/19/2024

  Dear *****,
  
  We sincerely apologize for any misunderstandings. We reviewed your account and found that on 6/11/24, the day before the complaint was entered, you spoke with one of our team members who confirmed that your account was closed. A confirmation email was also sent to you for your records.
  
  Please let us know if you require any further assistance.

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Ecoshield Pest came to my door in May of 2023. I believe ******************* with the company is the person I spoke with. After numerous attempts to turn the salesperson away, they persisted. I finally agreed to a contract with the understanding that if I was not satisfied, I could cancel. However after a few months, I tried to cancel, but was denied. I was told since it was not my name on the credit card they had on file I could not cancel service. I am the person who set up service. I am the only one they contacted about anything yet I was denied. I refused to pay, and canceled my card on file. However now they have turned it over to collections. I am so dissatisfied with this company, and am looking to just be done with them for good!

  Business Response

  Date: 06/19/2024

  Dear *****,
  
  Thank you for reaching out and providing us with the opportunity to address your questions and concerns. We have reviewed your account and confirmed that all sign-up procedures were followed and verified. The Service Agreement was reviewed with you, and the two-step verification process was confirmed when you responded "yes" to the welcome text, indicating your understanding.
  
  While we found that all processes were correctly followed, customer satisfaction is our utmost priority. As a gesture of goodwill, we have waived the $318 annual commitment discount payback for canceling the agreement prematurely. There are no further charges, and your account is now closed.

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************************
  
  

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted EcoShield (via a neighbor who contracted with the company) on July 6, 2023 to deal with ants on my property. Representative **************** came to my house and shared the price list. I wasnt sure if I wanted quarterly treatments but felt I had no other option at that time. ***** spoke about inflation and by contracting for multiple years I would keep the same rate as depicted on the price list. At no time did I consent to a multi-year agreement. ***** explained that in order to get the pest control service, I would need to give him a credit card and agree to a text message which I did. I do not normally text so ***** helped me say yes to the text message. There was no written agreement and one was not emailed to me until I signed that I would pay via the credit card after service was provided. As you can see on the attached agreement, the same signature (which I had to provide on ****** phone and couldnt see anything but a blank space where to sign) was used for both the credit card and to accept the agreement (which I had not yet seen). Not only that, but other statements on the agreement that I did not know about were initialed by ***** just using TH. At no time was it mentioned that there was a $300 cancellation fee and I didnt know until I was able to print the agreement that ***** had signed me up for a 72 month contract. I have to admit the technicians have been wonderful, but I do plan to cancel this agreement at some point prior to 72 months. Is there anything you can do about the $300 cancellation fee. I really feel that ***** was deceptive and as much as I hate to say it I was scammed into a 6-year agreement and I think you need to be aware of the companys deceptive practices.

  Business Response

  Date: 06/19/2024

  Hi *******,
  
  Thank you for reaching out and allowing us to address your concerns. We apologize if you felt the sign-up process with the sales representative was not clear. We have procedures in place to ensure new customers are fully aware of and understand our services and plans.
  
  Customer satisfaction is our utmost priority. I have noted your account to ensure that the annual commitment discount payback will be waived if you ever decide to cancel our services. We are committed to doing everything we can to prevent any dissatisfaction. If you are ever unhappy with our services for any reason, please feel free to reach out to me directly at ********************************* I am here to assist you with any of your concerns.
  
  Thank you again for bringing this to our attention.

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:05/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** representing the company knocked on my door even though I have a no solicitation sign.

  Business Response

  Date: 06/03/2024

  Dear *****,

  I sincerely apologize for the inconvenience caused by our salesman knocking on your door despite the clear "No Solicitation" sign. We understand and respect your right to privacy and your preference not to be disturbed. Thank you for bringing this to our attention. We appreciate your patience and understanding.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with eco sheild for Pest control. They came to my door last August 2023. I paid in full for treatments for inside and outside. And then they would come on a regular basis to spray for pest control. They came on sept 6th 2023and the guy didnt know if he was there to spray inside or outside so he sprayed outside. I never heard from them again and never got the inside work i was promised and paid in full for. Then nov 2023 they took over $210 out of my bank account. I called and asked them why they took money but didnt render any services. I was told they didnt know why. I told them they no longer had permission to take money out of my account with out rendering services. I didnt hear from them again til marchb2024. They wanted to make an appt and charged me over$210 once again. I asked again about the money they took in nov and still didnt render services for. They didnt give me an answer. At that time i cancelled my contract due to them breaching the contract and taking money but not rendering services. I didnt hear from them again until today in a text messages telling me i owe close to $380 for cancelling my contract. I called them. Again i asked why they were taking money but not rendering services and i didnt owe them anything because they still owed me services i paid in full for but never received and told them the reason i cancelled my contract was because they breached it by not rendering services and taking money out of my account and this was the only way i could stop them from taking anymore money from me. I tried to work it out by getting the services i already paid for but didnt receive. They then said they came out in dec 2023. And i owed them money for that. I told them nobody came in dec and i have security cameras to prove it. The solution they tried to give me was to shorten my contract and give me discounts on future services. I asked again about the services i paid for but never received. I told them i shouldnt have to pay anything for the services i paid for but didnt reveive including the indoor service i paid for when i signed up with them. They said indoor services were done by request and i didnt request it. I reminded them that I paid in full and they Were supposed to tell me when they were coming and never did even after i contacted them 2 more times in sept 2023 after the sept 6th outside spray but never heard from them again and had to call them in nov to see why they took the money out and didnt render any services. I was then told there was nothing they could do about it. The guy said he was trying to help me by giving me $20 off the next time they came out and if i didnt want to agree to that then he was going to report me to a collection agency. Refused to refund me

  Business Response

  Date: 05/06/2024

  Dear BBB,
  
  We appreciate the opportunity to provide our findings in response to the complaint, which alleges false statements by the consumer.
  
  Attached, you will find a screenshot of the invoices for this customer's account. Our records show that they were charged only twice: once on August 10, 2023, and again on September 11, 2023, for the egg cycle service. Additionally, the service on December 7, 2023, was provided free of charge in response to the customer's concerns about ant issues.
  
  Regarding the request for interior services, we did schedule an appointment in December to address this. Unfortunately, the customer was not present to ***** our technician access to the property. We did not receive any communication from the customer about this missed appointment, which leaves us uncertain if the need for interior services was an actual concern to begin with. We did not hear from this customer again until March 19, 2024, at which point they stated they no longer required our services.
  
  Based on these findings, the charge of $300 for the annual commitment discount payback, applied due to the premature cancellation of the agreement, is justified.
  
  Thank you for allowing us to clarify these points. Please let us know if further information is needed.

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to a service with Ecoshield to help with centipedes, spiders, and voles. This was meant to be a quarterly service. After a couple months of subpar service it got worse. Despite trying to reschedule an appointment during the winter months, they refused to do so and showed up anyway. I wasnt too happy about this. Then after the next visit in which nothing was completed (my neighbor observed), I wanted to end my service. My neighbor stated that all he did was walk around the home. No spraying or work was done and she mentioned it was a total of probably 5 minutes at most. I talked with her about this service so she was aware of the issue. After trying to consult them with no response, I have over a $600 bill for the two visits and a cancellation fee. When I initially signed up, no cancellation fee was disclosed. In fact they stated it was not a contract.

  Business Response

  Date: 04/29/2024

  Dear ******,
  
  Thank you for reaching out and providing your valuable feedback.

  Enclosed, please find a copy of the Service Agreement that you reviewed and signed, which was also sent to you for your records. I would like to clarify that our service guarantee does not cover voles and centipedes. However, we want to ensure that you are satisfied with our services in all other respects.
  
  We have confirmed that your last appointment on February 7, 2024, was completed as scheduled. If you feel that certain areas were missed during the service or if you have noticed ongoing pest activity, please remember that our service guarantee includes complimentary interim visits to address any concerns.
  
  According to our records, we have not received a request for an interim service visit from you, and despite multiple attempts, we have been unable to reach you. We are eager to resolve any issues and ensure your satisfaction, so please contact us at your earliest convenience to schedule any necessary additional service.
  
  Thank you once again for your feedback, and we look forward to assisting you further.

  Customer Answer

  Date: 04/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21604667
  
  I am rejecting this response because:
  
  I have a bill that is approximately $636. Where is this bill coming from. The $200 service fee and the $200 cancellation fee is $400. I need to see an actual bill of what I owe and I would no longer like to continue service. 
  

  I was given a false promise of voles and ants and no information about a cancellation fee until now. 
  

  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 05/30/2024

  Hi ******,
  
  The total balance of $634.60 is itemized as follows: $212 for the service visit on 11/7/23, a $10 late fee, $212 for the service visit on 2/7/24, and $200 for the annual commitment discount payback.
  
  The $200 annual commitment discount payback is outlined in the service agreement reviewed and received at signup. This was also confirmed through our 2-step verification process text, which we have attached for the BBB's reference.
  
  If you have any further questions or need additional information, please let us know. We are here to assist you.