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Business Profile

Collections Agencies

Ability Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ability Recovery Services LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 440 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** and do not have a contract with ABILITY RECOVERY SERVICE Account Number ********** They do not provide me with a validation of the debt. Please provide a breaking of fees. Please provide me with verified certificate of authority, and proof that your company is licensed to collect debt in my state. Kindly provide me with a license number and registered agent or agent of service.

      Business Response

      Date: 12/01/2022

      Consumer should be advised that this matter has already been closed and returned to our client *****************************  In addition this matter has been deleted from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Ability Recovery Service and do not have a contract with Ability Recovery Service. They did not provide me with the orginial application or any information about this like I asked and hung up the phone on me when trying to retrieve this information. Date reported on my credit report 8-8-2022 Account number *********** I am not sure if the listed address is correct for them because its not in your system This is the information they have listed on my report PO BOX **** WYOMING, PA ***** ************

      Business Response

      Date: 11/28/2022

      Consumer should be advised that this matter has been closed by our client ******** **************** (a medical debt buyer) and has been removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

      Customer Answer

      Date: 11/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************
      i accept the business response to resolve this matter

    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like for these corrections to be made on my credit report

      Business Response

      Date: 11/15/2022

      Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement and Ledger whereby Consumer agreed to all of the terms and conditions of same. The cancellation for this matter if $414.50 with deletion.  Id this matter is ID Theft/Fraud, our client requires a police report which can be sent to our office via facsimile ************.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 50.00 medical bill on my credit from them. I called to pay and remove and was told I could pay it but they cant take it off, then preceded to try and convince me to pay 100 set up fee and 99 a month to repair it. I tried to contact the original owner to pay it off and they aren't in business apparently. This is ridiculous. I would like it removed or me pay and it be removed from my credit. I've disputed for this reason.

      Business Response

      Date: 11/11/2022

      This matter was PIF on 11/11/2022 and sent for deletion from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 26, 2022, I received an alert that a collection item was added to my ******** credit file in the amount of $422.00 and $1,146.00. According to my credit file, the debt was reported by a Company named Ability Recovery Services. I do not owe this debt, nor have I received any services from this company. This Company is a fraud and is attempting to collect a debt that is not valid. Additionally, I have not received any notice from this Company nor any information which would allow me to dispute the validity of this debt. I would also like to make the company aware that I believe this is the same company that did this exact same thing almost a year ago under the guise of a different Company name. I will need this removed from credit immediately!!!

      Business Response

      Date: 11/16/2022

      Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** (a medical debt buyer) in the collection of their outstanding medical debt.  We have contacted our client and has requested the Itemized Bills for these matters.  Once we receive same we will forward to Consumer's current address.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:10/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 section 604 A. States a consumer reporting agency cannot furnish an account without my written instructions. In accordance with the Fair Credit Reporting act Convergent Account #*********************, #*********************, #*********************, #*********************, #*********************, #*********************, #********************* #*********************, #*********************, #*********************, #*********************, #*********************, #*********************, #*********************, #*********************, #*******, and #******************* has violated my rights. Please delete these accounts. The reporting of the accounts are not consistent on *******, ********, and ********** credit bureaus. Please delete these accounts.

      Business Response

      Date: 10/20/2022

      Consumer should be advised that this matter has been and shall remain in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find a copy of Consumer's Enrollment Agreement and Ledger whereby Consumer agreed to all of the terms and conditions of same.  Our client is stating that this matter is still due and owing.  To cancel would be $1,878.50 which can be made in payments.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/13/22 I was alerted my credit score decreased by 27-28 points due to a new collection account. I recently discharged from bankruptcy in Feb 2022 and the $1248 defaulted debt reported by Ability Recovery Services was included in that bankruptcy. I spoke with Joe M*********** at X*** who apologized and said they’d have the debt removed and email me confirmation. He said this happens often because they don’t have the “best debt buying practices.” I gave him my bankruptcy ID #******** and lawyer’s name. I’ve not received anything. It’s illegal for this company to attempt to collect on this debt, let alone impact my credit, which I’ve worked to significantly improve. We are in the process of house buying and this has been a significant setback.

      Business Response

      Date: 10/19/2022

      Consumer should be advised that this matter has already been closed in a Bankruptcy status and removed from all credit reporting bureaus.  Please allow 10 more days for all bureaus to update.  Thank you

      Customer Answer

      Date: 10/19/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:10/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity fraud. I recently obtained my credit report and found these fraudulent accounts, an overload of addresses and even a different variations to my name of which some I have provided below. I'm only taking a wild guess by thinking my information may have been a part of a data breach as the occurrence has only been happening for these past years. I also found these accounts that I believe not mine: Acct name: ABLTY RECVRY (Original Creditor: *** ****** ****** ******* **) acct no. ********** date opened 09/01/2019 balance $84.00 Acct name: ABLTY RECVRY (Original Creditor: *** ****** ****** ******* **) acct no. ********** date opened 06/01/2020 balance $125.00 I am not liable for these debts and I do not have a contract with: Company: ABILITY RECOVERY SERVICE Address: POB 4031 WYOMING, PA 18644 Tel No: (855) 207-1892 FTC Affidavit is attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete these accounts from my credit report at once. Any questions or concerns I can be reached at **** ********* **** SCRANTON PA ***** and email at *************@*****.com. I need a response from the company.

      Business Response

      Date: 10/20/2022

      Consumer should be advised that these matters have been removed from credit reporting bureaus.  Please allow 15-30 days for all bureaus to update.  Thank you

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********* and do not have a contract with Abilify Recovery Services LLC. They did not provide me with the original application like I asked.

      Business Response

      Date: 10/14/2022

      Consumer should he advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client **** *********** ***** in the collection of their outstanding debt.  Attached please find a copy of the Charge Off Statement for this matter.  Our client is offering a 40% discount for this matter with a deletion.  Consumer may contact our office and a representative would be be happy to assist Consumer in resolving this matter.  Thank you

      Business Response

      Date: 10/19/2022

      Consumer should be advised that this matter has been closed, settled and removed from all credit reporting bureaus.  Please allow 15-30 days for all bureaus to update.  Thank you

      Customer Answer

      Date: 10/19/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on October 12, 2022 I received an alert that a new collection report was added to my credit report. When viewing the report I saw the collection company so I proceeded to contact the company, the lady who answered told me they been trying to contact me since August 2022 but had no luck. I asked if they left messages she said no then she told me they sent letters about my "supposed debt owed" to an address I do not reside at. She told me I owed $800 but wouldn't tell me who or what it was for and just wanted me to pay it. I repeatedly asked for a manager to which she told me she was not going to give me a manager I had to deal with her. She stated the debt was from 2017 to which I replied with the debt is out by time isn't it? she said no and I said if you do not provide me with any information I am not going to pay to which she stated that "I need to get a job to pay my **** bills" and some other words. I then said she was being very rude to which her reply was your momma's a ***** so get off the phone. I then kept asking over and over for a manager she finally hung up. Every time I call back she is the only one who picks up the phone. Everything is "supposedly" recorded so maybe they can listen to the calls. This is not my Debt, not my address, Terrible Customer Service and not sure why I am hearing about this 7 years after it "supposedly" was charged off. it was just added to my credit report as they have not sent me anything in the mail or even contacted me via telephone.

      Business Response

      Date: 10/14/2022

      Consumer should be advised that this matter had been recalled back to our client **** *********** and has been removed from all credit reporting bureaus.  Please allow 15-30 days for all bureaus to update.  Thank you

    Ability Recovery Services LLC is NOT a BBB Accredited Business.

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