Reviews

Review Details

• Review fromRodrigue S

  Date: 11/14/2024

  1 star
  Over the past two and a half years, my family and I have not once enjoyed the benefits of our Flagship Resort timeshare due to financial constraints that were not fully disclosed to us at the outset. Despite a diligent effort to meet the monthly fees and the substantial yearly maintenance costs, the reality is that we are struggling. As the sole provider for my family, with my wife dedicating her life to raising our three children, the financial burden placed upon us by this timeshare has become unsustainable. Our journey into this commitment was marked by a lack of transparency and, regrettably, a manipulation of trust. During our initial meeting, the full extent of the financial obligations was obscured, and the pressure to sign was immense. We were promised a simple 90-minute presentation with no strings attached yet found ourselves subjected to a relentless four-hour sales pitch. The sales team, aware of my spouses limited English proficiency, exploited this vulnerability, presenting us with misleading information and false promises of financial benefits and legacy opportunities for our children. The narrative that our timeshare would be a lucrative investment and a worry-free legacy for our children was particularly misleading. It was suggested that the property could generate enough income to cover its costs, a claim that has proven to be far from our reality. Even though the salespeople gave a myriad of examples of their clients renting out their timeshare to cover all expenses and telling us this method will allow the property to pay for itself. Furthermore, the assertion that our children would inherit the timeshare without financial burden was a gross misrepresentation of the truth, considering the ongoing maintenance fees and potential for debt.

• Review fromMiche F

  Date: 11/09/2024

  1 star
  I'm writing this email to complain about the soiled mattresses in the room that we reserved. As well as the rooms that were offered as a switch for the night. The pullout couch had no mattress cover. It was old, dirty, and soiled. And the main bedroom had stains & rips in and on the mattress cover. I called for maintenance to remove the entire mattress from the pullout couch. He was shocked that the mattress looked like that. Hungry and still not unpacked from dealing with everything. Evening was approaching so we proceeded to go out to dinner. After we returned to our room. We decided to complain and make the front desk aware of our room conditions around midnight. The front desk clerk told me he was noting everything for the supervisor who would be in on Saturday at 9am. He then offered to switch the room. I didn't want to do it until I could evaluate that room first. He proceeded to tell us that this particular floor had new rooms. The room did appear newer than our reserved room. However, we were given access to the room with the clerk present. We went to the bedroom pulled back the sheets and the mattress had a yellow urine stain. I turned to the clerk and asked him do you see it? He said, yes. Our first time coming to your resort we also encountered a soiled blood stain mattress.I asked to be compensated for gas and dinner. They agreed but didnt keep their word. We have received nothing. Now they ignore the calls. No return calls.This type of horrible service and deplorable room conditions for a resort is unacceptable. And should be counted as a health risk.Horrible Conditions, M-************

• Review fromBeth Ann T

  Date: 11/05/2024

  1 star
  I want to share my disappointing experience with Boardwalk Resorts regarding my timeshare. Despite being informed by ****** Altar that I am past my rescission period, I still want to cancel my timeshare, which is fully paid off. The fees just keep increasing while the available destinations have become more limited. As a divorced couple on a fixed income, we do not want to pass this financial burden onto our children, who simply can't afford it. Additionally, we've found better and more affordable vacation alternatives, like ******* We never intended to use this timeshare in ************* and were misled into thinking we could exchange it for a variety of locations worldwide, which has not been the case. Its become a financial drain, and we wont be utilizing it. Overall, I feel like this timeshare is wasting our money and putting unnecessary stress on us. I would not recommend Boardwalk Resorts to others considering a timeshare.>>>>>>

• Review fromGeraldine B

  Date: 10/25/2024

  1 star
  They are sending out promotions that are scams. After you pay, then they have requirements that are not mentioned even in the fine print. This is after taking the money off my card. Then they required you to make a minimum of $60,000 a year after taking the money off my card and my husband and I booking the room. After telling me, I did not qualify you dont even get your money right back. This is a complete scam because if they let people know upfront, a lot of people would not pay for this. Why would I ever have to Make a minimum of $60,000 a year to pay $60 for a room. This is completely ridiculous. They should start promoting these things if they are not going to be upfront with people before taking money from consumers.

• Review fromLucinda J

  Date: 10/21/2024

  1 star
  I am writing to formally express my dissatisfaction with my timeshare, from which I am seeking to be released. Despite numerous attempts to cancel, my requests have been consistently ignored. The financial burden of maintaining this timeshare is now untenable, especially as I have to manage and fund repairs for our house and grounds. Additionally, with my responsibility as the sole caregiver for my 95-year-old mother, who is gradually declining, my financial priorities have shifted significantly. I find more viable vacation options through Hilton Honors points or other discounts, making the timeshare not only difficult to use but also unappealing. Paying over $5,000 annually for a vacation I cannot enjoy due to financial stress is unjust.

• Review fromCathi R

  Date: 09/14/2024

  1 star
  Rugs in room are filthy. Curtains has stains. We had to move out of first room and's fight with them for another room as the first room they gave us was really dirty with real old furniture. Person who we complained to was rude and didnt want to give us another room. After arguing and ask for a manager they gave us another room that was clean but rugs were stained and dirty. The front desk person made us wait over an hour for the second room. Rip off for what you get there. Owners should not have to deal with this after paying high maintenance fees. People off the street pay less. We checked in at 4 and did not get into room to almost six. Parking there is terrible if you are disabled. 25 years paying maintenance fees. They do not respond to your complaints. Over the years it has gotten worse. Do not buy into their BS.

• Review fromDwayne F

  Date: 09/04/2024

  1 star
  I am disappointed by the lack of attention from Boardwalk Resorts' management. We would like to request the cancellation of our membership, but management has not responded to my emails or letters.

• Review fromHarvey K

  Date: 08/19/2024

  1 star
  Future customers should know of my disappointment with the timeshare contract purchased from Boardwalk Resorts company in 1998. Despite assurances from the sales staff about exchanging our timeshare for various destinations, our experience over the past 26 years has been unsatisfactory. We've rarely been able to use the timeshare as intended and often had to settle for less desirable options, leading to extra costs with mandatory Get-Away packages. Additionally, some destinations have had unacceptable conditions, such as dirty accommodations and a lack of essential amenities. A specific incident in ****** involved long waits for gate access staff, and during our stay at The ******************* in ***********, the conditions were so poor that we had to clean the room ourselves. As maintenance fees and taxes rise, this timeshare feels like an unending burden that we do not want to pass on to our children. Despite multiple attempts to address these issues, we have received no response. I request a viable option to exit this timeshare contract.

• Review fromMeeka A

  Date: 08/18/2024

  1 star
  Family stayed there August 2024. The front desk women are so unprofessional, rude, have not a clue to what they are doing. I felt uneasy giving or showing any of my personal information to them. They tell you one thing and give you something totally different. I had in my reservation request for lower level floor due to vertigo and they still put me on the 26th floor, ridiculous. The bathroom was not clean, the hallways floors were dirty and worn. The indoor pool was freezing cold. My in-laws had got booked into their room. While in the room they hear someone entering with card key and the door opened. The front desk booked someone else in the room while they were already in the room. They wind up giving the room to the new people and moved my inlaws to another room. That is totally unacceptable. I will never be staying at The Flagship hotel, ************** ever again.

• Review fromTONI W

  Date: 07/19/2024

  1 star
  I currently own timeshare privileges at the now renamed Boardwalk Resort which use to be called Flagship resort. I have paid my annual maintenance fee as contracted however I am not being allowed to book a reservation as of today. My online banking account indicates that Flagship/Boardwalk has received my balance payment as of July 15, 2024 however they are locking my account to make reservations online , even though my online account is reporting that I have a zero balance. I have spent several hours on the phone with the maintenance department speaking to the most unknowledgeable and unprofessional representatives. The representatives are Black and speak to me in a ghetto manner, accusing me of not reading my mail referencing that my account has been placed in collections. The representative alleged that I had not made a payment in 45 days so my maintenance fees were sent to a collection agency called Meridian. However, my online banking payment center indicates that payments were made and checks cashed withing 35 days. I really dislike this management and I am so sorry I purchased this ghetto timeshare with ghetto acting staff whom are nasty and unhelpful and quick to recklessly ruin a good credit report because of their own miscommunications with both myself and *************************** Additionally, when Flagship changed management to Boardwalk Resorts; my Owner ID account number was also changed and I was not informed of the change. Meridian is still using my old and defunct Owner's ID number so how could my payments with the new ID number be correctly applied to my account. I do not recommend any more Black American people buy at this resort which we seem to be the demographic that is targeted through advertisement. I do not believe if this was a predominantly White ********* and I were a White owner I would have been treated in such a reckless manner and my good credit standard so recklessly affected by these bad actors at this Resort.