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Business Profile

Collections Agencies

Ability Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ability Recovery Services LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 440 total complaints in the last 3 years.
    • 118 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** **************************************** Ssc: 9715 06/15/2024 TransUnion Collection Agency/ AttornP.O.********************** ***** Experian P.O.Box *************************************************************** Recently, I am investigation on my credit report and found several items on there to be inaccurate.Under 15 U.S. code 1681 e(b) Accuracy of report whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. code 1681(5) treatment of inaccurate or unverifiable information(a) in general it, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified , the consumer reporting agency shallpromptly delete that of information from the file of the consumer, as appropriate, based on the results of the reinvestigation; and promptly notify the furnisher of that information that information has been delete from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts: ******************************************* SERVI Account # : ***********. This account is being reported inaccurately , please remove this from my credit report immediately.Sincerely,***************************

      Business Response

      Date: 06/21/2024

      Consumer should be advised that this matter has  been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized **** for consumer's review.  Our client is offering a 75% discount.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:06/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ABILITY RECOVERY SERVICE. I do not have a contract with ABILITY RECOVERY SERVICE. They did not provide me with the original contract as requested.

      Customer Answer

      Date: 06/18/2024

      I am writing you as per your response about my complaint to the BBB, dated June 17th, 2024. #ID ******** to **********************. This was not a form letter I saw this process on a you tube channel. This collection was from when I was hospitalized **************************** for 4 days. My insurance was on file with the *************************************. If ************************ Services, LLC had just done their due diligence like the many physician groups who gave me care me during this hospital stay, I wouldn't have had my credit affected for the last year and 9 months and I wouldn't have had to file this claim to begin with. This incompetence has affected me not being able to purchase a car and has led to me being turned down on a number of credit card applications. In closing I'd like to state I did have **************** at the time of this hospitalization you will find them in the attached. The insurance card is my current one for 2024 but I had the same insurance at the time of my hospital stay. I also did ask for the original contract and through credit karma and didn't receive it. I also filed a complaint for the same bill that is coming up on my trans union credit report from a different collection company named ARC ***************** LLC for the same collection complaint #********. I used the same verbiage, and it was sent to the company.  ARC ***************** LLC replied and said if I had insurance at the time send them the front and back of my insurance card and they will contact the insurance company to confirm this, which I did. I'd like to get this complaint processed the same way, so I have a record and the BBB will send the complaint on my behave so they don't ignore me again. Please forward my complaint. I am not trying to beat the system. I had insurance and this is truly a mistake that is hurting me.

      Thank you 

      ***************************

       


      Business Response

      Date: 07/01/2024

      Consumer should be advised that our office has two (2) matters in our office which have already been closed and removed from credit reporting.  We have performed another immediate deletion for these matters.  The numbers Consumer is referring to in the BBB Complaint does not correspond with our matters here.  Thank you 

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never received a bill. I have none of my doctors billing me. I have reported them before and they said they would have dropped it off my credit within ***** days. It's still there. They agreed to this as well. They said it was not my bill as the numbers were supposedly incorrect. I feel I have been wrongly charged on my credit. This isn't my bill, they also said this isn't mine. Please I need to get this corrected. I would also like some restitution for this since this has affected my credit for no reason at all. I feel as I've been hacked given that the doctors/hospitals have also been cyber attacked. I feel as though they've received that information that way. This is a scam and I'm sure this happens to a lot of other people. I have good credit and this false charge is ruining it. It isn't even mine. I receive ******** as well and it covers my medical expenses I've never been billed by anyone.

      Business Response

      Date: 07/01/2024

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  A validation letter was sent to consumer's current address on 2/6/2024.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 40% discount.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 07/01/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21833059

      I am rejecting this response because: I do not live there. I have never received any bills from our **** of *********** I haven't been there in years and in between those years I still didn't receive a bill. I don't even know which visit it is regarding.


      Regards,

      *******************************








      Business Response

      Date: 07/09/2024

      Consumer may contact our office and a representative would assist Consumer in resolving this matter. 

      The date of service was 01/01/2020

      Our ************************

      *****************************

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MISLEADING FALSEREPORTING/PAYMENT STATUS IS INCORRECT ABILITY RECOVERY SERVI Account Number: *********** I am seeking litigation against this account and would like it to be deleted at once. This inaccurate information is appearing on my credit report. I sent letters 4/20/2023, but nothing has been resolved. I want it to be removed as soon as possible.

      Business Response

      Date: 06/04/2024

      Consumer should be advised that this matter has been closed by our client on 6/3/24 and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

      Customer Answer

      Date: 06/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable, in any way, for any debt, of any kind to Island Medical RTR LLC. I do not have, and have never had any contract, or agreement of any kind, with Ability Recovery Systems to collect any debt for Island Medical RTR LLC. They have not provided me with any contract, as I requested. Therefore, Ability Recovery Systems collections are invalid.

      Business Response

      Date: 06/12/2024

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 75% discount.  Consumer may contact our office and a representative would be happy to assist consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received documentation from Ability Recovery Services LLC that is suppose to be proof of medical treatment that I received from a variety of medical professionals. This documentation does not include any signature from myself or nor does it show the facility location where treatment was supposedly received. The documentation states that I received treatment for a variety of conditions and that the original creditor was *************** Physicians of WV LLC. In my research, I have not been able to locate this billing agency nor have I had any of the treatments shown in this documentation. I have read over the complaints and answers from Ability Recovery Services and can't believe that people are actually paying them to remove this from their credit reports. This is an illegal scam and this creditor is in complete violation of innocent people and their personal data. They are collecting on fraudulent debt. I have reached out to a few of the medical professionals and will also be including them in an inquiry for use of my personal information. I want these debts removed from all credit files and I will be filing fraud charges against all persons mentioned in these documents as well as filing a complaint with the **************

      Business Response

      Date: 06/07/2024

      Consumer should be advised that these matters has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find copies of the Itemized Bill for these matters.  Please be advised that our client is offering a 50% discount.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you.

    • Initial Complaint

      Date:06/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Questcare Medical SVCS PLLC. I do not have a contract with ABILITY RECOVERY SERVICE, LLC, which is a third-party collections agency, and they did not provide me with the original contract as requested.The burden of proof falls on the collection agency, not the consumer (me). I find it concerning that ABILITY RECOVERY SERVICE, LLC is not complying with requests to provide the consumer (me) with the proof of an original contract with them, and verification of the debt, as they are legally required to do upon the request of the consumer (me). I request that ABILITY RECOVERY SERVICE, LLC provide PROOF that they sent debt validation, as is my legal right. If ABILITY RECOVERY SERVICE, LLC cannot provide proof of the original contract between me and ABILITY RECOVERY SERVICE, LLC, I demand this account be removed immediately from my credit report, including removal on Experian, Equifax, and TransUnion as is my right per FCRA section 623.(a)(I). This is my last request before I file a formal complaint with the **** and the FTC.Additionally, if this account is not removed from my credit report immediately, as I have requested pursuant to my legal rights, I ******************************* RECOVERY SERVICE, LLC for $1,000 per violation, and defamation of character.

      Business Response

      Date: 06/11/2024

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized **** for consumer's review.  Our client is offering a 75% discount.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:05/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ABILITY RECOVERY SERVICE, I do not have a contract with ABILITY RECOVERY SERVICE they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/30/2024

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find copies of the Itemized Bill for Consumer's review.  Our client is offering a 75% discount.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:05/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps reporting old collections on my credit report, every time I try to talk to them about it they get rude and hang up and then take down the report and report it again as a new collection. They have mad my credit go down by over ***************** the past 7 months while Im in the process of trying to purchase my home. Theyre duplicating accounts as if theyre newly open which is too much of a coincidence. This is really low especially for someone who has worked very hard for their credit just to purchase a home for me and my kids. I wish someone would look into this ASAP because it is the only thing getting me approved for my house. They also put down these collections as disputed when all I asked for was itemized receipts. Now I have to try to un dispute them . Someone please fix this . This is horrible and I seen a lot of cases same as mine.

      Business Response

      Date: 05/29/2024

      Consumer should be advised that these matters have been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find the Itemized Bills for consumer's review.  Our client is offering 75% discount.  In addition, please be advised that all recordings regarding this matter have been forwarded to our compliance **** for review.  There are no duplicate accounts, each one has a different account number and date of service.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving these matters.  Thank you

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is incredibly outrageous, logging into my online banking account through empower federal credit union and seeing multiple accounts which, by the way are really going to affect my entire household, just to make the realisation that none of them are my purchases, known and or aware of or permitted inquiries, theyre not even in my current state of residence, and I lastly, if I felt I could keep tabs on using a form of credit, that I knew wholeheartedly that I would never fail to make every payment on, I might consider that. However, I know full well where my credit score stands, I know it is not close to perfect, but I have worked so hard to get the fraudulent accounts off of my credit score and most have been eliminated. Which I did through Experian. All of the accounts listed as coming from this company are not my approved accounts. Unless Im mistaken and they are student loan accounts. Please consider this information, I will send any additional information or details necessary. Thank you

      Business Response

      Date: 05/31/2024

      Consumer should be advised that this matter has been placed in a properly disputed status and removed from credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    Ability Recovery Services LLC is NOT a BBB Accredited Business.

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