Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pest solution did not work requested cancellation. Two months back to back they applied the solution to my backyard, front yard and sides of the outside of the house. Less than 3 weeks from the last spray I still see ants. The solution is ineffective I cancelled the subscription. The company gave me a hard time with the cancellation, 30 mintues on the phone trying to refuse my cancellation, then recharged my credit card another $266.54 whereby I had to file fraudulent charges because this was NOT AUTHORIZED BY ME. The serviceman (illegally knocked on my door for solicitation) and said the service was money back-guarenteed if I was not satisfied with the service. Reuest a refund of both payments totalling $372

  Business Response

  Date: 08/13/2025

  Hi ******,
  
  Thank you for reaching out to us, and we sincerely apologize for any inconvenience you've experienced. We understand your concerns about the value of the service and appreciate the opportunity to address them.
  
  Regarding the charges for services rendered on June 11, 2025 and July 11, 2025, these are valid as the product was applied to treat your property on both occasions. Our services are backed by a 100% satisfaction guarantee, which includes complimentary follow-up or touch-up treatments if pests persist. However, our records indicate that you declined the offer for a follow-up service.
  
  As for the Early Termination Fee, our records confirm that the three-step verification process was properly followed:
  
  1. Verbal Agreement: Our representatives clearly explained the terms of service, including contract duration and associated fees, during the initial discussion.
  2. Written Confirmation: A signed copy of the agreement was emailed to you the same day, along with a three-day cancellation window for reconsideration.
  3. Welcome Text: This message summarized your service plan and explicitly stated that cancellation after the three-day window or before the contract end date would incur an Early Termination Fee.
  
  Additionally, our system shows that you responded to the welcome text, indicating agreement with the terms and conditions.
  
  That said, we take your concerns seriously and want to ensure your voice is heard. If you have any documentation or proof that a technician informed you that you could cancel at any time, please share it with us. We will gladly review it and take any necessary steps to resolve the matter.
  
  Thank you again for bringing this to our attention.
  
  Best regards, 

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for quarterly pest services through EcoShield. I called over a week ago asking them to come out to look in our dryer vent as we noticed some type of bee like activity in it. They confirmed the cost would be included in our quarterly fees. They rescheduled 2x. When they did send an inspector out, he advised that the 2 separate customer service agents I talked to were incorrect and that it would be $475 to take care of the nest. I called the customer service line and advised that this is confusing to be told it would be included. I would have called around for quotes and had another pest control company come out much sooner. They advised that the agents I spoke to did advise it would be included but they were wrong and the cost would be $475. Furthermore they stated that it was on the lower end of the quotes for this type of service and that no further discount would be supplied. I pushed back and said this is unacceptable and I wanted to have this corrected. I was told their additional services manager would have to review the situation. They then said I should explain all this to the technician who services my home. I explained that *** already advised this situation to multiple people and have had no resolution. They said someone would call me back.I ended up calling 2 separate pest control companies and they both quoted around $200. Less than half of what EcoShield quoted for an existing customer! If I want to cancel services with EcoShield they are demanding $250, even though they are ripping people off! I want out of my contract with them.

  Business Response

  Date: 08/01/2025

  Hi Hannah,
  
  Thank you for reaching out, and I sincerely apologize for the confusion and frustration this situation has caused. We understand how important it is to receive consistent and accurate information, and we truly value your continued trust in our services.
  
  While our standard quarterly pest control service does include treatment for common pests, the removal of wasp nestsparticularly those located in elevated or hard-to-reach areas requiring specialized equipment such as laddersis considered an additional service. I understand that you were initially informed by our customer service agents that this would be covered under your regular plan, and I apologize for the miscommunication.
  
  We recognize how disappointing it must have been to receive a $475 quote. Ive escalated this matter to our team for further review, and someone will be reaching out to you shortly to reassess the situation and explore possible resolutions. While we cannot guarantee a lower rate than what was initially quoted, we are committed to reviewing this thoroughly and fairly.
  
  We also understand your concerns regarding the cancellation fee and your comparison with other service providers. Please know that your feedback is being taken seriously, and we are working internally to ensure better consistency in our communication moving forward.
  
  Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
  
  Warm regards,  

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An EcoShield sales *** came to my home and told me he was servicing my neighbors. That turned out to be untrue; we checked. He had me sign up for an extermination treatment, which I did based on the information he gave me. After one treatment, which we paid for, I decided not to proceed with a quarterly subscription. The company falsely told me I could cancel, but now wants to charge me a $249 cancellation fee. They will not stop contacting me to pay for something that was not presented. Door-to-door solicitations with false claims should not be allowed.

  Business Response

  Date: 07/17/2025

  Dear *****,

  Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify.
  Our records confirm that all standard sign-up procedures were followed, including the two-step verification process. This process involves an in-person review of the agreement with a sales representative, followed by an electronic agreement sent via email and a final text message verification. In this case, the customer responded to the verification text confirming their understanding of the service terms, including the early termination fee associated with canceling the agreement before the initial term is completed.
  Based on this documentation, the $249 balance reflects the agreed-upon early termination fee and remains valid. If you have any additional questions or would like to review the agreement details, were happy to assist further.

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by a neighbor in my development that Ecoshield has been using my name as a sales pitch to sell their services. I have canceled my account with ******************** for a few months and no longer use any services from this company. This is fraud and misinformation.

  Business Response

  Date: 07/16/2025

  Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for any distress this situation may have caused.
  
  EcoShield Pest Control does not condone or support the use of any customers name without their explicit permission in our sales practices. We are currently investigating this matter internally to ensure that all representatives are adhering to our strict standards of professionalism and ethical conduct.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel everything because Im not working right now, Im pregnant and I have government help (food stamps, and snap benefits) I have no way to pay $157. Theyre harassing me saying that theyre going to send my account to collections, I told them that I dont have the money right now and that I dont want my credit to be damaged. The last time that they went to service at my house I never saw them I was at the house the entire time and they didnt come in, they said that they serviced outside but I wanted them to do it inside because the problem was inside. I told them when I have the money that I will call, but I dont know when thats going to be because I am not working and I called about 2 months ago to cancel everything

  Business Response

  Date: 07/02/2025

  Hi Dessire,

  Thank you for your patience while we reviewed your account. The $157 charge reflects a valid service completed in April and will remain on the account.

  We previously waived the cancellation fee as a courtesy, but no further adjustments can be made.

  Thank you,

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** for the company knocked on my door in early May of 2025 selling pest solutions, mostly about ants. I have an ant problem at my property. I signed up. The *** that came out to spray a few days later told me my service had nothing to do with ants. I didnt know who hd given me accurate info so I allowed him to spray. It did not help at all with the ants so I called to cancel and they told me I was in a two year agreement, the sales *** told me I could cancel at any time. Also, my whole conversation with him is recorded on my ring camera confirming the misrepresentations I was given regarding what pests would be treated and the fact that I could cancel at any time. I am not paying an early cancellation fee because I was misled.

  Business Response

  Date: 06/09/2025

  Hi *******,
  Thank you for sharing your experience with us. We appreciate the opportunity to address your concerns.
  We understand that you want to see clear value from the service youre paying for and to effectively eliminate the ants on your property. Our goal is to provide thorough, effective pest control combined with clear and transparent communication throughout the process.
  After reviewing your account, I see that only the initial service has been completed so far. Its common at this stage to notice increased pest activity; this happens because the treatment disrupts pests in their hiding spots, causing them to become more visible temporarily. This is why we have an egg cycle service scheduled 30 to **************************************************************************************************** pest presence over time until they are eliminated.
  I also confirmed that ants are included in the guaranteed pests covered by your service agreement.
  Regarding your concern about miscommunication and cancellation rights, we want to clarify the process we follow to ensure transparency:
  Our sales representative verbally explains the terms and conditions before signing.
  We send the signed agreement on the same day, which includes a three-day right to cancel, allowing you to review the contract thoroughly and cancel if anything is not aligned with your understanding.
  We send a Welcome to the Family text message highlighting three key points:
  The type of service agreement you signed.
  How to cancel the service, including information about the early termination fee if canceled after the three-day period or before the contract ends.
  Details about the egg cycle service scheduled ***** days after the initial service.
  These steps are designed to make sure our customers fully understand the terms and conditions before moving forward.
  We recognize how important clear communication is and take your feedback seriously. To assist us in investigating your specific concern about cancellation rights, could you please share the portion of your recorded conversation where the sales representative states that you can cancel anytime? Having the date and details will help us take the appropriate next steps.
  We appreciate you bringing this to our attention and hope to resolve this matter promptly.
  Best regards,

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed the contract, the ***** came out 3 times and each time the bug/mice issue kept getting worse. We talked to the sales representative and he asked about bait stations for the mice, we didnt have ANY! It was on our contract that we were paying for. We called to cancel and the representative on the phone kept trying to sell us the service and offer more and more. We didnt want to take anymore chances since we kept getting more and more mice. They wanted to charge us a cancellation fee even though they didnt hold up their end until we called and complained even though we had them out for a recall already and 2 services we paid for.

  Business Response

  Date: 12/10/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had continual problems with the service for six months. My house has been invested with bugs and mice. They have sent somebody out on two separate occasions to address the issue, but it was never addressed recently. I did not confirm an appointment because I was not available, but they came out anyway luckily, I caught the gentleman at my home as he pulled in, and He was at my house for five minutes at best did nothing but walk around the front and the back and then sent me a bill stating he used all these chemicals at my house which he did not and charge my card $189 when I contacted them and told him I was no longer paying for fraudulent service they told me I was going to be billed $312 which again I am not paying I have called my bank to advise and this company does not do their job, and that they are committing fraud by telling people that they are spraying and getting rid of bugs which they are not doing. I refuse to pay for fraudulent business practices. We had 3 witness on Nov 1st watch the fraudulent activity

  Business Response

  Date: 11/06/2024

  Hi *********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th, 2024, ********* solicited services by door-to-door sales. Their sales pitch was good, and they even took me outside to both my sheds to show me actual infestations that were active in both. I own over an acre of property, and the sales ***resentative made numerous guarantees, one of which was I could cancel anytime within the first 3 days at no charge, another being that my entire property would be treated for fleas and ticks (which was the only service that even piqued my interest before I was shown the infestations in both of my sheds.) The flea and tick treat was to be granular; I have approximately ****** sq ft of grass, and the person who eventually provided service did not put anything on any of those sq ft; they simply sprayed the outside/base of my home. There was also nothing sprayed in either shed, NOTHING. Your sales *** showed me the bugs, and the person executing the service (less than 20 minutes later) did not spray or treat it in any way! They then left without saying they were leaving or that they completed the service as I would have told them to address the issue immediately; when I called the business, I was told I could cancel my service by filling out a form within 3 days and mailing it in. I immediately did such and mailed it back with tracking, which was received, and the contract was cancelled. After sending this cancellation notice, my account/contract was canceled, but I still received a bill for services they claim they did, but they did not complete the service or do a sufficient job with what they did. They refused to issue a refund, so I contacted my credit card service and made a chargeback. Now, Ecoshield is threatening to send me to collections for the chargeback as they "investigated and determined the charge is valid." Clearly, the credit card company didn't think it was valid, and neither do I.

  Business Response

  Date: 11/06/2024

  Hi ****, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize for any possible misleading information given at the time of sign-up by the sales rep. ***** reviewing your account, I noticed that you had been in contact with us about this before and the billing department ruled this case a loss and put the charge back on your account since you were refunded by your bank already. Unfortunately since this was already handled by a separate department, I am unable to pull strings to get this fee waived for you. We already closed with out charging you the cancellation fee, but we are unable to waive this current fee on your account. 
  
  I deeply apologize for this situation. Please let me know if there is anything else we can do for you. 
  
  Best, 

  Customer Answer

  Date: 11/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22500912
  
  I am rejecting this response because:

  The sales representative, the cancellation form, and the contract stated that if I canceled within 3 days, there would be no charges. After not receiving my refund within 10 business days as is the required amount by the contract, I took further action by completing a chargeback since ecoshield failed to meet its contractual obligation of issuing a refund. The charge back was ruled in my favor, and the fee was put back on my account which has since been sent to collections. I would like this account removed from collections, and this fee to be waived as I followed all required steps to cancel as per the contract. I appreciate you closing the account without adding any additional cancellation fee's but the current fee on the account should also be removed. 

  
  
  
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/22/2024

  Hi ****, 
  
  It looks like on 11/18 the fee was credited and the ARMS collections company was removed from the account, so you should be good to go. If you get another letter dated after 11/18/2024, you can disregard it. I hope you have a wonderful rest of your day. 

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 yr service contract from 6-27-22 thru 6-27-24 was completed on this date 6-27-24. As there representative explained to me when I signed the contract .I was told that there would be bimonthly treatments done for a period of two years . There were no set number of treatments agreed to and none were explained to me other then the two year contract period as displayed on the original contract with my signature on it . Ecoshield is trying charge me for prematurely terminating an expired contract .

  Business Response

  Date: 10/14/2024

  Dear Steve,

  Thank you for reaching out regarding your account.
  
  We are in the process of closing your account as requested. There will be no further charges moving forward.
  
  If you need any additional assistance, feel free to contact us.

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22297486, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Steve Oneill
  
  I would like Echo Shield to either send an email or letter confirming this result to me directly .

  Thank You