Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** from Ecoshield Pest Solutions was going door to door in my neighborhood soliciting service. He spoke with me outside on my front step about the services they offered. My Nest doorbell recorded everything. I advised him he could send me more information by email as I was working at the time. He was trying to get me to schedule an appointment and I said no I needed to look into things further and do more research because I already had a contract with Aptive exterminator. After he left I saw the company had multiple BBB complaints so I never called him to sign up for their services. Today I received a call saying that I had service scheduled for this coming Monday, May 22! I never enrolled in this service! I called their corporate headquarters today and got transferred to multiple departments. They told me they were looking at a contract and saw a signature and I advised I never saw a contract or signed anything! I kept asking to speak to a manager and they kept telling me none were available. They finally sent me the attached email saying account was closed and it even had an account number *******! When we hung up, I received a text saying my service is scheduled for Monday! I called ** at ************ from door tag and he said it must have been a computer error and he knew I never enrolled in anything. He said no service would be done because no credit card on file. This company is very shady and I am worried they will show up on Monday and then send me a bill. Please log this complaint and ensure that this company does not harm anyone else.

  Customer Answer

  Date: 05/23/2023

  Hello,

  The company address was not provided on door tag. ** mentioned about Philadelphia. He also said he was originally from ******** and mentioned how they call back yards patios there. I also have my whole conversation with him saved on my phone from my **** Doorbell clips. Should I send those too? ** can be reached at that phone number. I talked to him on Friday to question why he enrolled me in a contact and he claimed that it was a computer glitch. 

  Thanks,

  *********************

  Business Response

  Date: 07/13/2023

  Dear BBB,

  Based on account notes, this resolution was met back on 5/19/23 when the customer reached out. The account is closed and no charges were ever made.

• Initial Complaint

  Date:05/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction - 5/13/23 Amount of money paid to business - $0 locked credit card Service - Pest control business Dispute - Used deceptive sales practices that hid actual contract requirements and took advantage of situation that didn't allow me time to fully read and understand what I was being agreeing to. There is no reason a legitimate business needs to use these tactics.Company used deceitful sales practices and took advantage of situation where I was under pressure to leave residence for a wedding and therefore didn't have time to evaluate and understand contract. Salesperson used what I guess are known as step sales. Started with price and service, then mentioned annual contract. Once passed that point I was told I would receive a text to initial just to confirm price and annual contract, was never told I was waiving 3 day cool off period in force in PA. Again because of the pressure to leave for a wedding I was duped into signing away my rights.I am filing this complaint before I contact the company since I am 100% sure they will deny my request to be released from the Contract based on their deceptive sales practices. Because on these deceitful practices I do not want to do business with this company. I am sure there are reputable pest control companies I can do business with that don't operate in this manner. If the company is to do the right thing and release me from the Contract I respectfully request that the complaint text that is made public simply consists of a buyer beware statement regarding this company. Hopefully this will help other people who are too trustworthy of companies and people not to make the mistake I did.

  Business Response

  Date: 05/17/2023

  Hi *******,

  This is confirmation that your account was closed on 5/15/23.

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried this company They camE every 3 months. They did the outside lawn and inside in the house. They were supposed to come March 29. Did not knock at door, but left door placard. Said they did the entire lawn, never did the inside. They did not do the entire lawn, gates were not touched to enter rear. Animal boxes were not touched. Rescheduled 4/4 and they never showed up. Rescheduled for 4/6 10:30 am. Came at 4:00 pm we did not want their service at that time. They have texted and telephoned, and emailed me several times. When I call them back i get someone I cannot understand what they say, who will not connect me with the names I've been given to call. Yet, they want all of my information! I have requested our last automatic drawn fee of $148.54, March 30. refunded. They refuse to return my money for a SERVICE NOT DONE!!!!! Several calls, texts, emails, from them, from me. *****I have three email files I cannot upload to this complaint.*****Desired Outcome/Settlement THIS IS AN EMAIL I RECEIVED FROM THEM, ONE OF MANY EcoShield Pest Solutions - Philadelphia <**************************************>To:*************** Tue, Apr 11 at 2:09 PM View Your Account: Customer Portal Account Number: ******* Logo ********************** Pest ********************** - ********************** ************************************** ************** Eco Shield Pest Solutions Greetings!This is *********************** Care Specialist from Eco Shield Pest Solutions. We appreciated you reaching out to us. We are more than happy to provide a perfect solution to your concerns.

  Business Response

  Date: 04/26/2023

  Hi ****,

  Thank you for bringing this to our attention. We apologize for not being able to service the whole property on the 3/29/23 visit. From the account history notes, we attempted to resolve this by providing you with a free follow up that was rescheduled. When 4/12/23 came around, you asked our customer service rep to cancel the account and the free scheduled visit. Due to your request, the appointment was canceled and the account was closed.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I signed a contract with EcoShield Pest Solutions LLC of Philadelphia. This was for seasonal pest control for $199 per treatment. It was mandatory to pay by giving EcoShield your bank Debit Card to automatically withdraw the payments from my bank account. I had an immediate initial treatment inside my home and paid the bill by them automatically withdrawing from my bank account $199 on 5/19/2022 (see bank statement below). They were due again in June for the next treatment. Come June 2022 I noticed that they withdrew $199 from my bank on 6/15/2022. They were scheduled to come out that day, but they did not. I know they did not service me, because I work from home and was home the entire day waiting for them, as I wanted to warn them that I have a cat in the backyard, and please don't spray near her. I thought maybe they didn't come because we had some rain earlier in the week, so I decided to give them a few days to show up.I waited 5 days, and EcoShield still did not show up. I called their office, and they told me they did do the service on 6/15/22! This was a lie. I was home and I have ADT security video that shows no one came on my property. I spoke to a manager and said I wanted out of the contract, as I know they were lying to me. They said there is a $200 cancellation fee. I told him you already took $199 from me on 6/15/22 for no reason, and to consider that my cancellation fee. They won't. They have since put their bill collection agency A.R.M. on the case to constantly hound me. I wrote A.R.M. a 5-page letter showing all of the fraudulent claims against EcoShield on-line. They will not give this up! EcoShield is a scam-based company with zero customer care, All they want is your auto-debit money!!!05/19/22RECURRING PAYMENT AUTHORIZED ON 05/18 ECOSHIELD PHILADEL *********** AZ S302138627060910 CARD 2961$199.00 06/15/22RECURRING PAYMENT AUTHORIZED ON 06/14 ECOSHIELD PHILADEL *********** AZ S382165828070520 CARD 2961$199.00

  Business Response

  Date: 03/06/2023

  Dear ****************
  

  Thank you for taking the time to communicate to us why our service did not meet your
  expectations. We have every desire to address your needs and provide the best solution
  available to resolve your concern. I apologize for any inconvenience this
  may have caused you over the length of your contract with us.

  
  After investigating your account and checking our GPS system we did provide service on
  6/15/22 between 1:14pm and 1:40pm by ************** ***************************. I believe we have
  honored the contract you agreed to by providing the service on the times outlined in the
  agreement.

  
  If you have any further questions I will be more than happy to address them with you.
  You may reach me by my contact information below. Thank you.

  Customer Answer

  Date: 03/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19383157
  
  I am rejecting this response because: I cannot accept a business practice that automatically debits my bank account, while providing no proof of service to the customer when the service is performed. ********************** does not knock on the customer's door, leave a receipt at the door, put a warning flag in the yard, or any kind of proof that they were on your property. Yet, the have to have an auto-debited bank account for customer payment, clearly to take money from customers for doing nothing.

  EcoShield says their GPS indicates that the serviceman was at my residence. He was probably eating his lunch in his truck. I was home all day; he did not service my yard. I have a clear view from my work area of the yard. A huge 18 foot glass window/door. I spoke to the serviceman. I asked him, do I have a pool in my yard? He could not remember. I do have a pool in my yard. My security camera did not pick up anyone on my property that day.

  There are over a hundred complaints of EcoShield's business practices on-line. I am not the only one who feels cheated. 

  All I want as a resolution is for EcoShield to leave me alone. Their collection agency keeps hounding me. The amount they say I owe magically doubled. Not until EcoShield stops this baseless harassment, will I be satisfied. I paid the cancellation fee. Now please leave me alone!

   

  Regards,

  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/06/2023

  Hi *******,
  
  Appointment reminders were sent to *********************** a week before the service took place. We did send a product usage and service report after the service was completed, but it seems like the email was incorrect. I just resent the report for the visit to the correct email. We also want to clarify that the initial discount chargeback of $200 was not paid. The $430.94 balance that was sent to collections includes the $200 invoice for canceling prematurely. 

  Customer Answer

  Date: 04/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19383157
  
  I am rejecting this response because:

  Again, I have the video of my back lawn for the entire day which shows you were not here. I was home the entire day. And I was taking care of a cat on the back deck, so I was watching out for your visit to speak to the service man about the safety of the cat. There is no way you were present. Just look on the internet to see the dozens of other customers EcoShield scammed.

  You did get the original payment according to ***** *********** They did refund the $199 to me originally, but then took it back from me after you would not settle the dispute with them.

  When your business practices are to not knock on the door, not leave a receipt, not leave any indication that you were on the property, quite frankly, this reeks of fraud. 

  The letter you sent me last week just shows what chemicals are in your pesticides, it does not show what you say you used on my property. 

  This will not be resolved unless we go to court where I can easily prove my case, or you realize your service man, who couldn't remember I had a deck or pool in my back yard, is either lying or serviced the wrong property that day. (Which is most likely what happened.)

  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 05/18/2023

  Hi *******,

  
  Could you please send the footage from the day and time to ********************************? Everything on our end shows ************** was there and completed the service.

  Customer Answer

  Date: 05/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19383157
  
  I am rejecting this response because: I would send the video but there is a problem. You only accept 8MB in size for the attachment. This is a larger than a GB.
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/13/2023

  Hi *******,

  You can send the video directly to me at ********************************. 

  Customer Answer

  Date: 07/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19383157
  
  I am rejecting this response because: I would like to send you the camera video if it will settle this case, but I do not know how to send a many GB file to an email address. It's too big for my email account to attach. I can think of 2 possible resolutions:

  1) If you'd like me to put it on a USB drive, please send me a 32GB USB drive and a return addressed mailer envelope with postage paid by you, so I can ship it to you. This is a large file because it has many hours of footage on it.

  2) If you'd like to try a shorter video of just the times of day that you would like to see, maybe that would work over my email because it would be a smaller file size. But I am not sure. I would have to find a way to edit the file. If you'd like to try this resolution let me know what hours you would want to see.
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/12/2024

  Hi BBB,

  The discussed time frame for the video that is needed for review is 6/15/22 between 1:10pm and 1:45pm. If you can please send it to us at ******************************** for review. 

  Customer Answer

  Date: 03/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19383157
  
  I am rejecting this response because:

  The business had 10 days to respond to me. They waited 8 months to respond! 

  They broke the rules.
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing this on behalf of my mother, ***********************. I have POA because my mother has Parkisonain dementia. Eco Shield came to my mother's home on 8/5/22 claiming the next-door neighbor had an infestation of mice. I should note my husband arrived and asked the two men to leave the premises and we don't want any chemicals or bait. When my husband left they came back and my mom let them into her home (very scary) and pressured my elderly mother to sign a "contract". On 8/5/2022 she gave them her debit card number and paid them 189.74. Later, when they called my mother to make an appointment to come out again to do another treatment, my mother told them that she did not want any treatments because she did not have mice. They told her it would cost her I think it was 500.00 to break the contract. My mother said she did not have this type of money and she got scared. They sent us bills. I do her billing. I tried to get a copy of this so-called contract and never received it. They then sent us to a Collection Agency is ****** *********. The Client Account Number is *******. The collection agency letter said to send a letter by January 7, 23 if we disputed the invoice, which I did and I included contact information. I just received another bill from them. Now they say we owe a Principal Amount of 919.48. What they refuse to understand is the contract is null and void since I have POA. I have tried to tell them this. In addition, there are many complaints about Eco Shield online. There is a warning on the Lower Makefield Township Police Dept. that says "ECO Shield Solutions is not an Approved solicitor in LMT. Please do not engage with these solicitors and contact the police immediately when they are in the area." I should note that my mom has a NO SOLICITATION sticker on her front door, yet that did not stop them. We would appreciate your help in this matter. I may be reached at 215-907-0581. I'd be happy to present POA paperwork if needed. Thank you in advance. ***********

  Business Response

  Date: 01/26/2023

  Thank you for bringing this to our attention. We want to sincerely apologize for the frustration you must be feeling. I reviewed the account notes and did not find any mention of your mothers conditions. According to account notes, we last spoke to the daughter on 10/31/22 and emailed over the copy of the Service Agreement, but the email it was sent to is different from the one you provided within the complaint. If you could send POA paperwork over to [email protected], we can waive and remove the $500 invoice from collections for you and your family. We again, apologize for this situation, but hope to hear from you soon.

  Customer Answer

  Date: 02/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Thank you for your response. I will forward you the POA paperwork tomorrow. My concern is that you are waiving a cancellation fee of 500.00, but because you sent us to collections, they sent a bill for a Principal Amount of 919.48. We are requesting that all fees be waived. 

  
  
  Regards,
  
  ********************* POA for *****
  

  Business Response

  Date: 02/09/2023

  Hello,

  The POA documents were received and the $500 invoice for canceling prematurely was waived as promised. 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold the contract under the impression that my neighbor had also purchased one because ***********************, the door to door rep, had told me this. He presented a whole house pest service, including mouse traps, cobweb cleaning, and outdoor spraying. ****** never mentioned that it was a 2year but when 1st guys came they told it was. ****** changed it. I was also told they only did 4 rooms and I only got 3 traps for a 2,300 sq. ft. house with finished basement. 2nd guy came and only sprayed outside and left. I am being told it is my responsibility to call to have them come back. I am trying to cancel my contract and they are now charging me for a service I never received. TheCSR are unable to do anything but give platitudes and read from a script while their coworkers scream into the headset next to them. It is a terrible organization. During this time I lost the debit card they had on file for payment. I decided it would be a good time to end the contract since they were the ones who had breached the terms by not fulfilling the services I had signed up for. My conversations with their CSR’s began around July or August. I tried very hard to communicate what the situation was and how it should be resolved. Every time I hung up the phone I was left with impression that it was taken care of only to start receiving calls and texts a few weeks later. On 12/19/22 I was guaranteed my account was cleared and closed. Only to receive a call from a Collection agent on 1/6 and see my account was not only still active but another 212 was added for service I never received. They have offered me a discount on that one. Yes, a discount on something I never got. This company is run from bottom up and I can’t resolve my issues.

  Business Response

  Date: 01/13/2023

  Hi *****,

  Thank you for taking the time to provide us with your feedback. We are sorry to hear about your recent experience with Ecoshield. We are committed to making things right however we can. We reviewed your account and found that the 9/17/22 received appointment reminders the day and week before it took place. When the technician arrived, nobody was home to let them in. Due to interior services being optional and only done if requested, we would not call you to set it up. Due to today being about 4 months since your last visit, it is now outside the warranty window, so you would need to receive a quarterly service in order for both the interior and exterior to be fully serviced. If you decide to continue, we can waive the $20 late fee, and $212 initial discount chargeback, but you would need to pay the 9/17/22 visit of $210.94.

• Initial Complaint

  Date:12/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the final invoice they sent. It is for an early termination even though we gave them every chance to provide effective service. This should confirm the address. Im happy to send ove every email correspondence I have if that would be helpful. For the record, after many hours on the phone and getting nowhere, I did leave negative reviews on **** and ******* which seems to have finally gotten their attention. They wrote me to say they would be honoring the contract and in so waiving the early termination fee. I consider the matter settled with that, but would still like to persue the case with the BBB just so its on the record. From reading reviews on line it is clear to me that the way I was treated is a rule not an exception, and theyre entire M.O. is underperforming then trying to squeeze made up fees out of unhappy customers.

   

  Business Response

  Date: 12/04/2022

  TO BBB

  This customer provided a PA zip code, we do not service outside the Chicago IL area. Please remove from our business profile as this is not one of our customers.

  Customer Answer

  Date: 12/09/2022

  Business sold us services based on a lie, they said they serviced our business neighborhood and secured a contract from us unknowingly. The services did not work. We have been trying to cancel the service for the past two months and they keep sending service providers to our house and will not let us out of our contract without paying a termination fee.

  Business Response

  Date: 01/12/2023

  Hi *******,

  As of 12/6/22 your account was closed, here is the email one of our team members sent to you.

  Hello ****,This is the complaints team with Ecoshield. We want to sincerely apologize we were never able to get your mosquitos taken care of. We understand its frustrating. After reading your review, we reviewed your account and decided we are going to honor the contract and waive the fee on your account. Effective today, your account is closed and the balance is $0. If you have any further questions, please don't hesitate to reach out to us directly. Thank you,

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15,2022 4-5 men came to my door selling extermination services. The sales pitch was quarterly services at $179 per service, I told them it was too pricey and the reduced the amt to $150. per quarter. They had an I pad that was impossible to read. I was told that I would receive a copy via e mail. I never receive the copy until Nov 9,2022 after I called and was told that they sent a copy in June to an incorrect e mail address, I have been trying to resolve issues with them from the beginning. I have had 3 services since June and have paid for each, now I am being told that there are 5 Services at $179 each. They stated in the contract the the total cost was $400. To date I have paid $507.00.I called them on 7/20/22 to attempt to correct the price and get a copy of the so called contract, nothing happened . I called again in Oct and Nov. I cancelled the contract. Now they are billing me for an additional $270.30 for cancellation fee. I spoke to reps named ********, ********, ******, ****, and ***** to no avail. I also spoke to other reps on two other occasions but di not get their names. I am unhappy with the service, they came out on Oct 13, 2022 and I didn't know they were here since I was out of town and they left a voice message that I didn't receive. It simple seems to be some type of scam or con that I am not going to accept. At no time did I allow any one in my home since this was outside exterminating. I would appreciate any help that you can render. I am a widowed senior living alone. Normally, I am very cautious about this type of thing since scams seem to be proviolent in our society. Thanking you in advance for your help.

  Business Response

  Date: 12/16/2022

  Hi *********, 
  
  Thank you for taking the time to reach out to us. We want to sincerely apologize for any possible miscommunication during sign-up. We understand your frustrations and the importance of saving your money as a senior. We went ahead and waived the fee on your account so as of now, 12/16, your account is closed and there are no further fees on your account. Please don't hesitate to reach out to us directly if you have any further questions or concerns. 

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield Pest Solutions completed application of pest materials around my house for spiders, ants, pill bugs, etc. The cost was about $179.00. This was paid by credit card, and I asked whether I could cancel the service anytime and was told that I could. The most recent application made on October 28, 2022 for which I received a bill of $189.74. I called November 1, 2022 to cancel the service because it is entirely too costly. I learned that my neighbors are paying around $325 for the entire year! When I called this morning I was told that there would be a $200.00 cancellation fee. I stated that I would pay the $189.74 for the October 28, 2022 service but not the $200.00 cancellation fee. When I first used this company, there was no mention of the cancellation fee. This morning on the phone, I was told that the 50% initial discount had to be reimbursed if I canceled. After my call this morning, I received an invoice for $389.74! I believe this company is involved in fraudulent business practices. I hope you can help so that my credit is not affected when I do not pay the cancellation fee. I appreciate your help. I have all receipts and documents, but cannot add them to this document. They are on my Iphone.In addition, I believe other people in my 0ver 55 community are also in this position.

  Business Response

  Date: 05/26/2023

  Hi BBB,

  
  

  We sent the following response to this complaint on 12/15/22. Since then, we have helped the customer by offering a lower rate to price match the neighbor's company. We have continued to service this customer to this day. We consider this complaint resolved as the customer has agreed to continue services with us.

  
  

  Hi ******, Thank you for bringing this to our attention. The one-page service agreement outlines the number of services and the prices. When you signed up, you agreed to a certain amount of services, so we provided you with a discount of $200. If you wish to discontinue services, we only ask for the discount back. We attached your copy of the service agreement to this response.
  

  
  

  EcoShield Pest Solutions completed application of pest materials around my house for spiders, ants, pill bugs, etc. The cost was about $179.00. This was paid by credit card, and I asked whether I could cancel the service anytime and was told that I could. The most recent application made on October 28, 2022 for which I received a bill of $189.74. I called November 1, 2022 to cancel the service because it is entirely too costly. I learned that my neighbors are paying around $325 for the entire year! When I called this morning I was told that there would be a $200.00 cancellation fee. I stated that I would pay the $189.74 for the October 28, 2022 service but not the $200.00 cancellation fee. When I first used this company, there was no mention of the cancellation fee. This morning on the phone, I was told that the 50% initial discount had to be reimbursed if I canceled. After my call this morning, I received an invoice for $389.74! I believe this company is involved in fraudulent business practices. I hope you can help so that my credit is not affected when I do not pay the cancellation fee. I appreciate your help. I have all receipts and documents, but cannot add them to this document. They are on my ******. In addition, I believe other people in my 0ver 55 community are also in this position.