Business Profile

Collections Agencies

Tek-Collect Incorporated

Headquarters

Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tekcollect sent me an email stating that I owe $1700 to ****** ****** ********* account number ******** as of 7/17/2020
I've paid my account in full for all dental services I received at time of service, ****** ****** dentistry s policy is to pay at time of service that's how it's been and they are notorious for bad bookkeeping and have had numerous complaints,
I will not pay a dept that does not exist.
They need to go thur there books and fix this mistake.
Business Response
Date: 11/03/2023
TekCollect called the ****** ******** and confirmed that this account is paid. As a result, we have closed out the account. No report concerning this account was made by TekCollect to any credit reporting agency. **** ***** email ********************* phone ###-###-####
Customer Answer
Date: 11/09/2023
I accept the business's response to resolve this complaint.

Regards,

******* *******
Initial Complaint
Date:10/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received collection notice for service that was already resolved with ***** ****** ********* from two years ago. Dental office and documentation states that I do not owe any money to them. Do not know how or why I received this collection notice and worried it may be a scam that other need to know about. ***** ****** ********* has stated that they do not work with this collection agency.
Business Response
Date: 10/25/2023
The creditor has notified TekCollect to cancel and close this account. No report was made by TekCollect to any credit reporting agency concerning this account. **** ***** Phone ###-###-#### email *********************
Initial Complaint
Date:09/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received a new debt_collection notice on ********** from the company "Tek Collect". I have never received any communication from them nor do I have any outstanding bills that would have made it into collection. Is this a scam company, because this is ridiculous.

Date of new Collection:
9/1/2023

Date Reported:
9/26/2023
Business Response
Date: 09/29/2023
The consumer's account with ****** ********** ***** ******** was placed with TekCollect on 06/22/2023. It is a delinquent utility bill. The address received with the account was ***** ****** ******* ******* ** *****. TekCollect has placed a dispute on the account. Our agent will contact the creditor, ****** ********** ***** ********, and get validation, which we shall send to the consumer at their current address.
**** ***** phone ###-###-#### email **********************

Customer Answer
Date: 10/02/2023
I have paid off the debt with ****** ***** (I moved and never received the payment request) and they assured me that it would result in a deletion from all credit bureaus. I will resolve this satisfactorily when I have commitment from you that this has been fixed, as per my agreement with ****** *****.

Regards,

***** *****
Business Response
Date: 10/03/2023
Below is the response Tekcollect received from the ***** ********. We also noted that the consumer paid the ***** ******** on 09/28/20203 via credit card. We notified the credit bureaus to delete this from the consumer's credit files. **** ***** phone ###-###-#### email ********************,
As for this one, attached is the account history for Mr. ***** and a copy of his final billing statement 5/16/2023. His closing date for this account was 5/16/2023, we sent to you for collections 6/23/2023. We do not have any forwarding address on file for Mr. *****, as it looks like he never called in or requested services to stop. His service was stopped due to new customers taking over service at this location. Let me know if you need anything else.

Business Response
Date: 10/06/2023
The consumer is mistaken. Deletions are done online through the ******* website. Deletions are not immediate. The deletions are requested and it may take the individual credit bureau up to 72 hour to process. Once the deletion is processed it may take up to another 48 hours before the report no longer shows on the credit files, when a party conducts an inquiry. TekCollect contacted Experian, Equifax, and TransUnion and confirmed the deletions for this account. The consumer may confirm this themselves by going to the website for each of these credit reporting agencies. Consumers are entitled to a free credit report annually for each credit reporting agency. The consumer will not be able to confirm this through a third party such as Credit Karma, a Bank or Credit Card Company as those databases are not current. **** ***** Phone ###-###-#### email *********************
Customer Answer
Date: 10/06/2023
I accept the business's response to resolve this complaint and appreciate the speedy resolution.

Best Regards,

***** *****
Initial Complaint
Date:09/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the beginning of august I received a letter from Tekcollect with request to pay them $1236,
as what I owe to to ******* *** ****** ***.
I send Tekcollect a letter with request to dismiss this claim, and explanation of my reasons for it.
The reasons were ;
- I had dental insurance and Dentist was part of PPO of ***** ****** ********* ******** Before accepting treatment we agree of amount I will pay and the rest will be covered by insurance.
- It was dentist responsibility to check correct amount of money that will be paid by dental ins. company.
- In the letter to Tekcollect I include copy of document which showing that I did not sign case note in Dentist bill which stated " In the event that your insurance carrier pay less the estimate amount, you are responsible for the unpaid amount ".

I paid $1255 for dental service at the day of service, and not legally responsible for any business miscalculations.
In 21 days I receive letter from Tekcollect in response to my request where they again include the bill from Dentist and asking me to pay $1236.
I called Tekcollect and had a conversation with Mr. *******.
I explained one more time my reason for refusing to pay that money. His main argument was, since I receive treatment I suppose to pay for it.
As I mentioned above I payed for this treatment $1255, and I am paying monthly bills to dental insurance. He obviously did not take it into consideration.

Please help me to dismiss this claim from Tekcollect.
Sincerely,
**** ********
Business Response
Date: 09/07/2023
On 08/14/2023, TekCollect sent the consumer itemized patient ledgers from the Dental Practice in response to their dispute. These ledgers dimension all transactions for the patient's account including line-item charges for each service, debits, credits including those payments made to the account by the insurer, Delta Dental. The statement ledger shows that the residual balance remaining of $1,133 is the responsibility of the patient.
Chet Groff Phone ###-###-#### email *********************
Business Response
Date: 09/26/2023
Tekcollect has closed it's file on this account. No report was made by TekCollect to any credit reporting agency concerning this account.
**** ***** Phone ###-###-#### email *********************
Customer Answer
Date: 09/27/2023
I accept the business's response to resolve this complaint.

Regards,

**** ********
Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For almost 2 years, they have been harassing me about a debt I do not owe. They claim I owe my vet $2,500+, my vet tells me I owe nothing. I keep telling them and they keep calling and sending me notices. I would like them to stop and clear my record.
Business Response
Date: 08/16/2023
Our database shows that in a call from the consumer on 08/08/2023, the consumer disputed the account. TekCollect stopped work on the account and placed it in dispute. Collections then contacted the ********** ********, who instructed us to close the account stating that they had written off the balance. TekCollect then closed the account. No report was made by TekCollect to any credit reportng agency (credit bureaus) concerning this account. Our file is closed. A letter is being sent to the consumer confirming the closure. **** ***** Phone ###-###-#### email *********************.
Customer Answer
Date: 08/16/2023
I accept the business's response to resolve this complaint.

Regards,

**** *********
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with **** * ***** ********** I do not have a contract with ***** * **** ********. I don't have a contract with Tek Collect, Inc. They did not provide me with the original contract as I requested.
Business Response
Date: 07/07/2023
**** * ***** ********* placed the consumer's account for collection on 10/03/2022. The address received with the account was *** ********* ***** ***** ********* ** ****** When our agent called ###-###-####, the party who answered the phone told us that we had the wrong number. We have placed this account in dispute and we are requesting validation from *** ********, which we shall send to the consumer. TekCollect has notified the credit bureaus that the account has been disputed. **** ***** phone ###-###-#### email *********************

Customer Answer
Date: 07/07/2023
This is not my account and I never received a contract indicating that this bill is mine when I asked the bill for validation of this being my account.

Regards,

****** ********
Business Response
Date: 07/10/2023
The consumer has disputed the debt. In compliance with Federal and State regulations, TekCollect is required to investigate and provide the consumer with validation of the debt. This account's date of service is 07/17/2020. The ****** ******** that provided the services is **** ******* ********* **** **** ******* ****** ***** ** ****** **** ** *****. The total outstanding is $4,397.50. Upon receipt of the documents of validation from *** ********, Tekcollect will forward the information to the consumer as required. **** ***** phone ###-###-#### email *********************
Initial Complaint
Date:06/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ****** ****** ****** I do not have a contract with Tek-Collect. They did not provide me with the original contract as i requested.
Business Response
Date: 06/22/2023
****** placed the consumer's account with TekCollect on 11/06/2018. TekCollect sent 4 letters to the consumer's address and has made attempts over time to reach the consumer via telephone without contact. Until this complaint TekCollect has had no response from the consumer. Today, we contacted ****** and they provided the validation for this account, which we have attached. Our Client Services Department will send hard copy of the validation to the consumer via USPS. TekCollect notified the credit bureaus of the consumer's dispute today.
**** ***** Phone ###-###-#### email *********************
Initial Complaint
Date:06/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice that I have a collection from TEK COLLECT on my credit report. It says it was opened on 8/16/2021 for $259 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

I would like for this collection to be rem oved asap or I will file a CFPB and FTC report.
Business Response
Date: 06/22/2023
The creditor ******** **** ********* ******* placed the consumer's account with TekCollect on 04/09/2021. The address received with the account was **** ******* ** *** **** ********* ******** **********. TekCollect sent 4 letters to the consumer at the ********* ******** address. Calls have been made to the phone numbers provided with the account but without contact. Today, we updated the consumer's account with their current address. TekCollect has placed the consumer's account in dispute and temporarily suspended it. Our Client Services Department is contacting the creditor for validation of the account, which we will send to the consumer. In the meantime, we are notifying the credit bureaus that the consumer disputes this account.
**** ***** phone ###-###-#### email *********************
Initial Complaint
Date:06/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from TEK on 26 May 2023 at 6am that they are trying to collect $764.58 for Charleston Veterinary Referral Center. I made an agreement with CVRC that I would make 3 payments to pay off the medical bill for my dog ***** who passed away after this treatment. They had all of my information and never reached out to me stating that there was a problem. I even received a statement from CVRC on 1 June 2023 showing the balance. I called the accounting office and they wouldn't talk to me and told me to talk to TEK. I never knew this was turned over to collections and to all 3 credit bureaus. I though veterinarians are considered a medical doctor and that from what I understand that medical bills can not be reported for 1 year to the credit bureaus. I offered to pay the bill over the phone even though CVRC had all my payment information. TEK Collections reported this to all 3 bureaus and told me that if I paid first they would do a pay for delete which I turned down because they would not put it in writing first. I would like TEK Collections to remove this from all 3 bureaus and they need to tell CVRC that I will pay them direct. This being reported to the credit bureaus has damaged my credit and I was in the process of using my VA disability benefits to buy a home. This should have never been reported and being reported before being contact is unethical.

Thank you

******* *****
Business Response
Date: 06/22/2023
The ********, Charleston Veterinary Referral Center placed the account with TekCollect in January 2023. TekCollect sent letters to the consumer at their address on 01/25/2023, 02/24/2023, 03/11/2023, and 04/10/2023. There was no response from the consumer. Several calls have been placed to the consumer but with no contact. On 06/15/2023, we received the consumer's dispute for this account that they filed with the credit bureaus. TekCollect has notified the credit bureaus that the consumer disputes the account. Our Client Services has contacted the ******** for validation of the account and their explanation concerning the consumer's payment arrangements, along with scheduled dates and amounts. Our database shows that the service date is 11/04/2022 and the delinquency date is 12/04/2022. Upon receipt of the validation, and the ********'s response regarding the payment arrangement schedule, we shall respond to the consumer. Veterinary debts do not receive the same considerations afforded medical debts with regard to credit reporting.
**** ***** phone ###-###-#### email c*****@tekcollect.com
Customer Answer
Date: 06/22/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20202483

I am rejecting this response because: The arrangement was made with the VET office and never received word that there was an issue. I never received any calls/ mail from the VET or the collection agency. The first I heard about this is when I pulled my credit report it was on there. If I had known there was issues, I would have been more than happy to clear up anything.
It's very hard to know there was a problem since I received no phone calls, mail for emails until I got the May statement.
I understand that the bill needs to be paid since they never took it out with the 3 payments that were set-up for the Vet to do. What I questions is why no contact and if they tried why no Certified Mail which could have showed them that I was receiving anytime.
All I'm asking for is for this to be deleted off my 3 credit reports ASAP and have the payment agreement take effect as it should have been from day one. Destroying someone's credit is beyond anything I have had to deal with.
I wonder sometimes why companies like to do that without knowing all the details.
Again all I want is this to be removed ASAP and it will be paid like I agreed before.

Regards,

******* *****
Disabled Gulf War Veteran
Customer Answer
Date: 06/24/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20202483

I am rejecting this response because: Here is a copy of the payment agreement that we had. I never received a call, email or letter stating there was a problem. Also they have the business listed as retail when a vet is considered medical provider by the IRS.
All I want is this off my credit and the payments to go through like planned with new dates and I will even give them a new card. I just want my credit reports cleared ASAP and again this should be a medical bill but not RETAIL.

Regards,

******* *****
Business Response
Date: 06/28/2023
Attached are documents received from the Veterinary ********. Please note that the repayment agreement calls for payments to be made to the ******** by the consumer on these dates: 12/02/2022, 12/16/2022, and 12/30/2022. The consumer made none of the scheduled payments to the ********. Subsequently on 01/24/2023, the ******** placed this account with TekCollect. TekCollect sent notices to the consumer on 01/25/2023, 02/24/2023, 03/11/2023, and 04/10/2023. Our agents spoke with the consumer on 06/05/2023, 06/08/2023, and 06/14/2023 concerning the account and the necessary arrangements to make payment to arrange for deletion of the account from the consumer's credit files after the account was paid. On 06/15/2023, the consumer then disputed this account through the credit bureaus. Among the attachments are call logs provided by the ******** showing the dates of their communications with the consumer. The consumer has had multiple opportunities to pay this account to the ********. The consumer consumer has had opportunities to arrange payment through TekCollect and get the account deleted from his credit. In every instance, however, the consumer has not followed through. If the consumer wishes to resolve this matter, he may do so by calling TekCollect's toll-free number ###-###-####, extension 1212 and make arrangements with our Supervisor, ****** *******. Mr. ********* email address is c*******@tekcollect.com **** ***** phone ###-###-#### email c*****@tekcollect.com
Initial Complaint
Date:06/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a letter from this company stating that they were attempting to collect a debt.

I have tried to contact them via phone and on their site multiple times in order to dispute it, but have not gotten any responses.

I would also like this complaint to be also be considered a request to dispute the debt.
Business Response
Date: 06/18/2023
TekCollect placed the consumer's account in dispute on 06/12/2023 in response to an email received from the consumer. We sent the dispute that day to the ****** ******** requesting their response and the copies of their documents which validate this account. We are awaiting their response. The account is currently suspended. Once we have the response from the ********, we shall forward it to the consumer. TekCollect has made no report to any credit reporting agency concerning this account. **** ***** Phone ###-###-#### email *********************
Customer Answer
Date: 06/22/2023
I accept the business's response to resolve this complaint.

Regards,

**** **

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Tek-Collect Incorporated is BBB Accredited.