Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tek-Collect Incorporated

  871 Park St Columbus, OH 43215-1441

  
• 

  Tek-Collect Incorporated

  PO Box 1269 Columbus, OH 43216-1269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TEK Collect has filed a collection on my credit report for charges our bank investigated and removed due to being unauthorized. The original service provider was **** ***** ********** *********** where they billed $12,400 for our dog who passed in their care. After careful review of the PAID IN FULL invoice, the vet hospital was unwilling to explain charges that were unaccounted for or discussed in our client care portal. After an investigation, our bank and the CFPB removed the charges from our card and my wifes credit report for collections. The collection still remains on my report from a different collection agency, TEK Collect, even though we have evidence to support there is no amount due. We have reported this to the FTC and attorney general, and will continue to dispute and report until the erroneous collection has been removed and damage has been mitigated to my credit score.

  Business Response

  Date: 06/05/2025

  On June 3, 2025 after receiving consumer's complaint filed with the Consumer Financial Protection Bureau concerning this account, TekCollect placed the account in dispute in compliance with Regulation F and the other state and federal requirements. We then notified the Veterinary Practice of the consumer's dispute and requested their explanation of events, along with copies of their documentation validating the account. The account is currently in dispute, and TekCollect has notified Equifax, Experian, and TransUnion that the account is disputed. Once we have the response from the Practice along with the documentation, we shall conclude our investigation and respond to the consumer. In the meantime, should the consumer need additional information they may contact TekCollect's toll-free number ###-###-####, extension ****, and speak with our Manager **** ***. Mr. ***** email address is ******************* - **** ***** Phone ###-###-#### email ********************* 

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The collection agency is reporting inaccurate details that do not match my records.

  Business Response

  Date: 05/08/2025

  On 12/23/2024, TekCollect responded to the consumer's dispute filed with the credit bureaus and we sent validation to the consumer at *** ******* ****** ** * ******* ** *****. Should the consumer need additional information, they may contact our toll-free number ###-###-####, extension **** and speak with our Manager, ***** ******. Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email ********************* 

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had spoken to both ********** ****** and ***** ******* BOTH were investigating and all of a sudden I am receiving calls from Tek in regards to an issue that is STILL being investigated. No. This is not right. I did not receive any service for my teeth and ***** told me it was supposed to be refunded. Adding that ***** NEVER spoke to my insurance and instead attempted to charge me this amount.

  Business Response

  Date: 05/07/2025

  On March 23, 2025 this account was placed for collection by the creditor. The date of service is 10/14/2024 and the outstanding balance is $9,446.02. On 05/02/2025, our agent spoke with the consumer, who disputed the account. TekCollect placed the account in dispute and we have requested validation from the creditor. Upon receipt of this information, TekCollect will forward it to the consumer. Should the consumer need more information, they may call our toll-free number ###-###-####, extension **** and speak with our Manager, ***** ******. Ms. ******** email address is [email protected] - **** ***** Phone ###-###-#### email ********************* 

  Customer Answer

  Date: 05/07/2025

  This is fraudulent in every way and I will be disputing this. 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put false information on my credit report saying that I owe them 2100 when that is inaccurate on my credit report

  Business Response

  Date: 04/29/2025

  On 04/24/2025, TekCollect responded to a complaint filed by the consumer with the **** #******-20335999. At that time TekCollect closed the account and notified the credit bureaus to delete the account from the consumer's credit files. 
  **** ***** email ********************************* Phone ************

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit report was flagged for a collection of a company that I have never done business with and when I called to aquire about the collection, this company that sent it to my credit, cannot find anything pertaining to me owing a collection bill but has not corrected their mistake or has called me back and promised. Bad business practice and falsified information that directly affects my credit.

  Business Response

  Date: 04/23/2025

  TekCollect has notified Equifax, Experian, and TransUnion to delete this account from the credit bureaus under *********** *****. Mr. ***** has nothing to do with this account. The account is under a different name and address. We thank Mr. ***** and the BBB for bringing this matter to our attention. **** ***** Phone ###-###-#### email ********************* 

  Customer Answer

  Date: 04/24/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing the account on my credit report from tek collect. I have been a victim of identity theft and Ive tried to dispute it on my credit and also tried calling with no luck, always met with a voicemail machine. After reading all of these complaints I now know why.

  Business Response

  Date: 04/22/2025

  TekCollect has closed the account noting Identity Theft. Today, we notified Equifax, Experian and ********** to delete this account from the consumer's credit reports. **** ***** Phone ************ email *********************************************************** 

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has contacted my wife, my mom and my father in law multiple times. Harassing them.

  Business Response

  Date: 04/18/2025

  TekCollect collect received the account from the Practice, Imperial Dental, on 01/31/2025. We have made calls to the consumer but we have not spoken with anyone. TekCollect has blocked the account, removed the phone numbers and we will not make initiate any further contact with the consumer. **** ***** Phone ************ email *********************************************************** 

  Customer Answer

  Date: 04/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *****

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sent me multiple text message trying to collect on a debt that does not exist citing account number *******. The name listed on the collections does not belong to me or anyone in my household. I called several times and when they answer they just say business office. I asked what kind of business and they hang up. ***** was one of the workers that responded that way. I do not owe any money to tekcollect therefore I should not be in collections. I have spoken ***** several times and have cleared the non-issue with them and they can’t find any debt connected to my name. This is a scam.

  Business Response

  Date: 04/17/2025

  TekCollect has removed the telephone number (740) 407 3820 from our database to stop calls. The phone number shows in our database under the name of another party. **** ***** Phone ###-###-#### email *********************  

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why TEK-COLLECT *** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $685

  Business Response

  Date: 04/14/2025

  The creditor is the Dental Practice, Miami Shores. TekCollect has placed the consumer's account in dispute and we are updating the credit bureaus that the account is disputed. Our *************** Department will request validation from the Practice, which we will forward to the consumer. Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. Ms. ******** email address is ************************************ **** ***** Phone ************ email *********************************************************** 

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice on my credit report from Tek Collections. I am disputing the collections charge that appeared on my credit report relating to debt incurred by ***** ******. As you are hopefully well aware, ***** ******, along with its affiliated debtors, filed for Chapter 11 bankruptcy on September 29, 2023, case number ** ******** ****). When *************** filed for Chapter 11 bankruptcy in September 2023, an "automatic stay" immediately went into effect under bankruptcy law. This powerful legal protection prohibits creditors and debt collectors from pursuing collection activities against debtors involved in bankruptcy proceedings, which I believe your company, along with ***, is in violation of. Subsequently, on January 26, 2024, the cases were converted to Chapter 7 proceedings. ***************'s business practices raise significant concerns, including their "lifetime guarantee" and the lack of direct dentist oversight during treatment. In my case, no dentist ever evaluated my progress or checked my teeth, nor was I provided access to a dentist through their app. This absence of professional supervision makes it impossible to determine whether my treatment was actually completed.I must also address a misrepresentation made by your representative. They incorrectly stated that *** acted as a lender in my treatment. This is factually incorrect. My original agreement clearly states: "Relationship of Parties. Buyer acknowledges and agrees that *** is not a lender but rather the payment processing service provider of Provider." ***'s role was strictly limited to payment processing, not lending. Therefore, your company is lying to former customers of ***** ****** and engaging in deliberate acts of misrepresentation. There have been no buyers of the debt. I have been trying to get in contact with tek collect and they have gone silent on me for over a week. I demand this charge is removed off my credit score immediately

  Business Response

  Date: 04/03/2025

  On March 31, 2025, TekCollect received the consumer's dispute and suspended it. We notified the credit bureaus that the account has been disputed by the consumer. The validation has been requested and upon receipt, we shall send the validation to the consumer. The Automatic Stay that the consumer references applies to party filing the bankruptcy, which is the creditor not the consumer. The Automatic Stay protects the filer of the bankruptcy. This account is part of a Receivables Portfolio that is included in a Chapter 11 Bankruptcy Case. The portfolio is overseen by the Court Trustee. Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, ***** ******. Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email ******************** 

  Customer Answer

  Date: 04/03/2025

  My treatment was never verified by a doctor to be complete, and there was medical malpractice involved. No one has bought the debt from ***** ******, and *** was never the lender. I cannot make payments to a business who has ceased to exist and who participated in fraudulent practices. Notably, Tek Collect mailed my original agreement to the wrong address. I want this off my credit score immediately. I have attempted to call Tek collect 4 times now, and have been met with silence. Again, no one has purchased the debt. 
  
  Regards,
  
  
  
  **** ********

  Business Response

  Date: 04/08/2025

  On March 31, 2025, TekCollect received the consumer's dispute and suspended the account. We then notified the credit bureaus that the account has been disputed by the consumer. The validation has been requested and upon receipt, we shall send the validation to the consumer. The Automatic Stay that the consumer references applies to party filing the bankruptcy, which is the creditor not the consumer. The Automatic Stay protects the filer of the bankruptcy. This account is part of a Receivables Portfolio that is included in a Chapter 11 Bankruptcy Case. The portfolio is overseen by the Court Trustee. Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, ***** ******. Ms. ******** email address is ********************** - **** ***** email ********************* phone ###-###-####
  

  Customer Answer

  Date: 04/09/2025

  I want this permanently removed from my record. I spoke with an agent today at tek collect who gave me conflicting information, stating they cannot send me a validation that the debt was legally acquired since ***** ****** no longer exists. 
  
  Regards,
  
  
  
  **** ********