Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and a rip off. They have deceitful business practices. They have you sign electronically for what you think is an initial service and one follow-up, then they plug in your initials for bi monthly visits and automatic payments, which does not show up on the initial form. Do not do business with this company, they have fraudulent business practices and the extermination did not get rid of ********. Total frauds! They are trying to charge me an extra $213.25. There have been so many complaints, a class action suit needs to be initiated to put these dishonest frauds out of business.

  Business Response

  Date: 09/07/2023

  Dear ******,
  
  I trust this message finds you well. I would like to extend our sincerest apologies for any misunderstanding that may have arisen concerning our services.
  
  Upon reviewing our sign-up process, we found that we presented and reviewed the one-page Service Agreement with you. We've taken the liberty to attach a copy of this Agreement for your reference. As outlined therein, our service is structured as a bi-monthly subscription plan rather than a one-time service.
  
  We genuinely regret any confusion that may have arisen regarding the nature of our services and understand that these may not have been aligned with your expectations. Customer satisfaction stands as our utmost priority, and as a gesture of goodwill, we are pleased to inform you that we have waived the $213.25 balance associated with the premature cancellation of the agreement. Please be assured that there are no other charges, and your account is now closed.
  
  Should you require any further clarification or have additional queries, please do not hesitate to reach out to us. Your satisfaction is of paramount importance to us, and we are committed to addressing any concerns you may have.
  
  Thank you for your understanding and for considering our services.

  Customer Answer

  Date: 09/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed at my home electronically Service Agreement for Pest Control (7/8/2023). Proper cancellation notice was given (7/11/2023) within required 3 business days' under 16 CFR Part ***. Continued calling and email continued after cancellation receipt acknowledgement (7/11/2023) to "finalize" my cancellation while no such requirement exists. Was afraid that they would try to charge me anyway (which proved a valid concern) so I blocked their company on my credit card to stop future transactions. I then received another email from them (8/8/2023) stating that i had a balance due on my account?! I am tired of them harrassing me after following, to the letter, their instructions for cancellation in the Service Agreement that i signed, and now am concerned that they are going to affect my credit due to an invalid debt that they have no right to collect.

  Business Response

  Date: 08/15/2023

  Hi *****,
  
  We appreciate your prompt response and for sharing the emails and details regarding your request. After carefully reviewing your account and the provided information, we understand that your cancellation request was submitted within the 3-day right-to-cancel period. We apologize for any confusion or oversight that led to the error in processing your request.
  
  In light of this, we want to assure you that the outstanding balance on your account has been waived. Your account is now closed, and you will not incur any further charges related to this matter.
  
  Once again, we apologize for any inconvenience this situation may have caused. If you have any further questions or require additional assistance, please don't hesitate to reach out. We value your feedback and your experience with us, and we're here to ensure a smooth resolution.

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied to about services provided. After the initial visit I noticed they did not do anything for fleas/ticks, that was the only thing I was signing up for and told it would be included at no additional price. Turns out that was a lie just to get me to sign up. When I emailed them about it, I was told that was part of the mosquito package which was not mentioned at all from the sales/solicitor. Do not do any business with this company, the do nothing but bait and switch scamming sales tactics.

  Business Response

  Date: 08/11/2023

  Hi *****,

  We greatly appreciate you sharing your concerns with us. We want to express our sincere apologies if there was any confusion regarding the pests covered by our ************ Services. It's important to us that our customers fully understand the scope of our services.
  
  For your convenience, we have attached a copy of the Service Agreement, which includes a detailed list of pests covered. We understand that your specific needs pertained to fleas and ticks, and as a gesture of goodwill, we have waived the annual commitment discount payback of $203.65 due to the premature cancellation.
  
  We apologize for any frustration this situation may have caused, and we hope this resolution helps alleviate any concerns you may have had. If you have any further questions or require assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged for the initial service a month ago. The representative said they would be back in a month. What was not made clear is that I signed a contract for 24 months - I have no information on that via email or in paper form. It was also not disclosed that I would be charged another $200+ for the service today. That is over $400 in a month. They claim it has to do with the egg cycle. Thats not true ant eggs etc hatch all the time. I tried to cancel the service and they said they would have to charge me the full amount . Telling me what they had already charged me was a discount. That also was not disclosed. They come to your door to get you to sign up and dont disclose everything.

  Business Response

  Date: 08/10/2023

  Hi *********,

  I truly appreciate you taking the time to reach out to us with your concerns. Your feedback is incredibly important in our commitment to providing exceptional service and ensuring clear communication with our valued customers.
  
  Upon thorough review of our records, it is evident that the Service Agreement was indeed presented to you during the sign-up process. Our system indicates that the agreement was not only reviewed but also signed by you on the same day. Additionally, we promptly sent an email containing the agreement to your provided email address to ensure that you had ample time to review the terms and conditions.
  
  Furthermore, I would like to draw your attention to the text message we sent you on 7/8/23, which we have attached for your reference. Our intention was to ensure complete transparency about the terms of the agreement.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 7/31/2023 I received a treatment of my property, but was told originally by a salesman on Saturday 7/29/2023 that I would have my siding treated underneath to prevent flies from entering my home. No treatment was performed. In addition, I was told that the interior of my home would also be treated. When the service person treated my property, he told me that his sprayer was broken and he could not spray the interior of my home so he did not perform that treatment. I was not satisfied with the service overall and I opted to cancel my service with the company indefinitely. The salesman on Saturday 7/29 explained that I could cancel at any time. I submitted a cancellation request on Tuesday 8/1/2023 and received a response indicating that my cancellation is pending and that their customer care team will be in touch to finalize my cancellation. When I called the customer care team directly, a representative said that I should not worry and that I will not be charged going forward since my account is in cancellation status. She would not explain why she couldn't cancel my account other than that it is their policy to wait to hear back from a local rep. A local rep has not called them or myself and customer care never reached out to me via phone directly. I am not happy with the service and don't feel comfortable doing business with this company since something seems very suspicious in how I am unable to get anywhere with cancellation. When I spoke to customer care the rep confirmed that I am not going to be charged going forward. However, they will still not completely cancel my service.I paid the amount of $212.18 for treatment on Monday 7/31/2023. I do not want any refund since they performed service on that day. I just want to have my service completely cancelled and my account information including sensitive financial information completely removed from their records.Their name and number:EcoShield Pest Solutions Philadelphia East **************

  Business Response

  Date: 08/10/2023

  Hi ***,
  
  Thank you for taking the time to relay your feedback and experience with us. Upon reviewing our records, we found that you had a conversation with our Solutions department on August 8th, 2023. Following this interaction, you received an email confirming the closure of your account. We want to assure you that we take your feedback seriously and are committed to providing satisfactory solutions to our customers. Your account is closed and there is no balance.

  Customer Answer

  Date: 08/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading all of the other complaints I realize how dishonest and misleading this company is because my issue falls right in line. 5/30/2023 I purchased this service for my friends house to help him out. I was told I was signing up for 5 service visits every 3 months and that I could cancel at any time the salesman quickly scrolls through his ipad showing me the service I was signing up for but at the time I didn't see anything about a cancelation fee, and I still don't see it in there! After the first service 5/31/2023 I called to cancel because my friend had money again. When I called I was told that they recommend one more service just to be sure the carpenter ant and bee eggs and larvae were all gone so I paid for another visit on 6/29/2023. I called today 8/2/2023 and was read a scripted replay, offered a lower payment and all that nonsense I finally said I don't want anything else I want to cancel my service because I don't live here and the bugs are gone. I was then told I would have to pay $300 dollars to cancel my service early which was never mentioned before. So they flat out lied and were very rude and condescending when I tried to resolve the issue asking me things like "did you even read the contract" yea still don't see where that $300 cancel fee came from. This company is run from the bottom up and they're a scam.

  Business Response

  Date: 08/06/2023

  Hi ******,

  Thank you for reaching out and sharing your feedback with us. We want to extend our sincerest apologies for any communication that *** have come across as condescending. Our team is dedicated to providing excellent customer service, and we deeply regret if we fell short of delivering that experience to you.
  
  Upon reviewing your account and the details you provided, we want to clarify the Annual Commitment Discount of $300, which was offered to you as an incentive for completing the 5 quarterly services. As per the policy outlined in the "Notice of Right to Cancel" section below your signature on the Service Agreement, the discount is subject to being paid back if the agreement is canceled prematurely.
  
  However, we want to emphasize that our primary goal is to ensure our customers' satisfaction and to avoid any feelings of being misled. We understand your concerns, and as a goodwill gesture, we have decided to waive the discount chargeback. Your account has been closed, and there are no additional charges.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/2023, a sale representative for EcoShield came to solicit the services at our house. He has assured us again and again that what we paid and signed is only for the initial. He assured us that whats on the service agreement is only there for us to know about the services and we may cancel the services at anytime without penalty. We asked multiple times to ensure that there were no fees associated if we do decide to cancel. The sale representative also told us that the second follow up visit in July is part of the initial process and we would not need to pay. He presented like it was part of the deal we got for signing up and having the service done on the same day because they were already doing the work in our neighborhood. So we agreed to pay the one time charge to get the initial service done the same day. Once the technician was done we were assured that another technician will be back as part of the initial treatment process to complete it and there will be no additional charge. What the technician said matched with what the sale representative said so we thought everything was good until we got the notification about the 2nd appointment today (7/26/23) for tomorrow (7/27/23) and was told we had to pay additional $160 plus tax to get this follow up appointment and it was never included as part of the initial process. We were shocked and upset because we were assured by both the sale representative and the technician. Of course we want to immediately cancel and we were told we have to pay a cancellation fee because of the promotion we received. This condition was never presented or explained to us. In fact, we were assured that there would be no cancellation fee and there is no contract involved and we may cancel the service anytime without penalties. We were clearly deceived by both the sale representative and the technician about the service agreement and the process. We want the business to cancel our account without charging us the cancellation fee.

  Business Response

  Date: 07/31/2023

  Hi *****,
  
  Thank you for taking the time to share your experience with us. I want to extend our sincere apologies for any misunderstandings that may have occurred during the sign-up process. We truly value your feedback, and we appreciate your understanding as we work to improve our services.
  
  Our customer service team aims to provide the best possible solutions for our customers, but we understand that miscommunications can happen. Please know that the early cancellation fee of $240 was mentioned based on the information we had on file at the time.
  
  Your satisfaction is our priority, and we never want our customers to feel coerced or uncomfortable in any way. In light of your decision to discontinue services, we will gladly close your account with no charges incurred.
  
  We regret any frustration this situation may have caused, and we hope you will consider EcoShield in the future if you require pest control solutions. We are continually striving to enhance our processes and communication to better serve our valued customers like yourself.

• Initial Complaint

  Date:07/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint regarding EcoShield Pest Solutions Dear Better Business Bureau, I am writing to file a complaint against EcoShield Pest Solutions. On June 9th, 2023, I entered into a service agreement with EcoShield Pest Solutions following a door-to-door sales visit. I was misled and led to believe that the agreement was for an initial discounted service, as per their advertising. However, upon closer examination of the contract, I discovered it was for a 12-month service agreement, with quarterly charges of $200. This was a door to door sales guy who lied to me and had me try to read the contract on a tiny **** Mini display. I have attempted to cancel this agreement within the three-day cooling off period as outlined in their terms and conditions. Despite sending three emails to the company and several phone calls requesting the cancellation of the agreement, I have not received any response or acknowledgment of my request. Furthermore, it has come to my attention that their sales practices may have violated local solicitation laws, as our Homeowners Association has a strict No Solicitation policy, which is legally enforceable. I kindly ask for your assistance in resolving this issue. I would like to cancel my service agreement and ensure I am not charged further. Based on the seemingly thousands of nightmare reviews out there regarding this company I want to ensure that I do not get caught up in their questionable business practices. Attached are copies of the agreement, the advertisement that influenced our decision. Thank you for your attention to this matter. Best regards, **

  Business Response

  Date: 07/19/2023

  Hi *****,

  We sincerely appreciate your feedback regarding this matter, and we apologize for any inconvenience it may have caused you. After reviewing the provided copy of the Service Agreement, we acknowledge that the initial quote for the service was $350. However, as a token of appreciation for agreeing to complete the subscription service agreement, you were granted a discount of $161.
  
  In light of your claim that you requested to cancel the agreement within the 3-day right period, we want to ensure a fair and satisfactory resolution. As an act of good faith, we have decided to honor your request and will not be charging you the $161 discount.
  
  Please be informed that your account has been officially closed, and there is no other balance associated with it.
  
  We apologize for any confusion or inconvenience caused, and we genuinely value your business. If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23rd 2023, a door to door EcoShield person convinced my elderly wife to sign a 2 year commitment for pest service. She was told it was $209 per year and that she could cancel at any time 3 days after the contract date for $99 . She signed up on a tablet and they said they would send a contract via email. Not thinking more about it the first payment of $222.85 was made including tax. The next month another $222.85 was charged to our credit card for another visit when we were not home for 10 mins worth of work. Reviewing the details of the contract it was not anywhere near what the sales person verbally stated. The contract shows 5 visits for $209 + tax and $300 to cancel if not cancelled within 3 days of the contract date. We cancelled the contract and paid the $300. So at this point we are out over $700 for about 30 mins worth of actually service provided. This is very shoddy/fraudulent business practice preying on people in general and specifically elderly people. We are looking to get some of this money back, at least the cancellation fee.

  Business Response

  Date: 07/18/2023

  Hi ****,

  We appreciate your feedback and thank you for reaching out to us. We are genuinely sorry to hear that you have chosen to cancel our services. Our primary objective is to ensure customer satisfaction, and we regret that we were unable to meet your expectations in this regard.
  
  We would like to emphasize that the Service Agreement, which includes pricing, frequency, discounts, and terms, was presented to you and thoroughly reviewed. Additionally, a copy of the Service Agreement was emailed to you after you signed it. We strive to provide transparency and ensure that our customers have a clear understanding of our services.
  
  Regarding the service provided on 5/24/23, which took place between 10:04 am and 10:43 am, we apologize if the results did not meet your expectations. We offer free follow-up visits to address any concerns when customers communicate their feedback to us in a timely manner. If you were dissatisfied with the results, we regret that we did not have the opportunity to rectify the situation through this means.
  
  As of today, your account has been closed, and there is no outstanding balance. We have attached a copy of your Service Agreement for reference purposes.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed and bamboozled. The 1st initial appointment was to hook, line and sinker a household in. I was lied to by the field technician. On the initial day of service, the company missed both sides of the home when sweeping for the webs, eggs, etc and also dusting to keep the webs, etc away. I called the Field Technician the following day, because that is when I noticed it was missed. He, ******, told me that he would call me back THAT day by 1:30pm. He did not. NO ONE called me to tell me when my follow up would be scheduled. When I called the company to tell them that I would be cancelling services, he finally called me back to see why I was cancelling. I explained and he started to argue with me and he also stated that my follow up would be for that night at 7pm. I was NEVER informed of that appointment and it did not work for our schedule. The company has no respect for the customer. It was then that ****** told me that I would have to pay the 'discount' price of $161 since I was cancelling. I was NEVER told that I would have to pay that. I was only told it was a discount. He argued with me about it and would NOT let it go. He kept cutting me off when I was trying to speak and that goes against what you do when a customer is talking. One technician also used MY water to fill his tank and NEVER shut it off. So, I am to take that on the chin? I paid for a service and I will not pay for services that were not performed at this address. It is also distressing to know that you can NOT talk to a physical person at the location . All call are forwarded to, from what the field tech ****** said, to *****. I want LOCAL from the Norristown facility. All being said, I will stick with my LOCAL and PERSONAL company, which is a neighborhood company and much cheaper, by a lot!

  Customer Answer

  Date: 05/30/2023

  If I am reading correctly, You need the physical address of where the service was performed.  That is : ************************, Penns Grove, NJ. *****

  Business Response

  Date: 06/23/2023

  Hi ****,

  This issue was handled on 5/30/23. Your account is closed and there will be no other charges.