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Business Profile

Collections Agencies

Tek-Collect Incorporated

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I am disputing Tek-Collects handling of Account #******* (original creditor: Ideal Image).

      On 08/23/25, I mailed a written settlement offer and dispute request, which was delivered to Tek-Collects ***********************************. I included proof of delivery. Despite this, Tek-Collect has not responded to my letter or provided any reasonable settlement terms.

      In September 2025, Tek-Collect reported a new derogatory late entry to my credit report. This is misleading because the account is already in collections. Once an account is placed in collections, it should not continue to show new monthly late-payment notations. This practice makes it appear as if I am missing new payments each month, when in fact the balance has already been accelerated to collections.Additionally, I requested a full itemized ledger of the $1,656 balance, including which missed appointments were charged, what the contract authorizes, and whether additional interest or collection fees were added. Tek-Collect has not provided this breakdown.

      Under the Fair Credit Reporting Act (FCRA), a disputed account must be reported as such and collection activity should not continue until proper validation is provided.I am acting in good faith and offered $496.84 (30% of the balance) as a one-time settlement to close this matter quickly. Instead of working with me, Tek-Collect has ignored my requests and furnished inaccurate updates to the credit bureaus, further damaging my credit.

      I request that Tek-Collect: (1) provide a full itemized breakdown of the $1,656, (2) accept my $496.84 settlement offer or propose a reasonable counteroffer, (3) correct my credit reporting by removing the September 2025 late notation and marking the account as consumer disputes this account, and (4) provide any settlement or resolution agreement to me in writing so there is a clear and documented resolution.Note: Tek Collect has the original signed documents I sent through **** on the dates provided per upload.

      Business Response

      Date: 09/11/2025

      The consumer has two accounts with Ideal Image. One account is for $1,656,  and the other is for $1,105. TekCollect attempted to get itemized statements for these accounts from the creditor. This information, however, was not received. As a result, TekCollect has closed both accounts. Only one of the two accounts was reported to the credit bureaus. We have notified the credit bureaus to delete that account from the consumer's credit files. **** ***** email ********************************* Telephone ************

    • Initial Complaint

      Date:09/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      To Whom It May Concern,

      I am filing a formal complaint against Tek Collect Inc **** ***** ********* ** ****** regarding a derogatory collection account they have reported on my credit file in connection with ******* ********** ******.


      I recently reviewed my credit report through Credit Karma/TransUnion, and I discovered this account listed as “Placed for Collection” with a balance of $256.

      I have no knowledge of this debt and have never received any billing statements, notices, or validation from Tek Collect. I dispute the accuracy and legitimacy of this account.

      This account is harming my credit score and financial wellbeing. I request that this account be fully investigated and removed from my credit reports unless the creditor can provide clear, verifiable documentation proving the debt is valid, accurate, and legally mine.

      This reporting may violate the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA), which require debt collectors and furnishers of information to report only accurate and verifiable debts.

      I respectfully request that the Better Business Bureau assist me in resolving this matter promptly.

      Please require Tek Collect Inc to either provide validation or delete this account from my credit reports.

      Enclosed is a screenshot of the derogatory entry as it appears on my credit report for your review.


      Thank you for your prompt assistance.

      Sincerely,
      ****** ******

      Business Response

      Date: 09/04/2025

      ******* ********** ****** placed the consumer's account for collection on 05/07/2024. TekCollect has sent notices to the consumer at the address listed on the account, **** ***** ******** ******* ************ ** **********. We have also placed calls to the telephone number ###-###-####. We have placed this account in dispute, and we will request validation documents from the ********** ********, which we will send to the consumer. Should the consumer need more information, they may call our toll-free number ###-###-####, extension ****, and speak with our Supervisor ****** *******. Mr. ********* email address is *********************** - **** ***** email ********************* Phone *** *******

    • Initial Complaint

      Date:08/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against TEK- COLLECTIONS *** regarding a collection account that has been reported on my credit report and is not mine.I recently reviewed my credit report and discovered a collection account listed under my name. I have never entered into any contract or agreement with this company, and I have no knowledge of this debt. I have not received any prior communication, bill, or verification of this account, and I firmly believe this is an error or a case of mistaken identity.This false collection account is negatively affecting my credit, and I am extremely concerned about the damage it is causing to my financial reputation. I have already contacted the credit reporting agencies to dispute the item and have requested verification of the debt from the collector, but I want to ensure this matter is further escalated and properly investigated. I respectfully request that this account be thoroughly reviewed and removed from my credit history as soon as possible.

      Business Response

      Date: 08/24/2025

      The creditor is ****************** The consumer's account is part of a receivable portfolio that was place for collection. It is a part of the ************ bankruptcy and is being overseen by the trustee in that case. Should the consumer need more information, they may contact our toll-free number **************************** and speak with our Manager, ***** ******. Ms. ******** email address is ************************************ **** ***** email ********************************* phone ************ 

    • Initial Complaint

      Date:08/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The creditor has altered account details in a way that misrepresents the status.

      Business Response

      Date: 08/22/2025

      TekCollect placed this account in dispute earlier this week in response to the consumer's complaint filed with the Consumer Financial Protection Bureau. We have notified the credit bureaus that the account is disputed. Our Support Manager has contacted the creditor, ***** ***** in ************ ********** and we have requested copies of the signed documents and an itemized statement of account, which we will send to the consumer. Should the consumer need additional information, they may contact our Manager, ***** ******. Our toll-free number is ###-###-####. Ms. ******** extension is ****. Ms. ******** email address is **********************  

    • Initial Complaint

      Date:08/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TEK COLLECT has place two amounts ($190 & $ 964) on my credit report, I don't know who this company nor have I ever heard from them. I discovered their existence upon checking my credit report

      Business Response

      Date: 08/08/2025

      TekCollect has placed the consumer's account into dispute. We are notifying the credit bureaus that the account is disputed. Our agent is contacting the creditor, the Dentists of Metairie, for validation of the account. Upon receipt of these documents, we will forward them to the consumer. Should the consumer need more information, they may call our toll-free number at ****************************, and speak with our Manager, ***** ******. Ms. ******** email address is ************************************ **** ***** Phone ************ email *********************************************************** 

    • Initial Complaint

      Date:07/24/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has called and texted me several times about an account they fail to identify, I call back to get more information the agents will not identify themselves or the name of the company; they have threatened me with a lawsuit, someone named ****** is sending me crazy messages, they keep calling me on my work number. Whatever they are attempted to collect on I do not owe to them-- and am placing a formal notice of cease and desist please. Should whatever they are contacting me for be urgent they contact me via mail only.

      Business Response

      Date: 07/25/2025

      TekCollect received this account on 07/11/2025 from the creditor, ***** ***** Our database dates and time stamps all activity on an account. It shows that on 07/14/2025, we sent our validation notice to the consumer via USPS. On 07/16/2025 a text was sent to the consumer's phone *** *** ****. Then on 07/18/2025 a call was placed to the consumer and again on 07/22/2025 another call was placed to the consumer. Each one resulted in no contact with the consumer. TekCollect has blocked the account to stop all further communications to the consumer. Should the consumer need more information, they may call our toll-free number ###-###-####, extension **** and speak with our Manager **** ***. Mr. ***** email address is ******************** - **** ***** phone ###-###-#### email *********************

      Customer Answer

      Date: 07/25/2025

      I accept the business's response to resolve this complaint.



      Regards,



      ***** ********

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been putting a 266 account on my report that is not mine .
      I have never done business with this company.
      They do not answer the phone.
      I dispute the debt and demand it is immediately removed from my credit report.

      Business Response

      Date: 07/15/2025

      TekCollect has placed the account in dispute. We will request validation from the creditor, ****** ****** ***** and notify the credit bureaus that the account is disputed. Should the consumer need more information, they may contact our toll-free number ###-###-####, extension **** and speak with our Supervisor ****** *******. Mr. ********* email address is *********************** - **** ***** Phone ###-###-#### email ********************* 

      Customer Answer

      Date: 07/21/2025

      I am rejecting this response because: the amount needs to be removed from my credit report immediately



      Regards,



      ******* *****

    • Initial Complaint

      Date:07/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      My credit report was flagged for a collection of a company that is not a creditor, I never signed a contract with and is an *********** ****** that accepted the Covid 19 Relief funds for the debt that I don't owe and doesn't belong to me. I have never done business with Tek Collect and when I inquire about the collection, this company sent it directly to Experian, I cannot find anything pertaining to me owing a collection bill. Tek Collect has not corrected their mistake or notified me inadvance of reporting to Experian according to FDCPA consumer law.

      Bad business practice and falsified information that directly affects my credit. I am disputing the account on my credit report from tek collect. I have been a victim of identity theft and Ive tried to dispute it on my credit and also tried calling with no luck, always met with a voicemail machine. After reading all of these complaints I now know why.

      I honestly dont get why TEK-COLLECT *** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof and notifying me before reporting to Experian.

      I WANT IT REMOVED IMMEDIATELY OR I AM GOING TO FILE A CLASS ACTION LAWSUIT AGAINST TEK COLLECT, EXPERIAN AND ****** ***** .

      Business Response

      Date: 07/14/2025

      TekCollect has placed the consumer's on account on dispute hold. We have notified Equifax, Experian, and TransUnion that the account is disputed. TekCollect has requested validation from the creditor, which we shall send to the consumer upon receipt.  Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, **** ***. Mr. ***** email address is ******************* - **** ***** Phone ###-###-#### email ********************* 

      Customer Answer

      Date: 07/15/2025

      Thank BBB. I am rejecting Tek Collect response.  At this point, since this complaint and the reasons to have the negative report have been ignored, Tek Collect needs to remove it immediately.

      I am not waiting another 30-45-60 days for the same response. Tek Collect bought an account from ****** ***** a school not creditor, posted this negative report without any notification to me, I don't owe the debt and ****** ***** ****** accepted the Covid-19 Relief Fund for loss and debt for the period mentioned in the negative report which covered loss of payroll, salaries, tuition operational costs.

      REMOVE OR IN THE NEXT 2 DAYS I AM MOVING FORWARD WITH A REPORT TO THE FBI, NYS ATTORNEY GENERAL OFFICE, AND ETC. FOR FRAUD AND MISUSE OF THE COVID-19 RELIEF FUNDS! I  HAVE HAD IT. THIS REPORT WILL BE AGAINST TEK COLLECT. EXPERIAN AND ****** ***** ******.  I AM  GOING TO DEMAND  AN INVESTIGATION.  I AM AWARE OF PARENTS THAT THIS DIDN'T HAPPEN TO AND THEY ARE WILLING TO SUPPORT MY EFFORT.

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one ********************** and did not removed it from rest of the bureaus.

      Business Response

      Date: 07/07/2025

      TekCollect has placed the consumer's on account on dispute hold. We have notified *******, Experian, and ********** that the account is disputed. ********************** has requested validation from the creditor, which we shall send to the consumer upon receipt.  Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. Ms. ******** email address is ************************************ **** ***** email ********************************* Phone ************ 

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why TEK COLLECT is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ********** Amount Disputed: $771

      Business Response

      Date: 06/20/2025

      On January 22, 2025, the creditor, CrossCheck Capital/Nuovo placed the consumer's account for ************************* with TekCollect. Today, we have notified *******, Experian, and ********** that the account is disputed. Our *************** Department has requested validation of the account from the creditor, which we will send to the consumer. Should the consumer need more information, they may contact our toll-free number **************************** and speak with our Manager, ***** ******. Ms. ******** email address is ************************************ **** ***** email ********************************* Phone ************

    Tek-Collect Incorporated is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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