Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tek-Collect Incorporated

  871 Park St Columbus, OH 43215-1441

  
• 

  Tek-Collect Incorporated

  PO Box 1269 Columbus, OH 43216-1269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek Collect did not honor their contract and failed to send letters to patients related to their debt, and stated in their contract. They also failed to inform patients sent to collection that they were being sent to collection. When I called to inquire about issue and attempt to resolve it with the client service personnel, he hung the phone up on me. Before doing so, he stated that the patients were lying about not receiving letters from their agency. I have just started the process with this company, and know that the individuals that have reported the breech in Tek Collects contract are not lying. I want all the money back I paid to Tek Collect for the initial services they failed to render.

  Business Response

  Date: 06/15/2023

  Our Manager of Client Services is contacting the  ****** ******** today concerning this complaint. We want to get more information, so that we may reach an accommodation with the ******** to resolve the issue. I shall follow back with the BBB after our contact with them. **** ***** Phone ###-###-#### email *********************

• Initial Complaint

  Date:06/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an initial letter from TekCollect dated 12/07/2022 with Reference #******* Account # ******* and I sent a response disputing the validity of the debt via certified mail. With USPS tracking I can see the letter was delivered to their PO box on January 13, 2023 and have attached a screenshot showing this. I never received any response from TekCollect to my dispute, which I clearly notified them of within the 30 day window. Now I receive another letter from them dated 5/24/2023 with Reference #******* Account # ******* saying I must respond within 30 days. I already responded to their first letter and still have received no response. I dispute the validity of the debt and have sent them materials that support my dispute. I now have two separate accounts with the same reference number saying I owe $1,222.00 which is very confusing and concerning. I have attached pictures of both letters I was sent showing same reference number, but different account numbers.

  Business Response

  Date: 06/08/2023

  TekCollect has closed this account and notified Experian, Equifax and TransUnion to delete it from the consumer's credit files. 

  **** ***** Phone ###-###-#### email *********************

  Customer Answer

  Date: 06/08/2023

  I want to confirm both accounts are closed, Reference #******* Account # ******* AND Reference #******* Account # *******. Please confirm BOTH accounts are closed and they are deleted from my credit files. 
  
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 06/12/2023

  Both accounts were closed. Only one of the two was reported to the credit bureaus and that report was deleted. **** ***** Phone ###-###-#### email ********************* 

  Customer Answer

  Date: 06/12/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  I paid $2165.09 thru ******** (******* ***** *******) loan to 3 Day Blinds for 2 Roman Shades for my bedroom windows. 3 Day Blinds were to make blinds and install for this price. In one bedroom, the blind had to be remade as it was too short for the window. In 2nd bedroom, blind had to be made 2 additional times as fabric chosen was too heavy and was too short for window.

  The nature of dispute is that TekCollect has been sending me collection letters saying I owe $1106.50.

  I have responded to them with hugh amount of documentation showing that blinds have been paid for thru ***** *** loan. They have not helped me solve the problem, unwilling to talk with ********, telling me that I am responsible for doing that. I have talked with ***** *** numerous times this year about this situation. TekCollect and 3 Day Blinds have continued to harass me regarding this charge. 

  After sending TekCollect all my information regarding this charge, I continue to get Final Notice effective 5/12/23.

  I am concerned about my credit rating and do not want this turned over to credit agencies that this debt has not been paid.

  Please help with this situation. Thank you.

  ****** ******
  
  

  Business Response

  Date: 06/02/2023

  TekCollect requested a response from **** ****** regarding the consumer's complaint. At this point we have received no response. Tekcollect has closed this account. No report was made by TekCollect concerning this account to any credit reporting agency (credit bureau) **** ***** phone ###-###-#### email *********************

  Customer Answer

  Date: 06/08/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agency was hired to collect a balance for ***** **** ******** My service was month to month. I asked the company to submit a signed contract. The contract they submitted when unsigned . I requested the removal do to no contract. Tek denied my request. If the company cannot provide a copy of the signed control the collection should be voided. Copy of contract I received from ***** is attached

  Business Response

  Date: 05/22/2023

  On March 22, 2022 TekCollect responded to the consumer's dispute and provided copies of the billing statements from ***** **** ******* with the dates and charges of the services provided, Attached is that response and copies of the documents provided. The consumer received those services is responsible for the account. If the consumer will call our toll-free number ###-###-####, extension 1212 and speak with our Supervisor, ****** *******, he will try and reach an accommodation with her. Mr. ********* email address is *********************** - **** ***** Phone ###-###-#### email ********************* 

  Customer Answer

  Date: 05/22/2023

   i am rejecting the cancellation charges. The contact isn’t signed this was month to month service as you can see they only charges for two months and the other two charges are cancellation charges for an invalid contract . The only contract attached is the pest yet there is a cancellation for mosquito services with no contract. I am willing to pay for the two months but not for the cancellations as there wasn’t a signed contract 

  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 05/25/2023

  TekCollect has closed the account and notified Experian, Equifax, and TransUnion to delete the account from the consumer's credit files. **** ***** Phone ###-###-#### email *********************  

  Customer Answer

  Date: 05/25/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a checking and savings account with ****** for over a year. Unfortunately, I had face hard times and my account was in the negative $448.31. After a 30 days my account had closed and was sent to the collection agency TekCollect. Once I received a letter in mail and after making contact, payment arrangements were made. My payments were made by debit or credit card each time. ****** has received each payment except the last one for $109.65. For the past month, I spoken with both companies and they point the finger at one another and mention they'll look into it. I never receive a call back with a update that they promised. I have proof of my payments and the issue needs to be resolve immediately. This issue will hurt my possibility of opening new accounts with other banks. Both parties needs to communicate with one another for a resolution, I've done my part.

  Business Response

  Date: 05/16/2023

  TekCollect shows the account paid in full. It was applied to the database on 04/04/2023. We have been in communication with ****** credit Union regarding this matter and they are now aware of the payment. Our agent contacted the credit bureaus and confirmed that the account was resported paid with an effective date of 04/04/2023. **** ***** ***** *** ******** ***** *********************

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek-Collect, on May 1, 2023, sent me a text stating I owe 47.00 to ****** **** (*** **** ** *********). I called Tek-Collect and explained that this debt was paid directly to ****** **** many months ago. When I asked that they contact the bank, they told me it was my responsibility to contact the bank and have the bank contact them. I contacted the bank, and they have no record of me having the debt and no record of ever contacting Tek-Collect about the debt.
  Tek-Collect has just reported this to at least one credit bureau and I want it removed from every bureau they reported it to.

  Business Response

  Date: 05/09/2023

  ****** ******** **** ********* received payment from the consumer on 01/09/2023. They, however, did not report the payment receipt to TekCollect. Upon receiving this complaint, TekCollect contacted the Bank and they then updated the account through the Portal. TekCollect has notified Equifax, Experian, and TransUnion to delete this account from the consumer's credit files. Chet Groff email [email protected] phone 614 495-1406
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt

  Business Response

  Date: 04/20/2023

  The creditor, ****** ****** ****** placed the consumer's account for collection after default and bad debt charge off, on 12/10/2022. The debt is for a overdrawn demand deposit account, TekCollect has placed the account in dispute hold. We are contacting the creditor to get copies of the validation of this debt, which we will send to the consumer upon receipt. In the meantime, our agent has reported this account disputed to Experian, Equifax, and TransUnion. **** ****** Phone ###-###-#### email [email protected]

  Customer Answer

  Date: 04/20/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False reporting of a medical debt. I disputed with credit bureaus and it came back verified.
  
  I called, Tek-Collect and was disconnected twice and hung up on once after refusing to pay. If Tek-Collect would do a small but of research they would see the debt is obviously not mine. The issue is they refuse and just keep trying to make me pay it under threat of continued credit harm.
  
  Some details I obtained through questioning: The original debt is in New Jersey for an *****. I live in Michigan and have never been to Jersey. They said I have a daughter named ***** or *******, also not true. I have been told the original debt is 2 years old, yet never had any contact from original creditor. I was told the phone numbers they had on file were a 609 (New Jersey) area code. I gave them my *** (Michigan) number so I'm sure I'll be getting calls about this bogus debt. No one in my family has visited this *** ****** ****** My address, phone, relatives are all here in Michigan. They just need to dig a little bit and see this debt is obviously not mine. I'm prepared to provide any information to prove this. Please bill the right people stop harming my credit.

  Business Response

  Date: 04/07/2023

  ********* - On 04/05/2023, TekCollect placed the account in dispute in response to a dispute the consumer filed with the credit bureaus. At that time, we notified the Medical Practice and requested validation of the account . Our database shows that we received 2 calls from the consumer on 040/06/2023 at 8:06 AM and again at 8:22 AM. the agents on these calls informed the consumer that the account was suspended as it was in dispute. After a review of the information on the account and the complaint, we are deleting this account from the consumer's credit files. The account was placed by the Practice with a date of birth and an address in New Jersey. There is a ******* **** at a New Jersey address who shares the same date of birth as the consumer. Due to these circumstances, we are closing the account, **** *****  Phone ###-###-#### email *********************

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is stating I allegedly owe a debt, yet they are unable to provide an original purchase arrangement with my signature, or proof that they own this debt and fraudulently reporting it on my credit report.

  Business Response

  Date: 04/04/2023

  Upon learning that this account was being incorrectly reported against the consumer's credit, TekCollect notified Experian, Equifax, and TransUnion to delete this account from the consumer's credit files. This correction was made on 03/31/2023. **** ***** email ********************* phone ###-###-####

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims to have purchased a debt from a medical provider. Despite disputing this account several times, TEK Collect has failed to respond to my request in writing. TEK Collect has not responded to any of my 12 inquiries made on their website asking for an email response or at least a telephone call back. I have attempted to speak with someone from TEK Collect by calling the number on their website no less than 20 times. This company continues to keep this account listed on my credit report yet will not respond to any of my requests in writing or over the telephone. If this is in fact a medical debt I owe, this could have been paid many months ago and removed from my credit. If this is a fraudulent account reporting to the credit bureaus, it would have been removed from my credit report many months ago.

  Business Response

  Date: 02/21/2023

  TekCollect did not purchase the consumer's patient accounts receivable. The account is wholly owned by the ******** ** **** ****** ****. The Practice placed the consumer's account for collection on 02/11/2021. The date of service on the account is 09/23/2020. TekCollect sent correspondence on 4 separate occasions to the consumer at **** ******* ** *** *** ***** ******* ** *********** Our agents made several calls to the consumer concerning this account to phone number ###-###-####. Then on 09/20/2022, TekCollect sent the consumer validation of the account, which included documents with the consumer's signature, treatment information, invoices and billings to the consumer at **** ******* ** *** *** ***** ******* ** **********. This was in response to the consumer's dispute filed with the credit bureaus. We are resending the validation to the consumer again today. If the consumer wishes to resolve this matter, they may do so by calling our toll-free number ###-###-####, extension ****, and speak with our Supervisor, ****** *******. **** ***** phone ###-###-#### email *********************

  Customer Answer

  Date: 02/25/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  *************
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ******