Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed to pay $130 per quarter but 30 days later was charged $179.16 disputed charge with credit card company was ultimately held responsible called to cancel service feel I was scammed

  Business Response

  Date: 10/03/2024

  Hi ****, 
  
  Thank you bringing this to our attention. I want to sincerely apologize for the runaround and any possible misleading information given to you at the time of sign up. 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was delivered, but was not responded to. 
  
  After reviewing your account it looks like the refund request was denied, but we went ahead and waived that cancellation fee for you to leave in as good of standing as possible. 
  
  Again I apologize for all of this. Please let me know if there is anything else we can do for you. 
  
  Best, 

  Customer Answer

  Date: 10/21/2024

  I agreed to pay $130 per quarter I put my signature on your **** handheld computer not given the opportunity to review a contract just going with what was quoted by the Ecoshield representative and thirty days later Im charged $179.16 not what I agreed to 

  Business Response

  Date: 01/14/2025

  ****, 
  
  If you have it in writing somewhere or messages between you and the sales **** or even camera footage of you guys talking you can send that to me and I will see what else I can do. Right now, I only have your contract to go off of. Please let me know if you have any hard proof of your agreed rate being at $130 or my previous message will continue to be the final resolution. 
  
  Thank you, 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came to my home and I stepped outside so my dog wouldnt escape. I told him that we were selling the house and I wasnt going to sign up for a contract. I started to feel like I was going to pass out and told him that I have a heart condition and was going to pass out. He was standing in between me and the door and wouldnt let me in, just kept talking. I remember telling him several times that I was about to pass out. I dont remember signing anything. I was surprised when later a female representative came by to spray. And then 3 weeks later I got a text that Christian would be in my area for my treatment. I called to make sure that they would not come treat my house and was sent a bill for $300 for cancellation of a new contract! Absolutely I will not pay for this. I was taken advantage of during a medical crisis.

  Business Response

  Date: 09/12/2024

  Hello ***,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,  

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue occurred around 1:30p in my neighborhood today, August 28 2024. I had previously received a quote and an in-home estimate (both free of charge) from EcoShield regarding a potential issue I was experiencing in my home. I did not sign anything for the quote or estimate and, after the interaction, decided against the company in favor of another. Today, my neighbor sent me front door camera footage of an EcoShield employee (not one that I had interacted with), soliciting for more business. In the interaction, the solicitor not only mentions my name as a customer of his (which is untrue and illegal as I have not given my permission for him to use my name nor am I a customer), but also confirms that he has a solicitation permit for the interaction. This was also untrue, as the township confirmed (same day) that this township has no active solicitation permits on file. While I am displeased at the use and incorrect association with the company, I am most upset that they are engaging in illegal and untrue word-of-mouth sales techniques, implying my endorsement to my neighbors. This is predatory, and could negatively impact any unassuming or elderly neighbors in my area, of which there are a few. This company's prices are high and contracts/sales tactics are difficult to understand, and their use illegal use of my information and solicitation could lead to individuals becoming trapped in a business relationship with them.While the file type is not supported, I am happy to provide the BBB with the video exchange between my neighbor and the solicitor.

  Business Response

  Date: 09/23/2024

  Dear ******,

  Thank you for sharing your concerns with us regarding the events that occurred on August 28, 2024. We understand the importance of maintaining transparency and professionalism in all our business practices.
  We appreciate the opportunity to review the situation involving our representative and the solicitation interaction. It is important to clarify that you are not listed as a customer in our records, and we sincerely respect the privacy of individuals who have not entered into an agreement with us. We can assure you that any reference to your name in a solicitation context was unintentional and will be immediately addressed.
  Additionally, we will review the conduct of the employee involved in the solicitation and verify compliance with local solicitation regulations. As you noted, solicitation permits are crucial, and we will ensure that appropriate measures are in place moving forward, including verifying that all solicitors adhere to township guidelines.
  In line with your desired outcome, we will confirm the removal of any references to your name in our systems and provide assurance that all necessary solicitation permits are obtained before any further interactions in your area. We take these matters seriously and value the opportunity to correct any missteps. We hope this resolution meets your expectations and helps address the concerns raised. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inappropriate sales tactics. Showing up an an 81 year olds home at 8:30pm in the evening. Forceful sales on the elderly

  Business Response

  Date: 09/23/2024

  Dear ****,

  Thank you for bringing your concerns to our attention. We can confirm that your account has been closed and your information has been added to our do-not-contact list. If you have any further questions or require additional assistance, feel free to reach out.

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22097156
  
  I am rejecting this response because:
  Philadelphia is branch of ecoshield pest control. Not a separate business, it the same, but different service area and is shown on *************************************************************************************
  *********,
  
  ***** ********

  Business Response

  Date: 08/09/2024

  BBB,

  This is a Philadelphia PA area consumer, but the complaint was submitted to our business servicing the ************* area. Please transfer the complaint to the correct business.

  Customer Answer

  Date: 08/13/2024

  On 05/03/2024 Salesman, **, from EcoShield knock on my door offering pest control service, He mislead me by disclosing terms of the service that I can cancel anytime without having to pay anything for canceling. So I paid for bi monthly service and had my first service the same day and second service 45 days later. Then after having issues with their service, spraying chemicals in and around my house, despite the fact that ** said they use no chemicals, my daughter got sick, she had a prep existing conditions. So decided to cancel the service. Then after canceling they sent me a bill of over 400 dollars claiming that I need to pay for my second service which was only *********************************************** addition to 300 $ claiming it was discount that they need to back charge it. This is total fraud, they hire salesmen who lie and and scam people

  Business Response

  Date: 09/03/2024

  Hi *****, 
  
  Thank you for taking the time to reach out to me with this information. I unfortunately cannot waive a service charge due to the product used. But I am able to waive the fee to close your account. So instead of owing $457, you now owe $157. I hope this helps some, and I apologize I cannot do more. If there is anything else we can do for you, please let me know. 
  
  Best 

  Customer Answer

  Date: 09/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22097156
  
  I am rejecting this response because: I already paid the bi monthly service for two scheduled services whtgin 45 days of signing up. I have attached the latest invoice received with the adjusted 300 dollars fee (thank you) . And no indication of remaining balance. So I am not responsible for additional service after the cancelation date. 
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/25/2024

  *****, 
  
  I have attached the message we sent you before you began services showing the billable cycles, and cancellation process. We do not keep any terms and conditions in the dark, we voice everything in that text message incase of any possible miscommunication during sign-up. I am sorry to hear about your daughter. If you are able to provide a doctors note showing she was sick from the product specifically, I will send it to management to have the fee waived. Until then, my hands are tied and we cannot refund any charges. 
  
  Best, 

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home in *************, ** in December 2022. A few months later, in April 2023, a sales person from EcoShield Pest Solutions Philadelphia knocked on our front door and said that "We are doing a pest control service for your neighbor. Your house is right next to the ***** and requires a pest control solution. We are offering a discount for people on the block. He showed me a list of all the bugs that could infect our home and asked me to a sign a contract. It was a very pushy sales that preyed on the fact that our home was next to the ***** and required pest control. He mentioned verbally that there is no term to the contract and that I can cancel if I continue to see bugs in our home or move out.In October 2023, I also signed up for termite and attic exclusion service through them. This cost me an additional $2453. After 12 months of service and spending about $2800 in charges, we rented this home and moved on to another neighbourhood. I called in June 2024 to cancel service. The person whom I talked to first said that I had to pay for the remaining 7 pest control charges totally about $900. I said that's not at all fair since we no longer live in that home. Then he asked me to pay for half of the remaining charges, around $450. When I said no to that as well, he charged me $117.64 for the reversal of the discount that they said they had applied to the account. They have been pestering me ever since to pay this $117.64 charge. I feel it's extremely unfair for me to pay a cancellation service charge back after spending $3800 to them within 13 months.

  Business Response

  Date: 08/24/2024

  Dear ***********,

  Thank you for providing the details of your situation. To assist you further, we kindly request proof of your move. Once we receive this documentation, we will be able to waive the annual commitment discount payback as a courtesy.
  
  Please feel free to reach out if you have any questions or need assistance with submitting the necessary documents. We appreciate your cooperation.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with EcoShield for quarterly pest control in a home I had just purchased. I specifically asked about costs and ability to cancel at any time. The quoted cost was $174.90 per quarter, which I paid in advance for the first quarterly treatment. A few weeks after the first quarterly treatment I received an auto-appointment for another treatment. I called thinking this was an error, I was told it was an "egg cycle" check and was part of the quarterly treatment fee, no additional charge. The gentleman came, spent less than 10 minutes at my home and I was immediately charged on my credit card for another $174.90. The company not only refused to refund, was very agressive on the phone, but also billed me $159.00 as a "cancellation fee" to cancel the contract

  Business Response

  Date: 10/04/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  At this time, I unfortunately cannot refund any service charges, but I will take care of your cancellation fee for you so we can part was in as good standing as possible. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22114504
  
  I am rejecting this response because:
  

  I had a young man solicit at my door for EcoShield.  I confirmed multiple times with this young man the following:

  1) quarterly billing cycle;

  2) $174.90 per quarter;

  3) I can cancel anytime NO CHARGE

  I paid the young man BEFORE service was even performed.  The first treatment was very satisfactory.  I was very surprised to receive an auto-appointment-style date for a second treatment two weeks later.  I called EcoShield assuming this was an error.  I was informed I WOULD NOT BE CHARGED, that the second visit was to confirm all eggs and nests were removed.  The second visit was about ***** minutes in duration.  I was immediately charged a second $174.90 just two weeks later.  I called that afternoon, complained about deceptive practices and was basically informed that was just too bad because it was in their very fine-print, lengthy contract.  A contract NOT provided to me when I signed up at my doorstep and I had no reason to suspect I would be charged double in less than two weeks, with no treatment.  A second treatment isn't even legal, it MUST be quarterly with insecticides.  I have my credit card charge showing the duplicate $174.90.  I again request a refund for the $174.90.  I did not want this second visit, it was almost forced upon me with the assurance that it was all part of the quarterly expense.
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/03/2024

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.

  Business Response

  Date: 11/07/2024

  Dear *****,

  Thank you for reaching out regarding your concerns. Weve thoroughly reviewed your account and records. Based on our findings:
  
  The agreement was electronically delivered to the email address provided during signup, *************** and we confirmed your acceptance of the terms through our 2-step verification process. This verification included a text message outlining the agreement details, which was confirmed by you via a "yes" response.
  
  Regarding your mention of the charges, our service structure is designed to include an Egg Cycle, which involves a follow-up service within ***** days of the initial treatment to address pest cycles effectively. This follow-up is a key part of ensuring long-term pest control and is disclosed in the agreement.
  
  Because all service and agreement confirmation steps were completed as outlined, a refund would not be applicable. If you have additional questions or concerns, were happy to assist further.

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024, I contracted with Ecoshield for one year, primarily for vole control. The company ***resentative assured me that vole traps would be placed around my house. Additional services included the control of spiders, bees, and other insects. My first treatment was on the day I signed up, July 1. When the lady was done with the treatment, I asked if she set up the traps. She said that it was not mentioned to her that she was to set them up. After she left, I immediately contacted the sales *** for a copy of my contract which was never provided at the time of signing. He promised the traps would be set up in a few days. No traps were ever set up. Having dealt with other bug/pest control companies, I knew what questions to ask.1.Would Ecoshield concentrate on ridding my yard of voles?2.Would I be financially penalized, if I had to cancel?3.I would agree to a 12 month contract, if I could cancel at any time with no hassle?The Ecoservice ***resentative answered YES to all of the above. It is now July 31. I still dont have traps. I called again to find out what was going on. After spending much time on the phone with no satisfaction, I was passed off to someone who was to cancel my account. The second ********* had us going around in circles. He stated that I had a 24 month contract (which may have been what the *** put on the contract that I never received at that time) After 45 minutes of shear frustration, the bottom line was either I continue for a year or I would be penalized $300. At this point, I asked to speak to his superior. No superior was available, but I was assured that they would call me when they were free. I never received a call. I have been given the run-around and misled by 4 Ecoshield employees. My opinion: Do not sign a contract with Ecoshield.

  Business Response

  Date: 08/28/2024

  Dear ******,

  According to our records, the balance on your account was waived on August 1, 2024. There are no further charges pending, and your account has been officially closed.
  
  We appreciate your feedback and regret any frustration this experience may have caused. Please be assured that no additional action or payment is required on your part.

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tricked by EcoShield Pest Control. A man came to the door and I agreed to the service. However, he lied to me in 3 ways. He said other neighbors had this service. They dont. He said they would treat the garage and basement. They didnt. He said I could cancel any time. I just got off the phone with them and they gave me a big runaround but when I insisted on cancelling said I would owe them a $300 cancellation fee and also they would contact a collection agency if I did not pay. In addition, I still see a lot of spider webs outside the house (after 2 treatments). I at least do not want to pay a $300 cancellation fee.

  Business Response

  Date: 08/06/2024

  Dear ********,

  We sincerely apologize for the negative experience you have had with EcoShield Pest Solutions. Your feedback is important to us, and we are committed to addressing your concerns thoroughly and promptly. Regarding the treatment of your garage and basement, we apologize for the oversight. We offer free touch-up visits between regular services to address any missed areas. We would be happy to schedule a touch-up visit to ensure your garage, basement, and any other areas of concern are properly treated. We understand your frustration regarding the cancellation fee. Our records indicate that the fee is part of the annual commitment discount payback as outlined in your agreement. However, we are committed to resolving this issue amicably and restoring your confidence in our services.

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solicitation. No regards for property. They are ********* the neighborhood non-stop. Twice in one week. Salesperson stand in my flower beds after ringing and knocking.

  Business Response

  Date: 07/11/2024

  Dear *******,

  Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience and frustration our solicitation efforts have caused you and your neighborhood.
  
  We take your feedback very seriously, and I am deeply sorry for any disruption and lack of respect for your property. Our sales team is expected to uphold the highest standards of professionalism and consideration for the communities we serve, and it is clear we did not meet those expectations in this instance.

  If you can provide me with your address, or your street and neighborhood, I can inform the Sales Manager over the area of your feedback.

  Thank you for your understanding and for giving us the opportunity to address this issue.